Moxie Pest Services

Mr [redacted], We are very sorry that you have been unhappy with your experience with our service. You have only had one quarterly service with us, and that was schedule with you directly. I may be incorrect, but is it possible that you have more than one pest control service at your home? Your complaint...

does not seem to match the account we have for you. We would love to address any concerns you have with the service we have provided you. Please contact us if there is anything we can do about your service with Moxie.

Initial Business Response /* (1000, 5, 2015/06/16) */
Our customer [redacted] signed a service agreement for a minimum of a 12 month period. Within our company we do not have any "Trial periods" and are not aware of any "30 days to cancel service"-none of these are listed on the agreement that...

customer signed. Customer agreed per her contract that she would keep us for the minimum of a 12 month period, or she would reimburse the company that $140 discount we gave her for her service last month. This information was also explained in great detail the day of her service-so that there would not be any misunderstanding or any miscommunication-she also agreed to these terms at that time. We would be more than happy to provide proof of this signed agreement. We understand that certain circumstances may arise for our loyal customers and we would love to offer monthly payments towards [redacted]'s future services to alleviate any hardships-and also provide her with an excellent service to keep her home bug free.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated in my communications to Moxie..."I, in all honesty, do NOT remember being told that... Customer agreed per her contract that she would keep us for the minimum of a 12 month period, or she would reimburse the company that $140 discount we gave her for her service last month.... fact by agent in May, or I would never have obligated myself to charges like that, especially WITHOUT a 'lemon-law' or '30 day cancellation' provision on my behalf." I did NOT say otherwise.
I had had a medical emergency & was taken to an E.R. prior to agent coming to my home. I could have forgotten the 'fine print' about owing $140 even if I cancelled the service.
I'm sure there are SENIOR protection laws somewhere, yes?
Financially, I have a hardship, so monthly payments would not solve this situation. I respectfully ask that the $140.00 be rescinded. [redacted]
Final Business Response /* (4000, 13, 2015/06/19) */
Per the agreement signed and conversation prior to and after, customer was made aware that the initial treatment on the home has a cost of $219.
We are sorry to hear about any medical hardships. Pricing was discussed in full detail prior to service of home. We want to be as accommodating as possible and would be happy to set customer up with payment arrangements.
Final Consumer Response /* (4200, 15, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please take heart and right it off.

I am rejecting this response because:
I am not intending to go back and forth with this issue you have no proof that you company offered me a repayment plan because is not true all whenever I spoke with anyone in your company it was to dispute such contract, no one wanted to heard me out all you guys demanded was a payment, and like I sated before we didn't agree to any contract, I paid $50 for 1 time service, your company has ruin my credit and all I am asking at this point is to fix it, I am not ok with paying for something that I didn't agree. if I have take the time to contacted all the credit bureaus and Revdex.com its because I keep disputing your unprofessional business, I don't want to continue this process just fix my credit do the right thing. I will continue the dispute process
Thank you

I have been in contact with customer to resolve any complaints.

Final Consumer Response /* (2000, 5, 2015/10/29) */
I have reached a resolution with the company. I would like for the case to be closed.

We made several attempts to reach the customer in regards to concerns we had with their account. We also made several attempts to reach the customer so that we could send someone out for the May service at no additional cost to complete the FULL exterior with the home present. We were only contacted...

after the account went to an agency. We would like to clear the debt, if the customer would call the office and speak to the office manager they would be happy to contact ARM in regard to the account