Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. It was not a refund as I asked for the but business has fullfilled its original obligation. I am glad that you can provide this service in the event a business is unwilling to answer customers directly.
Regards,
[redacted]
[redacted] I apologize for the delay in response. I do see we refunded you in full on August 23, 2016. Please contact us at [redacted]
If you have any further questions. Thank You Infowars Customer Service
[redacted] I apologize for the severe delay in response. Did you ever receive a replacement for this system? Please contact us at
[redacted] Let me know if you received a replacement. If not, I will contact ProPur to see what can be done. Once again, I apologize for...
the delay as well as the product trouble. Thank You Infowars Customer Service
Complaint: [redacted]
I am rejecting this response because:first; thank you for your initial effort to fix this problem-there should be a pinnical award for the Revdex.com! This concerns Revdex.com complaint number [redacted]. After your intervention, they finally delivered a package with the correct name and address; however, they sent the wrong item: instead of sending an alexa pure water filter system, they sent only a replacement filter with an invoice for $97.00. I purchased the filter for 147.75 on 11/27/2017. I instructed my daughter to send it back; I want my money back. Please help me end this. Thanks again, Mary Carlsoncredit my visa in the amount of $147.75 immediately and send me proff of refund ASAP.
Regards,
[redacted]
[redacted] I apologize for the delay in response to this complaint. It looks like we have already taken care of you. We reshipped a package to you on April 13, 2016. Please contact us at [redacted] if you have any further questions. Thank You Infowars...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, if the filter is delivered to: [redacted]
Regards,
[redacted]
Hello, I am so sorry for the delay in response. We are currently a couple of days behind in our emails due to the 36 hour marathon we had last week. I am getting one of my reps on this matter right away. Please let me know if you do not hear back from someone today. Thank YouInfowars...
[redacted] We do apologize for the inconvenience this has been. Please email us at [redacted] We will give you the details needed to receive a signature plate for the book you purchased. Thank YouInfowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am so sorry for all the trouble you have been having. I am having one of my reps reach out to you right away. For the trouble, I applied a $25 store credit to your account for a future order. We apologize for all the trouble you have had. Thank youInfowars Customer Service
[redacted] I apologize for the delay. I do show we sent a replacement. Have you still not received it? Please contact me at [redacted] If you are still waiting on the replacement. Thank You Infowars Customer Service
Complaint: [redacted]
I am rejecting this response because: I spent three weeks trying to get an answer as to why I hadn't received my order. Fifteen minutes after filing this complaint I got email saying my order had been shipped. I have received it. The original order confirmation email did mention that backordered items would be shipped later. However, I wasn't informed that the items were delayed until weeks later, after my order should have been received. No reputable company takes your money before they ship, but infowars did. I have seen other complaints about this same issue. I will never do business with them again.
Regards,
[redacted]
First let me start off by apologizing for the delay in response. The food kits ship straight from the manufacturer and they were out of several of the food items that go in those kits. In our Terms and Conditions it states:Backorders:If your order contains a pre-ordered item, or a back-ordered item,...
the entire order will ship once all items are in stock. If you would like to have a partial order shipped immediately, please contact our offices at [redacted] An additional shipping charge will apply for this instance.Shipping:Shipping charges are non-refundable. Infowars Store reserves the right to deduct the actual cost of shipping from any returns/refunds of an item with a free shipping promotion. Customer is responsible for all freight charges for refused shipments and this will be added to the invoice total. Freight/insurance costs are prepaid. All items are shipped via USPS or UPS. Items will normally be shipped within one week of receipt of order, though generally much sooner. Out of stock items will be shipped according to availability of product. Dimensions/oversize weights are applied to freight charges when applicable.I searched through our email system and I was unable to locate the emails from you. I apologize you felt ignored. This was not our intention at all. We got extremely back logged due to the Infowars MoneyBomb. We have all been working really hard to get caught up. We have recently hired more people to prevent this from happening in the future.I show your food shipped out several days ago. There are 2 ways we can handle this. You can keep the package and I will apply a discount to the order as an "I'm Sorry" from the company, or you can refuse the package once it arrives and we will refund your account. Please contact me at my personal work email and let me know which option you chose:[redacted]I will keep an eye out for your email. Once again, I am truly sorry for the delay/lack of response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] I apologize for all the trouble you have had with this. I do see emails from you where one of my reps had responded and asked a few questions. I am not sure if you saw these responses or not. Regardless, I will get this taken care of. I see you have 3 orders for Caveman QTY 2. June 28,...
2017 Order# [redacted]This order was received back to our facility and refunded on July 21, 2017. The next order:July 28, 2017 Order# [redacted]This order was never received by us if it was returned. The last order:August 27,2017 Order# [redacted]This order was also never received by us if it was returned. I will however honor your request for store credit. Since the first order was refunded the total comes to $156.46. Again, I apologize for all the trouble you have had with these orders. Please let me know if there is anything else We can help you with. Thank YouInfowars Customer Service
[redacted] We understand and we apologize once again. Please let us know if there is ever anything we can help you with.Thank YouInfowars Customer Service
[redacted] I apologize for the delay in response. During the time you placed your order we were having a huge sale on food. Due to the amount of orders we received, My [redacted], which is the company that ships the food, was on back order. During that time, [redacted] released several emails...
explaining the delay as well as a video. We are truly sorry for that. Below is the FedEx tracking number that shows your food was delivered on May 23, 2016.
[redacted] Once again, I apologize for the delay. Please let me know if there is anything else we can help you with. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. It was not a refund as I asked for the but business has fullfilled its original obligation. I am glad that you can provide this service in the event a business is unwilling to answer customers directly.
Regards,
[redacted]
Complaint[redacted]
I am rejecting this response because:I still have not got what I paid for, and it still has not shipped
Regards,
[redacted]
[redacted] I apologize for the delay in response. I do see we refunded you in full on August 23, 2016. Please contact us at [redacted]
If you have any further questions. Thank You Infowars Customer Service
[redacted] I apologize for the severe delay in response. Did you ever receive a replacement for this system? Please contact us at
[redacted] Let me know if you received a replacement. If not, I will contact ProPur to see what can be done. Once again, I apologize for...
the delay as well as the product trouble. Thank You Infowars Customer Service
Complaint: [redacted]
I am rejecting this response because:first; thank you for your initial effort to fix this problem-there should be a pinnical award for the Revdex.com! This concerns Revdex.com complaint number [redacted]. After your intervention, they finally delivered a package with the correct name and address; however, they sent the wrong item: instead of sending an alexa pure water filter system, they sent only a replacement filter with an invoice for $97.00. I purchased the filter for 147.75 on 11/27/2017. I instructed my daughter to send it back; I want my money back. Please help me end this. Thanks again, Mary Carlsoncredit my visa in the amount of $147.75 immediately and send me proff of refund ASAP.
Regards,
[redacted]
[redacted] I apologize for the delay in response to this complaint. It looks like we have already taken care of you. We reshipped a package to you on April 13, 2016. Please contact us at [redacted] if you have any further questions. Thank You Infowars...
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, if the filter is delivered to: [redacted]
Regards,
[redacted]
Hello, I am so sorry for the delay in response. We are currently a couple of days behind in our emails due to the 36 hour marathon we had last week. I am getting one of my reps on this matter right away. Please let me know if you do not hear back from someone today. Thank YouInfowars...
Customer Service
[redacted] We do apologize for the inconvenience this has been. Please email us at [redacted] We will give you the details needed to receive a signature plate for the book you purchased. Thank YouInfowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am so sorry for all the trouble you have been having. I am having one of my reps reach out to you right away. For the trouble, I applied a $25 store credit to your account for a future order. We apologize for all the trouble you have had. Thank youInfowars Customer Service
[redacted] I apologize for the delay. I do show we sent a replacement. Have you still not received it? Please contact me at [redacted] If you are still waiting on the replacement. Thank You Infowars Customer Service
Complaint: [redacted]
I am rejecting this response because: I spent three weeks trying to get an answer as to why I hadn't received my order. Fifteen minutes after filing this complaint I got email saying my order had been shipped. I have received it. The original order confirmation email did mention that backordered items would be shipped later. However, I wasn't informed that the items were delayed until weeks later, after my order should have been received. No reputable company takes your money before they ship, but infowars did. I have seen other complaints about this same issue. I will never do business with them again.
Regards,
[redacted]
First let me start off by apologizing for the delay in response. The food kits ship straight from the manufacturer and they were out of several of the food items that go in those kits. In our Terms and Conditions it states:Backorders:If your order contains a pre-ordered item, or a back-ordered item,...
the entire order will ship once all items are in stock. If you would like to have a partial order shipped immediately, please contact our offices at [redacted] An additional shipping charge will apply for this instance.Shipping:Shipping charges are non-refundable. Infowars Store reserves the right to deduct the actual cost of shipping from any returns/refunds of an item with a free shipping promotion. Customer is responsible for all freight charges for refused shipments and this will be added to the invoice total. Freight/insurance costs are prepaid. All items are shipped via USPS or UPS. Items will normally be shipped within one week of receipt of order, though generally much sooner. Out of stock items will be shipped according to availability of product. Dimensions/oversize weights are applied to freight charges when applicable.I searched through our email system and I was unable to locate the emails from you. I apologize you felt ignored. This was not our intention at all. We got extremely back logged due to the Infowars MoneyBomb. We have all been working really hard to get caught up. We have recently hired more people to prevent this from happening in the future.I show your food shipped out several days ago. There are 2 ways we can handle this. You can keep the package and I will apply a discount to the order as an "I'm Sorry" from the company, or you can refuse the package once it arrives and we will refund your account. Please contact me at my personal work email and let me know which option you chose:[redacted]I will keep an eye out for your email. Once again, I am truly sorry for the delay/lack of response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] I apologize for all the trouble you have had with this. I do see emails from you where one of my reps had responded and asked a few questions. I am not sure if you saw these responses or not. Regardless, I will get this taken care of. I see you have 3 orders for Caveman QTY 2. June 28,...
2017 Order# [redacted]This order was received back to our facility and refunded on July 21, 2017. The next order:July 28, 2017 Order# [redacted]This order was never received by us if it was returned. The last order:August 27,2017 Order# [redacted]This order was also never received by us if it was returned. I will however honor your request for store credit. Since the first order was refunded the total comes to $156.46. Again, I apologize for all the trouble you have had with these orders. Please let me know if there is anything else We can help you with. Thank YouInfowars Customer Service
[redacted] We understand and we apologize once again. Please let us know if there is ever anything we can help you with.Thank YouInfowars Customer Service
[redacted] I apologize for the delay in response. During the time you placed your order we were having a huge sale on food. Due to the amount of orders we received, My [redacted], which is the company that ships the food, was on back order. During that time, [redacted] released several emails...
explaining the delay as well as a video. We are truly sorry for that. Below is the FedEx tracking number that shows your food was delivered on May 23, 2016.
[redacted] Once again, I apologize for the delay. Please let me know if there is anything else we can help you with. Thank You