Moxie Pest Services

Any and all information provided is kept on record by Moxie Therefore, any and all information provided is done so as a matter of fact Again, several conversations, all initiated by our company took place with Mrs ***, in the occurrence that Mr [redacted] answered the phone he either passed the call, or hung up on our representatives According to our record, not once did anyone from the [redacted] family make any attempts to contact us in regard to the account-but the opposiwere told that they had "no interest" in our attempts to resolve this account prior to it going to a collection agency-which we want to avoid at ALL costsOur representatives even pleaded with Mrs [redacted] to allow us to place them on payment plan to avoid any negative marks on their credit-and it was refused Our initial service was performed on JUNE 2OTH, and the next scheduled service was scheduled with MR [redacted] for July 21st( not a few months later) It is not uncommon for tenants to pay for services at the home they rent-for many reasoour business it is usually because they do not want to live with bug activity at the home We always make sure to provide the BEST customer service and transparency to our customers-and the [redacted] family was no exception Not only were several signatures provided, but also credit card information We would gladly accept payment and report it immediately to the establishment that holds the account Thank you the information provide from Moxie Pest Service its incorrect there was no communication from any customer service representative in regards to the contract, My wife attempted to reach out to them in several occasions after someone show up to the house months laterI wanted to resolve the matter calling them several time and all they care was for their money, we never had any other pets control company, as I have indicated before I am not the owner of the property I am the tenant, their customer service is the most unprofessional service, they have horrible reviews, the balance is not major but it has cost me a major impact on my credit I didn't agree to any year plan, once again the copy of the contract provide by the collections agency is not my signature I am demanding for them to clean my credit report, I am not ok with paying for something that I didn't request, the sale agent that knock on doors need to stop tricking and lying to peopleall I want is my credit repairThank you

We made several attempts to reach the customer in regards to concerns we had with their accountWe also made several attempts to reach the customer so that we could send someone out for the May service at no additional cost to complete the FULL exterior with the home presentWe were only contacted after the account went to an agencyWe would like to clear the debt, if the customer would call the office and speak to the office manager they would be happy to contact ARM in regard to the account

Initial Business Response / [redacted] (1000, 8, 2016/03/25) */ We are very sorry for ANY misunderstanding-the agreement that was signed by the customer has NO expiration dais clearly stated in the physical agreement and also discussed over the phonethe 1st request to close the account came on when our technician was at the home(we had left a message previously that we would be out that day and did not receive any request not to come to the home) We spoke to Mrs [redacted] and she said that they couldnt afford the serviceWanting to be as accommodating as possible to our customers We offered her the option of making the payment for service the following month and she agreed to do so (She also called in and made the payment the following month) We received another request to cancel on because of financial reasons and because we had done such a wonderful job at the home that they were no longer seeing activityAgain, we had called days prior to the service and notified them that we would be there on that day and the technician had already arrived to perform the serviexplained to Mrs [redacted] that per her service agreement we would need something in writing days prior to canceling-she was able to find that in the agreement and said that she understood and would be sending that request to close her account inBoth Mr and Mrs promised on several occasions to make payment on that last October service that was authorized by Mrs [redacted] and failed to make the paymentIf Mr or Mrs [redacted] want to make a payment we would be more than happy to report it to the agency that has their accountWe want to be as helpful as possible Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The claim Moxie is making is incorrect, first they are admitting we wanted to cancel since July, so why are they showing up at my house if they were told their services aren't wantedTheir claim that they called before showing up is also false, they would not call and just show up, even though they told us after we called to cancel their service that they wouldn't come againThey didn't mention they needed cancelation request in writing until OctoberYou say the contract has no expiration date, then why are you sending sales reps that tell clients it's a year contract, another shady business practiceOne last thing is that I spoke to you guys only time and that was when you called trying to collect payment and I never promised to make a payment (another lie)I told you guys that you guys have been told multiple times about canceling service and you shouldn't be showing upMy wife never approved your technician to work, he claimed he had to do the job because it was on his scheduleSo no your claims are very incorrect, and your sales practice are also lies since you tell customers it's a year contractI also read another complaint on here where you tell customer complaining that they haven't fullfiled the month (or year) period so therefore are still liable (filed 4/10/15).So which one is it? You tell me no expiration date, but you tell another customer it's a year contractYou are contradicting yourself Final Business Response / [redacted] (4000, 12, 2016/03/28) */ The first thing I would suggest is reading the actual agreement that was signedIn the agreement you will find the answer to each and every one of your questionsWe ask that our customers stay with us for the minimum of one year-and that if they choose to close the account they do so in writing days prior to the next service date.(All of this information is stated very clearly in the agreement)Aside from calling prior to EVERY visit to the [redacted] home, there was also an email sent to the address we have on fileWhen Mrs [redacted] wanted to cancel in July because of financial hardships, we offered to post-date her payment because our customers are our number priority and we want to make sure their home is pest free without adding to financial stressOne of the things that makes us the very best in our industry is our transparency with our customeexplain the agreement in its entirety before we lay our 1st product on the home(even tho we have a signed agreement) We want to make sure our customers agree and understand exactly how our service and our agreements workThis call was done with Mrs [redacted] The 1st promise for payment was made on December 1st by Mrs [redacted] who said she would be calling the following month with payment informationOn December 12th Mr [redacted] answered our call and stated he would be sending in a payment and said they would close their account because, due to our service, they were no longer seeing any bug activityAnother payment was promised by Mrs [redacted] on January 15th(via phone), On February 11th we spoke to Mrs, and told her we were trying to prevent the account from going to an outside collection agency because of it being so far past due, we offered to split the payments in for her, and she said her husband would be taking care of the paymentAlso, in the months past we were also sending mail to their home addressPlease keep in mind this service was authorized by Mrs [redacted] Again, our agreements are very simply stated, they have only three very short and very clear paragraphsIf Mr or Mrs [redacted] would like another copy of their agreement to look over, we would gladly send it to themWe pride ourselves on offering the best service out there, and we do it with integrity-anything we can do to help is always our priority, we can send the agreement through email or to the home addressThank you

(The consumer indicated he/she DID NOT accept the response from the business.) I have been trying to contact the Office Manager, but seems like we've been phone tagging each otherI have made several attempts, and left messages with the office representatives; other times, I get the automated system, and press for a live representative, but the line just ringsAt this point, it's probably best to be contacted through emailMy email address is: [redacted] Thank you very much

Final Consumer Response / [redacted] (2000, 5, 2015/10/29) */ I have reached a resolution with the companyI would like for the case to be closed

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Our customer [redacted] signed a service agreement for a minimum of a month periodWithin our company we do not have any "Trial periods" and are not aware of any "days to cancel service"-none of these are listed on the agreement that customer signedCustomer agreed per her contract that she would keep us for the minimum of a month period, or she would reimburse the company that $discount we gave her for her service last monthThis information was also explained in great detail the day of her servithat there would not be any misunderstanding or any miscommunication-she also agreed to these terms at that timeWe would be more than happy to provide proof of this signed agreementWe understand that certain circumstances may arise for our loyal customers and we would love to offer monthly payments towards [redacted] 's future services to alleviate any hardships-and also provide her with an excellent service to keep her home bug free Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated in my communications to Moxie..."I, in all honesty, do NOT remember being told thatCustomer agreed per her contract that she would keep us for the minimum of a month period, or she would reimburse the company that $discount we gave her for her service last monthfact by agent in May, or I would never have obligated myself to charges like that, especially WITHOUT a 'lemon-law' or 'day cancellation' provision on my behalf." I did NOT say otherwise I had had a medical emergency & was taken to an E.Rprior to agent coming to my homeI could have forgotten the 'fine print' about owing $even if I cancelled the service I'm sure there are SENIOR protection laws somewhere, yes? Financially, I have a hardship, so monthly payments would not solve this situationI respectfully ask that the $be rescinded [redacted] Final Business Response / [redacted] (4000, 13, 2015/06/19) */ Per the agreement signed and conversation prior to and after, customer was made aware that the initial treatment on the home has a cost of $ We are sorry to hear about any medical hardshipsPricing was discussed in full detail prior to service of homeWe want to be as accommodating as possible and would be happy to set customer up with payment arrangements Final Consumer Response / [redacted] (4200, 15, 2015/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please take heart and right it off

I am rejecting this response because: I am not intending to go back and forth with this issue you have no proof that you company offered me a repayment plan because is not true all whenever I spoke with anyone in your company it was to dispute such contract, no one wanted to heard me out all you guys demanded was a payment, and like I sated before we didn't agree to any contract, I paid $for time service, your company has ruin my credit and all I am asking at this point is to fix it, I am not ok with paying for something that I didn't agreeif I have take the time to contacted all the credit bureaus and Revdex.com its because I keep disputing your unprofessional business, I don't want to continue this process just fix my credit do the right thingI will continue the dispute process Thank you

On June 20th, 2016, Mr [redacted] received a phone call from our company, where the customer service representative went over the contract in FULL detail including how many times we would be at the home, how much each service would cost, the service dates and how much it would cost to cancel the service for ANY reason (at this time he also mentioned to the representative that he would be switching over from Orkin Pest Control and that he had lived in the home for a few months) Once he agreed to the terms, our technician began service On the afternoon of July 20th, a scheduler called and spoke to Mr [redacted] personally and scheduled their SECOND visit for the following day-which I assume he would not have agreed to if it thought it was only for one service? All future correspondence was done with Mrs ***-each time the company called to speak to Javier in regards to his account he passed the phone to his wife-and repeatedly she stated that SHE was under the impression that the whole year would cost $and wished to discontinueCopies of her husbands contract were sent to her without responseSeveral calls were made in regard to the account-because we want to make sure that we are providing the BEST customer service to our customethe instances that these attempts were not ignored, our office was yelled at and told again that the wife was under the impression that the year was $We can only assume that the suggestion to speak to her husband in regard to her concerns were not addressed Many messages were left in regard to the account's future should attempts be ignored It is not necessary to provide a social security number in regard to outstanding balances Not only does our company has ONE signed contract, but two for this account If the customer would like to make a payment to us directly we would gladly report it to the establishment that is attempting to collect the balance Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12306159, and find that this resolution is satisfactory to me
Moxie rectified the account to a zero balance and pulled my account from collections

Happily emailing customerThank you

I spoke to customer yesterday and we have come to an amiable agreementThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12734975, and find that this resolution is satisfactory to meI have received a check refund in the amount of $ 115.00.

Any and all information provided is kept on record by Moxie
Therefore, any and all information provided is done so as a matter of fact
Again, several conversations, all initiated by our company took place with Mrs ***, in the occurrence that Mr *** answered the phone he either passed the call, or hung up on our representatives
According to our record, not once did anyone from the *** family make any attempts to contact us in regard to the account-but the opposiwere told that they had "no interest" in our attempts to resolve this account prior to it going to a collection agency-which we want to avoid at ALL costsOur representatives even pleaded with Mrs *** to allow us to place them on payment plan to avoid any negative marks on their credit-and it was refused
Our initial service was performed on JUNE 2OTH, and the next scheduled service was scheduled with MR *** for July 21st( not a few months later)
It is not uncommon for tenants to pay for services at the home they rent-for many reasoour business it is usually because they do not want to live with bug activity at the home
We always make sure to provide the BEST customer service and transparency to our customers-and the *** family was no exception
Not only were several signatures provided, but also credit card information
We would gladly accept payment and report it immediately to the establishment that holds the account
Thank you
the information provide from Moxie Pest Service its incorrect there was no communication from any customer service representative in regards to the contract, My wife attempted to reach out to them in several occasions after someone show up to the house months laterI wanted to resolve the matter calling them several time and all they care was for their money, we never had any other pets control company, as I have indicated before I am not the owner of the property I am the tenant, their customer service is the most unprofessional service, they have horrible reviews, the balance is not major but it has cost me a major impact on my credit I didn't agree to any year plan, once again the copy of the contract provide by the collections agency is not my signature I am demanding for them to clean my credit report, I am not ok with paying for something that I didn't request, the sale agent that knock on doors need to stop tricking and lying to peopleall I want is my credit repairThank you

Initial Business Response /* (1000, 8, 2016/03/25) */
We are very sorry for ANY misunderstanding-the agreement that was signed by the customer has NO expiration dais clearly stated in the physical agreement and also discussed over the phonethe 1st request to close the account came on
when our technician was at the home(we had left a message previously that we would be out that day and did not receive any request not to come to the home) We spoke to Mrs *** and she said that they couldnt afford the serviceWanting to be as accommodating as possible to our customers We offered her the option of making the payment for service the following month and she agreed to do so (She also called in and made the payment the following month) We received another request to cancel on because of financial reasons and because we had done such a wonderful job at the home that they were no longer seeing activityAgain, we had called days prior to the service and notified them that we would be there on that day and the technician had already arrived to perform the serviexplained to Mrs *** that per her service agreement we would need something in writing days prior to canceling-she was able to find that in the agreement and said that she understood and would be sending that request to close her account inBoth Mr and Mrs promised on several occasions to make payment on that last October service that was authorized by Mrs *** and failed to make the paymentIf Mr or Mrs *** want to make a payment we would be more than happy to report it to the agency that has their accountWe want to be as helpful as possible
Initial Consumer Rebuttal /* (3000, 10, 2016/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim Moxie is making is incorrect, first they are admitting we wanted to cancel since July, so why are they showing up at my house if they were told their services aren't wantedTheir claim that they called before showing up is also false, they would not call and just show up, even though they told us after we called to cancel their service that they wouldn't come againThey didn't mention they needed cancelation request in writing until OctoberYou say the contract has no expiration date, then why are you sending sales reps that tell clients it's a year contract, another shady business practiceOne last thing is that I spoke to you guys only time and that was when you called trying to collect payment and I never promised to make a payment (another lie)I told you guys that you guys have been told multiple times about canceling service and you shouldn't be showing upMy wife never approved your technician to work, he claimed he had to do the job because it was on his scheduleSo no your claims are very incorrect, and your sales practice are also lies since you tell customers it's a year contractI also read another complaint on here where you tell customer complaining that they haven't fullfiled the month (or year) period so therefore are still liable (filed 4/10/15).So which one is it? You tell me no expiration date, but you tell another customer it's a year contractYou are contradicting yourself
Final Business Response /* (4000, 12, 2016/03/28) */
The first thing I would suggest is reading the actual agreement that was signedIn the agreement you will find the answer to each and every one of your questionsWe ask that our customers stay with us for the minimum of one year-and that if they choose to close the account they do so in writing days prior to the next service date.(All of this information is stated very clearly in the agreement)Aside from calling prior to EVERY visit to the *** home, there was also an email sent to the address we have on fileWhen Mrs *** wanted to cancel in July because of financial hardships, we offered to post-date her payment because our customers are our number priority and we want to make sure their home is pest free without adding to financial stressOne of the things that makes us the very best in our industry is our transparency with our customeexplain the agreement in its entirety before we lay our 1st product on the home(even tho we have a signed agreement) We want to make sure our customers agree and understand exactly how our service and our agreements workThis call was done with Mrs ***
The 1st promise for payment was made on December 1st by Mrs *** who said she would be calling the following month with payment informationOn December 12th Mr *** answered our call and stated he would be sending in a payment and said they would close their account because, due to our service, they were no longer seeing any bug activityAnother payment was promised by Mrs *** on January 15th(via phone), On February 11th we spoke to Mrs, and told her we were trying to prevent the account from going to an outside collection agency because of it being so far past due, we offered to split the payments in for her, and she said her husband would be taking care of the paymentAlso, in the months past we were also sending mail to their home addressPlease keep in mind this service was authorized by Mrs ***Again, our agreements are very simply stated, they have only three very short and very clear paragraphsIf Mr or Mrs *** would like another copy of their agreement to look over, we would gladly send it to themWe pride ourselves on offering the best service out there, and we do it with integrity-anything we can do to help is always our priority, we can send the agreement through email or to the home addressThank you

Initial Business Response /* (1000, 5, 2015/08/05) */
We were able to speak to customer yesterdayMost of our correspondence with customer was because her payments to the company were usually late and we were trying to prevent her account from going deeper into collectionsCustomer has tried to
close account several times stating she can no longer afford the service-but realized she was under agreementShe set up her payments through her personal online banking-the bank failed to include her account number, which resulted in the payment not attaching to her account and she continued to receive billsWe apologized and cleared the balance when we received the statement showing it cleared on her endUnfortunately, with so many payments coming in on a daily basis-There was no way for us to guess who they may belong to without accurate acct info attached to themSeveral times we have explained to customer that the owner of the company is usually out of state involved in training and business meetings so that we can continue to provide the best pest control possibleWe have explained several times that we would like to resolve and issues possible, and that we understand that she is in a financial hardshipYesterday we offered to lower her fee from $to $We understand this offer is declinedWe are very sorry for any inconvenience, it is our recommendation that for future personal banking that the customer remind her bank to attach proper account information to avoid any further inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
No I do not accept response from the company!
First my payments were not late to this company for the first two installments
as they were made automatically through my credit cardThe third installment, I removed my credit card and made paymentsMy last payment on the $dollars was for $and that is the one they kept harassing me for after I proved payment through my bank! I only tried to close my account after repeated harassing phone calls and emails to collect the same $dollars over and over and horrid customer serviceI tried to call their phantom corporate office in Utah and tried repeatedly to speak to their owner, which they refused me***, the office manager, did NOT say the owner was out of state conducting trainings, she said "the owner is always out of the country" another lie from Moxie! She tries to say that they have so many payments coming in they don't know who's is who'sI paid my last installments through my Bank of America on line account and it HAS to have a proper account number attached in order to be processed or it wouldn't go anywhereAnother lie by *** in saying my account number was not attach to my paymentsThat simply is not possible!! When I produced my payment records it clearly had my account number attached for Moxie as well as their billing address information to process the billThey did not clear the balance when they received my billing information as they kept sending emails and calling to collect $dollars and all they would say is sorry we will fix it and call againI do not want to do business with this company ever againI do not want o be responsible for paying them anything else as they are fraudulent in their business practices and what they tell their customers!! Probably why they are not approved by Revdex.com
*** ***
XXX-XXX-XXXX
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is ridiculous at this point to keep going back and forth with Moxie or any representative for Moxie as they do not state factsBottom line is I paid the balance of the $quarterly fee and was continued to be harassed by emails and phone calls for a final $payment that had been made and proven that it had been made several timesThey do not have good customer service, they do not have accurate record keeping, or billing, they do not represent their company accurately as to say they have a corporate office in Utah that does not exist!! If you read their reviews on line they are appalling and revealing of how poorly this company is run
Final Business Response /* (4000, 13, 2015/08/24) */
We are truly sorry for any inconvenience we may have ever causedWe have thousands of very happy and satisfied customers, and that is what we strive for on a daily basisMost of our feedback has always been positive, and when we do get any complaints we take immediate action to try and resolve them, as we did with ***'s accountWe are very sorry for the additional emails sent to the customer, because it was over months past due we were concerned for the account and wanted to prevent the account from getting any deeper in collectioalways want to err on the safer sideFrom what we gathered, a route manager explained to *** that there was a corporate office in Utah;It is correct that there are many route manager trainings in Utah in certain months, but this is our main office in Coroare sorry for the misunderstandingWe appreciate ***'s feedback, it is information such as this that helps us continue to be the best pest control company in our areaAny information that helps us grow and improve is always welcomeOur customers are the most important part of our business, and we want to continue to give the best service possible

I am rejecting this:So, please show me how it is that I owe u any money?I also would like to hold you to your word as to being sorry, if you are really sorry then show some good faith towards a resolutionTell me why if the treatmen t was only per month, I paid u 90?Last but not least take all negative info from credit agenciesIf I owe you the you claim then I am sure we can review this but you submitting info to credit bureaus is just not cool, at all.***

Mr ***, We are very sorry that you have been unhappy with your experience with our serviceYou have only had one quarterly service with us, and that was schedule with you directlyI may be incorrect, but is it possible that you have more than one pest control service at your home? Your complaint
does not seem to match the account we have for youWe would love to address any concerns you have with the service we have provided youPlease contact us if there is anything we can do about your service with Moxie

I am rejecting this:So, please show me how it is that I owe u any money?I also would like to hold you to your word as to being sorry, if you are really sorry then show some good faith towards a resolutionTell me why if the treatmen t was only per month, I paid u 90?Last but not least take all negative info from credit agenciesIf I owe you the you claim then I am sure we can review this but you submitting info to credit bureaus is just not cool, at all.***The balance owed is currently from closing your account pre-maturelyYour services were only $per month, and if your choice was to pay $every months instead(which it seems was what you decided to do) that is also acceptable. We are sorry that your account is currently with a collection agency, over the course of months, we have attempted over times to contact you and resolve the account before any action was taken against your credit, even spoken to you a few times and explained that we wanted to give you options to help you from going into defaultIf you would like to make a payment for the balance due you can make it to us directly and we can report it to the agency, or you can make it to the agency directly

We are currently trying to make contact with this familyThank you

Initial Business Response /* (1000, 8, 2015/05/07) */
oN 4/27/a full credit of $was placed on account so no fees were owed by customerAccording to account all concerns were resolved
Initial Consumer Rebuttal /* (2000, 10, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
We thank Moxi for their quick and appropriate response and wish to conclude our business with themDue to the issue we experienced we will be canceling our services moving forward but appreciate Moxi refunding the service as requested