My Pillow, Inc.

I am rejecting this response because: The company wants me to pay for the return. I received a "not as described item", and was misled by this company about the quality of their productThey should pay for the returnI e-mailed the company on Monday 25th and they refused to comply

When a customer returns, the original shipping is non-refundable We do offer a prepaid return label for $to be deducted out the customer's refund if one chooses

When the customer purchased the buy one get one free offer, if you want to return both pillows for a refund, both pillows need to be returned. We issued the refund on 1/24/for $84.38, the original shipping is non-refundable

I am unable to locate an order for you Do you have an order number?

I am rejecting this response because:email address is ***@comcast.netI did not receive an email confirming removalWhen I clicked unsubscribe, the browser returned "Thank you." When I've attempted to unsubscribe to subsequent messages, the browser message said I was already unsubscribed. Attached are messages I've received in the last hoursNote that I am attempting to attach the message but am also attaching a word doc with screen prints of the three messages in the event the .msg files do not upload.This is ridiculous, even if I did like your product (which I hated)

The buy one get one free offer is for one Standard/Queen Premium pillow is $99.97, plus shipping and tax where applicable. With your promo code, you receive two Standard/Queen Premium pillows for $99.97, plus shipping and tax where applicable

Initial Business Response /* (1000, 5, 2015/09/16) */
To date, the customer has never contacted us about his warranty issueIf the customer can contact us at *** so that we may assist him with his warranty

The pack offer was $199.96, plus shipping and tax where applicable With the promo code, she received 50% off making the total $with shipping The customer can only use gift card per order and received $off the order making the grand total $

Initial Business Response /* (1000, 5, 2016/01/07) */
When the customer receives their package, there are instructions inside the package that state to contact MyPillow to get a Return Authorization before sending merchandise backTo date, we have not received any return to sender package from the
customer
Initial Consumer Rebuttal /* (3000, 7, 2016/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated to customer service for My Pillows and in my complaint to the Revdex.com I NEVER RECEIVED INSTRUCTIONS WITH MY PILLOWS ON HOW TO RETURN THEMIf I would have gotten this information I would have returned them the way they state BUT I NEVER GOT IT
Final Consumer Response /* (3000, 11, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How do I know you didn't receive them??? You keep telling me I didn't return them the correct way in which I have said over and over I did not get the return instructions along with my pillowsHow convenient that now you are saying you did not get them backThis is not fair and I will continue to fight this because I did send them back and now I should be out the pillows and $just not right
Final Business Response /* (4000, 13, 2016/01/13) */
When MyPillow receives a package without a RMA, we contact the customerWe have no record of receiving your package

We would be happy to assist you with a return or exchange Please email us at [email protected] or [provide a number with a good time to contact you

The customer contacted us by email on 12/26/and was issued the rma number of ***-R

The customer placed her order 12/14/with 2-business day fedex delivery. The customer contacted MyPillow on 12/16/to cancel the order, however the order had already shipped. The customer can contact Mypillow once the order is received and obtain a return authorization

Can the customer please contact ###-###-#### and I will offer a prepaid return label for the confusion

The package is still at your local post office. It has not made its way back to us yet. Once we receive the package, we will refund your account

Initial Business Response /* (1000, 5, 2015/12/29) */
The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shippingWith your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping

Our buy one get one free is standard/queen pillows for $79.98, plus shipping and tax. If you are only wanting to purchase pillow, it is $79.98, plus shipping and tax

Initial Business Response /* (1000, 5, 2015/04/22) */
The customer set up a warranty exchange on July 7, The customer contacted MyPillow on October 30, to inquire about the warranty exchangeA Supervisor contacted the customer on October 30, and left the customer a message to call
us back with some additional informationThe customer never contacted MyPillow backUnfortunately the customer is outside of the day money back guaranteeThe warranty exchange has been released and the customer should receive the new pillow in 10-days
Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The buy one get one free offer is for Standard/Queen Premium pillow is $99.97, plus shipping. With your promo code, you receive Standard/Queen Premium pillows for $99.97, plus shipping If a customer would like to purcahse Standard/Queen Premium pillow, they can receive 50% off the
original price

Please provide your order number and I can set up a RMA for you

Initial Business Response /* (1000, 5, 2015/07/09) */
The customer is responsible for return shippingThe customer requested cutting up the product to return it, unfortunately we would not accept the return in that conditionWe advised the customer that she can take the product to UPS or FedEx to
have them help her package the topper up and ship the return topper back to us
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am years oldI have a small carI cannot fit a queen size mattress topper in my car unfoldedAs the topper will be tossed out when they receive it, it would be good customer relations to allow me to pack it up any way I canThe key here is that they throw away the returns anyway so why does it have to be in perfect shape?
Final Business Response /* (4000, 9, 2015/07/09) */
Unfortunately we cannot have a return topper come back cut up into piecesWe advised the customer that she can take the product to UPS or FedEx to have them help her package the topper up and ship the return topper back to us