MtnSea Properties

Initial Business Response / [redacted] (1000, 9, 2016/04/15) */ We truly apologize on The Bricks behalf for all inconveniences and frustration this may have causedOur warranty management team has reviewed the file, we have also received confirmation the parts have been shippedWe are presently waiting on ETA (Estimate time arrival for parts)We will be touching base with the customer

Store manager Sagar left a detailed message explaining our inability for repair due to techreport it is wear and tear And customer called few days before years warranty expiresI also left him with my contact information If he wants to discuss furtherDue diligent was done by store, work order done on Feb8th, tech visited on Feb 15th with report Wear and tear and nothing need to be doneFeb22nd decision was informed to this customerCustomer called back on March 23rd to escalate to manager level, Vicky called him back on March 28th, No reply she left messageCustomer called back on April 4th confirming received message and not happy with decisionHe was once again explained reasons and findings from tech that his sofa will not look 100% after years in use and Still in very good condition( pictures are with us and as confirmed by tech.) At this time he sent in their Revdex.com complaint? and Vicky once again talked with him explaining our decision but he won’t acceptToday Sagar also reviewed all the information and left message for him that our decision is finalOnce again if he call me after getting my message, I will try my best to explain this customer but we are not going to Change our decision

Thank you for providing the required pictures? These items benefit from a repair warranty which covers any and all manufacturer defects for a period of one year following deliveryIn addition, you purchased extended warranties which protects your products against defects for an additional four yearsWe are sorry to convey that the concerns you are experiencing do not appear to have been reported in a timely manner which is one of our provisions for some warrantable issuesShould any defect appear on the surface leather, the chances of a successful repair are much greater than if the issue reported is left unattendedWe are sure you can understand this provisionWe are happy to abide by the Terms and Conditions of our extended warranty but the issues described do not fall under a manufacturer’s defect in workmanship, construction or craftsmanshipNor do they appear to have been reported in a timely manner which is one of our provisions for some warrantable issuesYour claim was refused from the Overall condition of the SofaWe appreciate you letting us know of your concern as with feedback from our customer we learn and grow as a company.? Your business is important to us and we do not wish to lose you as a customerWe would be more than happy to provide preferred pricing on your next purchase, this would be dependent on what product you chose, as it is not a specific amount but based solely on productYou would essentially be eligible for friends and family best offered pricing on your next furniture purchase

? Complaint: [redacted] I am rejecting this response because:? 1) this is not an issue which is covered under [redacted] warranty2) this was caused purely by employee negligence which is a liability of the brick, it is not a liability for myself or **3) there is a missing component, this means I never received what I paid for which violates the original purchase agreement, I paid for complete products and a proper installation, I did not agree to pay for a missing component [redacted] 4) I have damage to my property as a result of their negligence.5) this has nothing to do with **I repeat, this is not a warrantable issue by [redacted] Sincerely, [redacted]

We apologize on The Bricks behalf for all inconviniences and frustration this may have causedWe are presently waiting for new stock to be received from the manufacture which is scheduled to arrive approximately mid MarchOnce product has been received by the manufacture the brick in Lasalle will be in contact with the customer to confirm delivery exchange

After review of the photos on the work order, it has been confirmed that the ITEM CODE: [redacted] ***? ? $89.97? bed frame is not in current useThe bed frame appears to be an ***? style frame, which the center support does not have a leg in the middleAs stated previously, we will have this reviewed and sent to the manufacturer for approval/denial as they are the warranty holder and are the sole decision maker in claims

Initial Business Response / [redacted] (1000, 6, 2016/03/03) */ Customer has been contacted by our warranty team, they have been offered a replacement which they have accepted

? Complaint: [redacted] I am rejecting this response because:I haven't done anything or caused anything for this to happenI don't approve of it whatsoeverThis lady that sold me my tv didn't even give me my warranty she gave me a brochure and sai that was your warranty [redacted] I'm here stuck with a broken tv that I didn't even do [redacted] ! I'm not asking for my money back I'm only asking for you to replace it or fix itif I was told the wrong onformation and was sold a tv plus a warranty that was told to me that impact damage covers it and in the end it doesn't how is that my fault you guys gave me the wrong information [redacted] ? Sincerely, [redacted]

Thank you for taking the time to let us know of your concernsWe are sorry to hear of your disappointment with this situation.Laundry pair was delivered to the customer on October 29th 2015.Our warranty management team has tried reaching out to the customer to discuss further, unfortunately voicemail was full.An email was sent informing customer to contact the manufacture [redacted] directly [redacted] as they are within the first year warranty which? the first year is offered? by the manufacture directly

We appreciate you taking the time to reach out to us with your concerns, and we are sorry to hear of your disappointment with regards to your living room and laundry setIf you could please provide the sales order invoice it would be much appreciatedWe will gladly look into your situation further

Customer purchased a living room set (AS IS Floor model) on Sales Order Invoice [redacted] in May 2012, with an extended warranty ALLWAR-The extended warranty specifically states the following; PurchasesAll furniture purchases carry the same warranty as new merchandise with the exception of existing defects and/or damage on the item (such as scratches, dents, or missing pieces), which will be noted on your invoice at the time of purchaseExtended warranties can also be purchased for items, but will exclude coverage of existing defectsThe Brick will only cover up to the purchase price of the item, not its original value.? Customer has been contacted by our management team, they have been provided with two options1) If they wish to keep the product AS IS, 400$ In Store Credit no more warrantyThis credit may be applied towards any items in store, the credit may not be applied towards any service (installation, extended warranty or delivery).2) They may use the full amount paid for the living room furniture, extended warranty being usedStore manager offered to provide great pricing for customer satisfaction? [redacted] ?

We appreciate you taking the time to reach out to us with your concerns.Vicky from the management team has reached out to the customer to address customers concerns, and explained the terms and conditions of the extended warrantyThe technician that visited the? customers home to assess the product is sent out? to inspect and provide a detailed report to The Brick, and doesn't take any decisionsThe issue customers is reporting is deemed wear for a product that is years old as per the product standards?

Hello, The account has been investigated including the original bill of sale and technician reportsOn June 30th 2012, the client purchased a dining table (1289VT) for a price of $and six dining chairs (SPIGA-SC) for a price of $99.99/each x = $This puts the dining set price at $These prices are before taxesThe dining set was delivered to the residence on August 18th The following day, August 19th 2012, the client reported damages to the goods including other pieces purchasedA settlement was accepted by the client to keep the dining set as it isThe settlement on the dining set is for a total of $+ tax = $This amount was refunded to the client on August 24th 2012, onto the original method of payment (attached is the refund receipt)The original price paid was $minus the settlement $equals $The amount the store location is offering for a reselection is $+ GSTThe pricing for reselection is accurate to what the client paid minus refunds receivedWe cannot offer more credit for reselection, than the monies we have for the productFor the leather living room seating furniture (ASHTON collection), scratches and stain concerns were brought to the attention in your email thread attached to this complaintScratches and fading of material is not covered under the Service Agreement (see attached)This is why the units were declined for repair serviceHowever, the ottoman, as per the technicians report, was assembled incorrectly and was fixed at the time on the inspection [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2016/03/16) */ Thank you for taking the time for sending in your complaintWe would be more than happy to look into your situation further therefore require more informationIf you could please provide either your sales order invoice or phone number on file it would be much appreciated

Complaint: [redacted] I am rejecting this response because: it was totally a lie because I do have my voice mail set up there was no message left by them and I got a call from some number and when I reached back the same numbetr few times it was saying line busy and the number is not from the store .? ? They can email me if they can't reach me on phone or they can leave a voice message? Sincerely, [redacted]

Customer has been contacted by our management team,? Extended Warranty expired September 9th and customer had days to redeem? credit? towards an accessory / furniture / mattressThe store is offering to assist the customer? by providing them discounts on their next purchases to try and equal the amount of the said credit they were to receive

Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Customers concerns have been brought to our attention, we truly apologize on The Bricks behalf for all inconveniences and frustration this may have causedDelivery is now confirmed for March 13th Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Range delivered on March 13, No official mention of compensation for delay caused by your company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ Our warranty management team has left the customer voicemails, and also emailed the customer requesting pictures of the issue in order to assist Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I replied to the email with pictures on Feb I'm waiting for an accurate response Thanks Final Business Response / [redacted] (4000, 9, 2016/03/01) */ Customer has been offered a replacement, customer is happy with the outcome