A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be forwarded to our Technical support Department and she will be receiving a call from one of our Technical support representatives for them to perform troubleshooting over the phone to diagnose and fix the issue of the unitOur customer agreed to thatIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer created his own password to the unit, according to his statement “the unit continuously prompted to provide password for additional security”Our customer entered a password and after he did that he called our technical support because he mentioned that the unit cannot be detected to a different computer and our customer was able to speak to one of our representatives and was advised just to remove the password so it can be detected again, because they didn’t do anything they just created the password then suddenly it was not being detected so that the representative advised just to remove the passwordUnfortunately, it was still the sameOur customer called back and was able to speak to one of our Technical support representatives and they advised our customer that the resolution is to reformat the unit because there is a possibility when the password is being created the unit was on the process of being corrupted and they explained to our customer that the data will be deletedOur customer was advised that they can file a claim for that issueAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixedTAIS will send a free box that our customer can use sending his computer to our repair facilityIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired on 11/13/And as per the Standard Limited Warranty our customer has a year limited periodThe computer Satellite CModel # [redacted] did not find any defects or part defects based on the standards of the unitOur customer has informed that the battery life is consumable it will last depending on the usageThe problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me once a representative has contacted me and has provided confirmation that a brand new laptop has been shipped I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their television has already expired on 04/30/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company has offered no reasonable solution and continues to refuse to mail refund Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has advised that her computer will be send to our VIP repair facilityCurrently the computer is in-transit going to our repair facility under Ftracking number [redacted] At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would have bee satisfied with the proposed resolution had it actually come to fruitionHowever, based on my experience with Toshiba, I knew that I needed to wait until the process completed before deciding how to respond hereI had no faith in their response before seeing it actually occurNow I have the recovery media that I had to purchase (and was told would be refunded for, but haven't been) and followed the instructions provided but have nothing to show for itMy laptop that should be recovered by now, has had a black screen for hoursI followed the instructions provided to the letter (not that they were very detailed at all) but the process did not occur according to the directions I was givenI was told to follow on-screen prompts for example, but there never were anyI have no faith whatsoever that Toshiba would not close this complaint without actually resolving anythingI would prefer to keep it open until CONFIRMING that the proposed resolution becomes an actual one Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by two of our Corporate representatives and was offered to send the laptop to Tristar for further diagnosis and our customer has agreed to that offerOur customer was informed by two of our repair facilities that they did not find any issue on the battery and Tristar explained to our customer that the touchpad is working on how it was manufactured and therefore they did not find any trouble with thatCorporate representative also provided our customer a manual that can instruct on how to use the functionality of the touchpadAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.a notebook computer shipped to this firm for repair was lost in transitI am asking for an additional $compensation for this company for the balance of my loss that was not reimbursed by ***Toshiba assigned an incident number [redacted] this was done on January 27th of this yearSince then I have called at least once a week to track the progress of this claimtwo months ago I was told that a payment would be made in eight to ten daysyesterday I was told that the payment is in process and would be sent to me in four to eight weekspreviously, I reported this problem to your Revdex.com # [redacted] which Toshiba ignored.a refund of $ Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The 'standard, form response' that continues to be provided is exactly the reason for contacting the Revdex.comNo new knowledge or offer has been espoused by Toshina in their last several repliesMy original complaint is still fully relevant and ythe fact that Toshiba considers the matter closed simply reinforces how far removed they are from striving to achieve customer satisfactor with their products and personnelQuite simply, Toshiba representatives have forgotten why they are there and who they are serving!Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company has done nothing to acknowledge the lack of customer service I received during the time to attempt to rectify the situationToshiba has made no efforts to accommodate the situation While I understand the complaint was made outside the date of the warranty, the problems occurred during the warranty ] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] PS I have dropped the computer off at the location you providedI am currently waiting for an answer to whether it will be fixedIf it is fixed, under Warranty I will be extremely satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards,** [redacted] Attn: [redacted] I sent you a update to day about problems with the Toshiba , tonight at about 7:PMmy time I developed another problem that occurred a couple of weeks ago which is a Green screen on all videos but the volume would work , when I contacted the support , the lady [redacted] *informed me that my premium plan I paid for I have used up , all these problems that have occurred are from the techs at Toshiba working on the problems with this Toshiba , she inferred that it is the way I use my computer I am insulted , she even said the prior tech that worked on the same problem did not fix it correctly this is a night mare , I don't think they want to deal with this anymore and to bad for me , I told her I expect help with this computer till I get home and can resolve these issues and she just quit communicating with me I don't know what to do at this point If they ask for more money to work on this computer they are just ripping me off Or they are through trying to fix these problems , Toshiba needs to be responsible a do the right thing I believe Toshiba America is not serious about what their customer support has done to this computer Just because I am out of the USI am getting lip service from Toshiba , When I do get back to the USI am demanding not a replacement now but a refund for this laptop , If Toshiba was the best as they claim and their support the best as they claim we would not be talking or having this complaint of mine at this time or at all This has been a big problem that was caused by Toshiba Support which is also located in another country like I am in another country but I am suffering with the consequent of Toshiba Support taking charge of this laptop to fix a minor problem which they turned into a major problem I have also been told by Microsoft that Toshiba has removed a preinstalled program in this laptop that only can be put back by Toshiba , I believe they are stalling because this goes off warranty the 15th of this month Thank you [redacted] I do not believe I will ever buy a Toshiba product again or pay extra for their support and will not advise anyone that would ask me about my Toshiba product I will tell them how Toshiba has stood behind their product ATTENTION *** [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has contacted by our corporate and discussed about the evaluation on the unit/systemAccording to our repair facility the damaged showed no sign at all of melting, fire and smoke after the diagnostic was doneOur corporate representative explained that there was a quoted price for the repair due to this damaged because it is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityTAIS found out that the warranty has expired on 10/15/Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below as of today12/06/Toshiba has not returned but one call and I do not trust them to keep their word so I will be calling their corporate office everyday until they give me a solutionthanks for your help Revdex.com of San Diego and the case is not closed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attempted to call the number provided and the only option available was to leave a messageWhich I did on 3/23/and there has been no return phone callThe serial number for the product is [redacted] and the order was placed under my wife's name Nichole BarnesThe item number is [redacted] if that is needed as wellI don't appreciate Toshiba just trying to push this case aside as if you do not have time to address this issueI know Toshiba does a lot of business and makes a lot of money so I do not understand why you cannot help fix this tablet or issue a refund for something that cost less than $when it is a manufacturer issue Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] This unit sold under pretenses Sold at [redacted] made for them, in a cheapened form The hinge failed and screws were placed into thin plastic The hinge was excessively tight This is not a quality Toshiba that they usually make, They need to replace my unit THERE IS NO RESOLUTION!! THEY SOLD A DEFECTIVE PRODUCT [redacted] Ingram 989-941-
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be forwarded to our Technical support Department and she will be receiving a call from one of our Technical support representatives for them to perform troubleshooting over the phone to diagnose and fix the issue of the unitOur customer agreed to thatIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer created his own password to the unit, according to his statement “the unit continuously prompted to provide password for additional security”Our customer entered a password and after he did that he called our technical support because he mentioned that the unit cannot be detected to a different computer and our customer was able to speak to one of our representatives and was advised just to remove the password so it can be detected again, because they didn’t do anything they just created the password then suddenly it was not being detected so that the representative advised just to remove the passwordUnfortunately, it was still the sameOur customer called back and was able to speak to one of our Technical support representatives and they advised our customer that the resolution is to reformat the unit because there is a possibility when the password is being created the unit was on the process of being corrupted and they explained to our customer that the data will be deletedOur customer was advised that they can file a claim for that issueAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that we will send his computer to our Toshiba engineers to have it fixedTAIS will send a free box that our customer can use sending his computer to our repair facilityIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired on 11/13/And as per the Standard Limited Warranty our customer has a year limited periodThe computer Satellite CModel # [redacted] did not find any defects or part defects based on the standards of the unitOur customer has informed that the battery life is consumable it will last depending on the usageThe problem acquire outside the Standard Limited Warranty and in accordance of the warranty seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me once a representative has contacted me and has provided confirmation that a brand new laptop has been shipped I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their television has already expired on 04/30/And as per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company has offered no reasonable solution and continues to refuse to mail refund Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has advised that her computer will be send to our VIP repair facilityCurrently the computer is in-transit going to our repair facility under Ftracking number [redacted] At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would have bee satisfied with the proposed resolution had it actually come to fruitionHowever, based on my experience with Toshiba, I knew that I needed to wait until the process completed before deciding how to respond hereI had no faith in their response before seeing it actually occurNow I have the recovery media that I had to purchase (and was told would be refunded for, but haven't been) and followed the instructions provided but have nothing to show for itMy laptop that should be recovered by now, has had a black screen for hoursI followed the instructions provided to the letter (not that they were very detailed at all) but the process did not occur according to the directions I was givenI was told to follow on-screen prompts for example, but there never were anyI have no faith whatsoever that Toshiba would not close this complaint without actually resolving anythingI would prefer to keep it open until CONFIRMING that the proposed resolution becomes an actual one Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by two of our Corporate representatives and was offered to send the laptop to Tristar for further diagnosis and our customer has agreed to that offerOur customer was informed by two of our repair facilities that they did not find any issue on the battery and Tristar explained to our customer that the touchpad is working on how it was manufactured and therefore they did not find any trouble with thatCorporate representative also provided our customer a manual that can instruct on how to use the functionality of the touchpadAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.a notebook computer shipped to this firm for repair was lost in transitI am asking for an additional $compensation for this company for the balance of my loss that was not reimbursed by ***Toshiba assigned an incident number [redacted] this was done on January 27th of this yearSince then I have called at least once a week to track the progress of this claimtwo months ago I was told that a payment would be made in eight to ten daysyesterday I was told that the payment is in process and would be sent to me in four to eight weekspreviously, I reported this problem to your Revdex.com # [redacted] which Toshiba ignored.a refund of $ Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The 'standard, form response' that continues to be provided is exactly the reason for contacting the Revdex.comNo new knowledge or offer has been espoused by Toshina in their last several repliesMy original complaint is still fully relevant and ythe fact that Toshiba considers the matter closed simply reinforces how far removed they are from striving to achieve customer satisfactor with their products and personnelQuite simply, Toshiba representatives have forgotten why they are there and who they are serving!Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company has done nothing to acknowledge the lack of customer service I received during the time to attempt to rectify the situationToshiba has made no efforts to accommodate the situation While I understand the complaint was made outside the date of the warranty, the problems occurred during the warranty ] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] PS I have dropped the computer off at the location you providedI am currently waiting for an answer to whether it will be fixedIf it is fixed, under Warranty I will be extremely satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards,** [redacted] Attn: [redacted] I sent you a update to day about problems with the Toshiba , tonight at about 7:PMmy time I developed another problem that occurred a couple of weeks ago which is a Green screen on all videos but the volume would work , when I contacted the support , the lady [redacted] *informed me that my premium plan I paid for I have used up , all these problems that have occurred are from the techs at Toshiba working on the problems with this Toshiba , she inferred that it is the way I use my computer I am insulted , she even said the prior tech that worked on the same problem did not fix it correctly this is a night mare , I don't think they want to deal with this anymore and to bad for me , I told her I expect help with this computer till I get home and can resolve these issues and she just quit communicating with me I don't know what to do at this point If they ask for more money to work on this computer they are just ripping me off Or they are through trying to fix these problems , Toshiba needs to be responsible a do the right thing I believe Toshiba America is not serious about what their customer support has done to this computer Just because I am out of the USI am getting lip service from Toshiba , When I do get back to the USI am demanding not a replacement now but a refund for this laptop , If Toshiba was the best as they claim and their support the best as they claim we would not be talking or having this complaint of mine at this time or at all This has been a big problem that was caused by Toshiba Support which is also located in another country like I am in another country but I am suffering with the consequent of Toshiba Support taking charge of this laptop to fix a minor problem which they turned into a major problem I have also been told by Microsoft that Toshiba has removed a preinstalled program in this laptop that only can be put back by Toshiba , I believe they are stalling because this goes off warranty the 15th of this month Thank you [redacted] I do not believe I will ever buy a Toshiba product again or pay extra for their support and will not advise anyone that would ask me about my Toshiba product I will tell them how Toshiba has stood behind their product ATTENTION *** [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has contacted by our corporate and discussed about the evaluation on the unit/systemAccording to our repair facility the damaged showed no sign at all of melting, fire and smoke after the diagnostic was doneOur corporate representative explained that there was a quoted price for the repair due to this damaged because it is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityTAIS found out that the warranty has expired on 10/15/Seeing as the customer has exceeded the warranty period they are now responsible for any/and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below as of today12/06/Toshiba has not returned but one call and I do not trust them to keep their word so I will be calling their corporate office everyday until they give me a solutionthanks for your help Revdex.com of San Diego and the case is not closed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attempted to call the number provided and the only option available was to leave a messageWhich I did on 3/23/and there has been no return phone callThe serial number for the product is [redacted] and the order was placed under my wife's name Nichole BarnesThe item number is [redacted] if that is needed as wellI don't appreciate Toshiba just trying to push this case aside as if you do not have time to address this issueI know Toshiba does a lot of business and makes a lot of money so I do not understand why you cannot help fix this tablet or issue a refund for something that cost less than $when it is a manufacturer issue Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] This unit sold under pretenses Sold at [redacted] made for them, in a cheapened form The hinge failed and screws were placed into thin plastic The hinge was excessively tight This is not a quality Toshiba that they usually make, They need to replace my unit THERE IS NO RESOLUTION!! THEY SOLD A DEFECTIVE PRODUCT [redacted] Ingram 989-941-