***, I see that one of my reps has responded to your emailI apologize for the delayThere were some items out of stock for a couple of weeksMy Patriot supply has since received moreYour order has shipped and is on its way to youFor the inconvenience, I applied a 30% discount to
your order and refunded your accountOnce again I apologize for the delay. Thank YouInfowars Team
*** I apologize for the delay with getting your orderDuring the time you ordered, we had a huge sale on foodMy Patriot Supply was having a hard time keeping up with the demand causing a back orderI do show that you ended up receiving your package on August 16, 2016:
*** On the website product page it does state to allow 2-weeks for delivery: *** Please contact us at *** If you have any further questions Thank You Infowars Customer Service
*** I apologize for the trouble you had with this orderI do see we canceled this order and refunded your account in the amount of $on September 09, Please contact us at *** If you have any further questions Thank You Infowars
Customer Service
*** I apologize for all the trouble you have had with this orderWe confirmed with *** and ** *** *** that your order had been returned and had it reshipped as soon as the confirmation came throughI see one of my reps has been helping youOur confusion came from the original
tracking number not reflecting the returnOnce we called *** they informed us that it is given a new tracking number when it is being returned*** is a new shipping company that ** *** *** is using and we are not yet familiar with their companyFor this, I apologize** *** *** usually sends us what is called a Credit Memo for orders that have been returned and yours has not come through yetYour order has been reshipped and the tracking link is below: *** You can also find this information in the email my rep sent you yesterdayAgain, I apologize for all the trouble you have hadPlease let us know if there are any further issues with receiving this order. Thank youInfowars Customer Service
[redacted] I apologize for the inconvenience. I do see one of the reps have reached out to you via email. Please check your email for a response form our team. Please contact us at [redacted] For any future questions or concerns. Thank YouInfowars Customer Service
[redacted] First off let me apologize for the delay/lack of response. Not that this is a good excuse to fall so far behind, however it is what we encountered. We had the Infowars MoneyBomb on September 16th & 17th and due to the amazing outcome we had with this, it caused us to fall very far...
behind. We are a very small company, with a very small staff. We have been working extremely long hours to get these emails answered and orders shipped as quickly as possible. Typically all orders ship within 1-3 business days unless something is on back order. During this time we had fallen about a week and a half behind. We have hired more people in the last week to help us to prevent this from happening again. I have refunded the 2 orders per your request. The orders have shipped and I would love if you would please just keep the products as a "I'm Sorry" from us here at Infowars. Please let me know if there is anything else I can help you with.
Complaint: [redacted]
I am rejecting this response because:I'm not certain how many times I can say this. I'm not interested in "signed plates". It is not the customers fault that you promoted signed books (not once, not twice, but many times over many weeks). I am sorry you all did not realize the tremendous number of books you would sell. I wonder, do you think offering signed books had anything to do with the record number of sales? By your own admission, no one received a signed book....this is patently wrong. You gained additional book sales based on a lie.YOU are simply saying "you can't". Unfortunately, that's untrue...YOU CAN, but choose (and chose then) not to honor your word. However, that does not change reality. Believe me when I say it is MORE THAN POSSIBLE FOR [redacted] AND [redacted] TO SIGN BOOKS AND SHIP THEM OUT AS PROMISED. THERE IS NO PHYSICAL or FINANCIAL BARRIER FROM YOU DOING EXACTLY WHAT YOU PROMISED. Please, stop responding "we can't" and respond "we WON'T", at least then you will be being honest. YOU, offered a signed book for sale ON AIR, on multiple occasions over the course of weeksYOU, underestimate how many books you would sell, or the hassle of having to sign them (even though you should have none offering signed books would produce this result).YOU are the ones that simply shipped out blanks, with ZERO explanation until AFTER the fact. Forcing everyone with a "take it or leave it" signed plate that THEY have to pay forYOU are the ones who continue to promote your great ratings, yet have DISABLED rating for the book due to the one star reviews (the only way people could tell you how upset they are).YOU are responsible for YOUR words and YOUR actions. This was not an ACT OF GOD, but an act of POOR PLANNING. Not my problemI purchased a SIGNED BOOK, paid for it in good faith and am STILL WAITING. Saying you can do nothing is an insult to EVERY SINGLE LOYAL LISTENER who had their heart set on a SIGNED BOOK BY BOTH [redacted] AND [redacted] I do NOT accept a "signing plate" in its place. Finally, I will not stop asking for it. I will never accept anything less. I don't care how long it takes, or how much time effort or money it takes. I will write a thousand complaints, and a thousand emails. I will tweet every single day about how [redacted] lied to me and his followers, and refuses to make it right. Next stop: the FTC to report that I now have a record of you admitting that NO ONE got a signed book, and that you acknowledge that it was, indeed, offered. It's called "TRUTH IN ADVERTISEMENT". I'm not sure how willing you are to take this (one single signed book makes me go away). Basically, it will be my mission to cost you as much money and credibility as possible (without breaking any laws of course, I wouldn't want to be a hypocrite). As I've said many times, this is going to be the most expensive non signed book you ever soldOR YOU COULD JUST GIVE ME MY SIGNED BOOK RIGHT NOW?[redacted] said in his follow up email (AFTER THE BLANK ARRIVED): "As you know, we value our customers satisfaction above all else".The way you've treated your customers has been terrible. It's bad enough you break your word and ship blanks, and block online ratings, but you act so dismissive to everyone that doesn't accept your little second place prize. Sorry, but "take it or leave it", even said nicely is completely unacceptable. These aren't just some "customers"...these are loyal listeners you are talking too, supporters and fighters who have been there for years. Many supported your money bombs and bought your products over the years to FUEL THE INFOWAR. What do they get? SHAFTED! REALLY? Cause to me, it seems like you didn't even want to take me seriously until I complained.
Regards,
[redacted]
[redacted] I apologize for the delay. During the time you ordered, there was a high demand for the food. We have a shipping notice on the website to please allow 2-4 weeks for delivery. I show order # 3D-[redacted] was delivered on August 09, 2016: ...
[redacted] Here is the tracking number for Order# [redacted] ordered May 01, 2016 and delivered May 10, 2016: [redacted] Please contact us at [redacted] If you have any further questions. Thank You Infowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing in regards to the below complaint #[redacted]. There was a mistake on my part where the person receiving packages...
from InfoWars did not notify me of my Order's arrival on Aug 13th, and since I hadn't heard from InfoWars either, I filed a complaint against them on Aug 16th. I apologize for that, and if I inadvertently caused problems for the company in question. I still would like it stated that InfoWars did not respond to any of my calls are emails, and that their communication and customer service is below poor, but I am withdrawing my request for a refund of my money and cancellation of my purchase. I did receive my order as described, and they may keep my money. Please let me know if there is any further action required from me. Thank you
[redacted] I apologize for the delay in response. Are you still waiting on your Shower Filter? Please contact us at
[redacted] and let me know. Thank You Infowars Customer Service
[redacted] I apologize for the missing items from your order as well as the inconvenience. As stated on the product page as well as the confirmation email, the Super Blue Toothpaste ships from a separate location. We have tried responding to the emails you sent us but they keep bouncing back...
saying your email address is not good. Here is the email address tied to those emails: [redacted] We will have the missing Knock Out shipped out to you as quickly as possible. Your Toothpaste will be shipping out soon. Our fulfillment center is located in Houston and they are just now shipping things out today due to the Hurricane. Please let me know if there is anything else we can help you with. Again, we apologize for the inconvenience. Thank YouInfowars Customer Service
Hello, We have reached out to you through the emails you sent us. Here is the most recent one: "[redacted] I am reaching out to you in regards to the dispute you filed on the Gift card purchased for [redacted] Per [redacted] email from January 25th, the gift card: [redacted] is...
available in Roy's account via store credit. This was sent to store credit whenever [redacted] redeemed it. [redacted] can view this when logged into his account and can redeem the 50$ at check out whenever he is ready to purchase.Please let me know if you have further questions.For your convenience, I have sent this conversation over to your credit card company. Thank you,[redacted]
[redacted], I sincerely apologize for the lack of response in a timely manner. I do see we have taken care of the missing item. For the inconvenience, I applied a discount to your order and refunded your account. Once again, I apologize for the lack of response. We appreciate your...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I sent customer service a jpg photo of the reshipped package that contained nothing but some stickers and a small constitution book in a padded envelope. And I just received a message that it had already been reshipped, which was referring to the package of stickers/book.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Ongoing lies.
Regards,
[redacted] Below is Infowars response giving out yet another bogus phone number for customer serviceI stated a refund nothing more. Have wasted so much energy on these two so called businesses. Now out of the blue the products where shipped over night (Exaggerated and still no FedEx tracking #) suppose to refuse them and pay for shipping, petty as this, is its the principle. Do not get me wrong I accept the apology, not a monster. It is the cowardly way in which both of these company's handled this. Just so sad. I will refuse product and expect a full refund of $ 350.00. Ultimate concern... are the products truly on there way?Thank you Revdex.com.[redacted] <[redacted]> [redacted], The tracking number states it is suppose to be delivered today. Once FedEx arrives with the package, please refuse the package so it will be returned to My Patriot Supply. As soon as it is refu To [redacted] Oct 13 at 6:32 AM [redacted], The tracking number states it is suppose to be delivered today. Once FedEx arrives with the package, please refuse the package so it will be returned to My Patriot Supply. As soon as it is refused, please let me know and I will issue the refund today. I will keep an eye out for your response. I also passed this email over to the tech department about the phone system. Another number for customer service is [redacted]. There is no extension needed for this number. I am truly sorry it took so long for your order to ship. During the MoneyBomb we had so many orders for the storable foods, My Patriot Supply did not have the inventory to fill them all. We do not ship these items from our warehouse, so we did not know they sold out of products. Once again I apologize.Thank YouInfowars-[redacted]
[redacted] We apologize. It appears we reshipped a package on August 24, 2016. We were not aware you still had not received it. Please reach out o us at: [redacted] and verify your address. We will be more than happy to send you the missing Survival Shield X2. Thank YouInfowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
***, I see that one of my reps has responded to your emailI apologize for the delayThere were some items out of stock for a couple of weeksMy Patriot supply has since received moreYour order has shipped and is on its way to youFor the inconvenience, I applied a 30% discount to
your order and refunded your accountOnce again I apologize for the delay. Thank YouInfowars Team
*** I apologize for the delay with getting your orderDuring the time you ordered, we had a huge sale on foodMy Patriot Supply was having a hard time keeping up with the demand causing a back orderI do show that you ended up receiving your package on August 16, 2016:
*** On the website product page it does state to allow 2-weeks for delivery: *** Please contact us at *** If you have any further questions Thank You Infowars Customer Service
*** I apologize for the trouble you had with this orderI do see we canceled this order and refunded your account in the amount of $on September 09, Please contact us at *** If you have any further questions Thank You Infowars
Customer Service
I refunded your account yesterday October 15, Please contact me if you have any questions
*** I apologize for all the trouble you have had with this orderWe confirmed with *** and ** *** *** that your order had been returned and had it reshipped as soon as the confirmation came throughI see one of my reps has been helping youOur confusion came from the original
tracking number not reflecting the returnOnce we called *** they informed us that it is given a new tracking number when it is being returned*** is a new shipping company that ** *** *** is using and we are not yet familiar with their companyFor this, I apologize** *** *** usually sends us what is called a Credit Memo for orders that have been returned and yours has not come through yetYour order has been reshipped and the tracking link is below: *** You can also find this information in the email my rep sent you yesterdayAgain, I apologize for all the trouble you have hadPlease let us know if there are any further issues with receiving this order. Thank youInfowars Customer Service
[redacted] I apologize for the inconvenience. I do see one of the reps have reached out to you via email. Please check your email for a response form our team. Please contact us at [redacted] For any future questions or concerns. Thank YouInfowars Customer Service
[redacted] First off let me apologize for the delay/lack of response. Not that this is a good excuse to fall so far behind, however it is what we encountered. We had the Infowars MoneyBomb on September 16th & 17th and due to the amazing outcome we had with this, it caused us to fall very far...
behind. We are a very small company, with a very small staff. We have been working extremely long hours to get these emails answered and orders shipped as quickly as possible. Typically all orders ship within 1-3 business days unless something is on back order. During this time we had fallen about a week and a half behind. We have hired more people in the last week to help us to prevent this from happening again. I have refunded the 2 orders per your request. The orders have shipped and I would love if you would please just keep the products as a "I'm Sorry" from us here at Infowars. Please let me know if there is anything else I can help you with.
Complaint: [redacted]
I am rejecting this response because:I'm not certain how many times I can say this. I'm not interested in "signed plates". It is not the customers fault that you promoted signed books (not once, not twice, but many times over many weeks). I am sorry you all did not realize the tremendous number of books you would sell. I wonder, do you think offering signed books had anything to do with the record number of sales? By your own admission, no one received a signed book....this is patently wrong. You gained additional book sales based on a lie.YOU are simply saying "you can't". Unfortunately, that's untrue...YOU CAN, but choose (and chose then) not to honor your word. However, that does not change reality. Believe me when I say it is MORE THAN POSSIBLE FOR [redacted] AND [redacted] TO SIGN BOOKS AND SHIP THEM OUT AS PROMISED. THERE IS NO PHYSICAL or FINANCIAL BARRIER FROM YOU DOING EXACTLY WHAT YOU PROMISED. Please, stop responding "we can't" and respond "we WON'T", at least then you will be being honest. YOU, offered a signed book for sale ON AIR, on multiple occasions over the course of weeksYOU, underestimate how many books you would sell, or the hassle of having to sign them (even though you should have none offering signed books would produce this result).YOU are the ones that simply shipped out blanks, with ZERO explanation until AFTER the fact. Forcing everyone with a "take it or leave it" signed plate that THEY have to pay forYOU are the ones who continue to promote your great ratings, yet have DISABLED rating for the book due to the one star reviews (the only way people could tell you how upset they are).YOU are responsible for YOUR words and YOUR actions. This was not an ACT OF GOD, but an act of POOR PLANNING. Not my problemI purchased a SIGNED BOOK, paid for it in good faith and am STILL WAITING. Saying you can do nothing is an insult to EVERY SINGLE LOYAL LISTENER who had their heart set on a SIGNED BOOK BY BOTH [redacted] AND [redacted] I do NOT accept a "signing plate" in its place. Finally, I will not stop asking for it. I will never accept anything less. I don't care how long it takes, or how much time effort or money it takes. I will write a thousand complaints, and a thousand emails. I will tweet every single day about how [redacted] lied to me and his followers, and refuses to make it right. Next stop: the FTC to report that I now have a record of you admitting that NO ONE got a signed book, and that you acknowledge that it was, indeed, offered. It's called "TRUTH IN ADVERTISEMENT". I'm not sure how willing you are to take this (one single signed book makes me go away). Basically, it will be my mission to cost you as much money and credibility as possible (without breaking any laws of course, I wouldn't want to be a hypocrite). As I've said many times, this is going to be the most expensive non signed book you ever soldOR YOU COULD JUST GIVE ME MY SIGNED BOOK RIGHT NOW?[redacted] said in his follow up email (AFTER THE BLANK ARRIVED): "As you know, we value our customers satisfaction above all else".The way you've treated your customers has been terrible. It's bad enough you break your word and ship blanks, and block online ratings, but you act so dismissive to everyone that doesn't accept your little second place prize. Sorry, but "take it or leave it", even said nicely is completely unacceptable. These aren't just some "customers"...these are loyal listeners you are talking too, supporters and fighters who have been there for years. Many supported your money bombs and bought your products over the years to FUEL THE INFOWAR. What do they get? SHAFTED! REALLY? Cause to me, it seems like you didn't even want to take me seriously until I complained.
Regards,
[redacted]
[redacted] I apologize for the delay. During the time you ordered, there was a high demand for the food. We have a shipping notice on the website to please allow 2-4 weeks for delivery. I show order # 3D-[redacted] was delivered on August 09, 2016: ...
[redacted] Here is the tracking number for Order# [redacted] ordered May 01, 2016 and delivered May 10, 2016: [redacted] Please contact us at [redacted] If you have any further questions. Thank You Infowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing in regards to the below complaint #[redacted]. There was a mistake on my part where the person receiving packages...
from InfoWars did not notify me of my Order's arrival on Aug 13th, and since I hadn't heard from InfoWars either, I filed a complaint against them on Aug 16th. I apologize for that, and if I inadvertently caused problems for the company in question. I still would like it stated that InfoWars did not respond to any of my calls are emails, and that their communication and customer service is below poor, but I am withdrawing my request for a refund of my money and cancellation of my purchase. I did receive my order as described, and they may keep my money. Please let me know if there is any further action required from me. Thank you
[redacted] I apologize for the delay in response. Are you still waiting on your Shower Filter? Please contact us at
[redacted] and let me know. Thank You Infowars Customer Service
[redacted] I apologize for the missing items from your order as well as the inconvenience. As stated on the product page as well as the confirmation email, the Super Blue Toothpaste ships from a separate location. We have tried responding to the emails you sent us but they keep bouncing back...
saying your email address is not good. Here is the email address tied to those emails: [redacted] We will have the missing Knock Out shipped out to you as quickly as possible. Your Toothpaste will be shipping out soon. Our fulfillment center is located in Houston and they are just now shipping things out today due to the Hurricane. Please let me know if there is anything else we can help you with. Again, we apologize for the inconvenience. Thank YouInfowars Customer Service
Hello, We have reached out to you through the emails you sent us. Here is the most recent one: "[redacted] I am reaching out to you in regards to the dispute you filed on the Gift card purchased for [redacted] Per [redacted] email from January 25th, the gift card: [redacted] is...
available in Roy's account via store credit. This was sent to store credit whenever [redacted] redeemed it. [redacted] can view this when logged into his account and can redeem the 50$ at check out whenever he is ready to purchase.Please let me know if you have further questions.For your convenience, I have sent this conversation over to your credit card company. Thank you,[redacted]
[redacted], I sincerely apologize for the lack of response in a timely manner. I do see we have taken care of the missing item. For the inconvenience, I applied a discount to your order and refunded your account. Once again, I apologize for the lack of response. We appreciate your...
support. Thank YouInfowars
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I sent customer service a jpg photo of the reshipped package that contained nothing but some stickers and a small constitution book in a padded envelope. And I just received a message that it had already been reshipped, which was referring to the package of stickers/book.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Ongoing lies.
Regards,
[redacted] Below is Infowars response giving out yet another bogus phone number for customer serviceI stated a refund nothing more. Have wasted so much energy on these two so called businesses. Now out of the blue the products where shipped over night (Exaggerated and still no FedEx tracking #) suppose to refuse them and pay for shipping, petty as this, is its the principle. Do not get me wrong I accept the apology, not a monster. It is the cowardly way in which both of these company's handled this. Just so sad. I will refuse product and expect a full refund of $ 350.00. Ultimate concern... are the products truly on there way?Thank you Revdex.com.[redacted] <[redacted]> [redacted], The tracking number states it is suppose to be delivered today. Once FedEx arrives with the package, please refuse the package so it will be returned to My Patriot Supply. As soon as it is refu To [redacted] Oct 13 at 6:32 AM [redacted], The tracking number states it is suppose to be delivered today. Once FedEx arrives with the package, please refuse the package so it will be returned to My Patriot Supply. As soon as it is refused, please let me know and I will issue the refund today. I will keep an eye out for your response. I also passed this email over to the tech department about the phone system. Another number for customer service is [redacted]. There is no extension needed for this number. I am truly sorry it took so long for your order to ship. During the MoneyBomb we had so many orders for the storable foods, My Patriot Supply did not have the inventory to fill them all. We do not ship these items from our warehouse, so we did not know they sold out of products. Once again I apologize.Thank YouInfowars-[redacted]
[redacted] We apologize. It appears we reshipped a package on August 24, 2016. We were not aware you still had not received it. Please reach out o us at: [redacted] and verify your address. We will be more than happy to send you the missing Survival Shield X2. Thank YouInfowars Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]