Moxie Pest Services

I have been in contact with customer to resolve any complaints

Final Consumer Response /* (2000, 5, 2015/10/29) */
I have reached a resolution with the companyI would like for the case to be closed

I am rejecting this:So, please show me how it is that I owe u any money?I also would like to hold you to your word as to being sorry, if you are really sorry then show some good faith towards a resolutionTell me why if the treatmen t was only per month, I paid u 90?Last but not least take all negative info from credit agenciesIf I owe you the you claim then I am sure we can review this but you submitting info to credit bureaus is just not cool, at all.***

Initial Business Response /* (1000, 5, 2015/07/29) */
We are very sorry for any confusionThe actual name on our service agreement is *** ***-this is the primary contact for the account because it belongs to himOn the agreement that he signed there is a large calendar with the month we would
service his home throughout our service time with hthat accommodations can be made if necessaryHe signed and agreed to have our convenient "easy pay" where his account would be debited after each serviceAs a COURTESY we call our customers the day before their service so that they can leave their backyards accessible for our techniciansIt has been noted on the account that our office should schedule at least days in advance when leaving a scheduling message for this homeOur customers are always entitled to un-limited free re-services in between their maintenance on any active accountsPlease call us to schedule these at ANY timeWe would be more than happy to assist you with this request and we are sorry for any inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** is my husband and the home belongs to both of us; we were both present when we spoke with the Moxie representative and since the contract only needed one signature my husband is the one who signedCommunication in the past has primarily been with me and not with him in regards to serviceI have a copy of the agreement with the calendar which shows only the month of when the service will take place; it does not show the dayThe agreement is ambiguous as to when service will be made and does not state that they will only give a COURTESY call the day beforeAs with other services that I have had with other companies; I expect a call to schedule service not just a COURTESY call that they will be coming to my homeThe agreement has been set up to be misleading to the customer
Final Business Response /* (4000, 9, 2015/07/29) */
We are sorry that there has bee any misunderstandingThe calendar is intended to show you ONLY the service month, not the actual day, because there is no way to predict exactly what day our technician will be in your area for the first year of service with usAs a courtesy we call and let you know when we will be in the area for service, with enough time to call and reschedule if it is not convenientThe phone call is a courtesy, and one of the many things that set us apart as the BEST pest control companyBefore the initial performance was completed, we did go over the information in FULL detail with Mr ***-this conversation included us calling and letting them know when we would be at the homeMr ***'s account has since been noted to call several days ahead of time to coordinate a day that works best for Mr ***'s family
Final Consumer Response /* (2000, 11, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Less than hours is not enough time to call and rescheduleOn at least the previous service calls I requested more than hours notice prior to service and that was NOT doneNow, when I finally cancel service and notify the Revdex.com you THEN make the note for more than hours noticeThis is something that should be done for ALL customersThe is a common complaint with other customers as noted on YelpYour customer service does NOT set you apart as the BEST pest control company; I have dealt with better and will be going back to that companyThe sales representative did go over information with us; as to how it is known it was in full detail is not known and the information is NOT in the agreementI am through dealing with this company and lack of customer serviceYou can continue saying this information was disclosed to us but it was not in writing in your agreement that only hours would be given prior to a service visit and does not give a customer adequate time to reschedule an appointmentCustomer service is seriously lacking with this companyI am going to accept this business' proposed resolution but I will no longer be doing business with them after October

I am rejecting this response because:
I am not intending to go back and forth with this issue you have no proof that you company offered me a repayment plan because is not true all whenever I spoke with anyone in your company it was to dispute such contract, no one wanted to heard me out all you guys demanded was a payment, and like I sated before we didn't agree to any contract, I paid $for time service, your company has ruin my credit and all I am asking at this point is to fix it, I am not ok with paying for something that I didn't agreeif I have take the time to contacted all the credit bureaus and Revdex.com its because I keep disputing your unprofessional business, I don't want to continue this process just fix my credit do the right thingI will continue the dispute process
Thank you

Initial Business Response /* (1000, 5, 2015/05/07) */
We are very sorry for ANY misunderstandings-the agreement that was signed by the customer states that if for ANY reason the account is closed out prior to fulfilling the terms that they will reimburse the discount initially givenThe
agreement's terms had not yet been met when we received the request to close the accountThere is still one more service left under the agreementIf you would like a copy of the signed agreement please let us know and we would be happy to be help with that requestThe agreement has not been paid in full
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bad business practiceAgain I can not control new tenant decisionI told them I would pay for the last service even if they did nothingThey are using this as an excuse just to take more moneyI stand by my complaint against the company for bad business practice and will continue to recommend others to NEVER use this company for service
Final Consumer Response /* (4200, 11, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That resolution was already discussed with the company in AprilI was told I could pay for the last service ($99) and that would fulfill the contractHowever, since the new tenant refused to allow them on property to actually perform the service - regardless of it being paid for, the company indicated the contract has not been fulfilled since they could not 'perform the last service' and therefore want to charge the "up front discount" of $in addition to the full contract including the last $service for MayThe company has proven they are not willing to uphold prior agreements already madeThis response to the Revdex.com is exactly what was already discussed and agreed to in AprilThey did not adhere to the agreement than and I do not believe they will adhere it to nowI am done negotiating with this company and I am not paying them anything more nor will I ever do business with them in the future
Final Business Response /* (4000, 9, 2015/05/08) */
I am very very sorry for any mis-understandingsWe are in no way asking the customer to pay for any fees to close the acunderstand that situations arise that are sometimes out of their control-all that we are asking is that they reimburse the initial discount given as they agreed and no extra charges will be added
If it would give resolution we can charge customer as tho they are accepting last service($99), instead of the initial discount given, to save them $

We made several attempts to reach the customer in regards to concerns we had with their accountWe also made several attempts to reach the customer so that we could send someone out for the May service at no additional cost to complete the FULL exterior with the home presentWe were only contacted
after the account went to an agencyWe would like to clear the debt, if the customer would call the office and speak to the office manager they would be happy to contact ARM in regard to the account

On June 20th, 2016, Mr *** *** received a phone call from our company, where the customer service representative went over the contract in FULL detail including how many times we would be at the home, how much each service would cost, the service dates and how much it would cost to cancel the
service for ANY reason (at this time he also mentioned to the representative that he would be switching over from Orkin Pest Control and that he had lived in the home for a few months) Once he agreed to the terms, our technician began service
On the afternoon of July 20th, a scheduler called and spoke to Mr *** personally and scheduled their SECOND visit for the following day-which I assume he would not have agreed to if it thought it was only for one service?
All future correspondence was done with Mrs ***-each time the company called to speak to Javier in regards to his account he passed the phone to his wife-and repeatedly she stated that SHE was under the impression that the whole year would cost $and wished to discontinueCopies of her husbands contract were sent to her without responseSeveral calls were made in regard to the account-because we want to make sure that we are providing the BEST customer service to our customethe instances that these attempts were not ignored, our office was yelled at and told again that the wife was under the impression that the year was $We can only assume that the suggestion to speak to her husband in regard to her concerns were not addressed
Many messages were left in regard to the account's future should attempts be ignored
It is not necessary to provide a social security number in regard to outstanding balances
Not only does our company has ONE signed contract, but two for this account
If the customer would like to make a payment to us directly we would gladly report it to the establishment that is attempting to collect the balance
Thank you

(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to contact the Office Manager, but seems like we've been phone tagging each other I have made several attempts, and left messages
with the office representatives; other times, I get the automated system, and press for a live representative, but the line just ringsAt this point, it's probably best to be contacted through email My email address is: *** Thank you very much

? I have checked the records for the appointment that *** said she has called and rescheduled, and we have no phone calls from the customers phone numberI am going to reach out to the customer today and address her concerns.?

Initial Business Response /* (1000, 8, 2016/01/06) */
We are very sorry for any miscommunicationIt seems as though the part of the agreement that was signed did clearly mention that if for any reason you cancelled your account prior to completing at least one year with the company, you would
reimburse us the discount we gave you from the initial serviceThis was also communicated over the phone to you prior to the 1st service at the home, just so our agreement was completely transparentMaking sure our customers have full understanding of what we have agreed upon is extremely importantPlease let us know if you would like a copy of the agreement that was signed

Happily emailing customerThank you

? I am rejecting this:So, please show me how it is that I owe u any money?I also would like to hold you to your word as to being sorry, if you are really sorry then show some good faith towards a resolutionTell me why if the treatmen t was only per month, I paid u 90?Last but not least take all negative info from credit agenciesIf I owe you the you claim then I am sure we can review this but you submitting info to credit bureaus is just not cool, at all.***The balance owed is currently from closing your account pre-maturelyYour services were only $per month, and if your choice was to pay $every months instead(which it seems was what you decided to do) that is also acceptable.? ? We are sorry that your account is currently with a collection agency, over the course of months, we have attempted over times to contact you and resolve the account before any action was taken against your credit, even spoken to you a few times and explained that we wanted to give you options to help you from going into defaultIf you would like to make a payment for the balance due you can make it to us directly and we can report it to the agency, or you can make it to the agency directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12306159, and find that this resolution is satisfactory to me.
Moxie rectified the account to a zero balance and pulled my account from collections.

Initial Business Response /* (1000, 8, 2016/01/06) */
We are very sorry for any miscommunication. It seems as though the part of the agreement that was signed did clearly mention that if for any reason you cancelled your account prior to completing at least one year with the company, you would...

reimburse us the discount we gave you from the initial service. This was also communicated over the phone to you prior to the 1st service at the home, just so our agreement was completely transparent. Making sure our customers have full understanding of what we have agreed upon is extremely important. Please let us know if you would like a copy of the agreement that was signed.

(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to contact the Office Manager, but seems like we've been phone tagging each other. I have made several attempts, and left messages...

with the office representatives; other times, I get the automated system, and press 3 for a live representative, but the line just rings. At this point, it's probably best to be contacted through email. My email address is: [redacted] Thank you very much.

Initial Business Response /* (1000, 8, 2016/03/25) */
We are very sorry for ANY misunderstanding-the agreement that was signed by the customer has NO expiration date-it is clearly stated in the physical agreement and also discussed over the phone. the 1st request to close the account came on...

7.31.15 when our technician was at the home(we had left a message previously that we would be out that day and did not receive any request not to come to the home) We spoke to Mrs [redacted] and she said that they couldnt afford the service. Wanting to be as accommodating as possible to our customers We offered her the option of making the payment for service the following month and she agreed to do so (She also called in and made the payment the following month) We received another request to cancel on 10.20 because of financial reasons and because we had done such a wonderful job at the home that they were no longer seeing activity. Again, we had called days prior to the service and notified them that we would be there on that day and the technician had already arrived to perform the service-We explained to Mrs [redacted] that per her service agreement we would need something in writing 30 days prior to canceling-she was able to find that in the agreement and said that she understood and would be sending that request to close her account in. Both Mr and Mrs promised on several occasions to make payment on that last October service that was authorized by Mrs [redacted] and failed to make the payment. If Mr or Mrs [redacted] want to make a payment we would be more than happy to report it to the agency that has their account. We want to be as helpful as possible.
Initial Consumer Rebuttal /* (3000, 10, 2016/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim Moxie is making is incorrect, first they are admitting we wanted to cancel since July, so why are they showing up at my house if they were told their services aren't wanted. Their claim that they called before showing up is also false, they would not call and just show up, even though they told us after we called to cancel their service that they wouldn't come again. They didn't mention they needed cancelation request in writing until October. You say the contract has no expiration date, then why are you sending sales reps that tell clients it's a 1 year contract, another shady business practice. One last thing is that I spoke to you guys only 1 time and that was when you called trying to collect payment and I never promised to make a payment (another lie). I told you guys that you guys have been told multiple times about canceling service and you shouldn't be showing up. My wife never approved your technician to work, he claimed he had to do the job because it was on his schedule. So no your claims are very incorrect, and your sales practice are also lies since you tell customers it's a 1 year contract. I also read another complaint on here where you tell customer complaining that they haven't fullfiled the 12 month (or 1 year) period so therefore are still liable (filed 4/10/15).So which one is it? You tell me no expiration date, but you tell another customer it's a 1 year contract. You are contradicting yourself.
Final Business Response /* (4000, 12, 2016/03/28) */
The first thing I would suggest is reading the actual agreement that was signed. In the agreement you will find the answer to each and every one of your questions. We ask that our customers stay with us for the minimum of one year-and that if they choose to close the account they do so in writing 30 days prior to the next service date.(All of this information is stated very clearly in the agreement). Aside from calling prior to EVERY visit to the [redacted] home, there was also an email sent to the address we have on file. When Mrs [redacted] wanted to cancel in July because of financial hardships, we offered to post-date her payment because our customers are our number 1 priority and we want to make sure their home is pest free without adding to financial stress. One of the things that makes us the very best in our industry is our transparency with our customers-we explain the agreement in its entirety before we lay our 1st product on the home(even tho we have a signed agreement) We want to make sure our customers agree and understand exactly how our service and our agreements work. This call was done with Mrs [redacted].
The 1st promise for payment was made on December 1st by Mrs [redacted] who said she would be calling the following month with payment information. On December 12th Mr [redacted] answered our call and stated he would be sending in a payment and said they would close their account because, due to our service, they were no longer seeing any bug activity. Another payment was promised by Mrs [redacted] on January 15th(via phone), On February 11th we spoke to Mrs, and told her we were trying to prevent the account from going to an outside collection agency because of it being so far past due, we offered to split the payments in 2 for her, and she said her husband would be taking care of the payment. Also, in the months past we were also sending mail to their home address. Please keep in mind this service was authorized by Mrs [redacted]. Again, our agreements are very simply stated, they have only three very short and very clear paragraphs. If Mr or Mrs [redacted] would like another copy of their agreement to look over, we would gladly send it to them. We pride ourselves on offering the best service out there, and we do it with integrity-anything we can do to help is always our priority, we can send the agreement through email or to the home address. Thank you

Any and all information provided is kept on record by Moxie.
Therefore, any and all information provided is done so as a matter of fact.
Again, several conversations, all initiated by our company took place with Mrs [redacted], in the occurrence that Mr [redacted] answered the phone he either passed the call, or hung up on our representatives.
According to our record, not once did anyone from the [redacted] family make any attempts to contact us in regard to the account-but the opposite-we were told that they had "no interest" in our attempts to resolve this account prior to it going to a collection agency-which we want to avoid at ALL costs. Our representatives even pleaded with Mrs [redacted] to allow us to place them on payment plan to avoid any negative marks on their credit-and it was refused.
Our initial service was performed on JUNE 2OTH, and the next scheduled service was scheduled with MR [redacted] for July 21st( not a few months later)
It is not uncommon for tenants to pay for services at the home they rent-for many reasons-in our business it is usually because they do not want to live with bug activity at the home.
We always make sure to provide the BEST customer service and transparency to our customers-and the [redacted] family was no exception.
Not only were several signatures provided, but also credit card information.
We would gladly accept payment and report it immediately to the establishment that holds the account.
Thank you
the information provide from Moxie Pest Service its incorrect there was no communication from any customer service representative in regards to the contract, My wife attempted to reach out to them in several occasions after someone show up to the house months later. I wanted to resolve the matter calling them several time and all they care was for their money, we never had any other pets control company, as I have indicated before I am not the owner of the property I am the tenant, their customer service is the most unprofessional service, they have horrible reviews, the balance is not major but it has cost me a major impact on my credit I didn't agree to any year plan, once again the copy of the contract provide by the collections agency is not my signature I am demanding for them to clean my credit report, I am not ok with paying for something that I didn't request, the sale agent that knock on doors need to stop tricking and lying to people. all I want is my credit repair. Thank you

On June 20th, 2016, Mr [redacted] received a phone call from our company, where the customer service representative went over the contract in FULL detail including how many times we would be at the home, how much each service would cost, the service dates and how much it would cost to cancel the...

service for ANY reason (at this time he also mentioned to the representative that he would be switching over from Orkin Pest Control and that he had lived in the home for a few months) Once he agreed to the terms, our technician began service.
On the afternoon of July 20th, a scheduler called and spoke to Mr [redacted] personally and scheduled their SECOND visit for the following day-which I assume he would not have agreed to if it thought it was only for one service?
All future correspondence was done with Mrs [redacted]-each time the company called to speak to Javier in regards to his account he passed the phone to his wife-and repeatedly she stated that SHE was under the impression that the whole year would cost $150 and wished to discontinue. Copies of her husbands contract were sent to her without response. Several calls were made in regard to the account-because we want to make sure that we are providing the BEST customer service to our customers-on the instances that these attempts were not ignored, our office was yelled at and told again that the wife was under the impression that the year was $150. We can only assume that the suggestion to speak to her husband in regard to her concerns were not addressed.
Many messages were left in regard to the account's future should attempts be ignored.
It is not necessary to provide a social security number in regard to outstanding balances.
Not only does our company has ONE signed contract, but two for this account.
If the customer would like to make a payment to us directly we would gladly report it to the establishment that is attempting to collect the balance.
Thank you

We are currently trying to make contact with this family. Thank you