NAC Marketing Company

I ordered a trial free bottle on March [redacted] and paid $ - never receive any email confirmation and never receive a free trial bottleOn April **, my credit card was charged for $ - never get any notification and as of May [redacted] did not receive a shipment

The company advertises that you can order onlineHowever this is not trueWhen I have tried to order online I end up with the same problems every timeThe promo codes come back stating they do not exist, when they are given to me via paperwork from the companyThen when I try and put in my credit card number and hit place orderthe following statement comes back saying, " There was a problem with your credit cardIt was declined by the processor which could be due to a number of thingsPlease check that the billing address you entered is the address associated with this credit cardYou may want to double-check the security code you entered matches what is listed on the back of your credit cardIf you continue to have trouble, please call us at ###-###-####." The statement comes up every single time I try and order online I even tested it out again today with the exact result I called my credit card company to see if they had received a request from this company to charg

On March [redacted] I ( [redacted] ), caregiver to [redacted] contacted New VitalityThey sent him a year supply of medicationHe did not order a year supplyHis account was charges $This was not the agreed upon amountHe ordered the standard $supply I spoke with the supervisor, he stated he was sending out a shipping label and that once they can track the shipment he would refund the money owed Today, is March ***, I contacted New Vitality and spoke with another supervisor, and stated the label was shippedI check his mail daily, he has not received the label I offer a solution that they overnight the shipping labelHe refusedI asked to speak to management he WIll 2020, refusedHe stated he would have someone contact me back [redacted] is years old, he lives on a budgetI have had to personally purchase his food due to the money lost from this transaction I asked that they refund the money on good faith that I will return the productRefused!

On June ***, 2017, I purchased a three-month supply of Super Beta Prostate pills valued at $from NewVitalityThis comprises of three (3) bottles each consisting of caplets eachOn television ads and on their website, it states that this product should be used as a dietary supplement to support better prostate health, reduce urinary urges, support better emptying of the bladder and less waking at nights On June ***, I received and started taking the caplets twice daily as was directed, but after two months, I realized that instead of seeing an improvement in my symptoms, it was getting significantly worstAt this point I realized that this product is having an adverse effect on me and was not as advertisedI thereby stop taking the product, with the intention of calling NewVitality to cancel any further subscription, when I receive a call from themI informed the representative that their product does not work for me and requested that they cancel all further subscri

I placed an order on 9-**-(late Saturday) I called on 10-**-(early Monday) to cancel and was told the order would be canceled before shipment and the refund processed,to call later that to confirmI called that afternoon and was told the order had been cancelled and the refund would be deposited into my checking account in to daysI called today (10-**-2017) and was once again told it would be another 3to days before they could process my refundall told, I have talked to them times, each time a different customer service rep and have gotten the runaround each timeI think this might be a scam and would everyone not to do business with these peoplethey have several business names and addresses

your pills made me lightheaded an stiff could not stand I reported this an canceled any more of u r productu said ok an thank me but then for re peek more times keep taking from my accso this too inform u that I am bringing charges on your company an I an with bank an and will go too FBI an sue you for in a class action law suit I called an got comformation just return all money or see you all in court don't have a good day x =

I ordered a pet (dog) joint supplement product back in NovIt cost $Today, 12/**/there was a pending charge on my credit card for $I called the company and, the associate said that they would refund $but, not tax & shipping feesThe person said that after days , there is an automatic charge towards a new shipment but, I never ordered any moreI just wanted to try it He said that there was a clause which I did not see that said after days I would be charged for a new deliveryI have limited funds & credit and, cannot afford to have this on my credit cardI need to pay an important bill and, `now I do not have sufficient credit to pay by credit card Now, I will be charged a late fee for a late payment towards this billHe said that I could keep the supplement when it arrives but, I do not want to keep itI want to have the additional money refunded

The company advertises that you can order onlineHowever this is not trueWhen I have tried to order online I end up with the same problems every timeThe promo codes come back stating they do not exist, when they are given to me via paperwork from the companyThen when I try and put in my credit card number and hit place orderthe following statement comes back saying, " There was a problem with your credit cardIt was declined by the processor which could be due to a number of thingsPlease check that the billing address you entered is the address associated with this credit cardYou may want to double-check the security code you entered matches what is listed on the back of your credit cardIf you continue to have trouble, please call us at ###-###-####."
The statement comes up every single time I try and order online I even tested it out again today with the exact result
I called my credit card company to see if they had received a request from this company to charg

I ordered a trial free bottle on March *** and paid $ - never receive any email confirmation and never receive a free trial bottleOn April **, my credit card was charged for $ - never get any notification and as of May *** did not receive a shipment

New Vitality sells the Ageless Female and Male supplements on televisionAn order was placed for their Ageless Female supplements but cancelled due to ineffective resultsThe company promised that the account was closed and they would no longer bill my accountHowever, without my consent they continued to Bill my account for several monthsI have had to call them and my bank to have them blocked and charged with fraudEven after contacting a sales representative for the third time and being told that my account was debited twice, they're still charging me for a product that I do not want on an account that should be closed

it made urination painful

In order to try their product "free" you need to agree to regular monthly shipments of the product But you are given a phone number, ###-###-####, that you can call and cancel future shipments I did call this number and they have refused to cancel as advertised

On June ***, 2017, I purchased a three-month supply of Super Beta Prostate pills valued at $from NewVitalityThis comprises of three (3) bottles each consisting of caplets eachOn television ads and on their website, it states that this product should be used as a dietary supplement to support better prostate health, reduce urinary urges, support better emptying of the bladder and less waking at nights
On June ***, I received and started taking the caplets twice daily as was directed, but after two months, I realized that instead of seeing an improvement in my symptoms, it was getting significantly worstAt this point I realized that this product is having an adverse effect on me and was not as advertisedI thereby stop taking the product, with the intention of calling NewVitality to cancel any further subscription, when I receive a call from themI informed the representative that their product does not work for me and requested that they cancel all further subscri

I ordered Superbeta free trial for cost of shipping only on Nov*, After never receiving the product I twice called the company and specified how to ship via *** ** *** only, or physical address if other shipping methodStill received nothingCalled to cancel order and demand return of shipping cost, $The representative on the phone told me he needed supervisor authorization to reverse CC chargeSupervisor refused and wanted to know if I wanted the product shipped anywayI said NO and want nothing more to do with this companyI know it is a small amount, but I am upset that they charged me but failed to deliver as promised even after I contacted them to verify shipping procedure

On March *** I (*** ***), caregiver to *** *** contacted New VitalityThey sent him a year supply of medicationHe did not order a year supplyHis account was charges $This was not the agreed upon amountHe ordered the standard $supply
I spoke with the supervisor, he stated he was sending out a shipping label and that once they can track the shipment he would refund the money owed
Today, is March ***, I contacted New Vitality and spoke with another supervisor, and stated the label was shippedI check his mail daily, he has not received the label
I offer a solution that they overnight the shipping labelHe refusedI asked to speak to management he WIll 2020, refusedHe stated he would have someone contact me back
*** is years old, he lives on a budgetI have had to personally purchase his food due to the money lost from this transaction
I asked that they refund the money on good faith that I will return the productRefused!

Review: This company keeps mailing me products that I did not order. I have called them several times and they keep giving me the run around. I want them to refund all of my charges (shipping and otherwise!) I do not want to receive any more of their lousy products.Desired Settlement: Again, I want them to refund my money as soon as possible. If this result is not achieved I will file a complaint with the Attorney General of [redacted]

Business

Response:

Revdex.com[redacted]July **, 2015Dear [redacted],In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below: New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date ofdelivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. Free offers require the customer to purchase shipping and handling. There is no charge for the product. Customers are responsible for all shipping and handling fees which are non-refundable. [redacted] placed the original order with us on 04/**/2015 to be charged and shipped out on 06/**/2015 with Sales Representative. The order included the special promotion for a buy 2 get 1 free offer of one of our product Super Beta Prostate® along with a free bottle of Vitamin B12 for a total of $89.85. As an added bonus the Sales Representative offered [redacted] a free month supply of one of our other products Multivescence® at no additional charge. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee him a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. We reviewed our records and there was a second shipment that was charged and shipped on 07/**/2015 for a total of $36.94 including shipping and handling streaming from the above stated order before we received the request for cancelation/refund. Per [redacted]’s conversation with one of our Customer Service Representative on 07/**/2015, his participation in our preferred shipping program was canceled and as extended courtesy we issued a refund of $29.95 (less shipping and handling fee of $6.99) to the Customer’s [redacted] account on file. Please find enclosed below the transaction date, amount and approval code for the refund of $29.95:Transaction Date: 07/**/2015Transaction ID: [redacted]Transaction Amount: $29.95Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P[redacted]VP of MarketingNew Vitality[redacted]###-###-####

Review: Ordered an introductory trial, and I am getting repeat shipments, and being billed, even after calling to cancel.Desired Settlement: Total refund for , so far, 3 deliveries. Totalling 147 dollars

Business

Response:

Dear [redacted]

In response to your letter regarding Customer

Experience ID [redacted], New Vitality followed our standard policy and procedure

with the customer as outlined below:

New

Vitality is a Vitamin Company. We market our line of natural health and

cosmeceutical products over the radio and/or television. We offer both free and

risk-free offers of many of our products.

To

explain the offers in detail, risk-free offers require customer(s) to purchase

the product at the advertised price plus the shipping and handling. The

customer(s) can use the product for a full 30-days which start from the date of

delivery provided to us by USPS. If for

any reason the customer is not satisfied within the allotted 30 days, the

customer can return the item and will receive a prompt and complete refund of the

purchase price of the product less shipping and handling and any applicable

re-stocking fees.

Free

offers require the customer to purchase shipping and handling. There is no

charge for the product.

Customers

are responsible for all shipping and handling fees which are non-refundable.

[redacted] contacted us on October **, 2013 in response to a radio advertisement for

a risk-free offer of two of our products, Ageless Male® and Ageless Male

Performance®. He placed the order for a free bottle of Ageless Male® and agreed

to pay $19.95 as a special price for 1 bottle of Ageless Male Performance® plus

$6.99 for shipping and handling. The Sales Representative (all Sales

Representatives read from a legally approved script) explained the benefits of

the Preferred Customer Program which would guarantee him a special promotion to

receive all future shipments at a discounted price of $59.90 for a one month

supply of both Ageless Male® and Ageless Male Performance®; the order indicates

he accepted the offer. All customers are advised if they do not want to

continue to receive future shipments automatically to call our Customer Service

Department within thirty days to cancel future shipments; the Sales

Representative does provide the number for the customer to call and cancel on

the initial sales call.

Customers

are not signed up to participate in the Preferred Customer Program without

their authorization. Preferred Customer Program participation disclosure is

very important to us as such the customer’s invoice shows they are on automatic

shipment, includes the hours of operation, and the Customer Service phone

number to contact us if they are not satisfied with their order.

Per

[redacted]’s conversation with our [redacted] December **,

2013 his participation was canceled from the Preferred Customer Program. No

other shipments were charged or shipped to [redacted]. We received another call

from [redacted] stating that he would like to return the product and as a

courtesy a partial credit in the amount of $49.95 to [redacted]’s VISA account

ending in [redacted] was advised that he doesn’t need to return the product

and no further charges or shipments would be sent to him. [redacted] called again

on December **, 2013 and was advised of the cancelation.

All our packages have an invoice included in them

explaining the proper return procedures. We have a 30 day return policy

starting from the date of delivery. We do advise our customers to purchase

postage as New Vitality is not responsible for any lost or damaged packages and

to avoid being charged the re-stocking fee. There is no guarantee on if and

when the package sent back as refused or return to sender will arrive.

We have only shipped [redacted] 2 packages first

dated October **, 2013 and second on November **, 2013. [redacted] can return the product back to us

for the remaining product refund of $9.95. However, as an extended courtesy, we

have issued a refund of $9.95 to [redacted]s’s VISA account ending in [redacted].

Please feel free to contact me at any time if you

have any questions or need any additional information.

Sincerely,

New Vitality

Review: My son placed ONE order for a product called Super Beta Prostate using my credit card with my approval. A 90 day supply was sent and paid for. Three months later my son received another 3 bottles, much to his surprise. For the last few months I have been out of the country or out of state and just last week had the opportunity to call New Vitality regarding the 2nd shipment. The "agent" kept offering "deals". I had to keep repeating that I wanted NO future orders & would send the 2nd shipment back and wanted a refund. I was finally told that I would be given a partial refund & I should keep the shipment which I DON'T WANT. Tired of fighting, I agreed to a partial credit. This conversation took place between the [redacted] and [redacted] of Sept. TODAY I received a 3rd shipment. I called back and was told that the credit they offered was for the 3rd shipment that I had not received at that time. They said there could be no refunds on the 2nd shipment because I called more than 30 days after receipt.

They then offered an additional $10 credit on the 3rd order. This is, in my opinion, a money making scam and VERY BAD business practices. I have been charged

about $160 for shipments I didn't authorize. (Think CAPITAL RECORD CLUB......if you don't know what I'm talking about, ask someone about 60 years old.) My complaint is about the money I believe they"ve bilked fron me for AND it's about the principle....I DETEST SLICK DISHONESTY!

Thank you for anything you can do to stop business practices such as this. I look forward to hearing from you.Desired Settlement: Honesty in business

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by the mail service provider. If the customer(s) do not see or feel the results within the allotted 30 days, the customer(s) can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and handling fees which are non-refundable.

[redacted] placed an order for 3 bottles of our supplement Super Beta Prostate® on February **, 2013 on our website. The total for the order was $107.88.

Please see the enclosed screen capture of the website for the entire ordering process. The website has many different options to choose from. Also, the website clearly explains the terms of the Preferred Customer Program. [redacted] opted for the special which locked him into the discount pricing that charges and ships 3 bottles of Super Beta Prostate® every 90 days automatically. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

Per [redacted]’s call with our Customer Service Representative on September **, 2013, his participation from the Preferred Shipping program was canceled. The Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

We also enclosed the copies of all invoices and delivery confirmation for the packages that were sent to [redacted].

As an extended courtesy to [redacted] 2 refunds in the amount of $79.90 and $69.95 were issued to the VISA account ending in [redacted] doesn’t need to return the product.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

Review: I call this company early this year may,June,July, to cancel all future shipment. And today October **,2014 I'm seeing a charge of 124.00 on my personal checking acct . And I never gave this company my new bank card for this particular transactionDesired Settlement: Refund - Credit Card Immediately

Business

Response:

[redacted]

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted] followed our standard policy and procedure with the customer as outlined below:

[redacted] is a [redacted]ompany. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products.

We have gone ahead and honored [redacted]’ request to issue the charge in question of $124.69 to the MasterCard ending in [redacted].

Please find enclosed below the transaction date, amount and approval code for the refund:

Transaction Date: 10/**/2014

Transaction ID: [redacted]

Transaction Amount: $124.69

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have done business with them for 13 years. They are an automatic reorder company for beta prostate vitamins. They called and asked if I wanted to order. I said yes, because I usually can trust them. They have all my orders logged. The next day, I looked in my cabinet and realized that I still had a year's supply from an order from a month earlier. I called them and cancelled the order. all they said was: 'ok'. Then the order arrived a week later to my surprise. I immediately took it to the post office, they accepted and said it should return to them. Unfortunately, it was lost in the post office - I still feel that New vitality should refund my $400 because I had cancelled the order, did not know their return policy and they should have never called me to reorder in the first place. They will not refund anything.Poor customer service for someone who has been with them for 13 years!!!

Product_Or_Service: Beta Prostate vitaminsDesired Settlement: DesiredSettlementID: Refund

$400.00

Business

Response:

[redacted]

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products.

Per [redacted]’s conversation with one of our customer service representatives and as courtesy we have gone ahead and issued a store credit to her account. Our representative spoke to [redacted] about this and she has agreed that whenever she is ready to place a new order she will call our customer service department and the appropriate person handling her account will call her back to place the order for her.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,