Nü Car Rentals

This place is a joke! first off plan to stand in a large line to pick up and to returnAlso plan on riding a second bus to get to the hole in the wall locationThe counter clerks will hound you and make you purchase "minimum coverage" liability insurance and tell you that you cant have the car without itPay a few more bucks for piece of mind while on vacationSTAY AWAY, I warned you

I booked a 3-day car rental from Nu Car through expedia.com (*** * *** *** *** *** ***) and prepaidI picked up the car around 7am on Nov 9, and returned the car around am on Nov 11, 2017.on timeBut after and half months later, I got a charge on my credit card on Dec20, When I returned the car, I confirmed with the lady that everything is cleanIt's unbelievable that they charged me with no reason

NU car rental cost me $due to the simple fact the company DOES NOT EXIST in Fort Lauderdale, FL
I booked my rental months in advance (in august for an october trip) but by the time I got to the airport, called the specific numbers on contract to pick up the shuttle to rental office it was tooo late
Meaning, the company closed downI was not informed until I landed in fort lauderdale when FINALLY getting in touch with someone
Whomever I spoke to sounded like they just got out of bed
He simply said, "we dont have cars there to give out"
Then proceeded to tell me "i guess you have to make other plans"
Needing a car for travels I was forced to pay the VERY HIGH price of reserving same day rental for days $
There were other people also trying to get in touch with this ghost company

Can't believe this company is even allowed to operate legallyBeyond the very dingy office and the fact that it took minutes to be picked up by the airport shuttle van, the main issue I had was one of safetyWhen we finally got our car it was very dirty insideThe back seat's seatbelt had been cut and when I showed the guy he just shoved it under the seat and said it was "fixed"When I turned the car on the Check Engine light was on When I showed the guy he said that the car was in fine shape, but the sensor was not workingI should have not taken the car but wanted to get out of there so badly that we drove offOnce I got on the highway I lost all acceleration and the car's battery/check oil lights turned onI was able to pull to the side of the road, turn the car on/off and got it started againAt that point we decided to return the car and headed backOn the way the same thing happened two more timesThen, the last time, not only did the acceleration stop but the brake stopped working as wellSo, no gas and no brakesI was able to coast to the side of the road and stopped by using the parking brake which, thankfully and surprisingly, workedWe were simply lucky not to have been in a wreckThe guy picked up the car and showed no sympathy at all until my friend mentioned that her husband is a lawyer and we wanted in writing that we'd get a full refundI also got a very poorly written "apology" email saying they'd put new systems in place to avoid this in the future (not that I believe them.) Umm...did it really take this for them to decide not to put unworkable/unsafe cars on the road?

Very bad experience, the website and business phone number do not work I was waiting for the shuttle for hr and 15min and never arrived I ended up renting somewhere else and they still charged for the rental This kind of business are the cause that the tourisism in Puerto Rico keep declining

Despite all my efforts to contact this company, they dont want to refund my money for a service the didnt rendered or offer Idid a reservation thru Travelocity for this new company "Nu Car Rental" and it was prepaid.They were supposed to pick me up in the shuttle designated area at SJU Intl airport Waited minutes to the shuttle to arrive (they said the circle the area every minutes) call the office and they said the shuttle will be there to pick me up in minutesTwenty minutes later called again, they said the shuttle was dropping off passengers and will be the shortly Again, Twenty minutes later no shuttle showed up Call the office number and the corporate number, no body answer Then I call the Travelocity Customer Support to ask them to helpHalf an hour later, still on the phone but they could not reach them Waited an hour and a half and they never show up Now they don't want to reimburse the money despite all my calls to them, Travelocity and NU it self T

I've made a reservation with "nucarrentals" for December 21, through Expedia onlineAt the time of reservation there was no statements by "nucarrentals" to charge my credit card prior to picking up the automobile or there was no mention of non-refundable funds which they took without my permissionToday I tried to cancel the reservation and they are claiming the booking is non-refundableI checked my credit card and saw they already charged me $for a service I'd never received

DO NOT RENT FROM THIS COMPANY NU CAR RENTAL, ROUTES CAR RENTAL, ETC, there is no corporate office, just a bunch of shill local locations that seem to function UNTIL you have an issueI suggest that all of us who have already posted, contact Orbitz, Priceline Expedia, etc, and request that they DROP NU / Routes from their advertising and promotionsI rented a car in Chicago ORDI had a minor accidentI filed a claim with my major insurance company who said they would pay for the $damageI did get my deposit back, but ROUTES turned around and charged my credit card the $for the damageTHEY DO NOT RECOGNIZE YOUR INSURANCE COMPANY My insurance company had difficult dealing with this fly by night companyMy insurance company would of paid any other car rental company directly, BUT NU / ROUTES is not recognized by most insurance companies I have been told times by Rob , the ORD "manager" that my refund has been processed and that it will take 5-days to processone month later, I'm still out the $1728, even though my insurance company has sent a check to NU / ROUTESI've contacted and am taking this up with the IL attorney general*** ***
***
***
***
***

We arrived at NU Rental Car desk at 10:15pm, December 18th 2017, to get the car but no NU agent was at the deskSince I was not able to reach to the numbers mentioned as customer service, I asked people at the help desk of The Westin Los Angeles Airport hotel to find NU numberI was on the phone with NU representative from 10:30pm until 11:30pm to discuss about my situationWhile NU representative confirmed that it is too soon to leave the rental counter and not serving us while we have a reservation at 10pm, she cancelled the car at 11:30pm and asked me to look for another carSince It was too late and all of us were tired of the situation, we just reserved a car from FOX Rent A CarUs having had to wait for such a long time until a resolution is reached, and until we could find another substitute, should ideally be compensatedUsing it instead as an excuse trying not to fully refund us is not understandableThey agreed to pay us the difference between two reservations but the

I reserved a car via Expedia and paid with my DEBIT card Upon check in, NU car rentals denied me because they said they needed a Credit card, not a Debit card for the $deposit I do not have a credit card They turned me away, saying that getting a refund would not be a problem, but that it would take 7-days, and that I should have read their terms of service more carefully They were rude and the customers in line in front of me also left upset They told me to rent a car next door at Thrifty Car Rentals They gave me a phone number to call to get the refund When I called, no one answered I left a detailed message requesting the refund While in line at Thrifty, I read NU car rentals terms of service, which explained that they do in fact take Debit cards as long as there are sufficient funds to cover the deposit After waiting days for the refund, I called Expedia for help Eventually, Expedia sent me an email saying, "We have coordinated your case with NU ca

Complaint: ***
I am rejecting this response because:If someone smoked in the car it was the previous renter, the cleaning crew or the employee who took the car from my possession I am not a smoker nor do I use any form of tobacco products, I do not smoke any substanceThat is a sham, that is a shady response from a shady company that is trying to make extra money from consumers Additionally if there was a suspicion of tobacco usage why was this not addressed upon turn in, and why did they fail to return my calls for an explanation? I can submit medical documents documenting my non use of tobacco products The facts that I'm a govt employee who undergoes random drug tests also can prove I don't smoke other materials in their vehicle as well
*** ***

If your a local be ready to be treated like your a less to themI rented online and thought I had a great rate but upon arriving to pick up my car the girls up front fisrt of arrived late to open up the office, secondly had an attitude the whole time I was thereWhen picking up the car I was told since I was a local I had to pay .40per mile if I went over miles for the day, when on my reservation it clearly shows unlimited milesWhen I showed them that they just laughedLocals stay away and if your thinking of coming to Las Vegas rent somewhere else and avoid a headache and hidden charges

Complaint #*** *** *** Dear Customer: We are distressed to hear about your experience, and we sincerely apologize for the dissatisfaction with our network affiliateYour customer service expectations, as well as ours, were not met. We did discover there was a mistake on our
affiliate’s end, which they have resolved and are promptly issuing a refund to your credit card. It may take as many as business days before you see the credit back on their credit cardWe hope that this resolves the issue, and sincerely regret your unfortunate experience. As always, if you need further information, please do not hesitate to contact our officeSincerely, NÜ Car Global Reservations

The Chicago O'Hare location is a scam! I rented a car late on a Friday night when it was degrees outside and pitch blackI was told to look for damage on the car before I rented itI looked with a flashlight and did not see anythingWas not told to check the windshieldAnyway, I drove the car a total of about to miles for the whole weekendWhen I returned the car, I was told there was a chip in the windshieldIt was probably there before I rented it, and I had not noticed it, because who looks at the windshield for damage in total darkness? When the attendant Virgil inspected the car, without me present, he came back and told me there was a chip on the passenger side windshield and that the manager would call me to discussMaybe Virgil caused the chip while he was alone with the car? No one called meI just received a $charge on my credit card a week laterMy insurance company will pay for the damage, as long as I send an itemized bill Virgil has told me there is an itemized bill for the damage and I have called Routes/NU for the past two weeks, and everytime I call, Rob the manager or Virgil are not available to speak with meWhen I call in the morning, I am told Rob works after 2:When I call after 2:30, I am told that Rob works in the morningI have left messages for Rob, but he has never called me back I spoke with Virgil who promised he would email me a copy of the itemized bill, but he never sent it to meI doubt that this window has actually been repairedOddly, there was a woman returning her car at the same time, who also had a chip in her windowI have her name and contact informationI believe that NU is renting cars with chipped windows and then creating fradulent credit card chargesNo one from this rental operation has reached out to me or provided paperwork to prove otherwise

Dear Customer: Upon reviewing the reservation, it shows that your reservation was advance Pre-Paid. Pre-Paid nonrefundable reservations are special internet rates for that day which are extremely low-pricedFurther, you agreed to Terms that stated the reservation was not able to be “changed,
cancelled or refunded” when you clicked on “Reserve Now” button. That’s the reason why you were initially advised about the amount being non-refundable and an in-house credit will be provided which can be utilized at any of our affiliate world-wide within a period of yearHowever, because we value our customers, we have issued a full refund simply as a courtesy to you. It may take as many as business days for the transaction to appear on your credit card. As a courtesy, a snip of the screen is attached.We hope that this resolves the issue and sincerely regret your unfortunate experience. As always, if you need further information, please do not hesitate to contact our office.Sincerely,NÜ Car Global Reservations

I made a rental car reservation with this company to pick up the rental car at the John Wayne airport on 2/7/
When I arrived at the airport, the clerk said there is no car available even though I reserved a car
I had to go to other rental car company to get a rental car
However they charged the rental fee in my credit card anyway

My name is ** *** *** and I would like to follon an incident report that I submitted along with my final paid invoice agreement number ORD-*** fulfilled on 11/25/The vehicle that I leased had a slow leak in the driver’s side back tire that resulted in me having to purchase a brand new tire upon arriving to my destinationThe details of the ordeal are provided in my signed affidavit
Please provide me an update at your earliest convenience

My wife booked a car rental on for pickup in Orange County at John Wayne Airport on through Expedia.com Unbeknownst to me and to my shock and surprise, NU Car Rental charged my Visa card BEFORE the trip I was not made aware the company would charge my card one month before the trip even occurred, nor that there was not a refund or cancellation possible I have never known any company EVER to have this business practice, although I have rented cars for many years from Enterprise, Hertz, Dollar etc., who are all professionals and business personnel who treated us with respect
On when I learned of the early credit card charge, I called Expedia.com in an attempt to cancel the rental RESERVATION, but they said only NU Car Rentals can issue refunds or cancellations I called NU Car and spoke with “Colin” at SO Cal Car Rental in Irvine, CA which is a subsidiary/affiliate company of NU Car *** told me Expedia.com does the refunds I called Expedia.com again

Although we understand that the customer did call in to say that the trip was cancelled, we do state in our policies that all prepaid reservations are non-refundable. We do however advise the customers that the funds will be held for up to one year for use. We did advise the customer
that they could email their original booking source for further information regarding a cancellation and refund request. We did not hear from Car Rentals .com But we did receive notification that the customer has issued a charge back on their credit card - this took place on 08/28/2016. Be advised that once a charge back is issued there is nothing that we can do on our end to assist with any sort of resolution, as the credit card company has already issued the refund to the customer and has sent us the request for reimbursement to the credit card company. Please remove this complaint from the records as this is not valid by virtue of the client taking a different approach and receiving the refund through their credit card company. Thank you, NU Car Rentals

Nu Car Rentals will not refund a cancelled prepaid reservation We tried to cancel two days after the contract and over months prior to rental They will not refund money and are only offering a year voucher to rent another car from them With this service, I would recommend that no one rents from this organization