NAC Marketing Company

Review: I was to try the ageless male product on a 30 day trial basis @ $6.99. I ordered on the [redacted] of Dec. 2013 was billed on the [redacted]. I did not receive my trial product until Jan [redacted], 2014 and was billed for a reorder on the [redacted] of Jan 2014. well before the end of my 30 day trial. This unauthorized billing caused an overdraft of my checking account , & I was charged $35.00 in overdraft fees from my bank. On Jan. **, 2014 I noticed the charge after I called to cancel any future order, because I did not like the product. I informed new vitality that I did not authorize that my account be drafted on that date & that they caused an overdraft on my checking account of $35.00. I was told to fax them proof of the overdraft & I would be credited. I did this on the [redacted] of Jan. 2014 from my bank, at 12:38 pm. I have contacted new vitality numerous of time trying to completely resolve this issue. They have refunded me the unauthorized charges of 88.89 but not the charges I received form my bank because of their unauthorized draft on my account. I received a call from a [redacted] at ageless male on Friday 1/**/2014 at 11:18 am after I called customer service again to try & resolve my issue, and was told that the $35.00 would be credited back to me & issue would be handled on Monday the [redacted] of Jan. 2014. this did not happen.Desired Settlement: I would like the $35.00 that I was charged by my bank for their unauthorized debit on my checking account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: New Vitality has been pressuring me to increase there amount of bottles of Super Beta Prostate

I have contacted the compamy to stop pressuring me from increasing my amount of bottles and

they refuse to stop calling me.Desired Settlement: Stop the pressure tactics.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers for many of our products.

Per [redacted]’s conversation with one of our representatives, [redacted] was put on the “Do Not Call” list. We have also removed him from any email or regular mail promotions.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

Review: I bought "AGELESS MALE" product and before I received it I regret buying it so called them next day to cancel, they told me that they already sent it. I had to wait till I received it and then send it back, then they will refund my money back $330.30. Fifteen days ago I dropped the package to the post as refused. When today I called them they said I supposed to send it back with new stamp and insurance, other wise I have no right to ask for my money. I called the post office and I asked about the refused package, they said they usually send them the next day without delay. In same day I sent " GREEN COFFE EXTRACT" when I called them today they conform that they received it and will refund my money back. There no way they didn't receive their product back so I need my money back.

Thank,

[redacted]Desired Settlement: My money back.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio and/or television. We offer both free and risk-free offers of many of our products.

As stated by [redacted] and after reviewing our records on December **, 2013 a new order was placed consisting of 12 bottles of Ageless Male® for the total of $330.30. All customers are advised if they are not satisfied with the product to call our Customer Service Department within thirty days; the Sales Representative does provide the number for the customer to call in the initial sales call; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail. The order indicates the customer accepted the offer.

The order was charged and shipped on December **, 2013. [redacted] called us on December **, 2013 and stated that he would like to cancel the order he placed yesterday. The Customer Service Representative advised [redacted] that the order was already charged and shipped and he would have to return the product for a refund. Customer Service Representatives advise the customers of our return guidelines and the same are enclosed below:

All our packages have an invoice included in them explaining the proper return procedures. We have a 30 day return policy starting from the date of delivery. We do advise our customers to purchase postage as New Vitality is not responsible for any lost or damaged. There is no guarantee on if and when the package sent back as refused or return to sender will arrive.

As stated above there is no guarantee on if and when the package sent back as refused or return to sender will arrive. We not received the package back and therefore no refund has been issued as of now.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They sent me my money after I found the tracking number which was sent to me through an e-email from them.

As a conclution they had the tracking number and had the package back when they tried to connect my right to have my money with knowing the track numbe. Having the track number I found that they received the package on 1/**/14. Thanks for your suppor and solving my problem.

Sincerely,

Review: Back in Oct.**,2013 I ordered a free trial offer of Ageless Male from this company. They tried to sell me more product to be delivered monthly and I said no, that I needed to try product first so after receiving product , I called back and said do not send me anymore, that I couldn't afford it , they said they'll check back on Feb.[redacted]. On Jan.* I checked my bank balance and noticed they(new vitality) had deducted$46.89 from my account. I contacted them and they admit sending out early and will not reimburse my account 100%. I never ordered this and want 100% of my money back and they refuse.Desired Settlement: DesiredSettlementID: Refund

Would like 100% of all money, including shipping and handling back .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I AM A CUSTERMER OF TIHIS COMPANY IVE BEEN USING THIS PRODUCT FOR A FEW YEARS SO WHEN THEY CALLED ME ABOUT REORDERING THEY HAD A DEAL 12 BOTTLES PLUS A CREAM WELL I LIKED THE PRODUCT SO I WENT FOR THE DEAL I DIDNT USE THE PRODUCT TILL SEPT ** AND TO MY SURPRISE IT WASNT THE SAME PRODUCT I CALLED THE COMPANY AND THEY TOLD ME THEY CHANGED THE FORMULA. THEY WONT GIVE ME A REFUND BECAUSE ITS A YEAR OLD. HOW CAN THEY CHANGE THE FORMULA AND NOT TELL ME THAT .WAS THAT THE SCAM FOR THE DEAL .I ONLY USED IT NOW BECAUSE I RAN OUT OF MY OTHER STUFF.Desired Settlement: I SEND THIS STUFF BACK AND THEY REFUND MY MONEY AND SHAME ON THEM.

Business

Response:

[redacted]

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products.

We have gone ahead and sent a pre-paid label to [redacted] to return the product back to us for a refund as per her request. A refund would be issued in the amount of $399.60 to the VISA ending in [redacted] upon receipt of the product back to our facility.

Additionally, an email confirming the above was sent to [redacted] as well.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Review: I am 65 yrs OLD. [redacted] has adversely affected my ability to get an [redacted]. however, someone has ordered some products which are supposed to deal with that kind of difficulty, WITHOUT MY KNOWLEDGE OR PERMISSION. they must have gotten my name & difficulty from some internet source. I have neither sought help outside the V.A. HOSPITAL, nor, since I live alone, has anyone else. these 3 pkgs arrived at a time when I was expecting many pkgs, so, I signed for them; without checking return addresses. immediately on monday 7/**/2013, after opening them, I called the number of one of the offices: [redacted] @ ###-###-####. the guy told me that I must've ordered them, cuz they sent them. I told him I wasn't paying for their return nor for the products, either...& hung up. at the same time as the pkg from sinrex.com arrived, another product from a sister company, '[redacted]', came. then, as if this isn't bad enough, some company in seminole, fl., sent a pkg of vitamins; supposedly formulated to increase the size of the organ alluded to earlier. dear folks, I am on such a limited income, disabilty pay from injury in viet nam, & from ssi. I don't want products like these: I don't ever consider ordering them. if & when these charges show up on my credit cards, they will cause me so much aggrivation that my neuropathy will increase to the level where I sweat, faint, itch, & tear from great pain. please do whatever you can do to stop these companies from treating this veteran so dispickably. thank you, [redacted]Desired Settlement: Refund - Credit Card Credit

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

Our records indicate that on July **, 2013 an online order was placed on one of our affiliate websites. We have canceled the order and issued a credit of the full amount ($46.94) to [redacted]’s VISA account ending in [redacted].

Also, we are not related to the company listed [redacted] in the complaint in anyway. Also, the phone number listed in the complaint is not ours and nor are the products listed.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

Review: On March **, 2015 I called the advertised number to avail of the free sample offer of [redacted]. The agent took all of my personal data - name, address, phone and credit card info to cover shipping and handling - and then disclosed to me that I have to sign up for automatic shipments or else they cannot send me the advertised free sample. This disclosure should be provided first off, before taking my personal info. I had to cancel my request and ask that my personal data be safely discarded.Desired Settlement: [redacted] should give me a the assurance that they: 1) have not kept a record of my personal data, 2) did not share it with any other entity, and 3) discarded it securely, fully protecting my privacy.

Business

Response:

Revdex.com[redacted]April **, 2015Dear [redacted],In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, thecustomer can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. Free offers require the customer to purchase shipping and handling. There is no charge for the product. Customers are responsible for all shipping and handling fees which are non-refundable. [redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®. He initial agreed to the promotion of free bottle of Super Beta Prostate® and agreed to pay $6.99 for shipping and handling. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee him a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line ourCustomer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. Per [redacted]’s request no order was placed and there is no record of any of [redacted]’s information in our system.Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response omitted the fact that the operator asked for my credit card and address first before advising me that I must subscribe to an automatic supply in order to avail of the free product sample. As to their claim that they do not have any record of my personal information, I can only hope it is true. If on;y they would change their script by first securing customer's consent to automatic supply, then they would save the customer and themselves all this time and trouble about customer privacy. It would also compensate somewhat for their misleading TV ad. Deceitful is the bottomline description for this company's marketing practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Revdex.com[redacted]April **, 2015Dear [redacted],In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:Per our previous response, [redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®. Our Sales Representatives read from a legally approved script and are required to follow the steps accordingly and explain the details of the offer as we have multiple offers for the customer to choose i.e. free and risk-free offer(s) of many of our products. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours ofoperation, and the Customer Service phone number to contact us if they are not satisfied with their order. Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,[redacted]New Vitality[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not address my complaint about not advising the customer up front, before getting customer's credit card information, that their "free offer" is conditioned upon customer's willingness to subscribe to an automatic supply of their product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This company once again charging my card . When I specifically call in and ask them not to charge my card . Please cancel? I'm still get charge for product that I ask to cancel any future charges. Now with this charge of only 36.94 cause my bank acct to over drawn .Desired Settlement: I need my full refund back into my acct within 24 hours alone with paying the over draft fee of 36.00 for this inconvenient

Business

Response:

Revdex.com[redacted] December **, 2014 Dear [redacted], In response to your letter regarding Customer Experience ID [redacted] followed our standard policy and procedure with the customer as outlined below: [redacted] is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. Per [redacted]’ previous complaint ID [redacted] dated 10/**/2014 we had honored his request an outstanding orders and issued a refund. [redacted] placed 2 new free trial orders for 2 of our products on 11/**/2014 on our website one for Coco Complete and the other for Royal Greens Ultra. The website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail. The shipment that was charged and shipped on 12/**/2014 was a result of one of the above stated orders. Per [redacted]’ conversation with one of our customer service representative on 12/**/2014 his participation in our preferred shipping program was canceled and a courtesy refund in the amount of $20 was issued to [redacted] account ending in [redacted] and [redacted] didn’t have to return the product. Please feel free to contact me at any time if you have any questions or need any additional information. Sincerely, [redacted]###-###-####

Review: On about February *, 2014, I received by visa credit card statement and discovered that New Vitality had made an unauthorized charge of $126.79. I called the company and the person that I spoke with said they have no record of me. I called them again in April because the amount was still on my record. The representative said she would give me credit if I faxed them the bank statement. The bank statment was faxed to them two weeks ago but I don't know whether I have been given credit. Meanwhile, I have had a lot of problem with the credit card company because I did not pay them for the fraudulent charge. They have charged me late fees and threathened to report me to the credit company just because of this fraud of the alleged company. This is not the only time this company has made an unauthorized charge to my card. Last year, they sent me a package of product that I did not order. After numerous calls to them and the credit card company, I was able to mail the package back to them and my account was credited.Desired Settlement: I want them to pay the late fees that I have been charged as a result of their charge to my account. Then I want them to compensate me for the harassment that I have encoounter with the credit card company. The credit card company referred the debt to their collection department and they called me twice in April at 8 am yelling at me to pay that debt.

Business

Response:

[redacted]

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio and/or television. We offer both free and risk-free offers of many of our products.

Our records indicate that on October **, 2013 an order was charged and shipped out to [redacted] for a total of $126.79. Per [redacted]’s conversation with our Customer Service Representative on November *, 2013 a partial credit of $30 was issued to [redacted]’s MasterCard account ending in [redacted] and a pre-paid label was sent to him to return the product back to us at our expense. The product was returned to us and a refund in the amount $91.80was processed for [redacted] on 12/**/2013, making the total refund in the amount of $121.80.

We received a chargeback from our bank on January *, 2014 and it was responded accordingly by our chargeback processing team. We did not charge the customer’s credit card again. The customer has to resolve this with customer’s credit card company now as they will not give the customer multiple credits for the same charge i.e. a refund that we processed and the refund for the chargeback he made.

Also, as a matter of customer service upon receipt of the complaint from your office we have issued the remaining credit of $4.99 for shipping and handling to the card that is listed on the Customer’s account.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

###-###-####

Review: I ordered one time from them and I got what I ordered and then the next month they took out of my checking account 609.00. and I did not order nothing eles from them so I called them and they asked if I had got a package of vitaims from them.And I said no that I hadn't and did not order any thing eles from them.I told them that I wanted my money put back in my checking account and they said they would put back 300.00 back.and when I got the package to send it back to them and they would put the rest of my money in my account.So when I received the package I sent it back right then now they say they didn't get the package and can not give the money back to me .they ask if I put insurance on the package and I did not.and need help getting my money back. thank you.Desired Settlement: put my money back into my checking account

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers for many of our products.

Our records indicate that on September **, 2013 a new order was placed by [redacted] consisting of 12 bottles of Super Beta Prostate® and 12 bottles of Triple Action Virility Support® for the total of $618.85 with our special promotions department. All customers are advised if they are not satisfied with the product to call our Customer Service Department within thirty days; the Sales Representative does provide the number for the customer to call in the initial sales call; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail. The order indicates [redacted] accepted the offer.

Per [redacted]’s call with our Customer Service Representative on September **, 2013, [redacted] stated that he would like to return the September **, 2013 package back for a refund. Customer Service Representatives advise the customers of our return guidelines and the same are enclosed below:

All our packages have an invoice included in them explaining the proper return procedures. We have a 30 day return policy starting from the date of delivery. We do advise our customers to purchase postage as New Vitality is not responsible for any lost or damaged packages and to avoid being charged the re-stocking fee. There is no guarantee on if and when the package sent back as refused or return to sender will arrive.

As an extended courtesy the Customer Service Representative issued a partial refund of $309.25 to [redacted]’s VISA account ending in [redacted] immediately and also sent a pre-paid label to return the product back to us at our expense. [redacted] received the label and called us back to confirm the same on September **, 2013. However, [redacted] sent the product back to us as “return to Sender” instead of using the pre-paid label. As stated above there is no guarantee on if and when the package sent back as refused or return to sender will arrive. We received the package back at our facility and the remaining balance of $309.60 to [redacted]’s VISA account ending in [redacted] on October **, 2013.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Review: As I watched the tv commercial for [redacted], they say it's a 30 day FREE TRIAL... When I called the number on the screen:###-###-####(03/**/15@6:41pm) to get my free pills she told me it would require a credit card number to cover shipping & handling cost of $6.81... Then she ([redacted])said I needed to agree to the auto-refill program as well, and if I opted-out I would just need to call and cancel... I told her then I didn't want to be obligated to be pro-active in having to cancel an order I did not want. I just wanted the free trial offer. She said I first needed to agree to their terms which she ran through very fast. I thought I was just agreeing to the free trial offer. Then shortly after she told me I would be billed for $86.89 at which time I immediately said that was NOT what I wanted, and I requested the whole order be canceled at once! She said it could not be done, that I'd have to call their Customer Service number to cancel. We went back and forth on this issue for a minute or two but she said there was nothing she could do, I just have to call the ###-###-#### CS number to cancel my order. I hung-up and called that number right away(6:53pm)I got was a recording saying their office was now closed,call back at 8am. My wife went on-line to check our account first thing in the morning and saw the funds were already taken out. When I called CS that morning at 8am I was told my order had already shipped and there was nothing I could do... I complained more and was offered a $20 refund. I continued to complain and was then offered a $69.95 refund and I was told that's all he could do for me. I called back a half hour later and asked to speak to a supervisor after identifying myself and telling her of my dissatisfaction. It wasn't until I said I was going to report them to the Revdex.com that I got some action. She([redacted]) put me on hold for a minute, and when she came back I was told I'd get $79.90 refunded. Their Business practices are not honest!!!Desired Settlement: I want the $79.90 refund I was promised. I guess I'm stuck with the 3 bottles they've shipped which I ended-up paying $6.99 for... But my main objective is to see this company and these practices ended and put out of business. I see now there is a class action lawsuit against them due to similar complaints.... I was not treated honestly from the beginning, and the product's claims of helping a man's prostate health are also found to be false and perhaps dangerous!!! Thank You

Business

Response:

[redacted]Dear [redacted],In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. Free offers require the customer to purchase shipping and handling. There is no charge for the product. Customers are responsible for all shipping and handling fees which are non-refundable. [redacted] called in and placed the original order with us on 03/**/2015 in response to a radio/TV advertisement for a free offer of our product, [redacted]®. He initial agreed to the promotion of free bottle of [redacted]® and agreed to pay $6.99 for shipping and handling. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion of buy 2 get 1 free with the Preferred Customer Program which would guarantee him a special promotion to receive all future shipments at a discounted price of $86.89 (which includes $79.90 for the product and $6.99 for shipping & handling) for three month supply of [redacted]®; the order indicates [redacted] accepted the offer. Once the order is accepted the customer’s card is charged immediately at that point the Sales Representatives are unable to cancel the order and the customers’ are directed to contact our Customer Service Department. The orders are processed periodicallyand once the order has been processed by our warehouse we are unable to cancel the order from being shipped.All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. The customer’s invoice also shows is they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. Please find enclosed below the transaction date, amount and approval code for the refund of $79.90:Transaction Date: 04/**/2015Transaction ID: [redacted]Transaction Amount: $79.90Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,[redacted]New Vitality[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company took $74.89 for an on going purchase which has in the past been delivered but on this occasion I did not recieve the product. I have contacted the bank and they just tell me that because of the fact they put the credit through there is nothing they can do. I contacted the company to let them know that I did not get the package and all they told me that the packaged was confirmed delivered. Well, I tried to explain that if it was delivered I live in a building with 540 units and this package could be anywhere and I am not walking and knocking on everyone;s door to find this package. Their only response to contact the post office. Well, first I do not think that is my responsability to look for this package it is theirs to make sure I get it. I requested a refund and they refused. I do not feel that I should pay for something I never got.Desired Settlement: I want them to refund my money and technically they should be held responsible for fees that I have attained for they overdrawn my account which has now totaled $137.00 as of today. I of course will be happy with just a refund.

Business

Response:

New Vitality (the

“Company” or “we”) received your inquiry dated November **, 2015 regarding a

complaint made by Mr. Miguel S[redacted] (the “Customer”) concerning shipment not

received and monies pending to be refunded. We appreciate the opportunity to

respond to the Customer’s concerns. After

several attempts to contact Mr. S[redacted] went unsuccessful we have processed Mr.

Miguel’s request and refunded the order in question the full amount of $74.89. Thank you for bringing this matter to our attention. We trust that this response addresses your

inquiry. Please let us know if you have

any further questions. Tell us why here...

Review: the product in question is agelessmale I wanted to try their free bottle of the product ,,if I like it I would order more,,well I tried the free bottle,I didn't like it so I didn't order any more,,then all of a sudden I was charged $88. out of my checking account which I can't have done because I am 72 years old and have only ss to live on.If they take that out of my account,I wo n't have any money in there to cover my life insurance payment.I just called them and asked if I shipped back that order that they sent me,,they said no because it was over 30 days as far as money back quarintee. I had no idea I was getting into such a mess,I have no way to cover that $88.00,if they take it out I can't pay monthly life ins. paymentsDesired Settlement: I just want my life back and not to charge me that $88.00 I didn't order it in the first place.they claim for the free bottle you have to sign up auto for shipments,to me thats false advertisement,if I like the stuff maybe yes but I don't

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called after they sent a auto ship order. I told them to stop all auto ship orders. they sent another well I was gone.

I got home and called they won't take the crap back. ageless male. every time I try to take it I throw up.Desired Settlement: I didn't order it I want my money back!!!!!!!!!!!!!!!

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by the mail service provider. If the customer(s) do not see or feel the results within the allotted 30 days, the customer(s) can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and handling fees which are non-refundable.

[redacted] placed an order for 3 bottles of our supplement Super Beta Prostate® and 3 bottles of our supplement Ageless Male® on February **, 2013 on our website. The total for the order was $159.80.

Please see the enclosed screen capture of the website for the entire ordering process. The website has many different options to choose from. Also, the website clearly explains the terms of the Preferred Customer Program. [redacted] opted for the special which locked him into the discount pricing that charges and ships 3 bottles each of Super Beta Prostate® and Ageless Male® every 90 days automatically. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

Per [redacted]’s call with our Customer Service Representative on July **, 2013, his participation from the Preferred Shipping program was canceled. The Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

We also enclosed the copies of all invoices and delivery confirmation for the packages that were sent to [redacted].

As an extended courtesy to [redacted] a refund in the amount of $79.90 has been issued to the VISA account ending in [redacted] doesn’t need to return the product.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Customer Service Manager

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Review: I ordered products from New Vitality until I cancelled the automatic shipment on March **,2013.

I called the company and told them to stop the service, not bill my card and added that if I wanted to order anything I'd call and place an order on the phone.

They agreed and did not bill my card or send any products The last shipment was 3/**/2013. While checking my bank statement today, I found they debited my credit card in the amount of $88.89 for products I never ordered and have no idea what they sent. The date of the charge is June **, 2013.Desired Settlement: Reverse the unauthorized charge of $88.89 to my card and never ship me anything else.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

New Vitality sent my refund today for $86.89. Maybe the two bucks was for handling? – Sat, 6/**/2013.

Sincerely,

Review: We ordered a sample of Ageless Male for $6.95! Then without my consent or knowledge they went into my bank account and took out two payments of $88.89 each! I called and got nowhere! I DID NOT order this product and fraudulently charged!!!

Product_Or_Service: Ageless Male

Order_Number: ID#[redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my $177.78 put back into my account!

Business

Response:

[redacted]

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products.

[redacted] placed the original order with us on 02/**/2014 for the products and based on that original order he has been receiving 3 bottles of the same product every 90 days. To date 3 shipments of 3 bottles have been sent to [redacted]. We were never informed about any cancelation request or the order being not authorized until 08/**/2014 when [redacted] called and spoke with one of our customer service representatives and canceled the standing order placed by her husband under his own name. She wanted to return the last 3 shipments that were received by her husband for a refund. The representative advised [redacted] that 2 out of the 3 shipments were pass our 30 day return guideline and as an extended courtesy issued the refund for the purchase price of the product for the last shipment in the amount of $79.90 to the [redacted] account number ending in [redacted].

We are unable to issue any further refunds for the shipments that are pass our 30 day return guideline.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not true!!!!! We did not make a standing order, I did not complain until later because I did NOT know they were taking payments out of my account! NO ONE AUTHORIZED them to do that!!!![Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

[redacted]

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products.

Per our previous response, [redacted] placed the original order with us on 02/**/2014 in response to a radio/TV advertisement for a risk-free offer of our product, Ageless Male®. He placed the order for a free bottle of Ageless Male® and agreed to pay $6.99 for shipping and handling. The Sales Representative (all Sales Representatives read from a legally approved script) explained the benefits of the Preferred Customer Program which would guarantee him a special promotion to receive all future shipments at a discounted price of $79.90 for a two month supply of Ageless Male®; the order indicates he accepted the offer. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call.

Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order.

We are unable to issue any further refunds for the shipments that are pass our 30 day return guideline.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Review: On Oct. **, 2013 my husband [redacted], was under they impression he was ordering and being BILLED for one month of product. Yet our bank account was debited for $379.35 for a year supply of product!!!! We called back same day and told them there was some kind of mistake, that my husband would have never agreed or given permission for them to debit our bank account for $379.35. The CSR told us that there was nothing she could do and that we could not receive a refund until their product was returned. She did not tell us that there was a specific way in returning the product. All she said was when the package came to simply return it and our money would be refunded. So that is what we did. We refused the package, which shows on the tracking number. It also shows that the package is now sitting at the sorting facility. When I called USPS they stated that there are BOXES and BOXES with the same return address sitting there because postage is due. So I assume that is the reason they charge you the $3.00 restocking fee for refused packages. Your sales people use unethical sales practices that YOU write for them to say over the phone. You take advantage of elderly people who may not be able to hear clearly on the phone or can easily be confused. We should not be still waiting for a refund almost 3 MONTHS later!!!!Desired Settlement: You need to refund us $379.35 minus S&H and $3.00 restocking fee ASAP!!!! and change your confusing way you scam/sell your products!!!!!

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

We apologize for your negative experience and we strive to offer excellent service. We have issued the refund in the amount of $379.35 to [redacted]’s VISA account ending in [redacted].

Additionally an email confirming the above was sent to [redacted] as well.

Please find enclosed below the transaction date, amount and approval code for the refund:

Transaction Date: 01/**/2014

Transaction Amount: $379.35

Transaction ID: [redacted]

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Review: I had sent away for a sample bottle for my father and at that time told the gentleman I did not want any further bottles sent. On July [redacted] I had another charge from the company for $46.94 (unauthorized). I HAVE EMAILED THEM TWICE WITH NO RESPONSE WHATSOEVER. Asking for an immediate refund!Desired Settlement: Immediate refund for $46.94 to my credit card account

Business

Response:

[redacted]In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, thecustomer can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. Free offers require the customer to purchase shipping and handling. There is no charge for the product. Customers are responsible for all shipping and handling fees which are non-refundable. [redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®. She initial agreed to the promotion of free bottle of Super Beta Prostate® and agreed to pay $6.99 for shipping and handling®; the order indicates the Customer accepted the offer. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee her a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. We reviewed our records and there was a second shipment that was charged and shipped on 07/**/2015 for a total of $46.94 including shipping and handling streamingfrom the above stated order before we received the request for cancelation/refund. Per the Customer’s request her participation in our preferred shipping program has been canceled.Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. However as a matter of customer service and extended courtesy we have issued a refund of $39.95 (less shipping and handling fee of $6.99) to the Customer’s [redacted] account on file. Please find enclosed below the transaction date, amount and approval code for the refund of $39.95:[redacted]Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P[redacted]VP of Marketing[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]First of all as of this date 7-**-2015 I have received no refund. Second When I was on the phone I explained to the gentleman that the product was for my father and I did Not want any further shipment to whichhe responded he would take care of that and no further shipments would come. Third I just received a package from this company Friday July ** which I did not open and sent back return to sender not ordered. Fourth why would I have to pay for shipping on a product I did NOT order?? I expect and demand a full refund for illegal charges not authorized to my account!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]In response to your letter regarding Customer Experience ID [redacted] New Vitality followed our standard policy and procedure with the customer as outlined below:As stated before in our previous response(s) enclosed below. [redacted] would not have been able to avail the special promotion of just paying free shipping and handling for the product had she not agreed to terms of the promotion. The Sales representative would have advised her that she would have to place a onetime order and pay the full price for the product. However, it was not so. [redacted] clearly understood and agreed to the terms of the offer and as stated below, the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.) The Sales Representative also reiterate the terms of the offer at the end of the call (while wrapping up) and before providing an order confirmation number.Also, again we have not received the product back as of now and if and when we do receive the product back the refund would be processed accordingly based on our Return Guidelines given below.[redacted] called in response to a radio/TV advertisement for a free offer of our product, Super Beta Prostate®. She initial agreed to the promotion of free bottle of Super Beta Prostate® and agreed to pay $6.99 for shippingand handling®; the order indicates the Customer accepted the offer. The Sales Representative (all Sales Representatives read from a legally approved script) offered the special promotion explained the benefits of the Preferred Customer Program which would guarantee her a special promotion to receive all future shipments at a discounted price. All customers are advised if they do not want to continue to receive future shipments automatically to call our Customer Service Department within thirty days to cancel future shipments; the Sales Representative does provide the number for the customer to call and cancel on the initial sales call. In addition to our phone line our Customer Service Department can be reached by email or standard mail. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. We reviewed our records and there was a second shipment that was charged and shipped on 07/**/2015 for a total of $46.94 including shipping and handling streaming from the above stated order before we received the request for cancelation/refund. Per the Customer’s request her participation in our preferred shipping program has been canceled. Our products come with 30-day money back guarantee which starts from the date of delivery provided to us by [redacted]. If for any reason the customer is not satisfied within the allotted 30 days, the customer can return the item andwill receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees. However as a matter of customer service and extended courtesy we have issued a refund of $39.95 (less shipping and handling fee of $6.99) to the Customer’s [redacted] on file. Please find enclosed below the transaction date, amount and approval code for the refund of $39.95:[redacted]We have reviewed the recording and as stated above the Sales Representatives read from a legally approved skip and also repeated and asked for verbal “yes” or “an okay” from [redacted] that she understands how the promotion works and that this a month to month shipment to which [redacted] acknowledged with affirmation (okay.)The refund was issued back to the same [redacted] on file ending in [redacted]. Please refer to the refund receipt that was attached with our initial response.We have not yet received the product back that [redacted] sent back to us as “Return to Sender” and there is no guarantee if or when we will receive this package back. The above stated refund was issued to [redacted]’s [redacted] as courtesy even before the product was returned to us and we are unable to issue any additional refunds.Please feel free to contact me at any time if you have any questions or need any additional information.Sincerely,Mike P[redacted]VP of MarketingNew Vitality[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]You have got to be kidding me!!

This is the same [redacted] response as the first. I specifically told the man on the phone I DID NOT want any future shipments check your tapes. This is a scam!!!!!!!! I DID NOT authorize any chargesto my account except the initial one for $6.99. This company needs to get their act together and refund me immediately or I will see them in court!!!!!!!!!!!!!!! I have spoken to my credit card company and if I do not get a response from this company they will then get involved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The company blindly shipped my $224.69 package with notification or alert and shipped to the wrong address. They do not provide any means by which to see your records on line so this error was clearly on their side and refuse to do anything to correct the problem. I was a long time satisfied customer until this happened and I feel they are more interested in finding fault with me than keeping me as a customer. The Supervisor in Customer Service was very argumentative and accusatory, would not listen to reason or help with any workable solutions. As a long time customer, and would have been for a long time to come I would think a workable resolution could be found. Instead I am out over $200 dollars with no product to show for it. Not to mention I missed a mortgage payment due to their blind withdrawal from my account.

order# [redacted]Desired Settlement: At this point I would simply like a refund or the product that I paid for. I will not ever deal with this company again, nor will anyone I have any influence over, without an agreed upon resolution.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

We apologize for your negative experience and we strive to offer excellent service. We have issued multiple refunds totaling an amount of $224.69 to [redacted]’s MasterCard account ending in [redacted]. Additionally we had one of our [redacted]’s try to contact [redacted] in regards to his complaint and left voicemail messages.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Review: This complaint includes several related complaints that are options on the top. Let me begin by saying I am speaking on behalf of my father, I am [redacted], his daughter. My father had ordered this product off an infomercial and we received the product and it did not work. He then I guess agreed to have the monthly payments taken out and after speaking with him never agreed to having the payments taken out. I then contacted new vitality and had explained to the customer service representative the same situation and told her that I wanted to return everything and I no longer wanted him to be charged. She had told me that it had shipped out that morning and that she couldn't refund me, I said well that's fine when it arrives here at my house I will mail it back for my father, she then proceeds to tell me that they have changed addresses and that the return label that comes in the box is incorrect and that they wouldn't return my money and that she could give me a 20.00 credit to keep the product. I don't understand how a company works like that not only was she misleading me and my dad but also scamming us and to add that she was extremely rude and when I tried to have her restate what she was saying , she said it with disgust that I had to ask her to say it again and talked louder and very rude. I have received stuff off the TV and have never had this issue I also work in customer service and know that things like this happen, but I expect the respect, not to be dealt with as if i'm nothing and that they do not need my business. Let me also add that they charged my dads card in June for $6.00, and then in 7/**/13 my dad was the charged $29.95, and on 8/**/13 my dad was charged $39.01, since June he has received one 1 floz bottle and has not received anything else from this company.Desired Settlement: I would like a refund for the money that my father has paid for this item that does not work for him and that they no longer send items and to verify that the account has been cancelled because when I no longer wanted to deal with her attitude, I told her that I didn't want the credit that I wanted to return these items that I was done talking with her and that I was going to be reporting the company to the Revdex.com.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

Per [redacted]’s call with our Customer Service Supervisor on September **, 2013, two refunds of $29.95 and $39.13 were issued to [redacted]’s MasterCard account ending in [redacted]. The refund approval could take up to 48 business hours to fully process. [redacted] doesn’t have to return the products that he has received from us.

Please find enclosed below the transaction date, amount and approval code for the refunds:

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

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