A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]...
[redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research one of our Authorized Service Provider (ASP) sent an Onsite technician to our customer's location and the technician was able to diagnosed the TV of our customer and they...
determined that there's a crack on the right hand side of the screen and with the accordance to the Standard Limited Warranty of the unit, any physical damage whether its accidental it will not be covered under it. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our technical support supervisor and has advised to continue performing the troubleshooting. Unfortunately, our customer has declined this offer, and has advised that he wants a replacement. Our customer needs to work with our Technical support group to address and resolve the problem since the issue is software related; replacement is not part of the Standard Limited Warranty of the computer. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 12/12/2014, 12/15/2014; 12/16/2014 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern...
they may contact us at 949-461-4321, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer has been contacted by one of our Corporate Representative and his computer sent to our repair facility to have diagnose and fix the issue. At this...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
No I did not accept that offer, the only way for me to get a check was to turn over my tv to a shipping company in 7 to 10 days. When the tv reached a warehouse I was told there would be a check written in 6 to 8 weeks. I did not agree to this for the reason that once I lost control of my tv there would be nothing for me to bargain with or trust. They would not provide a signed written document stating exactly what would take place so I did not accept the offer.In the meantime, ironically, the main board which is the part I was waiting for was delivered a [redacted] repair man replaced the board. At first he was unwilling to wait to actually see if the board resolved my issue but after several words and 2 hours later the smart portion of my smart tv was working. The [redacted] portion of the tv still has a few hicups dropped reception or movie viewing but it is working. This is a far better option than sending my tv with a trucking company without a signed written agreement that both parties agree to and then possibly receive a check in 6 to 8 weeks. I will continue to use as is as long as the tv will continue to function as is.Thanks for your help in a helpless situation but I do not believe our laws apply to Toshiba Corp
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS found out that our customer was able to speak with one of our Technical Support Representative, our customer was informed about the Standard Limited Warranty Coverage of...
the unit which is a Toshiba Notebook Depot Service in the United States. In Accordance with our Standard Limited Warranty documents, under "How to Obtain Repair or Replacement Service For A Product Purchased In The United States?" it was disclosed that, "You will pay any packaging, shipping charges, insurance, taxes and duties associated with the transportation of the Product or original CRU to the service center or provider. You are responsible for appropriately packaging the Product." Our customer chose the "Customer Self pack / Self-ship, with this option, you assume all responsibility for packing, and shipping your laptop to the Toshiba repair Depot and our Depot Facility is now awaiting for their shipment to arrive. If the customer needs to check the status of the repair, they may visit www.depotgateway.toshiba.com or call us at 1-800-457-7777.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has provided the Response Code that our customer’s requesting for his computer. Our customer found that this resolution is satisfactory to him. Our customer considers this complaint resolved. If the customer has any questions or concern just call us back at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company has offered no reasonable solution and continues to refuse to mail refund
Regards,
[redacted]
Have not received anything from Toshiba, matter is not resolved.
**Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaint. After doing a research Toshiba reviews all orders before they are
accepted. As outlined in our Terms of Sale, acceptance of an order is at the
sole discretion of Toshiba and an order is not...
accepted until the order ships.
When the order was reviewed, it was determined that the order contained a coupon
that was not valid with the current website promotion for that product. The
coupon code used, [redacted], states in the Terms and Conditions that it is
valid on regularly priced Toshiba branded products. The item purchased was on
promotion and discounted and therefore, the coupon code could not be combined
with website promotion.
Once
this was determined to be the case, the customer was notified that the order
was cancelled and the order could be placed as the current web price, but the
coupon could not be applied. Toshiba has not received any funds from [redacted] for
this order. The [redacted] transaction at this time is an authorization hold that
automatically drops off in 3-5 business days. We have asked [redacted] to
immediately drop the authorization hold on [redacted] transaction.
We
apologize for any inconvenience this has caused and appreciate your interest in
Toshiba. However, we will not offer the product at the reduced price plus
coupon discount.
Please
see the attached document of the promotion that clearly states the terms do not
allow this to be combined with other coupons or promotions. At this time we consider this matter closed.
Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that this case was forwarded to our Order Desk department to process a replacement and one of the order desk representative has made multiple attempts contacting our customer by phone. However, our customer in not available. If the customer has any questions or concern they may contact at [redacted]
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. The software department is tasked to provide support on any
internet connectivity issues since this is related to configuration settings on
the computer that only our software technicians will be able to fix over the
phone. Their expertise requires a fee based support. TAIS recommends our
customer calls the tech support hotline to seek assistance on the issue at
hand. If our customer is willing to avail the support from [redacted] department
they may contact at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer’s unit has been sent to our corporate to evaluate the issue of the unit and now this case has been forwarded to our order desk department to provide a replacement to our customer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the hinges are NOT broken. So your decision is wrong. We believe there is a design flaw of the hinges that connect the LCD screen. Because you open and close the computer many times, the connecting points between the hinges and the LCD screen become loose. Thus it causes the Side of the LCD screen split open. As a result, it makes the laptop become dis functional. This has to do with the material deterioration and poor quality control. It is well within the warranty coverage. We want the laptop replaced. Toshiba cannot just keep denying the warranty coverage. It must stand behind your product. It is not reasonable for a business to treat a customer like Toshiba has been so far. I have found many similar complaints online on Toshiba computer products. Your customer service needs to improve.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
This is just a few reviews of customers that is unable to recover their content from your portable drive. Again I purchased your product based off of the advertisement of storing and recovering my data from your drive. At any time your company knew of a chance of that not being the case, a product overview statement should have been posted for buyers information. This issue has been there for more than a year and at no time have Toshiba corrected the issue are posted the potential of not being able to access 1 TB of your personal data. The only way this can be resolve is for Toshiba to pay to recover my personal data and pay me for another drive or replace the faulty drive.[redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to speak to one of our corporate representatives and was informed that the replacement for the AC adapter was processed. At this time we consider this matter...
A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixed. TAIS will send a free box...
that our customer can use sending his computer to our repair facility. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call the number provided and the only option available was to leave a message. Which I did on 3/23/15 and there has been no return phone call. The serial number for the product is [redacted] and the order was placed under my wife's name Nichole Barnes. The item number is [redacted] if that is needed as well. I don't appreciate Toshiba just trying to push this case aside as if you do not have time to address this issue. I know Toshiba does a lot of business and makes a lot of money so I do not understand why you cannot help fix this tablet or issue a refund for something that cost less than $200 when it is a manufacturer issue.
Regards,
[redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of the representative of Toshiba Direct on 12/16/2014 by phone, obtained the full credit card number and process the refund under [redacted]...
[redacted]. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research one of our Authorized Service Provider (ASP) sent an Onsite technician to our customer's location and the technician was able to diagnosed the TV of our customer and they...
determined that there's a crack on the right hand side of the screen and with the accordance to the Standard Limited Warranty of the unit, any physical damage whether its accidental it will not be covered under it. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer has been contacted by one of our technical support supervisor and has advised to continue performing the troubleshooting. Unfortunately, our customer has declined this offer, and has advised that he wants a replacement. Our customer needs to work with our Technical support group to address and resolve the problem since the issue is software related; replacement is not part of the Standard Limited Warranty of the computer. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 12/12/2014, 12/15/2014; 12/16/2014 however, our customer has not returned any of correspondence requests. If the customer has any questions or concern...
they may contact us at 949-461-4321, at this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer has been contacted by one of our Corporate Representative and his computer sent to our repair facility to have diagnose and fix the issue. At this...
time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
No I did not accept that offer, the only way for me to get a check was to turn over my tv to a shipping company in 7 to 10 days. When the tv reached a warehouse I was told there would be a check written in 6 to 8 weeks. I did not agree to this for the reason that once I lost control of my tv there would be nothing for me to bargain with or trust. They would not provide a signed written document stating exactly what would take place so I did not accept the offer.In the meantime, ironically, the main board which is the part I was waiting for was delivered a [redacted] repair man replaced the board. At first he was unwilling to wait to actually see if the board resolved my issue but after several words and 2 hours later the smart portion of my smart tv was working. The [redacted] portion of the tv still has a few hicups dropped reception or movie viewing but it is working. This is a far better option than sending my tv with a trucking company without a signed written agreement that both parties agree to and then possibly receive a check in 6 to 8 weeks. I will continue to use as is as long as the tv will continue to function as is.Thanks for your help in a helpless situation but I do not believe our laws apply to Toshiba Corp
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS found out that our customer was able to speak with one of our Technical Support Representative, our customer was informed about the Standard Limited Warranty Coverage of...
the unit which is a Toshiba Notebook Depot Service in the United States. In Accordance with our Standard Limited Warranty documents, under "How to Obtain Repair or Replacement Service For A Product Purchased In The United States?" it was disclosed that, "You will pay any packaging, shipping charges, insurance, taxes and duties associated with the transportation of the Product or original CRU to the service center or provider. You are responsible for appropriately packaging the Product." Our customer chose the "Customer Self pack / Self-ship, with this option, you assume all responsibility for packing, and shipping your laptop to the Toshiba repair Depot and our Depot Facility is now awaiting for their shipment to arrive. If the customer needs to check the status of the repair, they may visit www.depotgateway.toshiba.com or call us at 1-800-457-7777.
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has provided the Response Code that our customer’s requesting for his computer. Our customer found that this resolution is satisfactory to him. Our customer considers this complaint resolved. If the customer has any questions or concern just call us back at ###-###-####. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company has offered no reasonable solution and continues to refuse to mail refund
Regards,
[redacted]
Have not received anything from Toshiba, matter is not resolved.
**Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaint. After doing a research Toshiba reviews all orders before they are
accepted. As outlined in our Terms of Sale, acceptance of an order is at the
sole discretion of Toshiba and an order is not...
accepted until the order ships.
When the order was reviewed, it was determined that the order contained a coupon
that was not valid with the current website promotion for that product. The
coupon code used, [redacted], states in the Terms and Conditions that it is
valid on regularly priced Toshiba branded products. The item purchased was on
promotion and discounted and therefore, the coupon code could not be combined
with website promotion.
Once
this was determined to be the case, the customer was notified that the order
was cancelled and the order could be placed as the current web price, but the
coupon could not be applied. Toshiba has not received any funds from [redacted] for
this order. The [redacted] transaction at this time is an authorization hold that
automatically drops off in 3-5 business days. We have asked [redacted] to
immediately drop the authorization hold on [redacted] transaction.
We
apologize for any inconvenience this has caused and appreciate your interest in
Toshiba. However, we will not offer the product at the reduced price plus
coupon discount.
Please
see the attached document of the promotion that clearly states the terms do not
allow this to be combined with other coupons or promotions. At this time we consider this matter closed.
A Toshiba America Information...
Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that this case was forwarded to our Order Desk department to process a replacement and one of the order desk representative has made multiple attempts contacting our customer by phone. However, our customer in not available. If the customer has any questions or concern they may contact at [redacted]
A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. The software department is tasked to provide support on any
internet connectivity issues since this is related to configuration settings on
the computer that only our software technicians will be able to fix over the
phone. Their expertise requires a fee based support. TAIS recommends our
customer calls the tech support hotline to seek assistance on the issue at
hand. If our customer is willing to avail the support from [redacted] department
they may contact at ###-###-####. At this time we consider this matter closed.
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer’s unit has been sent to our corporate to evaluate the issue of the unit and now this case has been forwarded to our order desk department to provide a replacement to our customer. At this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, the hinges are NOT broken. So your decision is wrong. We believe there is a design flaw of the hinges that connect the LCD screen. Because you open and close the computer many times, the connecting points between the hinges and the LCD screen become loose. Thus it causes the Side of the LCD screen split open. As a result, it makes the laptop become dis functional. This has to do with the material deterioration and poor quality control. It is well within the warranty coverage. We want the laptop replaced. Toshiba cannot just keep denying the warranty coverage. It must stand behind your product. It is not reasonable for a business to treat a customer like Toshiba has been so far. I have found many similar complaints online on Toshiba computer products. Your customer service needs to improve.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
This is just a few reviews of customers that is unable to recover their content from your portable drive. Again I purchased your product based off of the advertisement of storing and recovering my data from your drive. At any time your company knew of a chance of that not being the case, a product overview statement should have been posted for buyers information. This issue has been there for more than a year and at no time have Toshiba corrected the issue are posted the potential of not being able to access 1 TB of your personal data. The only way this can be resolve is for Toshiba to pay to recover my personal data and pay me for another drive or replace the faulty drive.[redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted]
** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research our customer was able to speak to one of our corporate representatives and was informed that the replacement for the AC adapter was processed. At this time we consider this matter...
closed.
Refund sent and received from company. Sending to consumer today via certified mail (see attachment)
A Toshiba America Information System (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixed. TAIS will send a free box...
that our customer can use sending his computer to our repair facility. If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call the number provided and the only option available was to leave a message. Which I did on 3/23/15 and there has been no return phone call. The serial number for the product is [redacted] and the order was placed under my wife's name Nichole Barnes. The item number is [redacted] if that is needed as well. I don't appreciate Toshiba just trying to push this case aside as if you do not have time to address this issue. I know Toshiba does a lot of business and makes a lot of money so I do not understand why you cannot help fix this tablet or issue a refund for something that cost less than $200 when it is a manufacturer issue.
Regards,
[redacted]