MtnSea Properties

Revdex.com:The resolution reached between Christina W*** and myself is the payment of $+ TAX = $in cash,rather than store credit
MsW*** works for *** which handles the Brick's warranty I have not received the funds yet, she estimates it will take about two weeks to send the cheque MsW*** also claimed that the warranty for the washer is separate from the dryer Since there are no claims on the washer yet, I would be eligible for $in store credit at the end of the warranty term if no claims are made on the washer
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have day satisfaction guarantee at The Brick, customer is informed that if
they want to take advantage of *** return policy, they must contact the manufacturer themselves.Store management has left a message and emailed him the direction on how to return his *** applianceWe haven’t heard anything from the customer yet.

Initial Business Response /* (1000, 5, 2016/03/31) */
Customer has been contacted by the store manager, refund as been offered for customer satisfaction

Customer has been contacted and decision was reiteratedThe damages customer reported isn't covered as the damages were visible for quite some time

Initial Business Response /* (1000, 8, 2016/05/12) */
Parts have been ordered and are expected for the last week of MayOnce parts have been received a technician will be sent out to complete the repairsWe are truly sorry for all inconveniences and frustration this may have caused
Initial
Consumer Rebuttal /* (3000, 10, 2016/05/14) */
(The consumer indicate
d he/she DID NOT accept the response from the business.)
Originally filed for repair from "The Brick" on April 11/Today is May 14/still no repairs done on washing machineParts will not be in until the end of Mayplus weeks without a washing machine and "The Brick" will not do anything else to rectify situationExtended warranty was purchased so that this would not happen
Problem is the sales people do not explain that, I was told that if anything went wrong it would be replaced*** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 14, 2016/06/07) */
TGW has provided approval for the replacement of the defective unit, replacement was picked up by the customer on June 3rd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank you for your help in resolving this
Sincerely,
*** ***

Hi ***,Reference to my complaint, the update is store
manager Robin A*** contacted meHe informed me that the production for recliners has been stoppedThey have three last pieces and I have to select one of themEach piece had some quality issue, so he offered me $discount and promised to fix the issue if issue is still there after one month of deliveryBrick will fix the issue at their cost and not using protection plan which I purchased.Recliner and dinning chairs delivered to my home last weekThis time there is no major issue other than some depressions on arm rest of recliner which we will wait for one month to see if these depressions are goneOtherwise I will contact Brick to fix it as agreedI would like to mention that Rob A*** and customer service desk personnel ( Boris and Lisa) were very helpful to get this issue resolved.Appreciate your help as well which made it possible to get the issue resolved.Regards,***

We apologize on behalf of The Brick for any inconveniences this situation may have causedThese items benefit from a repair warranty which covers any and all manufacturer defects for a period of one year following deliveryIn addition, you purchased an extended warranty which protects your
products against defects for an additional four yearsWe have received & reviewed the pictures provided by the technician, we are sorry to convey that the concerns you are experiencing do not appear to have been reported in a timely manner which is one of our provisions for some warrantable issuesShould any defect appear on the surface leather, the chances of a successful repair are much greater than if the issue reported is left unattended. We are sure you can understand this provision.We fully understand you may be disappointed with our decision. We have enclosed a copy of the warranty section that applies to your concerns and also sent a link to our complete Warranty Terms and Conditions on our website***In effort to find an amicable solution and provide you with quality service, The Brick would like to offer you an in store credit in the amount of 900$ tax includedThis Credit is Valid for Year and can be used toward the Purchase of Anything at the Brick, exclusive to service (delivery, extended warranty, installation)the coverage hereunder is then deemed to have been fully expended notwithstanding the protection period

First let us say, we are sorry you are experiencing issues with your mattress and would hope to come to a resolution on this issue. If a mattress and/or boxspring is deemed faulty and Return Authorization is granted by the manufacturer, we are happy to assist. In this case your
mattress does have a valid RA number and is eligible for return. The manufacturer authorizes a “replacement” mattress if that mattress is still available or offers a “re-selection” to another mattress if that particular one is not available. All mattress reselections are to stay within the same manufacturer as that is who is authorizing the replacement We understand your concern, but cannot offer a refund or a transfer of ownership (mattress or dollar value). The warranty is with the manufacturer and we must abide by the Terms and Conditions of that agreement. The replacement or re-selection must stay with the same vendor and cannot be refunded to the customer. We are happy to assist where required but cannot acquiesce to your requests. Once again, thank you for bringing the details of your shopping and warranty experience to our attention.

Thank you for taking the time to share your concerns with usWe do require more information so we can access your file, such as phone number used at the time of purchase or the invoice numberIf you could as well provide pictures of the issue your experiencing with the living room set it would be
much appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for taking the time to write to us, and letting us know of your concerns.We are sorry to hear of your disappointment with this situation.Due to sanitary reasons, bedding accessories such as linens, pillows and mattress pads, etc., are non-returnable and are considered final salePillows
and mattress pads come with a manufacturer’s warranty, so please ensure you refer to the warranty card insert included in your product for warranty details.The Brick would be more than happy to provide great pricing on a new mattress pad, therefore we are unable to return the mattress pad

*** *** *** ***
*** *** *** *** ***These items benefit from a repair warranty which covers any and all manufacturer defects for a period of one year following deliveryIn addition, you purchased extended warranties which protects your products against defects for an additional four yearsWe are sorry to convey that the concerns you are experiencing do not appear to have been reported in a timely matter which is one of our provisions for some warrantable issuesShould any defect appear on the surface leather, the chances of a successful repair are much greater than if the issue reported is left unattendedWe are sure you can understand this provisionYour claim was refused from the Overall condition of the productThe Brick would offer their warranty back as we cannot service it do to the above reasons

Complaint: ***
I am rejecting this response because: I was never told I only had days to either a) get a new couch set or b) keep the couch and receive an instore credit (my options)Please provide me where I signed or consented to days on the warranty claim as I had bought extended warranty for years which is up in Feb ** *** ** * *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** ** *** * *** *** I understand that the value of the couch would be depreciated and I may not receive the same amount of money, but I should still get something as it is STILL under warranty
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/03/08) */
Customer has been contacted by our management team, remaining appliances will be delivered to the customer this upcoming Friday March 11th We apologize on The Bricks behalf for all inconveniences and frustration this may have
caused
Initial Consumer Rebuttal /* (3000, 7, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer was not contacted by anyone in managementCustomer asked for the regional manager number and was told that the regional manager would contact himThat has yet to happenZero restitution has been offered
Final Business Response /* (4000, 11, 2016/03/31) */
Regional management has left voicemail for the customer, with no call backStore management has also tried reaching out to the customer without any successAll items have been delivered, we truly apologize on The Bricks behalf for any inconveniences and frustration this may have causedNo compensation is being offered
Final Consumer Response /* (4200, 13, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the apologyI would like to know which phone number you have in file for meI have been left no voicemailsAlso, I would like to see the documentation of when the calls were allegedly made to me, such as dates and approximate timesIf you can satisfy those two requests, I will gladly accept the apology *** *** *** *** *** *** *** *** *** *** ***

Hello, All information pertaining to the concern outlined in this complaint ID has been reviewedOn July 08th 2018, the client purchased made a purchase at the Ottawa West location for the below items: - Sofa (BENSONSF) $
- Sofa (CHASE2-S) $- Five year warranty $- Bonus upholstery kit $- 3pack coffee table set $- CMN Donation $*All prices before taxes* All items were delivered to the residence on July 14th A claim was made on or about July 17th for the CHASE2-S sofaThe customer service representative offered two options1) Return the CHASE2-S sofa and reselect a new sofa 2) $refund as a settlement offer to keep the unit as it is The client has refused both options provided and we are willing to agree to the desired settlement (option two) requested in this complaint IDWe will pick up the damaged sofa and bring another BENSONSF to the client’s home as a replacement itemThe details have been sent to the client’s purchase store location to ensure the necessary paperwork is completedOnce completed, a customer service representative will contact the client via telephone communication to set up a preferred delivery dateThis process should take up to two business daysThank you,

We are sorry to hear of your disappointment in regards to product delay, and apologize on The Bricks behalf for all inconveniences and frustration this may have caused.We would be more than happy to look into your situation further therefore require more informationIf you could please provide the
sales order invoice it would be much appreciated

Customer has been contacted by our store management team, re-selection for model *** at 1149$ + taxCustomers concerns have been resolved

Initial Business Response /* (1000, 5, 2016/03/11) */
Customers concerns have been brought to our attention, we truly apologize on The Bricks behalf for all inconveniences and frustration this may have causedDelivery is now confirmed for March 13th
Initial Consumer Rebuttal /* (3000, 7,
2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Range delivered on March 13, No official mention of compensation for delay caused by your company

Management from the store sent an email to the customer to go over their concerns, waiting on customers response. Outcome will be provided as soon as we touch base with the customer