*** I know you and I worked out this concern already, but I wanted to reach out here as wellWe verified the correct number is *** and the Chrome Shower Heads are on back orderAs stated on the ProPur Product page, Please allow 2-weeks for deliveryPlease let me know if
there is anything else I can help you with. Thank YouInfowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I would like to close the complaintI received the shower head today thank you *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you and the Revdex.com with your help in resolving this caseIt's beyond kind that you are concerned with the outcome.After a second mixed up delivery, I requested a refund and was given one promptly. Sent from my iPhone
Regards,
*** ***
***, I apologize for the delay in responseI do show email threads between you and of my RepresentativesI am not sure if you were seeing these emails or notFor this I apologizeIn the emails between yourself and my staff, they explained to you some of the items that go inside the
Mega Protein Kit were on back orderBelow is a statement from our Terms and Conditions on the website that you agreed to when you placed the order:Shipping:Shipping charges are non-refundableInfowars Store reserves the right to deduct the actual cost of shipping from any returns/refunds of an item with a free shipping promotionCustomer is responsible for all freight charges for refused shipments and this will be added to the invoice totalFreight/insurance costs are prepaidAll items are shipped via USPS or UPSItems will normally be shipped within one week of receipt of order, though generally much soonerOut of stock items will be shipped according to availability of productDimensions/oversize weights are applied to freight charges when applicable.Backorders:If your order contains a pre-ordered item, or a back-ordered item, the entire order will ship once all items are in stockIf you would like to have a partial order shipped immediately, please contact our offices at (*** Ext** or **An additional shipping charge will apply for this instance.I do show your food order was delivered on October 09, 2015:http://***Are you wanting to keep the product or are you still wanting a refund? Please let us knowIf you are wanting to return the products, we will send you a return shipment label for you to ship it backOnce again I am truly sorry about the delay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I DON'T RECALL ANY OF THISBUT THANKS ANYWAY
Regards,
* ***
*** We do apologize for the lack of customer serviceWe have expanded our team to the largest we ever had! Response times are much shorter than the pastWe were not aware of your complaint on here or I would have responded right awayWe are working to better out customer service teamOnce again, we apologize for the lack of customer service in the pastPlease reach out to us at
*** For any future questions or concern. Thank YouInfowars Customer Service
Complaint:
I am rejecting this
response because: I did not receive a replacementI have since switched to purchasing through the *** *** *** and have not had any problems with my ordersThey sell the same products, usually under different names, but I always receive my orders
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help with this matter. The company shipped my order hours after they received a notice from your
office, and I received my items a few days ago. This complaint can be closed Regards,
*** ***
Jeanne, You and I have worked this outYour son was on auto shipI canceled the auto ship and reached out to your son with return policy information.Thank YouInfowars Customer Service
*** I am so sorryOne of my reps just refunded your account and we are going to have My *** *** still ship the water unit to you, on them, for the troublePlease allow 24-hours for the refund to post to your accountOnce again, I apologize for all the trouble you have endured with this orderPlease let us know if there is anything else we can help you with. Thank YouInfowars Customer Service
Complaint: ***
I am rejecting this
response because:I find it OFFENSIVE that you continue to Ignore the issues I have raised. To this day, I have NEVER received any answer but "NO, you can't have it", or "follow these instructions to get a signed plate". FACT: ROGER STONE and ALEX JONES promised ON-AIR for WEEKS that anyone purchasing the book would receive a SIGNED COPY BY BOTH! I find it OFFENSIVE that you sent everyone BLANKS then AFTER THE FACT let them know they could all SEND A SELF ADDRESSED ENVELOPE FOR THE PLATE???? So, let's get this straight. YOU promised signed books. YOU send out BLANKS with ZERO EXPLANATION until AFTER DELIVERY? THEN, only then do you provide INSTRUCTION ON HOW WE CAN ALL SEND YOU SELF ADDRESSED STAMPED ENVELOPES??? How ridiculous is this? At the very LEAST you could have had the decency to send EVERYONE who got a blank the ACTUAL signed plate, without the song and dance of paying our own postage. Your dismissive attitude to your loyal customers is appallingFURTHER: I REJECT YOUR RESPONSE because WORDS MATTER. AJ and Roger PROMISED SIGNED BOOKS. You PROMOTED SIGNED BOOKS and sold a BUNCH OF THEM based on the LIE! I believe that NO ONE WHO EVER ORDERED A BOOK EVER GOT A SIGNED COPYThis is a SLAP IN THE FACE to your loyal listeners. Worse, you STOPPED letting people review the book online BECAUSE OF THE LOW RATINGS YOU WERE GETTING FOR SENDING OUT BLANKS!You offered a signed book, I PAID FOR ONE, and I am STILL WAITING! KEEP YOUR WORD! DO THE RIGHT THING!
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Finally hearing from the company months after the fact is not an acceptable way to do business.Yes Infowars did reship the package, but it was impossible to talk to a human about the problem or even get them to respond via email.Wonder why the apology after so long ? Maybe it indicates something about their customer service or lack of it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Store credit will be fine with meAs a reminder all product was returned thru the post office except for the first orderYou may need to reviewyour procedures on returns to make sure your employees are giving proper credit for returned itemsThank YouPlease tell me how to get or use the store credit
Regards,
*** ***
Hello * *** I apologize for the delay in responseI am having trouble locating an order for you from October I do dhow we refunded your account in the amount of $on August 25, Please contact me at *** if your issue
is still unresolvedAgain, I apologize for the delay in response Thank You Infowars Customer Service
*** I apologize for the delayDid Sarah ever get the order to you? Please let me know if you are still waiting on this orderContact me at *** Thank You Infowars Customer Service
*** I am so sorry for the trouble you have had this weekOur customer Service Department is running a little behind due to the *** *** ran last FridayI do see that one of my reps took care of you yesterdayFor all the trouble, I applied $store credit to your account
Please let me know if there is anything else we can help you with. Thank YouInfowars Customer Service
*** We are truly sorry for all the troubleWe will be more than happy to send you a signature plateNone of the books were actually signedWhen *** *** stated that on air, he did not realize that we had already sold thousands of copies of the book*** sent an email to everyone that purchased the book apologizingI wish there was more I could personally doI will have your signature plate mailed out todayOnce again, we truly are sorry for all the trouble. Thank YouInfowars Customer Service
Please accept my sincere apology for the lack of response in a timely mannerThis will be addressed immediatelyAfter reading your complaint, I see that you are having trouble with the Brain ForceI apologize this product did not work for youI issued a full refund in the amount of $back
to your accountYou should see the refund post to your account within 24-hoursOnce again I apologize for the delay and inconvenience Thank You*** ***
*** I know you and I worked out this concern already, but I wanted to reach out here as wellWe verified the correct number is *** and the Chrome Shower Heads are on back orderAs stated on the ProPur Product page, Please allow 2-weeks for deliveryPlease let me know if
there is anything else I can help you with. Thank YouInfowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I would like to close the complaintI received the shower head today thank you *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you and the Revdex.com with your help in resolving this caseIt's beyond kind that you are concerned with the outcome.After a second mixed up delivery, I requested a refund and was given one promptly. Sent from my iPhone
Regards,
*** ***
***, I apologize for the delay in responseI do show email threads between you and of my RepresentativesI am not sure if you were seeing these emails or notFor this I apologizeIn the emails between yourself and my staff, they explained to you some of the items that go inside the
Mega Protein Kit were on back orderBelow is a statement from our Terms and Conditions on the website that you agreed to when you placed the order:Shipping:Shipping charges are non-refundableInfowars Store reserves the right to deduct the actual cost of shipping from any returns/refunds of an item with a free shipping promotionCustomer is responsible for all freight charges for refused shipments and this will be added to the invoice totalFreight/insurance costs are prepaidAll items are shipped via USPS or UPSItems will normally be shipped within one week of receipt of order, though generally much soonerOut of stock items will be shipped according to availability of productDimensions/oversize weights are applied to freight charges when applicable.Backorders:If your order contains a pre-ordered item, or a back-ordered item, the entire order will ship once all items are in stockIf you would like to have a partial order shipped immediately, please contact our offices at (*** Ext** or **An additional shipping charge will apply for this instance.I do show your food order was delivered on October 09, 2015:http://***Are you wanting to keep the product or are you still wanting a refund? Please let us knowIf you are wanting to return the products, we will send you a return shipment label for you to ship it backOnce again I am truly sorry about the delay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I DON'T RECALL ANY OF THISBUT THANKS ANYWAY
Regards,
* ***
*** We do apologize for the lack of customer serviceWe have expanded our team to the largest we ever had! Response times are much shorter than the pastWe were not aware of your complaint on here or I would have responded right awayWe are working to better out customer service teamOnce again, we apologize for the lack of customer service in the pastPlease reach out to us at
*** For any future questions or concern. Thank YouInfowars Customer Service
Complaint:
I am rejecting this
response because: I did not receive a replacementI have since switched to purchasing through the *** *** *** and have not had any problems with my ordersThey sell the same products, usually under different names, but I always receive my orders
Regards,
*** ***
Complaint* ***
I am rejecting this response because: I did not receive what I ordered from the business.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help with this matter. The company shipped my order hours after they received a notice from your
office, and I received my items a few days ago. This complaint can be closed Regards,
*** ***
Jeanne, You and I have worked this outYour son was on auto shipI canceled the auto ship and reached out to your son with return policy information.Thank YouInfowars Customer Service
*** I am so sorryOne of my reps just refunded your account and we are going to have My *** *** still ship the water unit to you, on them, for the troublePlease allow 24-hours for the refund to post to your accountOnce again, I apologize for all the trouble you have endured with this orderPlease let us know if there is anything else we can help you with. Thank YouInfowars Customer Service
Complaint: ***
I am rejecting this
response because:I find it OFFENSIVE that you continue to Ignore the issues I have raised. To this day, I have NEVER received any answer but "NO, you can't have it", or "follow these instructions to get a signed plate". FACT: ROGER STONE and ALEX JONES promised ON-AIR for WEEKS that anyone purchasing the book would receive a SIGNED COPY BY BOTH! I find it OFFENSIVE that you sent everyone BLANKS then AFTER THE FACT let them know they could all SEND A SELF ADDRESSED ENVELOPE FOR THE PLATE???? So, let's get this straight. YOU promised signed books. YOU send out BLANKS with ZERO EXPLANATION until AFTER DELIVERY? THEN, only then do you provide INSTRUCTION ON HOW WE CAN ALL SEND YOU SELF ADDRESSED STAMPED ENVELOPES??? How ridiculous is this? At the very LEAST you could have had the decency to send EVERYONE who got a blank the ACTUAL signed plate, without the song and dance of paying our own postage. Your dismissive attitude to your loyal customers is appallingFURTHER: I REJECT YOUR RESPONSE because WORDS MATTER. AJ and Roger PROMISED SIGNED BOOKS. You PROMOTED SIGNED BOOKS and sold a BUNCH OF THEM based on the LIE! I believe that NO ONE WHO EVER ORDERED A BOOK EVER GOT A SIGNED COPYThis is a SLAP IN THE FACE to your loyal listeners. Worse, you STOPPED letting people review the book online BECAUSE OF THE LOW RATINGS YOU WERE GETTING FOR SENDING OUT BLANKS!You offered a signed book, I PAID FOR ONE, and I am STILL WAITING! KEEP YOUR WORD! DO THE RIGHT THING!
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Finally hearing from the company months after the fact is not an acceptable way to do business.Yes Infowars did reship the package, but it was impossible to talk to a human about the problem or even get them to respond via email.Wonder why the apology after so long ? Maybe it indicates something about their customer service or lack of it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Store credit will be fine with meAs a reminder all product was returned thru the post office except for the first orderYou may need to reviewyour procedures on returns to make sure your employees are giving proper credit for returned itemsThank YouPlease tell me how to get or use the store credit
Regards,
*** ***
Hello * *** I apologize for the delay in responseI am having trouble locating an order for you from October I do dhow we refunded your account in the amount of $on August 25, Please contact me at *** if your issue
is still unresolvedAgain, I apologize for the delay in response Thank You Infowars Customer Service
Revdex.com:
Late apologies are better than none
Regards,
*** ***
*** I apologize for the delayDid Sarah ever get the order to you? Please let me know if you are still waiting on this orderContact me at *** Thank You Infowars Customer Service
*** I am so sorry for the trouble you have had this weekOur customer Service Department is running a little behind due to the *** *** ran last FridayI do see that one of my reps took care of you yesterdayFor all the trouble, I applied $store credit to your account
Please let me know if there is anything else we can help you with. Thank YouInfowars Customer Service
*** We are truly sorry for all the troubleWe will be more than happy to send you a signature plateNone of the books were actually signedWhen *** *** stated that on air, he did not realize that we had already sold thousands of copies of the book*** sent an email to everyone that purchased the book apologizingI wish there was more I could personally doI will have your signature plate mailed out todayOnce again, we truly are sorry for all the trouble. Thank YouInfowars Customer Service
Please accept my sincere apology for the lack of response in a timely mannerThis will be addressed immediatelyAfter reading your complaint, I see that you are having trouble with the Brain ForceI apologize this product did not work for youI issued a full refund in the amount of $back
to your accountYou should see the refund post to your account within 24-hoursOnce again I apologize for the delay and inconvenience Thank You*** ***