I'm just so disappointed in MoviePass. My fiancé and I decided to try it because we are college students and love seeing movies. UNLIMITED Movies for $30 sounded like an awesome plan.
Until...
They sent us both an email saying that we had to switch to a different plan or our account will be cancelled. I called customer service and she said it was do to our "account activity" ( we have see 7 movies this month) but they say we can see a movie a day?
Below are the plans they offered us
"Beginning with your next billing cycle on 07/**/2016, you will have two plans to choose from:
Premium Plan - $99 / month for a movie a day of 2D, 3D and larger format
Standard Plan - $50 / month for up to (6) 2D and 3D movies"
ARE YOU KIDDING ME?
6 movies for 50 dollars a month.
Since my fiancé and I are both students we get into movies for $7
7x6 = 42
WE WOULD LOSE MONEY!!
It's like even if you see a movie a day like they advertise, or they decide they don't like how many movies you watch They just cut you off or force you to pay more. If you ask me they are just Looking for people who they can easily scam, make them think they are getting a good deal when they aren't. What a sy company.
I emailed back and forth with MoviePass several times, with the same person consistently stating that I would have to pay a termination fee even though they changed their fees. When I stated that I had opened a BB complaint, I got a different person who said all fees were waived. While I was...
releived that this finally occurred, it made me wonder how many time they did this to other people. I mean, does every person have to file a complaint before MoviePass recognizes that they are in the wrong? I have included all emails below: Revdex.com:At this time, my complaint, ID [redacted] regarding MoviePass has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
In reference to complaint ID [redacted], this matter is being resolved. I contacted MoviePass to let them know how unacceptable their billing was and they are refunding me the full amount of $120.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted]. But I received a refund through my bank I don't know if they had any contact with MoviePassSincerely,
[redacted]
Revdex.com:I finally received my Movie Pass card. I did not get a response or a refund from Movie Pass, but I will settle for the working card. I am satisfied. You can mark my complaint as resolved. Thank you. This is in reference to complaint ID [redacted], and I find that this resolution...
is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].
I did try to contact them by phone about getting refunded for January for my husband's account and mine ($59.98). I explained how...
their phone application won't allow us to checkin at the theater. Upon trying to checkin, the app locks up and begins the 24-hour clock, which completely blocks access to a ticket for the day. This happened several days within my January month of service. I explained how we tried to contact support by phone and couldn't get through as well. They again verbally denied the refund, stating we had access to the service 7 times within the 30-day period and that was good enough. The service is for a movie ticket every 24-hours for a month; 7 out of 30 is definitely not acceptable. They wouldn't budge on a refund. I did pursue my credit card company for a dispute of service. My credit card company has refunded my money at this point and is pursuing Moviepass for their refund for not providing service.
All I can say at this point is... the concept of the MoviePass service making 1 movie ticket a day accessible for a monthly fee "sounds" great. If you actually use the service, the company labels you a "power user" and begins implementing ways to block or limiting your service. Paying for a service and then paying again at the theater for what the service is supposed to cover; that's not receiving a service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].However, their service is up and running, which resolves most of the issues. Sincerely,[redacted]
Review: They are trying to get people to sign up for unlimited movies are per month for a fee of $30 per month. The pass I signed up for was supposed to be a free 2 week trial. I was charged $30. I tried to cancel and they wanted to charge $25 for movies I saw when this is supposed to be unlimited movies. These people are running a scam.
Review: I recently signed up for MoviePass because of their 14 day trial offer they advertise on their website and on [redacted]. I used the service once and decided because I don't use it enough it was not for me. I forgot I even had the account until I noticed a charge for the service on my bank statement. I logged in online to try and cancel my service and there was no option to do so. I then called and was told because it is outside of the 14 days I have to call back on Monday when the billing department is there. However, there would be a $75 early termination fee because apparently if you don't cancel your service within 14 days you are entered into a year contract. I went back to the website and looked everywhere for this to be mentioned. I pulled up the e-mail they sent me to see if it was mentioned there. I couldn't find it anywhere. I decided to go and pull the terms & conditions. After reading the entire document I find the mention of the contract and details of the ETF. In my opinion this is sliding. There is no mention of a contract anywhere when signing up. I would have never agreed to such.Desired Settlement: I would like my account cancelled without an early termination fee and the $30 I paid for the service this month refunded.
Review: 1. I tried to go see a movie I had already seen with my dad, and the pass wouldn't work. it kept saying I could only see a movie once and I had to pay. This WAS NOT made clear upfront. 2. Ignoring all of that, still, I went to a movie Yesterday (Aug **) with a friend, and then tried to go see a different movie today (Aug **) and it told me I had already seen a movie today and wasn't allowed to see another one. Yet again, I had to pay to see my movie, even though it was a different day. The terms specifically say I can see one movie a day, and your app did not let me. Everytime I clicked the time, it said I had already seen a movie that day, which I had not. Meaning the company did not fulfill its end of the agreement. I told the company to cancel my contract for no delivery and they claimed they would charge me $60 for cancellation even though I told them it was unacceptable as they did not fulfill their terms, and that I would take action if charged. I am taking action.Desired Settlement: I request a formal apology for mistreating a customer, a refund/no charge for the cancellation fee, and immediate account termination.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].
Review: I signed up for the MoviePass unlimited movie subscription online a couple of months ago which offers free movies for a flat subscription fee each month. None of the advertising on the website mentions that you are entering into a long-term contract or that there will be a cancellation fee. There is a small asterisk at the bottom of the screen that leads you DEEP into the terms of service where they discuss that you are actually signing an annual contract, and that if you cancel before 12 months, there would be a large cancellation charge (greater than 2 months of service).
The website does nothing to call out these terms on the any website page, the main FAQ page, or in any of the emails. I'm usually a pretty deft consumer, and I was blown away to see these charges when I tried to cancel.
Perhaps there's a contract issue here? Can someone truly agree to an annual contract like this with important terms like the EXISTENCE of an annual contract buried deep in the terms? I feel like if this isn't illegal...it should be illegal.
Please let me know if you need any additional information.Desired Settlement: I would like a refund of my cancellation fee and for MoviePass to change their advertising practices to ensure that others are not put in the same position I am in.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
Review: I recently went to cancel my MoviePass membership and was charged an early termination fee. When I noted that the existence of a fee was news to me, they stated that it was clear during the signup process. I asked for screen shots, and they provided screen shots of the signup process that had tiny links to Terms & Conditions where there is vague language about the existence of an ETF. They also provided a FAQ screenshot explaining the ETF, but one shouldn't be expected to read a full FAQ before signing up.
I noted that language about the ETF wasn't included anywhere on the more-prominent Restrictions page, but they didn't address that. I truly believe that they're trying to bury the existence of the ETF. I never would have signed up had I thought there was an ETF.Desired Settlement: I'd like my $75 ETF refunded.
Review: Moviepass advertises 2 week free trial in which they mail a Membership card, for use, 5-7 business days of signing up and claim you are not charged anything during free trial period. Card was never received and hence 2 week free trial never took place. However, the business subsequently has already started charging monthly fee as of this month, January.Desired Settlement: I wish to cancel this service due to misrepresentation/ dishonesty and a full refund of monthly charge.
Review: When hear about Movie Pass I was so excited to use it but that is where the excitement ends. I purchased Movie Pass on Monday December [redacted] and in the agreements and terms it states that the product is good upon purchase. This was perfect because I already had movie plans that day and I knew that I would have time to utilize the pass over the next week because it was the holidays and I didn't have to work. In the terms in 27.3 it states "[redacted]." I interpreted this as once I purchased this the item I would be able to use it immediately. I went to the movies that day and was under the impression that the email confirmation that MoviePass sent would be sufficient to use and I wouldn't have to spend additional money that day purchasing my ticket. I got to the theater and I got a surprise. After waiting in a long line I learned that the email wasn't sufficient and I needed to purchase the ticket out of pocket. I was embarrassed and confused. When I called MoviePass a customer service representative did not have an explanation for this even when I read the exact wording from MoviePass' terms. I requested that they change the wording if it is not true or apart of their regular process. The representative told me that MoviePass only starts when you receive the card and this has always been how the service works. There is a huge difference between activation upon purchase versus a physical card being received in the mail. The website is a contradiction and I believe that it list the information both ways by saying the service starts when purchased and then in other places it states it starts after a card is received in the mail.
The website listed in multiple places that it would be sent out in 5-7 days. This had be checking the mailbox religiously. Since I ordered it on [redacted] I was expecting to receive the card between [redacted] - [redacted] and that was without me using [redacted] in the count. It was disappointing that the card didn't come till [redacted] and this was just another item to add to my list of issues with this company.
I go to use the MoviePass card on [redacted] at a local movie theater and I was shocked when the card didn't work at the theater. I called the customer service number and unfortunately no one picked up which happens sometimes. I was frustrated and left in the position to purchase my own ticket and I again I was embarrassed at the ticket window at the movie theater. I purchased the movie pass for $30 and at this point I have spent over $16 of my own money on movies because the product was not holding up to its promise of allowing people to see "unlimited" movies to $30 a month. I called on Saturday for assistance and I was not able to talk to anyone so I left a message with a number so I could be called back on [redacted] and to date 1/19 I still have not received a call back. This leads me to believe the company doesn't care and will never be getting back to me.
I had to teach myself how the product works because there are no explicit directions on how the product should be utilized. There is little to no mention to the fact that the consumer must have a smart phone, iPhone or android, to use the MoviePass card. It is not a given that everyone has a smartphone and I didn't understand that during time of purchase. If I did that may have changed my decision to purchase the product. The information is buried and next to impossible to find and I believe this falls under false advertising. The directions on the website list get your card, choose your movie and enjoy the show. I did all of those things on [redacted] yet it didn't work. No where on the website it the app does it states that you need to select movie within 100 yards of the theater on your smartphone. I had to learn this myself the hard way. Neglecting to mention the close proximity and requirement of a smartphone is significant and makes me think that company deliberately mislead its consumers and hope that they do nothing about it. This is a huge issue for consumers because no one like fraudulent behavior and lack of disclosure of key information. In this case I would like my $30 refunded and ideally a reimbursement for the 2 tickets I spent money on due to MoviePass not functioning property. A customer should no have to go through trial and error to figure out how to use the product and I am unsatisfied with this company and wish they would do a better job explaining their product and how it works upfront.Desired Settlement: This is a huge issue for consumers because no one like fraudulent behavior and lack of disclosure of key information. In this case I would like my $30 refunded and ideally a reimbursement for the 2 tickets I spent money on due to MoviePass not functioning property. A customer should no have to go through trial and error to figure out how to use the product and I am unsatisfied with this company and wish they would do a better job explaining their profuct
Review: I signed up for Movie Pass at $34.99 per month on the promise that I would be allowed to see "a movie a day" at no additional costs to me for the movie ticket. Last week, Movie Pass changed their service agreement to include a 24 hour waiting period to obtain movie tickets. While this is technically "a movie a day" it is misleading because, at various points throughout the month, a movie a day is not possible since times are blacked out. I can obtain a movie ticket for a 7pm show, but have to wait until 7:01pm the next day to obtain my next ticket. As this continues throughout the service contracted month, I will be able to obtain a ticket for a movie starting at 11:59pm, but will end up waiting more than 24 hours before I can obtain my next movie ticket through this service. When I contacted Movie Pass the day I was notified of the change, I received no response. In fact, I heard nothing until almost a week later when I threatened to cancel my subscription when my contract expires in April 2014. The second email was sent almost a week after the notification and original email was sent. This is not the service I contracted with, and to advertise as "a movie a day" is misleading with the implementation of the new 24 hour period.Desired Settlement: I'd like to see the policy revert back to "once a day" not "once within a 24 period", particularly since movie theaters do not operate in 24 hour cycles. I don't know of any that are open with movie-times between 1am and 11am, which makes the 24-hour policy unreasonable and presents an undue hardship on the consumer, as it will create eventual black out dates.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted]. Right before I filed this complaint with the Revdex.com, Movie Pass informed me they would not be reversing their new 24-hour policy. They provided an opt-out, which I decided not to take because I can still get use from the service. But the business practice itself was done shadily. Which is why I contacted the Revdex.com of New York.
Review: When I signed on to Moviepass, and agreed to paying monthly fees for a year of the service, the agreement was that I would be able to watch one non 3-D movie each day using the Card.
Recently I have recieved an email announcing changes to the terms of the contract, which requires that I wait a full 24 hours before I am able to watch a new movie. I have a full time job on top of the movie review website for which I regularly go to the theater, and the 24 hour restriction has placed a scheduling roadblock in my way which is not acceptable. This was not the service that I agreed to, so I looked into the possibility of canceling the service. However, I am being told by Moviepass that I cannot cancel said service without paying an exorbitant cancellation fee, plus make up the cost of movie tickets.
It is my opinion that Moviepass has changed the terms of the original contract, and I therefore should no longer be held liable for my end of the arrangement.Desired Settlement: Because Moviepass has changed the terms of the agreement, I would like to amicably cancel my service without having to pay the cancellation fee, nor penalty fees. This would satisfy me, and I would have no further complaints with what was a perfectly useful service.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].
Review: I signed up for what I believed to be a month to month service with MoviePass. Three months ago my wallet was stolen and my credit card (which was sched for automatic payment to MoviePass) was canceled. Two months passed and then I contacted MoviePass to reestablish service. In the mean time MoviePass had suspend my service. After contacting MoviePass I was told someone would call me to resolve my issues. A month passed and no further communication from MoviePass was received. So I contacted them again at which point I was informed that it was not a month to month service as I had been led to believe but an annual contract, and that they expected me to pay for three months of service I had not received. The third month being after I had originally contacted them and during which my service was already suspended. When I told MoviePass I was not obligated to pay for a service be it contractual or not that I had not had access to they flatly refused to work with me. When I offered to pay for the extra moth during which they denied me service (in order to comply with the terms of the contract) but requested a credit for the services, I was refused again. They have offered no solution and made no attempt to supply me with the services for which they ask compensation. They have canceled all of my services which should void my contract and my contractual obligations ie. payment, yet Moviepass continues to bill me for the remainder of the contractual period without providing service and without contacting me, sending me invoices, or making any effort to make me aware of the charges they claim I owe them.Desired Settlement: I am willing to pay for the three months service charges during which my access to service was suspended, if I am given three months credit for the months I was denied service. Or some similar suitable arrangement.
Review: When I first signed up I was told that my free trial would start with the first movie I watched. It took forever to get my card in the mail and then I wasn't able to find time to go see a movie (family illness). When I saw that I had been charged I called MoviePass and they would not let me cancel, but said they would restart my "free trial". When they charged me again I called to cancel, again. I was not told that there was a penalty for canceling. My husband also called to cancel his MoviePass and they told him that there would be a $75.00 cancellation fee. Neither myself nor my husband have every used these cards to watch a movie.Desired Settlement: I want a refund for every charge. For both my husband and myself this equals ($35.00 *2)+($75.00*2)=$220.00
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID[redacted].Sincerely,[redacted]
I'm just so disappointed in MoviePass. My fiancé and I decided to try it because we are college students and love seeing movies. UNLIMITED Movies for $30 sounded like an awesome plan.
y company.
Until...
They sent us both an email saying that we had to switch to a different plan or our account will be cancelled. I called customer service and she said it was do to our "account activity" ( we have see 7 movies this month) but they say we can see a movie a day?
Below are the plans they offered us
"Beginning with your next billing cycle on 07/**/2016, you will have two plans to choose from:
Premium Plan - $99 / month for a movie a day of 2D, 3D and larger format
Standard Plan - $50 / month for up to (6) 2D and 3D movies"
ARE YOU KIDDING ME?
6 movies for 50 dollars a month.
Since my fiancé and I are both students we get into movies for $7
7x6 = 42
WE WOULD LOSE MONEY!!
It's like even if you see a movie a day like they advertise, or they decide they don't like how many movies you watch They just cut you off or force you to pay more. If you ask me they are just Looking for people who they can easily scam, make them think they are getting a good deal when they aren't. What a s
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,
[redacted]
I emailed back and forth with MoviePass several times, with the same person consistently stating that I would have to pay a termination fee even though they changed their fees. When I stated that I had opened a BB complaint, I got a different person who said all fees were waived. While I was...
releived that this finally occurred, it made me wonder how many time they did this to other people. I mean, does every person have to file a complaint before MoviePass recognizes that they are in the wrong? I have included all emails below: Revdex.com:At this time, my complaint, ID [redacted] regarding MoviePass has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
In reference to complaint ID [redacted], this matter is being resolved. I contacted MoviePass to let them know how unacceptable their billing was and they are refunding me the full amount of $120.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted]. But I received a refund through my bank I don't know if they had any contact with MoviePassSincerely,
[redacted]
Revdex.com:I finally received my Movie Pass card. I did not get a response or a refund from Movie Pass, but I will settle for the working card. I am satisfied. You can mark my complaint as resolved. Thank you. This is in reference to complaint ID [redacted], and I find that this resolution...
is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].
I did try to contact them by phone about getting refunded for January for my husband's account and mine ($59.98). I explained how...
their phone application won't allow us to checkin at the theater. Upon trying to checkin, the app locks up and begins the 24-hour clock, which completely blocks access to a ticket for the day. This happened several days within my January month of service. I explained how we tried to contact support by phone and couldn't get through as well. They again verbally denied the refund, stating we had access to the service 7 times within the 30-day period and that was good enough. The service is for a movie ticket every 24-hours for a month; 7 out of 30 is definitely not acceptable. They wouldn't budge on a refund. I did pursue my credit card company for a dispute of service. My credit card company has refunded my money at this point and is pursuing Moviepass for their refund for not providing service.
All I can say at this point is... the concept of the MoviePass service making 1 movie ticket a day accessible for a monthly fee "sounds" great. If you actually use the service, the company labels you a "power user" and begins implementing ways to block or limiting your service. Paying for a service and then paying again at the theater for what the service is supposed to cover; that's not receiving a service.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].However, their service is up and running, which resolves most of the issues. Sincerely,[redacted]
Review: They are trying to get people to sign up for unlimited movies are per month for a fee of $30 per month. The pass I signed up for was supposed to be a free 2 week trial. I was charged $30. I tried to cancel and they wanted to charge $25 for movies I saw when this is supposed to be unlimited movies. These people are running a scam.
Review: I recently signed up for MoviePass because of their 14 day trial offer they advertise on their website and on [redacted]. I used the service once and decided because I don't use it enough it was not for me. I forgot I even had the account until I noticed a charge for the service on my bank statement. I logged in online to try and cancel my service and there was no option to do so. I then called and was told because it is outside of the 14 days I have to call back on Monday when the billing department is there. However, there would be a $75 early termination fee because apparently if you don't cancel your service within 14 days you are entered into a year contract. I went back to the website and looked everywhere for this to be mentioned. I pulled up the e-mail they sent me to see if it was mentioned there. I couldn't find it anywhere. I decided to go and pull the terms & conditions. After reading the entire document I find the mention of the contract and details of the ETF. In my opinion this is sliding. There is no mention of a contract anywhere when signing up. I would have never agreed to such.Desired Settlement: I would like my account cancelled without an early termination fee and the $30 I paid for the service this month refunded.
Review: 1. I tried to go see a movie I had already seen with my dad, and the pass wouldn't work. it kept saying I could only see a movie once and I had to pay. This WAS NOT made clear upfront. 2. Ignoring all of that, still, I went to a movie Yesterday (Aug **) with a friend, and then tried to go see a different movie today (Aug **) and it told me I had already seen a movie today and wasn't allowed to see another one. Yet again, I had to pay to see my movie, even though it was a different day. The terms specifically say I can see one movie a day, and your app did not let me. Everytime I clicked the time, it said I had already seen a movie that day, which I had not. Meaning the company did not fulfill its end of the agreement. I told the company to cancel my contract for no delivery and they claimed they would charge me $60 for cancellation even though I told them it was unacceptable as they did not fulfill their terms, and that I would take action if charged. I am taking action.Desired Settlement: I request a formal apology for mistreating a customer, a refund/no charge for the cancellation fee, and immediate account termination.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].
Sincerely,
Review: I signed up for the MoviePass unlimited movie subscription online a couple of months ago which offers free movies for a flat subscription fee each month. None of the advertising on the website mentions that you are entering into a long-term contract or that there will be a cancellation fee. There is a small asterisk at the bottom of the screen that leads you DEEP into the terms of service where they discuss that you are actually signing an annual contract, and that if you cancel before 12 months, there would be a large cancellation charge (greater than 2 months of service).
The website does nothing to call out these terms on the any website page, the main FAQ page, or in any of the emails. I'm usually a pretty deft consumer, and I was blown away to see these charges when I tried to cancel.
Perhaps there's a contract issue here? Can someone truly agree to an annual contract like this with important terms like the EXISTENCE of an annual contract buried deep in the terms? I feel like if this isn't illegal...it should be illegal.
Please let me know if you need any additional information.Desired Settlement: I would like a refund of my cancellation fee and for MoviePass to change their advertising practices to ensure that others are not put in the same position I am in.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].Sincerely,[redacted]
Review: I recently went to cancel my MoviePass membership and was charged an early termination fee. When I noted that the existence of a fee was news to me, they stated that it was clear during the signup process. I asked for screen shots, and they provided screen shots of the signup process that had tiny links to Terms & Conditions where there is vague language about the existence of an ETF. They also provided a FAQ screenshot explaining the ETF, but one shouldn't be expected to read a full FAQ before signing up.
I noted that language about the ETF wasn't included anywhere on the more-prominent Restrictions page, but they didn't address that. I truly believe that they're trying to bury the existence of the ETF. I never would have signed up had I thought there was an ETF.Desired Settlement: I'd like my $75 ETF refunded.
Review: Moviepass advertises 2 week free trial in which they mail a Membership card, for use, 5-7 business days of signing up and claim you are not charged anything during free trial period. Card was never received and hence 2 week free trial never took place. However, the business subsequently has already started charging monthly fee as of this month, January.Desired Settlement: I wish to cancel this service due to misrepresentation/ dishonesty and a full refund of monthly charge.
Review: When hear about Movie Pass I was so excited to use it but that is where the excitement ends. I purchased Movie Pass on Monday December [redacted] and in the agreements and terms it states that the product is good upon purchase. This was perfect because I already had movie plans that day and I knew that I would have time to utilize the pass over the next week because it was the holidays and I didn't have to work. In the terms in 27.3 it states "[redacted]." I interpreted this as once I purchased this the item I would be able to use it immediately. I went to the movies that day and was under the impression that the email confirmation that MoviePass sent would be sufficient to use and I wouldn't have to spend additional money that day purchasing my ticket. I got to the theater and I got a surprise. After waiting in a long line I learned that the email wasn't sufficient and I needed to purchase the ticket out of pocket. I was embarrassed and confused. When I called MoviePass a customer service representative did not have an explanation for this even when I read the exact wording from MoviePass' terms. I requested that they change the wording if it is not true or apart of their regular process. The representative told me that MoviePass only starts when you receive the card and this has always been how the service works. There is a huge difference between activation upon purchase versus a physical card being received in the mail. The website is a contradiction and I believe that it list the information both ways by saying the service starts when purchased and then in other places it states it starts after a card is received in the mail.
The website listed in multiple places that it would be sent out in 5-7 days. This had be checking the mailbox religiously. Since I ordered it on [redacted] I was expecting to receive the card between [redacted] - [redacted] and that was without me using [redacted] in the count. It was disappointing that the card didn't come till [redacted] and this was just another item to add to my list of issues with this company.
I go to use the MoviePass card on [redacted] at a local movie theater and I was shocked when the card didn't work at the theater. I called the customer service number and unfortunately no one picked up which happens sometimes. I was frustrated and left in the position to purchase my own ticket and I again I was embarrassed at the ticket window at the movie theater. I purchased the movie pass for $30 and at this point I have spent over $16 of my own money on movies because the product was not holding up to its promise of allowing people to see "unlimited" movies to $30 a month. I called on Saturday for assistance and I was not able to talk to anyone so I left a message with a number so I could be called back on [redacted] and to date 1/19 I still have not received a call back. This leads me to believe the company doesn't care and will never be getting back to me.
I had to teach myself how the product works because there are no explicit directions on how the product should be utilized. There is little to no mention to the fact that the consumer must have a smart phone, iPhone or android, to use the MoviePass card. It is not a given that everyone has a smartphone and I didn't understand that during time of purchase. If I did that may have changed my decision to purchase the product. The information is buried and next to impossible to find and I believe this falls under false advertising. The directions on the website list get your card, choose your movie and enjoy the show. I did all of those things on [redacted] yet it didn't work. No where on the website it the app does it states that you need to select movie within 100 yards of the theater on your smartphone. I had to learn this myself the hard way. Neglecting to mention the close proximity and requirement of a smartphone is significant and makes me think that company deliberately mislead its consumers and hope that they do nothing about it. This is a huge issue for consumers because no one like fraudulent behavior and lack of disclosure of key information. In this case I would like my $30 refunded and ideally a reimbursement for the 2 tickets I spent money on due to MoviePass not functioning property. A customer should no have to go through trial and error to figure out how to use the product and I am unsatisfied with this company and wish they would do a better job explaining their product and how it works upfront.Desired Settlement: This is a huge issue for consumers because no one like fraudulent behavior and lack of disclosure of key information. In this case I would like my $30 refunded and ideally a reimbursement for the 2 tickets I spent money on due to MoviePass not functioning property. A customer should no have to go through trial and error to figure out how to use the product and I am unsatisfied with this company and wish they would do a better job explaining their profuct
Review: I signed up for Movie Pass at $34.99 per month on the promise that I would be allowed to see "a movie a day" at no additional costs to me for the movie ticket. Last week, Movie Pass changed their service agreement to include a 24 hour waiting period to obtain movie tickets. While this is technically "a movie a day" it is misleading because, at various points throughout the month, a movie a day is not possible since times are blacked out. I can obtain a movie ticket for a 7pm show, but have to wait until 7:01pm the next day to obtain my next ticket. As this continues throughout the service contracted month, I will be able to obtain a ticket for a movie starting at 11:59pm, but will end up waiting more than 24 hours before I can obtain my next movie ticket through this service. When I contacted Movie Pass the day I was notified of the change, I received no response. In fact, I heard nothing until almost a week later when I threatened to cancel my subscription when my contract expires in April 2014. The second email was sent almost a week after the notification and original email was sent. This is not the service I contracted with, and to advertise as "a movie a day" is misleading with the implementation of the new 24 hour period.Desired Settlement: I'd like to see the policy revert back to "once a day" not "once within a 24 period", particularly since movie theaters do not operate in 24 hour cycles. I don't know of any that are open with movie-times between 1am and 11am, which makes the 24-hour policy unreasonable and presents an undue hardship on the consumer, as it will create eventual black out dates.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted]. Right before I filed this complaint with the Revdex.com, Movie Pass informed me they would not be reversing their new 24-hour policy. They provided an opt-out, which I decided not to take because I can still get use from the service. But the business practice itself was done shadily. Which is why I contacted the Revdex.com of New York.
Sincerely,
Review: When I signed on to Moviepass, and agreed to paying monthly fees for a year of the service, the agreement was that I would be able to watch one non 3-D movie each day using the Card.
Recently I have recieved an email announcing changes to the terms of the contract, which requires that I wait a full 24 hours before I am able to watch a new movie. I have a full time job on top of the movie review website for which I regularly go to the theater, and the 24 hour restriction has placed a scheduling roadblock in my way which is not acceptable. This was not the service that I agreed to, so I looked into the possibility of canceling the service. However, I am being told by Moviepass that I cannot cancel said service without paying an exorbitant cancellation fee, plus make up the cost of movie tickets.
It is my opinion that Moviepass has changed the terms of the original contract, and I therefore should no longer be held liable for my end of the arrangement.Desired Settlement: Because Moviepass has changed the terms of the agreement, I would like to amicably cancel my service without having to pay the cancellation fee, nor penalty fees. This would satisfy me, and I would have no further complaints with what was a perfectly useful service.
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID [redacted].
Sincerely,
Review: I signed up for what I believed to be a month to month service with MoviePass. Three months ago my wallet was stolen and my credit card (which was sched for automatic payment to MoviePass) was canceled. Two months passed and then I contacted MoviePass to reestablish service. In the mean time MoviePass had suspend my service. After contacting MoviePass I was told someone would call me to resolve my issues. A month passed and no further communication from MoviePass was received. So I contacted them again at which point I was informed that it was not a month to month service as I had been led to believe but an annual contract, and that they expected me to pay for three months of service I had not received. The third month being after I had originally contacted them and during which my service was already suspended. When I told MoviePass I was not obligated to pay for a service be it contractual or not that I had not had access to they flatly refused to work with me. When I offered to pay for the extra moth during which they denied me service (in order to comply with the terms of the contract) but requested a credit for the services, I was refused again. They have offered no solution and made no attempt to supply me with the services for which they ask compensation. They have canceled all of my services which should void my contract and my contractual obligations ie. payment, yet Moviepass continues to bill me for the remainder of the contractual period without providing service and without contacting me, sending me invoices, or making any effort to make me aware of the charges they claim I owe them.Desired Settlement: I am willing to pay for the three months service charges during which my access to service was suspended, if I am given three months credit for the months I was denied service. Or some similar suitable arrangement.
Review: When I first signed up I was told that my free trial would start with the first movie I watched. It took forever to get my card in the mail and then I wasn't able to find time to go see a movie (family illness). When I saw that I had been charged I called MoviePass and they would not let me cancel, but said they would restart my "free trial". When they charged me again I called to cancel, again. I was not told that there was a penalty for canceling. My husband also called to cancel his MoviePass and they told him that there would be a $75.00 cancellation fee. Neither myself nor my husband have every used these cards to watch a movie.Desired Settlement: I want a refund for every charge. For both my husband and myself this equals ($35.00 *2)+($75.00*2)=$220.00
Consumer
Response:
At this time, I have not been contacted by MoviePass regarding complaint ID[redacted].Sincerely,[redacted]