A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research, multiple repairs have been done to our customer’s unitThis case has been escalated to our corporate to provide alternate solutionCurrently TAIS is waiting for the update and our customer has advised that they will receive a call once the solution has been providedAt this time we consider this matter closed
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received a call or any voice-messages left in response to this inquiryI can be reach ed at ###-###-#### or via e-mail: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I first called Toshiba, I was advised NOT to purchase a replacement battery NOR to travel to a local repair site (I was willing to purchase a battery and/or travel locally)The agent told me on March to complete a form sent to me via email to schedule an onsite visit from a Toshiba representativeI did so, my son waited at home while on Spring Break from college for three days, then when I called the repair people, they said that they couldn't get a battery and that Toshiba had cancelled itWhen I called Toshiba back, the agent informed me that I was not eligible and that what I was told was wrong and that I should have been called but that they had no record of anyone calling meWhen I pressed, the agent said they would get back to me (and did not)The next time I called back I was told the battery was ordered and should be available - it never has been available to meThese calls have continued, and no one has been able to provide a solution that either maintains the laptop as a laptop or avoids sending the laptop, which is used in college, away for two weeks or moreI am asking for what Toshiba promised me - a repaired laptop onsite so my son can continue his education unhindered, the whole reason we purchased a laptopNo one contacted me to tell me that Toshiba changed it's mindI am okay, if Toshiba determines that they do not wish to repair the battery (as indicated in their response), that they compensate my son for three days of wasted time waiting for a repair person to show that Toshiba effectively cancelledI too have wasted hours on the phone trying to get this resolved as I was promised in the beginning.Will Toshiba not stand behind their own agents? Will Toshiba not take responsibility for poor customer service and/or lies told to me repeatedly (battery ordered, people will show up for repair, battery reordered)? I understand Toshiba's legalese response; I don't understand how Toshiba cannot stand behind what their call centers say, do, or ignore - they chose their call center partner for a reason, so they should stand behind their promisesPlease keep your commitment Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records of our customer neither the serial number of the unit on our system under our customer’s informationOur customer may contact our Technical Support department at ###-###-#### for further assistance of the unit’s issue/sAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer set up a repair of his computer to Toshiba Repair Services (TRS) which is (Nexicore) and settled the payment for the repairOur customer was able to speak to one of the representatives from Corporate Office and was informed that Toshiba Repair Services (TRS) (Nexicore) is a third-party company and TAIS has no ability to access, manage or modify their systemOur customer can contact them directly Toshiba Repair Services at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of our case manager representativesThe representative processed resending another recovery media to our customer under *** tracking number [redacted] and the unit was delivered to our customer location Feb17, 10:AM MTAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer via emailTAIS has apologized for the inconvenience our customer has experiencedTAIS offered free shipping to send the computer to our repair facilityTAIS has informed our customer how to complete the order online, for him to receive a box together with the packing slip that he can use in sending the unit to our depot repair facilityOur customer completed the order last 04/06/If the customer has any questions or concern they may contact us ###-###-####At his time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired since 11/27/ As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintDetails regarding this are as follows: I was informed by their customer service representative that I would receive a full refund of the purchased price for the broken item they sent meThey have not done that They are refusing to honor their word, and charging me for the shipping for a broken item -- which is outright unreasonable My purchase was made with my credit card, to ToshibaDirectThe money SquareTrade was responsible for refunding me, they already haveThe rest is ToshibaDirect's responsibility Throughout these communications, they have been unsympathetic, as well as unwilling to honor their word in this matterConsidering that uncaring approach to the already unacceptable circumstance of being sent a broken item, I don't believe that it will be possible to reach a reasonable resolution with them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Yes I have been contacted, and provided with optionsa refurbishbished tv open box floor model etca new 50" tv that would not be a smart tv and considerably less than what I have, 1/pricea prorated refund, the amount they did provide yesterday 4/9/in the amount of $Full market value they say and less than my purchase which was $1070.00.My warranty states the tv to be replaced with new and they will not provide anywhere in the warranty where it states anything about a prorated warrantyThis tv lasted weeks and days according to the offer this cost me $a day to useThey quit making tvs and apparently believe it will not be necessary to make warranty repairs.I have discussed this with my wife last night 4/9/and we choose to take the amount of $when they contact us backAt this time it is not settled I do not have a check in hand and they want our tvThis tv will only be provided after payment has been made and check has cleared our bankWe do not trust Toshiba to take any of this very seriousWe feel that we should be paid in full or be provided with something new or betterThey did say they would extend the warranty on the refurbished tv for a full yearI said no thank you, you are unable to repair our tv we presently own, I would wonder what [redacted] would be available a year from nowThe different options we feel were not much to considerThank You
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research all refurbished/reconditioned computers from Toshiba has a 90day warranty only, like our customer’s computer with a Model Part Number: [redacted] Our customer can visit our website www.warranty.toshiba.com to check the warranty of his computerIf the customer has any questions or concern they may contact our technical support department at ###-###-####At this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business' response is no more than what I got from customer serviceAlthough my tablet has been sent to their technicians, I still have no answer as to whether they will fix it as defective or not I won't know until their technician contacts meTherefore, I do not consider the matter closed Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS cannot find any records in our system using the customer information (name, address, phone number, and email address)Our customer can provide the serial number of the unit or any reference number they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of our case managers and has offered a $check for refund due to the lost shipmentOur customer agreed and accepted the offerTAIS has advised our customer that it will be process within 7-business daysAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The shipping and handling cost should be covered by ToshibaI must request that Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A company would damage its reputation with limitless bad word-of-mouth all for the sake of emailing a customer a link??!! Seriously?! I'm astoundedNeedless to say, I will NEVER purchase another Toshiba product and I will make it my business to let anyone within the reach of my internet know that their company is NOT worth their money as they make no effort whatsoever to support their products Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has submitted the proof of purchased of the T.V and it shows the purchased date March 3, and every Toshiba unit has a 1year standard limited warranty and the warranty of the T.V already expired last March of The warranty only covers a 1year standard repair serviceTAIS has offered our customer to go to an authorized service provider (ASP) to set up a repair and has advised that they will shoulder the repair cost due to expired warrantyAt this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You mentioned that the diagnosis is ink discoloration due to a cracked screen Please see the attached photo showing there is no cracks in the screen also you state that "could have been caused by a bunch of little things that wouldn't seem like abuse" DOES THAT MEAN THAT YOU WILL ALWAYS HAVE AN EXCUSE TO VOID THE WARRANTY? Regards, [redacted] ***
Have not received anything from Toshiba, matter is not resolved **Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research, multiple repairs have been done to our customer’s unitThis case has been escalated to our corporate to provide alternate solutionCurrently TAIS is waiting for the update and our customer has advised that they will receive a call once the solution has been providedAt this time we consider this matter closed
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received a call or any voice-messages left in response to this inquiryI can be reach ed at ###-###-#### or via e-mail: [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below When I first called Toshiba, I was advised NOT to purchase a replacement battery NOR to travel to a local repair site (I was willing to purchase a battery and/or travel locally)The agent told me on March to complete a form sent to me via email to schedule an onsite visit from a Toshiba representativeI did so, my son waited at home while on Spring Break from college for three days, then when I called the repair people, they said that they couldn't get a battery and that Toshiba had cancelled itWhen I called Toshiba back, the agent informed me that I was not eligible and that what I was told was wrong and that I should have been called but that they had no record of anyone calling meWhen I pressed, the agent said they would get back to me (and did not)The next time I called back I was told the battery was ordered and should be available - it never has been available to meThese calls have continued, and no one has been able to provide a solution that either maintains the laptop as a laptop or avoids sending the laptop, which is used in college, away for two weeks or moreI am asking for what Toshiba promised me - a repaired laptop onsite so my son can continue his education unhindered, the whole reason we purchased a laptopNo one contacted me to tell me that Toshiba changed it's mindI am okay, if Toshiba determines that they do not wish to repair the battery (as indicated in their response), that they compensate my son for three days of wasted time waiting for a repair person to show that Toshiba effectively cancelledI too have wasted hours on the phone trying to get this resolved as I was promised in the beginning.Will Toshiba not stand behind their own agents? Will Toshiba not take responsibility for poor customer service and/or lies told to me repeatedly (battery ordered, people will show up for repair, battery reordered)? I understand Toshiba's legalese response; I don't understand how Toshiba cannot stand behind what their call centers say, do, or ignore - they chose their call center partner for a reason, so they should stand behind their promisesPlease keep your commitment Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records of our customer neither the serial number of the unit on our system under our customer’s informationOur customer may contact our Technical Support department at ###-###-#### for further assistance of the unit’s issue/sAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer set up a repair of his computer to Toshiba Repair Services (TRS) which is (Nexicore) and settled the payment for the repairOur customer was able to speak to one of the representatives from Corporate Office and was informed that Toshiba Repair Services (TRS) (Nexicore) is a third-party company and TAIS has no ability to access, manage or modify their systemOur customer can contact them directly Toshiba Repair Services at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of our case manager representativesThe representative processed resending another recovery media to our customer under *** tracking number [redacted] and the unit was delivered to our customer location Feb17, 10:AM MTAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customer via emailTAIS has apologized for the inconvenience our customer has experiencedTAIS offered free shipping to send the computer to our repair facilityTAIS has informed our customer how to complete the order online, for him to receive a box together with the packing slip that he can use in sending the unit to our depot repair facilityOur customer completed the order last 04/06/If the customer has any questions or concern they may contact us ###-###-####At his time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired since 11/27/ As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintDetails regarding this are as follows: I was informed by their customer service representative that I would receive a full refund of the purchased price for the broken item they sent meThey have not done that They are refusing to honor their word, and charging me for the shipping for a broken item -- which is outright unreasonable My purchase was made with my credit card, to ToshibaDirectThe money SquareTrade was responsible for refunding me, they already haveThe rest is ToshibaDirect's responsibility Throughout these communications, they have been unsympathetic, as well as unwilling to honor their word in this matterConsidering that uncaring approach to the already unacceptable circumstance of being sent a broken item, I don't believe that it will be possible to reach a reasonable resolution with them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Yes I have been contacted, and provided with optionsa refurbishbished tv open box floor model etca new 50" tv that would not be a smart tv and considerably less than what I have, 1/pricea prorated refund, the amount they did provide yesterday 4/9/in the amount of $Full market value they say and less than my purchase which was $1070.00.My warranty states the tv to be replaced with new and they will not provide anywhere in the warranty where it states anything about a prorated warrantyThis tv lasted weeks and days according to the offer this cost me $a day to useThey quit making tvs and apparently believe it will not be necessary to make warranty repairs.I have discussed this with my wife last night 4/9/and we choose to take the amount of $when they contact us backAt this time it is not settled I do not have a check in hand and they want our tvThis tv will only be provided after payment has been made and check has cleared our bankWe do not trust Toshiba to take any of this very seriousWe feel that we should be paid in full or be provided with something new or betterThey did say they would extend the warranty on the refurbished tv for a full yearI said no thank you, you are unable to repair our tv we presently own, I would wonder what [redacted] would be available a year from nowThe different options we feel were not much to considerThank You
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research all refurbished/reconditioned computers from Toshiba has a 90day warranty only, like our customer’s computer with a Model Part Number: [redacted] Our customer can visit our website www.warranty.toshiba.com to check the warranty of his computerIf the customer has any questions or concern they may contact our technical support department at ###-###-####At this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business' response is no more than what I got from customer serviceAlthough my tablet has been sent to their technicians, I still have no answer as to whether they will fix it as defective or not I won't know until their technician contacts meTherefore, I do not consider the matter closed Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS cannot find any records in our system using the customer information (name, address, phone number, and email address)Our customer can provide the serial number of the unit or any reference number they may contact us at ###-###-####, at this time we consider this matter closed
Refund sent and received from companySending to consumer today via certified mail (see attachment)
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of our case managers and has offered a $check for refund due to the lost shipmentOur customer agreed and accepted the offerTAIS has advised our customer that it will be process within 7-business daysAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The shipping and handling cost should be covered by ToshibaI must request that Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A company would damage its reputation with limitless bad word-of-mouth all for the sake of emailing a customer a link??!! Seriously?! I'm astoundedNeedless to say, I will NEVER purchase another Toshiba product and I will make it my business to let anyone within the reach of my internet know that their company is NOT worth their money as they make no effort whatsoever to support their products Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has submitted the proof of purchased of the T.V and it shows the purchased date March 3, and every Toshiba unit has a 1year standard limited warranty and the warranty of the T.V already expired last March of The warranty only covers a 1year standard repair serviceTAIS has offered our customer to go to an authorized service provider (ASP) to set up a repair and has advised that they will shoulder the repair cost due to expired warrantyAt this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.You mentioned that the diagnosis is ink discoloration due to a cracked screen Please see the attached photo showing there is no cracks in the screen also you state that "could have been caused by a bunch of little things that wouldn't seem like abuse" DOES THAT MEAN THAT YOU WILL ALWAYS HAVE AN EXCUSE TO VOID THE WARRANTY? Regards, [redacted] ***
Have not received anything from Toshiba, matter is not resolved **Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]