Nü Car Rentals

advertising, hidden fee, decline of waving undeclared extra mileage fee
I have been wrongfully charged a local-driver fee of cents per miles over a mile/day limitation My personal reservation had no indication of a surcharge of local, Las Vegas drivers ( cents per mileage), instead:
" RATE DISTANCE UNLIMITED" feature, making me believe that the total sum of a one day car rental is :
Total Charge Payment Received Pay at Pi
US$ not $ ( actual charge)
We already had a hotel reservation miles from Vegas, and could not cancel to find another care rental on timeI kindly asked the rental agent : *** to do a one time courtasy and wave the mileage surcharge, which he declined to do so
On my reservation/booking voucher there was not a single indication of this hidden fee, surcharge
Attachment is available upon request
Confirmation No
*** Booking Reference Number: ***

I rented a car from them at the Las Vegas location from 4/21/2018-4/28/I do not remember having any damage occur to the vehicle or seeing any damage done However, at the beginning of July, I received a notice from a company called Alternative Claims Management claiming that there was a crack in the windshield from when I rented it First of all, I'm not sure why I'm now just hearing about it several months later Second, they are not able to show sufficient evidence that the crack on the lower front side of the windshield was not already present when I rented it They took a video of the car both before and after renting In the before video, all the pictures were taken at night (when the car was picked up) and were also blurry You wouldn't have been able to see a crack if there was one from the poor quality of the video and pictures In the after pictures, you could see a crack, but only in the bright daylight when the sun hit it the right way Therefore, I have been a

Zero stars! Total scam Avoid NU at all cost Their rates seem good but your reservation means nothing to them We arrived at AP and learned they were out of cars Apparently, they gave away our reservation!
Avoid Travelocity too! We booked through them and they offered no help or compensation
There we were, our family stranded at AP late at night with no car and miles from our destination Thanks Nu, Thanks TravelocityNOT Never again!!

I made reservations with this car rental company this past summerI was initially comfortable with the posted pricing for a vehicle rental; However, due too a personal hardship, I was unable to fulfill the planned trip; thus unable to make the trip; I asked for a refund, but was informed that the company has a no refund policyAs a consumer, I believe that if I did not utilize the product, I should be refunded the cost for the reservation; I did however, give ample notice of the canceled reservation; I was told I could utilize the rental in one year; However, I do not have plans to travel from Hawaii to the mainland any time soon; Thus, I am requesting your organization intervene to assist in a fair resolution;

This company is a scamAt the Chicago location they have terrible, aggressive, dishonest customer serviceBad cars, shady policies about insurance, etcBut, why I can blatantly say this is a scam is because a month after I returned my car, they put a mysterious dollar charge on my credit cardI have all the paperwork saying we pre-paid in full, gas was full, no damages, etcI tried to call, and they literally lied to me--"Let me look into it and call you back in minutes." They're thieves, hoping you won't notice that they secretly tacked on another charge after you'd tried to forget your horrible experience with themI've already contacted my credit card company to dispute the charge and won't be paying it

I’m not even sure where to beginI mean, can I give stars?
So I planned for this a week ago, booked the car a week in advance through amextravel.comArrived at FLL airport, took the shuttle to car rental, then got to Bus #and called Nu Car RentalsThey can only locate your reservation by confirmation numberLast name, address, etc, nothing else worksNo big dealGot him the confirmation number
Oh the guy on the phone, his name is AngelI think he runs the entire place because it sounds like his voice on the automated message
Any who, he said he would send the driver to come pick us upThe place is miles awayminutes go by and nothingAt this point I’m getting frustratedSo I call again and no one picks upI call AGAIN, and finally Angel picks up the phoneI explain to him that I’ve been waiting for about minutes and he says, “I’m sorry ma’am we’ve had a power outage and are unable to give you a car today..”
I frozeAt this point I could honestly care less about the car or anythingMy biggest frustration was that HAD I NOT CALLED TO ASK WHERE MY SHUTTLE WAS I WOULD’VE STILL BEEN STUCK THERE WAITING FOR THEM!!!
When was he planning on calling me and notifying me? Who knows
His response was, “the shuttle is on the way ma’am..”
But what’s the point? If you have a power outage and cannot give me a car what is the point of even picking me up?!
In closing, this company has no respect for its client, poor work ethic, irresponsible, and should really not even be allowed to be in business

I rented a car from Nu Car Rental because it was the cheapest option I found on Kayak.com at the timeI only needed it to drive to Arizona from Las Vegas airport to go on a backpacking tripSo for days, it would only be used for about 8-hours (the time to drive from Nevada to Arizona and back)The rest of the time it would be parkedI booked it through their website for $When I landed in Las Vegas I had to call them for a shuttle to get to their offsite car rental lot since they did not have one at the airportWhen I arrived to pick up the car, the person behind the desk bombarded me with extra add-ons, features, and policiesI didn't want to need any of it I have my own car insurance and like I said the car was going to be parked for days so naturally I declined everythingThen they gave me a bunch of things to signThey also wanted to see the credit card I booked withWhen they swiped it, the card was declinedI had thought they had charged me when I booked

Booked car rental on Expedia website, Expedia emailed confirmation with terms different than what was listedOur flight arrives in Las vegas at 11:pm on 3/7/We need to pick up car between 12-am to travel to hotelThis was supposed to be Reserve Now, Pay Later; Free cancellation Confirmation states that they are closed 12a-6a and they are not at the airport car rental centerMixed in the fine print "No changes, cancellations or refunds are allowed for this rental." I would not have made this reservation in any event, as we are traveling to see my yr old mother who has taken a turn for the worse I even bought flight insurance for this reasonI don't know if I will need to get there immediatelyI called Expedia immediately, within min.of confirmationAfter min, told the business refused to refundThey gave optionscome back next day or get a credit on future rentalTold to call main officeGot machine transferring to extLeave message Friday 2/16,

Dear Customer: After reviewing your reservation, I see that the reservation pidate that you had chosen was during a peak time; and our affiliate ended up being overbooked. The reason why your account got charged is because you booked an advance pre-paid reservationThis is to confirm
that we have refunded the amount that was charged. It may take as many as -days for the transaction to appear on your credit card. As a courtesy, a snip of the screen is attached Many apologies for your travel experience, your customer service expectations as well as ours were not met. Please accept our apology for your dissatisfaction with our network rental provider, Deanza Car RentalsAs always, if you need further information, please do not hesitate to contact our officeSincerely, NÜ Car Global Reservations

Me and my wife reserved a car on Expedia at this company, and then we had to change it due to changing dates on when we were leavingI called Expedia and they said it would be cancelled and a refund will be issued within 24-hrsThey called back and said it was impossible to get a refund for the rentalSo I called and talk to someone at a branch and he said that it is paid for but if I dont pick it up the day I reserved it for that I would get a refund but he wanted me to call customer service to tell themi been trying to call customer service the past weeks and I been leaving voicemails after voicemail, with everything they ask but still no one calls me backall I want is to cancel my reservation so I am not out all the money

I reserved and prepaid for a car rental back on Sept18,for the 30th, 31st of Oct and Nov As it turns out I am not able to make this trip and I called on Oct11,to cancel my reservation *** said that there would be NO REFUND that she would issue me a coupon that would be good for ear Well I wont be going to Vegas (was only going for a wedding) and I have a new car and no need for a rentalI could understand if they were losing the rental fee but they have adequate time to re rent this automobile They have no loss of revenue hereI would have happily paid any loss they had incurred if I had cancelled the day before but they have weeks I think that is simply greedy

I rented a car through 3rd party Travelocity for unlimited mileage to go on a cross country trip with my wife Nu car rentals charged my credit card nearly $and keeps saying that it was a non cancel or refund booking, however, even though all my Travelocity emails & documentation clearly show my reservation for "UNLIMITED MILEAGE" & nothing about not being able to take the car out-of-state, when I spoke to Nu car rep before going to pick up car he said I couldn't take the car our of state, etc Travelocity is not willing to help me because Nu car rental charged the money, not them I've been on the phone for hours & hours & am given regurgitated teleprompter type answers over & over I'd like to move on with my life Do the right thing & refund my money or I'll be forced to file a deceptive practices/business fraud complaint with my State Attorney general & take the case to small claims court & leave negative reviews for NU in as many places as

This car rental company is really disgustingOther than hidden feesThey also charge you damage money even the car is returned with good conditionAnd the cars are really oldMore than milesAvoid this company, you will pay much more than you think you can save

I received a FULL REFUND APPROVAL in the branch and was sent an email confirmation stating I thatI was told I would get my refund in 7-business daysI called after weeks and they said they aren't refunding me anymore

On July 2016, I reserved a car for my trip to California from - September I used my personal credit card paying in advance for the rental in the amount of $ When I arrived at the counter they asked for my cc for a security deposit for tolls, tickets or other incidentals The morning of Sep, I filled the tank to full miles from the rental car office When I turned the car in the representative inspected the car and informed me everything was ok with the turn-in I asked the rep for a copy of the receipt and he informed me that since I paid for the car in advance, I could use the on-line receipt for my records since there were no additional charges that he was aware of I proceeded to the airport and returned from my trip A few days later I noticed there was a $charge on my CC from Nu Car Rental I made several attempts to contact the company which met with negative results I also left messages on different occasions asking for a return call explaini

This company attempted to charge me for a broken window They tried to hard sell me their window replacement insurance when I rented the vehicle I was surprised as I had never heard of that but it was covered by my insurance via my AMEX card My wife and I dropped this car off without a scratch on it I see that this is not the first time there has been a complaint about charging for broken windshields that didn't existI also see this company has compiled an F rating from you Although my insurance company would pay for this, I can't see why they should There is no deductible to me but this is just a flat out scam There was no broken or chipped windshield Absolute nonsense I dropped the vehicle off at night as they were closed and I had a late flight

I rented a car from Nu Car Rentals on my last trip to Fort Lauderdale, FLI returned the car on time (on 7/2/18) and in the same condition as received except for cleaning/vacuuming etc
Nu Car Rentals charged my credit card twice on the same dayOnce for $which is the correct amount for the total of my rental and then a second time for $which was unauthorizedBoth of these charges were made to my card on the beginning date of the rental (6/23/18), according to my credit card statement
When I contacted the location (after receiving my credit card bill weeks later), I was told that I would have to have the original contract that they handed me at the counter in hand in order for them to help me at allI have my booking number and confirmation number but they are telling me I need the "contract number" from the paperwork they gave me to carry in the carI no longer have this paperwork but they can certainly find it in their system with my confirmation num

I rented a car through Expedia from Nu Car Rental Company The prepaid amount was supposed to be $with the rental being from October 14- October 21, When we got to vegas and at car rental company, I told the young lady behind the counter who I was and she found my reservation OCtober -Saturday to Saturday I advised her I needed to add an extra driver and she advised me I would be charges $for the additional driver when the car was returned (that's for days) Ok no probelm I get a phone call on Friday October telling me the car was supposed to be turned in on the 19thI argued with Jessica about this and told her the car wasn't due back until the 21st She said no the contract you sign was just through the 19thI admit I did not read the dates because I assumed she had typed the contract as it was discussed I have been overcharged by (145.14) for one day rental which should have been $28.21; $dollars for hours and $in a late f

Not at the airport, charged airport convinence taxCar had no AC Car had very high miles, I was pulled over times for an expired temporary permit and was threatened with tickets and impoundAdvised them of this and they didn't even apologize just asked if I need a ride to the rental car center Very bad customer serviceTried to make me buy "glass and tire" insurance by saying it was mandatory BAD COMPANY!!!!!!!!!

Tried to rent a car on 7/6/from this Nu rental car company for $weekly rateGave them my credit card and they submitted for payment..........but I needed to have $deposit on that card and didn'tSo, I asked them to cancel the transaction and they did I thought I have been calling and calling for my refundAs of today I still haven't received my refundIt's one of the company that have partnership with *** online and they charge u $for insurance that u have not sign up forThe two companies r a scam for your money and hold it on a refund for days or longerPlease investigateI need help in get my refund and have been very patience