My Body Rocker

Horrible customer service will tell you over & over again due to a storm in Columbia your product is delayed, I waited over two months Finally filled for a refund through [redacted], then they wanted to finally send the waist cencher that was the wrong size!! Horrible I have never had issues like this with online ordering & no returns! Never again will I make the mistake of trusting an [redacted] company without doing Major Research!!! Hope this can help someone who's thinking of ordering go with another company, better yet if your close to LA they sell the same exact ones in the Anaheim indoor swap meet for $60 wish I had of just gotten mine there, but it was too late when I saw it I had already ordered with this terrible company lesson learned $140 later ( I ordered 2)

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Afternoon,     Your item was processed and delivered to: [redacted] ** [redacted]As of March [redacted]. Tracking # [redacted] via [redacted].Our processing time is 7-30 business days. We are sorry...

your order took longer than you expected. I hope you enjoy your product.

Afternoon,     We are sorry to hear the size the client originally ordered did not fit. As far as the color we advised the customer that the color/print may vary due to high demand. It its stated in the disclaimer on the home page and also in the product description. Please see...

attachment. The advised the client to follow our exchange procedures on our website to process her exchange. The customer is a US customer and the S&H fee for exchanges is $12.99 with insurance. If she paid more than that then that means she upgraded to a size that cost more or a different product. We value our customers and strive to provide the best service. The client has received her exchange as of March [redacted]. Her tracking number is [redacted] via [redacted].

Review: I placed an order in April not only did I recieve my order a week ago which was a month later from order date I had emailed them and got no response when I received my item it was the wrong size and color and not only that the size was scratched off with a marker so obviously someone from the company had did this so I wrote several emails about this and called and no one has called me back and I would have to send this item back before 7 days to get it exchanged but I would have to pay $12.95 which I shouldn't have to for their mistake and no one is responding to me which is rude and unprofessional I would really like to send this back and get a refund cause I don't want to deal with them ever again this is frustrating and I'm going to loose my money for their nonsense with us unfair to meDesired Settlement: I want to send this back and get a refund

Horrible customer service will tell you over & over again due to a storm in Columbia your product is delayed, I waited over two months Finally filled for a refund through [redacted], then they wanted to finally send the waist cencher that was the wrong size!! Horrible I have never had issues like this with online ordering & no returns! Never again will I make the mistake of trusting an [redacted] company without doing Major Research!!! Hope this can help someone who's thinking of ordering go with another company, better yet if your close to LA they sell the same exact ones in the Anaheim indoor swap meet for $60 wish I had of just gotten mine there, but it was too late when I saw it I had already ordered with this terrible company lesson learned $140 later ( I ordered 2)

Review: They sent me a waist trainer that I did not order, also the wrong size and left a note that said "the waist trainer you ordered was not available, so we sent this" I had to argue with a worker name [redacted] about the size. I finally got the ok to exchange and I had to pay 20$ more dollars to ship back. They never answered my emails or phone calls when I wanted to know the status. I wrote them on Instagram and they deleted my comments! I want a full refundDesired Settlement: Full Refund

Business

Response:

Afternoon, We are sorry to hear the size the client originally ordered did not fit. As far as the color we advised the customer that the color/print may vary due to high demand. It its stated in the disclaimer on the home page and also in the product description. Please see attachment. The advised the client to follow our exchange procedures on our website to process her exchange. The customer is a US customer and the S&H fee for exchanges is $12.99 with insurance. If she paid more than that then that means she upgraded to a size that cost more or a different product. We value our customers and strive to provide the best service. The client has received her exchange as of March [redacted]. Her tracking number is [redacted] via [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered products from this company on 9/*/15 and have not received any to date. I've attempted to dispute via [redacted] which have proven unproductive. I also sent a direct inquiry to the company to no available. The only response I get is when I post on the company's [redacted] wall. They insist I communicate through social media to resolve issue by submitting my personal info there. I didn't order through social media so I don't understand why the only response I get is via social media. At this point, I would like a refund.Desired Settlement: I would like a refund. My order is over a month old with no correspondence, explanation or product from this particular company.

Review: I purchased an item from this company since March **,2015 and I still haven't received my item. I've been sending emails regarding my order and no one haven't responding to any of them. Can you please help me resolve this issue.. Thank youDesired Settlement: I'm just tired and frustrated with the situatio, I just want my money back

Business

Response:

We are very sorry for the delay. We advised our customers about the delay due to high demand. The customer has received her item. tracking number [redacted] via [redacted]. Thank you again for your business and we look forward for your results.Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 3 products from this company and what I received was an imitation of 2 of them and never received the third. I was charged for all three items and would like to receive them. I have attempted to call them and email them with No response. I was hung up on the first attempt calling after I informed her of my issue. I tried calling back and the same person who answered is now on the voice mail machine how confidential is that. I believe this business should be shut down as I would hate for someone else to go through this. I have lost out on money and and time waiting for this package for it not to be what I ordered. Please help me in fixing this dilemma and getting these crooks off the streets.Desired Settlement: All I want is what I ordered and for them to own up to what they are doing. This is fraud and they don't care that they took my money. They need to be shut down. They still have their website and [redacted] up still waiting on their next victims.

Review: I purchased a waist trainer from My Body Rocker on 3/**/15. I was advised after a month of waiting for the product that I would recieve an email by the end of the week 4/**/15. I waited until Friday 4/**/15 to call back to inquire, and was advised she was waiting for shipment over the weekend and would not be able to contact me until 4/**/15 because of flooding issues with the shipment. I did not recieve a phone call from "Charm" on Monday. I called on Tuesday to check the status. I was then told that a shipment would be coming in today, and she would call me back in 30 minutes. I never recieved the phone call within 4 hours. I then called to inquire, and was advised to check my voicemail. I then asked "Charm" what number did she have. She laughed and read back to me ###-###-####. I explained that is why I do not have a message because my number is ###-###-####. She then explained I would recieve an email again by the end of the week. I explained that wasn't giving me a status. That is just pretty much the same thing she has been telling me since 4/**/15. She then was very loud and obnoxious advising since I don't like her answer refer to the email staus check that would tell me the same thing. This company does not give refunds, but takes the money immediately. Leaving you to just wait almost two months for something you need this month. Please check into thisDesired Settlement: If I am not able to get a refund, I would at least like to get a status update on my shipment.

Business

Response:

We strive to provide excellent service to all our customers. We are sorry that the processing time took longer than you anticipated but at the time of order it stated that it can take that long due to high demand. We would like to apologize for our customer service rep if she didn't service you the way should should have been :) Your order has already been shipped Tracking # [redacted] via [redacted]. Delivered on [redacted]. Have a blessed day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I reject the response because I was sent a waist trainer that was the wrong size and print. I feel that once you receive a complaint the company would make sure what they send is at least correct. I asked if the records showed the size I ordered through email to [redacted] advised yes it does but it was a human mistake because they had 200-300 orders. I would think the company would be prepared for that. I now have to pay to send back the size small and wait however long for what I ordered originally. I wasn't even offered anything for my inconvenience, but a sorry.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by My Body Rocker regarding complaint ID [redacted].Sincerely,[redacted]

Review: On February **, 2015 I purchased a $62.98 waist trainer from my Body Rocker via [redacted]. It stated on the website that after purchase a tracking would be sent via email with in 7-14 days. After day 14 I proceed to contact the customer service departmentvia phone and email, no luck over the phone but I did receive an automatic email response stating that itv would take 24-48 hours for the customer service department to get to my complaint and that products are shipped 7-15 days after purchase and a tracking number would be provided once shipped.

On March **, 2015 I attempted to again contact the company about not even receiving tracking number...nothing but the same automatic email response. I also finally reached a customer service agent on the phone she took my receipt number name and phone number and said she would check into my order and call me back in 30 mins... Needless to say I never heard back.

On March **, 2015 I again reach out to their customer service department via email and phone, this time the automatic email response stated allow 14-30 days for delivery of tracking number and the agent over the phone hung up on me and every time I called back I got the voicemail.Desired Settlement: I no longer have the patience to keep being toyed with. I would simply like my money back so I can purchase from a more dependable honest company.

Business

Response:

We are sorry to hear that you didn't receive your order in the time you expected. During high demand season we ask our customers to be mindful of shipping delays. We value your business and are working to serve you better. Your order has been sent and delivered. Tracking number [redacted] via [redacted]. We look forward to hearing about your results. Thank and have a blessed day.

Review: I ordered a waist trainer and a booty lifter from this company (my body rocker) myself like the company ask you to do before you order. she asks you to measure your waist around the belly button. I measure 23 in. and then she ask my weight 115 lbs. My measurements and wt. according to her size chart I should order a small size 32 in the USA. She send me a different color and size even a different style of waist trainer. The booty lifter fit perfect again I followed her measurement rules. I called the number of the business she wont return my calls or accept them. she states on the website that if you order a size 34 or 36 its on back order and the color might vary. not a size 32 which I ordered. It took 5 plus weeks to receive it now I have to pay shipping to return it within 7 days. and it a one time return.Desired Settlement: I want the waist trainer I ordered the color and size I ordered with out the tag being altered with a permanent marker. please help me get a solution. all I want is the correct product and size I ordered in a timely manner.

Business

Response:

We strive for excellent customer service and have given the client that. We have informed the customer that the size chart may vary. Not everyone that weighs the same is shaped the same and thats why we are one of the very few companies that offer exchanges on a product that is considered an undergarment. As per our policy the color/print may vary. It is also stated on the product description prior to the customers purchase. We have advised the customer to please exchange the product for one size bigger and follow our exchange procedures. It now has passed our 7 day policy but we will gladly still exchange the product as long as its un used and in the same condition it was sent. Our exchange procedures can be found on our website www.MyBodyRocker.comThank You,[redacted]

Consumer

Response:

At this time, I have been contacted directly by My Body Rocker regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Mybodyrocker contacted me and told me to return the item and they would replace it. It's been a little over a month since they received the item and they signed for it. I also made a complaint to [redacted] to get my money back at this point I don't even want the waist trainer this is a ridiculous situation. My body rocker took the payment in a matter of seconds but can't send me the waist trainer I ordered. What type of business is this I feel they scammed me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: An order was placed on February [redacted] for a body trainer and I have not received the item which was paid for in full. I've attempted to contact the vendor by phone on 5 separate occasions without any follow-up from them with an update on the status of this purchase. Attempt s were made to reach them on [redacted] which is blocked. As stated on my phone messages, this item was purchased as a gift and I would like to know when it will be delivered if they don't have it then a refund should be actioned. Please assist me with this claim, as this exemplifies a lack of consideration and professionalism on the part of my body rocker. Regards [redacted]Desired Settlement: The purchased item to be sent as promised when payment was accepted an apology for the delay and lack of communication .

Business

Response:

Afternoon, Your item was processed and delivered to: [redacted]As of March [redacted]. Tracking # [redacted] via [redacted].Our processing time is 7-30 business days. We are sorry your order took longer than you expected. I hope you enjoy your product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased item from this company, returned for different size, never received replacement item, nor did I receive a refund. Was charged $93.96 total for everything. Called company, number disconnectedDesired Settlement: Want a complete refund

Review: I was guaranteed that I will receive a free waist trainer along with my purchased item (waist trainer) if I put in the promo code. I did proceed with a promo code I even took a picture showing that I put in the promo code and they still did not give me the buy one get one free item even with showing them proof that I did put in the promo code, they will refuse to give me what they promised me. I also have no way of getting a hold of any person working for my body rocker and they take a long time writing back. They take up to 2 days to write back which is ridiculous.Never have I encountered a problem with a business where I do not get what I paid for along with what was guaranteed I would get. The only reason I bought the waist trainer is so I can get the buy one get one free waist trainer otherwise I wouldn't have bought it. They lie and trick people and this is how they make their money. I will never recommend my body rocker to anyone and I will tell everyone I know about my horrible experience with these people.Desired Settlement: I want delivered what was promised to me. If not, I want a full refund to my order.

Consumer

Response:

At this time, I have not been contacted by My Body Rocker regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a waist trainer on February **, 2015. I paid $12.99 for Rush Delivery. The waist trainer was supposed to be shipped and delivered no later than February **, 2015. I called repeatedly for a few days with no answer. I sent a few e-mails with no response. Finally, I received my waist trainer almost two weeks later after demanding for my money back. When I opened my package, the waist trainer wasn't the pattern I ordered, but it also didn't fit. I e-mailed them about exchanging my size, again no response. On March **, 2015, they finally responded and told me to follow their exchange procedure on their website. I followed all the instructions, and included ANOTHER money order for $12.99, so they could ship me a new size. I have called multiple times and e-mailed a few more times asking when I will receive my new waist trainer. I've gotten through over the phone twice since March **, 2015, and they keep telling me to call back. Nobody can answer when I will receive my new waist trainer. I called today, April **, 2015, and the "number has been changed or disconnected". It has been two months and I've given them over $75 without having the product I spent money on. This is ridiculous.Desired Settlement: I would like to have all of my money down to the penny refunded back to me. I have wasted so much time and money on a such a dysfunctional business.

Business

Response:

Good afternoon, We are so sorry this client is not happy with the product or service they were provided. We are not responsible if the client ordered the incorrect size and thats why we offer a one time size exchange which not many waist training companies offer because this is considered an undergarment. As per our policy and stated on the product description the color/print may vary due to high demand. Our shipping processing normally takes 7-14 business days and may vary when its high demand season. It is then shipped Priority ONCE it has been processed from Colombia. We have provided the service we say we will and the product we said we will. As per our policy we do not offer refunds. We actually offered an exchange after the 7 day policy to make her happy. We hope this client can see that and have a change of heart. We look forward to hearing about your results now that you will have the correct size. :)Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not received my exchange. I sent it back almost a month ago, and I have not heard back from this company. This is not the first time this company has been informed about my situation. [redacted] told me to send it back with a money order included. I followed all the directions, but I still haven't received my new product. This is the reason why my complaint has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I went to the My Body Rocker website where you choose which product you want in whatever color you want and in the size you need. I chose two items in two sizes and two different colors. The website states that some sizes may not be available immediately and may take longer to ship if they are not available. Upon delivery of my items I received both products in the correct size but in the wrong colors. One item was the correct print but wrong color and the other item had no print (which I ordered in print) and no color it was just a black rubber waste band. The item almost looked like it wasn't completely finished. Never mind that it took a month and half to arrive. I reached out to the company numerous times about receiving the wrong prints and they did not respond to my emails. I commented on their social media photos stating that they do not provide correct prints and then ignore the customers attempt to reach out to them in which they commented addressing me stating they would help me in getting proper sizes and prints. I reached out three times more to them via e-mail in which they only responded to my e-mail stating that their website states in sum and substance that the customer receives what's available doesn't matter if you select a print or color or not. My follow up question with them was then why give the customer the option when your paying $60.00 for something and they send you whatever they want. I have sent them pictures in e-mails and screen shots and have not received a response. I'm not even sure if I can return my product because they do not respond to e-mails or phone calls.Desired Settlement: I would like to have both items in the sizes, prints, and colors that I originally ordered. If they cannot promise these items then why ask the consumer to pick and chose and spend so much money on the item when they send you something that looks nothing like the picture and doesn't even look like it's worth what you paid. I spent $120.00 on these products and feel as if this company has just gotten over on me.

Review: I ordered two body rockers smooth, It was only ONE! body rocker smooth in the package that I receive only one of my products I've ordered from this company. I've spent $112.97. I called and the company is not receiving any calls. I've contacted customers service via email and their reply was only about tracking and how I receive my package today. Customer service is missing the whole pointDesired Settlement: My desire is to receive my other body rockers smooth product that I paid for.

Business

Response:

We apologize for any delay that may have occurred. Your order was sent in two separate packages. Rest assure we are an honest company and love to make our customers happy. The client has received all of her items. Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have ordered a wrap and the company continues to change the shipping dates. No one is able to either refund my purchase price or send the product out.Desired Settlement: Send the product ordered or return my refund.

Business

Response:

We are sorry for the delay. Due to high. For the inconvenience we have sent you an upgrade at no additional charge :) You will have your product within 2-3 business days. Have a blessed day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,