MtnSea Properties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am very much thanks full to Revdex.com to resolve this issue
Sincerely,
*** ***

** ***
I will update you once I go through brick response
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Store manager Sagar left a detailed message explaining our inability for repair due to techreport it is wear and tear And customer called few days before years warranty expiresI also left him with my contact information If he wants to discuss furtherDue diligent was done by store, work order done on Feb8th, tech visited on Feb 15th with report Wear and tear and nothing need to be doneFeb22nd decision was informed to this customerCustomer called back on March 23rd to escalate to manager level, Vicky called him back on March 28th, No reply she left messageCustomer called back on April 4th confirming received message and not happy with decisionHe was once again explained reasons and findings from tech that his sofa will not look 100% after years in use and Still in very good condition( pictures are with us and as confirmed by tech.) At this time he sent in their Revdex.com complaint and Vicky once again talked with him explaining our decision but he won’t acceptToday Sagar also reviewed all the information and left message for him that our decision is finalOnce again if he call me after getting my message, I will try my best to explain this customer but we are not going to Change our decision

Voicemail message has been left for the customer by Joan, Operation ManagerRe-selection is being offered as good will, customer is to visit the store within days. Thank you! *** *** * *** ***
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Initial Business Response /* (1000, 5, 2016/04/12) */
Customer has been contacted by our warranty management team, and has been provided with optionsCustomer is to call back with decision

Event *** was opened on June 9th 2016Technician was scheduled for June 13th 2016, therefore do to the unit not functional tech was sent out on June 10th to assess.Parts were orderedTechnician received parts and returned June 22nd to complete the repairs.We are truly sorry for any
inconveniences and frustration this may have caused.When customer purchases the extended warranty, the extended warranty program offers a one time food spoilage form which *** would be more than happy to provide the customerA loaner wasn't provided, as no unit was available and proceeded to receive parts in a timely manner

Customer has been contacted by management, presently waiting for stock in order to replace the loveseatOnce product is received by the manufacture, store will reach out to the customer to confirm delivery exchange

Management has emailed the customer that we would be covering half the plumber bill of which is $192.10.

Complaint: ***
I am rejecting this response because:I haven't done anything or caused anything for this to happenI don't approve of it whatsoeverThis lady that sold me my tv didn't even give me my warranty she gave me a brochure and sai that was your warranty *** *** ** *** *** *** *** I'm here stuck with a broken tv that I didn't even do *** ** *** *** ***! I'm not asking for my money back I'm only asking for you to replace it or fix itif I was told the wrong onformation and was sold a tv plus a warranty that was told to me that impact damage covers it and in the end it doesn't how is that my fault you guys gave me the wrong information *** * *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ***
Sincerely,
*** ***

Customer has been contacted by the store management team, microwave has been received at the warehouse by the vendor and being transferred to the store for August 6th Once product is received, the store will contact the customer to visit the store for pickup.Thank you for letting us know about
your concernsWith feedback from our customers, we learn and grow as a company

Initial Business Response /* (1000, 6, 2016/03/21) */
Our management team from our credit department has sent an email to the customer providing a form to fill out to cancel the payment protection planWe may stop any further premiums from billing to the account
Initial Consumer Rebuttal /*
(3000, 10, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As indicated yesterday on this page that they cancelled the further charges but expecting me to pay previous charges which I don't think that I am responsible for
See below;
"As you can see from provided document (03/15/More info received from the consumer
***Document Attached*** ), on my copy which I got after I got the deal from Brick, I didn't accepted the ***'s protection plan on the bottom of the documentWhere and how they are bringing up additional document to prove themselves which create a confliction?
03/21/ More info received from the consumer
I received a call from *** representative today that they are saying I signed up for the program but I did not sign up for the programI just fill up the form for financial when I purchased the items from Brick for MONTHS, "NO PAYMENT NO INTEREST" deal they offered at the timeThey are saying that they charge $per $of monthly Brick card balance
Let me explain it this way that this deal is "NO PAYMENT NO INTEREST FOR MONTHS" dealwhat does that tell you? and what kind of outstanding balance *** is talking about if no payment requested for months, even no interest? Technically, balance for one year is "$0.00"If they charge to this card after months, I would say that they may right but in this case no, they are TOTALLY WRONG
The representative said that she will cancel the protection plan from now on but I have to pay the previous bills which I should not be responsible.*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
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Final Business Response /* (4000, 14, 2016/04/13) */
Customer applied for credit, signed the application for PPP(Attachment has been sent to Revdex.com, ***)
We provided that information to the customer(The credit department still have not received a written cancellation but due to the Revdex.com dispute we will cancel without notice in writing)
We have no return mail indicating customer has received statements and the Certificate of Insurance
First inquiry regarding the premiums was March 14th
We will reverse the one month April premium due to issue still not resolved
Final Consumer Response /* (4200, 16, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not do anything at all and their response is absolutely not acceptableI moved from that address as indicated before and they are not taking this into consideration and keep their documentation to themselves and accusing me with that to pay the priceif they need to receive the letter from me to cancel, I am claiming that I don't received anything from them as letter at all to for this protection plan insurance documentNOTHING AT ALL
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I want them to reimburse all my money since they one which they have no right to get it from me

Our policy states Your redemption credit is available for up to days after the expiration of the warranty
period.The customer visited the store to make a purchase using their Full Circle Credit on boxing day (***) which the extended warranty wasn't expiredIn this case, the ottoman chosen by the customer is advertised 229.97$, if they are still interested in purchasing the product we would be more than happy to offer it at 100.00$ + tax

We are sorry to hear your TV was delivered with a damage, The Brick does have a day policy to report any damages upon receiving their purchase Can you please provide pictures of the box (each angle) and of the TV showing the damage ?

The warranty plan was bought at the same time the washer was bought and has 1/years left on the warrantyIf you have a warranty that can't be transferred to another productYou should then be held accountable for the remaining warranty timeIf this isn't possible then give me another warranty on the new washer.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We are sorry to hear of your disappointment with regards to a warranty claim on your table, and would be more than happy to look into your situation further therefore require more informationIf you could please provide pictures of the issue your experiencing with your table, the sales order
invoice & the phone number on file it would be much appreciated.We will gladly review

Thank you for bringing this matter to our attention, we are sorry to hear of your disappointment with regards to a recent experienceWe would be more than happy to look into your situation further therefore require more informationIf you could please provide the sales order invoice it would be
much appreciated

Revdex.com:
Hello,Please close this file as this case has been resolved.Thank you ,*** *** *** *** ***
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(The consumer indicated he/she DID NOT accept the response from the business.)
I do not care when the rest of the parts come in as the Brick has far exceeded the 90days to do the repairsAnd again I am suspecting the same issue to happen again and the material will rip and we will be looking to repair again in months time and have to wait yet againI am tired of having a ripped open coach and love seat sitting in my living roomThe Brick has had days since it was reported and they are saying it will be another days or more till parts are in To me this is UNACCEPTABLE
for the amount of money that we paid for this stuff