MtnSea Properties

Store management team has tried reaching out to the customer, voicemail was left in order to discuss further

Thank you for sharing your experience with us as we appreciate your business and wish you did not encounter this experience with usWe would be more than happy to look into your situation further therefore require more informationIf you could please provide pictures of the issue your
reporting it would be much appreciated

*** *** ***
J'ai examiné la réponse faite par l'entreprise en *** * ** ** ** *** *** et constater que cette résolution est satisfaisante pour moi
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*** ***

Initial Business Response /* (1000, 5, 2016/06/09) */
The Brick offers the service and follow up with the customer as they purchased at The Brick, therefore the warranty is offered by the manufacture directlyTechnician was sent out to assess, report/pictures/sales order invoice has been sent to
*** requesting replacement therefore *** is requesting to have their own technician assess customers set in order to take a decision
Initial Consumer Rebuttal /* (3000, 7, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to use the extended warranty that I paid additional forI was verbally told several times that by paying for this, the brick itself would either replace or change my product if there was any issues or I was not satisfied with the productI do not want the same product because it is problematicI want a different mattress

Hello, The account has been investigated including the original bill of sale and technician reportsOn June 30th 2012, the client purchased a dining table (1289VT) for a price of $and six dining chairs (SPIGA-SC) for a price of $99.99/each x = $This puts the dining set price at
$These prices are before taxesThe dining set was delivered to the residence on August 18th The following day, August 19th 2012, the client reported damages to the goods including other pieces purchasedA settlement was accepted by the client to keep the dining set as it isThe settlement on the dining set is for a total of $+ tax = $This amount was refunded to the client on August 24th 2012, onto the original method of payment (attached is the refund receipt)The original price paid was $minus the settlement $equals $The amount the store location is offering for a reselection is $+ GSTThe pricing for reselection is accurate to what the client paid minus refunds receivedWe cannot offer more credit for reselection, than the monies we have for the productFor the leather living room seating furniture (ASHTON collection), scratches and stain concerns were brought to the attention in your email thread attached to this complaintScratches and fading of material is not covered under the Service Agreement (see attached)This is why the units were declined for repair serviceHowever, the ottoman, as per the technicians report, was assembled incorrectly and was fixed at the time on the inspection*** ***

TGW approved replacement of the dryer under extended warranty, and has issued a credit in the amount of $+ tax = 354.86$ (amount paid by the customer at the time of purchase)I have attached a copy of the original sales order invoice showing amount. REPAIR OR REPLACEMENT If the Product fails to perform during the Protection Period under domestic or personal use within Canada as a result of defects in materials or workmanship only (subject to the Terms, Limitations and Exclusions set out in this Certificate), TGW will repair or replace, at its option, such defective Product, or any defective part(s) incorporated into the Product, without charge to you for parts and labor. PROTECTION PERIOD AND SERVICE COVERAGECoverage under this Plan starts on the original date the Product is delivered to you and stops at the end of the Protection PeriodIf for any reason TGW supplies a replacement Product under this Plan, the coverage under the Plan is then deemed to have been fully expended notwithstanding the Protection Period, and you mustexercise your option to purchase a new Plan for the replacement product in order to secure coverage for it

Customer has not provided account number, phone number, or invoice number and we cannot locate the mentioned purchase without this informationPlease provide more details so we may assist

Customer was already in the store and dealt with the store managerThey were explained they were sold what they saw in the tent and they agree they got what they saw in that configurationThey were charged the exact price they agreed onThere was nothing else to be done for the customerThanks

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** *** *** *** * ** *** *** *** *** ** *** *** ***i was been contacted by brick and they offered me repair money for my damaged stair railings
thanks
Sincerely,
Gio Raj

Complaint: ***
I am rejecting this response because: I have also tried now on different days to contact them as well as left voicemails with no answer back please just give me the tv I was told I was buying and change this
Sincerely,
*** ***

customer inspected it when delivered and signed saying no damages,we have a copy of that document We fully understand you may be disappointed with our decisionOnce again, our apologies for any inconvenience you may have experiencedYour business is important to us and we do not wish to
lose you as a customerWe will be pleased to offer great pricing on your next purchaseThe extended warranty has been refunded as we can not return the tv

Initial Business Response /* (1000, 5, 2016/03/10) */
Left message for customer to call storeIf no call back within hours will reach out again
Initial Consumer Rebuttal /* (3000, 9, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my
money back so I can buy a couch elsewhere,***
Final Business Response /* (4000, 11, 2016/03/15) */
Thank you for your prompt replyWe apologize we do not process refundsThe Brick is offering an in store credit for re-selection as this is a claim under extended warranty programCustomer has days to visit the store to re-select
Final Consumer Response /* (4200, 13, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Send someone out to fix it*** I expect to have someone sent out asap to fix it

Melanie C***, Operations Manager has communicated with the customer and has come to a resolution.Table, and once chair is being exchanged on January 6th and once delivery has been completed Melanie offered the customer a credit for all inconveniences, and frustration this experience may have
caused

Email and Voicemail message was left on November 30th by the management team, to address customers concerns

Complaint: ***
I am rejecting this response because: 1) this is not an issue which is covered under ** warranty2) this was caused purely by employee negligence which is a liability of the brick, it is not a liability for myself or **3) there is a missing component, this means I never received what I paid for which violates the original purchase agreement, I paid for complete products and a proper installation, I did not agree to pay for a missing component*** ** *** * *** ***4) I have damage to my property as a result of their negligence.5) this has nothing to do with **I repeat, this is not a warrantable issue by *** *** *** *** *** ** *** *** ** *** *** *** *** *** ** ** *** *** *** *** *** ***
Sincerely,
*** ***

We appreciate you bringing this matter to our attention, as with feedback from our customers we learn and grow as a company.We are sorry to hear your products were received with damagesItems have been replaced on April 8th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

File has been reviewed and parts order for the sofa repair is pending mid OctoberWe have send the complaint to the regional team to look into and address

customer was given missing glass and a credit in their account for $

Customer has been contacted by management to address their concerns and most recent experience.We have received & reviewed the pictures you provided, the concerns your experiencing are considered standard and details were explained.Please reach out to us for any further questions or concerns, we will be more than happy to assist