NAC Marketing Company

Review: My physician has told me to quit taking New Vitality product Ageless Male. But New Vitality charged me from my checking account anyway. My wife cancelled the order back in February, but they still charged me anyway, they refused to refund the shipping and handling. It is okay for you to speak to my wife as she is the one who has been dealing with them.Desired Settlement: I want them to refund the shipping and handling of $6.99. They are refunding the amount of the pills $39.95. but they need to refund the shipping and handling as well once they knew the order was cnacelled.

Business

Response:

[redacted], thank you for bringing this to our attention. We are going to coach the agent that assisted you and have provided you with a refund of the $6.99 to the credit card that we have on file. Please let us know if you have any additional questions.

Review: New Vitality offers a buy one get one free on their ageless male product but when you call to order the product they refuse to honor their advertising. They also have a incorrect number listed on their web page for their ordering. When you call the number provided you get a 5 second message redirecting you to another number for credit problems.Desired Settlement: I just want the products they offer on their web site. It states buy one get one free

Consumer

Response:

When I bring there web site up it states "Limited Time Offer - Buy one Get one free 60 day supply. Regular price $79.90 only $39.95.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by the mail service provider. If the customer(s) do not see or feel the results within the allotted 30 days, the customer(s) can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and handling fees which are non-refundable.

[redacted] contacted us on June **, 2013 in response to a radio or television advertisement for a risk-free offer of one of our products, [redacted]®. He placed the order for a risk-free bottle and agreed to pay a total of $46.94 for the product and shipping and handling. The Sales Representative (all Sales Representatives read from a legally approved script) explained the offers that are available for him to choose from.

Please see the enclosed screen capture of the website for the entire ordering process. The website has many different options to choose from. We don’t have an option where you order 1 bottle and get 1 free.

All customers are advised to contact our Customer Service Department in regards to any questions they may have. The Sales Department cannot help the customer in regards to any question for credit or for making changes to the order. The same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Customer Service Manager

New Vitality

Review: I signed up for a monthly supply of Super Beta Prostate and, after 3 months, cancelled my account by phone. The following month, I received another supply unsolicited. I called only to learn that I had two accounts of which I was unaware. I cancelled the second account and, on March **, 2014, I returned the Beta Prostate unopened to [redacted] at my own expense of $6.95. My credit card was billed $88.89 but the refund was only $79.90 leaving a deficit of $8.99 that, together with the $6.95 postage, totals $15.94 out of my pocket for their mistake.Desired Settlement: I would like to be compensated for the $15.94 out of pocket.

Business

Response:

[redacted], thank you for bringing this to our attention. We have refunded the $15.94 back to your credit card that was used for the purchase. The refund should take 48 - 72 hours to appear on your credit card company. Please let us know if you have any additional questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a trial of ageless male for my boyfriend and was unhappy with the results and knowing that I checked the box that I did not want autodelivery I did not reorder. Last week I received 2 bottles and called customer service regarding sending back. The lady I spoke to was very pushy insisting that it takes a bit longer to work and would not provide the return information. The problem I had was it had a bad reaction and made my boyfriend very violent and angry. Two days after the call to customer service he hit me so I had him kicked out. I called customer service again to state that I really need to return the meds he no longer resides with me. This time I was provided the return address and returned them and got confirmation they were received. The issue is the agent stated even though I was returning them I was unable to get my money back due to the lady 2 days earlier did not cancel. I dispute this because I had returned them unopened and had tried to have it canceled, there is suppose to be a 30 day money back guarantee and I returned them the 2 days after receiving themDesired Settlement: I just want to get my money back for the 2 bottles since they were not even used and returned in a timely manner. This was a horrible experience and very upsetting

Business

Response:

[redacted], thank you for bringing this to our attention. We have processed a refund for $79.90 to the credit card that you provided on your initial order. We have also ensured that you will no longer receive any additional shipments. Please let us know if you have any additional questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Several months ago I ordered some vitamin supplements from New Vitality to try them. I made it clear (and called customer service) to ensure there would be no autoship. Today I receive a 3 month supply of everything I tried and was charged $228.69. When I called customer service - they were very aggressive and told me that when I accepted their terms and conditions I agreed to the the order and that more would be coming. I demanded that they cancel all future orders and refund my order including shipping as I did not order these vitamins. I also noted that I called to ensure this would not happen. They told me it was too bad and I could ship them back for a partial refund. These tactics are deceptive. I read many contracts all day and I did not see any such language agreeing to this order.Desired Settlement: Refund money in full and pay for shipping back plus their "handling charges" as I did not agree to this order. I will file suit in small claims court if need be. This is unacceptable. I have never complained about any product in the past.

Business

Response:

Dear

In

response to your letter regarding Customer Experience ID [redacted], New Vitality

followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our

line of natural health and cosmeceutical products over the radio. We offer both

free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers

require customer(s) to purchase the product at the advertised price plus the

shipping and handling. The customer(s) can use the product for a full 30-days

which start from the date of delivery provided to us by the mail service

provider. If the customer(s) do not see

or feel the results within the allotted 30 days, the customer(s) can return the

item and will receive a prompt and complete refund of the purchase price of the

product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase

shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and

handling fees which are non-refundable.

[redacted] placed a multi-bottle order for few

of our supplements on September **, 2013 on our website. The total for the

order was $197.73.

The website has many different options to choose

from. Also, the website clearly explains the terms of the Preferred Customer

Program. [redacted] opted for the special which locked him into the

discount pricing that charges and ships the product [redacted] ordered every

90 days automatically. All customers are advised if they do not want to

continue to receive future shipments of the product to call our Customer

Service Department to cancel future shipments; the same is also stated on the

invoice that is sent along to the customer as well as on the order confirmation

email. In addition to our phone line our Customer Service Department can be

reached by email or standard mail.

Per [redacted]’s call with our Customer Service

Representative on December **, 2013, his participation from the Preferred

Shipping program was canceled. The Customer Service Representatives (all

Customer Service Representatives read from an approved script) explain all the

options the customers have available to modify or reschedule their next

shipment date of the product based on their individual situation(s) i.e. low on

funds, moving, traveling, or usage. The customers are advised if they do not want

to continue to receive future shipments of the product or if they want to

return a product for credit to call our Customer Service Department before the

mutually agreed date.

As

an extended courtesy to [redacted] we issued refund in the amount of $228.69

to the VISA account ending in [redacted] was also sent a pre-paid

return label to return the product at our expense.

Additionally we tried to contact [redacted] in

regards to his complaint and were unsuccessful. We spoke with [redacted] advising on the

above.

Please feel free to contact me at any

time if you have any questions or need any additional information.

Sincerely,

New Vitality

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company took money from my account when I did not have any money and they said they would return my bank fees but they only returned 50 dollars of 66.89 and no bank fees. When I called them they said they do not return shipping I said I refused the shipment as I had already cancelled my account. They said they will give back only 9.99 when they kept 16.89. When I called about them taking 66.89 from my account when I had no money they said they would pay my bank fees and they did not and now refusing to give back my 16.89 for shipping when I returned the shipment.Desired Settlement: I want the 16.89 they kept of my money given back to me.

Business

Response:

[redacted]

December *, 2014 Dear [redacted], In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below: New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. We have gone ahead and honored [redacted]’ request to issue the charge in question of $66.89 to the VISA ending in [redacted]. Please find enclosed below the transaction date, amount and approval code for the refunds totaling to $66.89: Transaction Date: [redacted]Transaction ID: [redacted]Transaction Amount: $50.00 Transaction Date: [redacted]Transaction ID: [redacted]Transaction Amount: $16.89 We do not refund any overdraft fees as the charge occurred based on the original order placed with New Vitality on 09/**/2014 for a risk-free offer of our products. Customers are not signed up to participate in the Preferred Customer Program without their authorization. Preferred Customer Program participation disclosure is very important to us as such the customer’s invoice shows they are on automatic shipment, includes the hours of operation, and the Customer Service phone number to contact us if they are not satisfied with their order. Please feel free to contact me at any time if you have any questions or need any additional information. Sincerely, [redacted]

Review: Company said the product is free, and I only needed to pay $6.99 for the shipping. They sent me a sample of the product, and charged my bank account $6.99 on August **, 2014, but also took out $46.94 on September **, 2014 without my authorization. After I called them to cancel, they said they would refund some of my money, but they have done so.Desired Settlement: I want a full refund of my money, and to stop the subscription and stop taking out the money out of my account.

Business

Response:

[redacted]

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products.

We have gone ahead and honored [redacted]’s request to issue the charge in question of $46.94 to the VISA ending in [redacted].

Please find enclosed below the transaction date, amount and approval code for the refunds totaling to $46.94:

Transaction Date: [redacted]

Transaction ID: [redacted]

Transaction Amount: $39.95

Transaction Date: [redacted]

Transaction ID: [redacted]

Transaction Amount: $6.99

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Review: I have asked for a refund,New Vitality said it was waiting on the bank for approval but when I contacted the card issuer,I was told New Vitality were lying and they were stalling to give me my money back eventhough they said it will be issued in 24 to 72 hours. The customer service is also rude and non helpfulDesired Settlement: to have the money put back on my card

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

Per [redacted]’s call with our Customer Service Representative on August **, 2013, a refund of $26.94 was issued to the VISA account ending in [redacted]. The refund approval could take up to 48 business hours to fully process. [redacted] doesn’t have to return the product which he received on August **, 2013.

Please find enclosed below the transaction date, amount and approval code for the refund:

Transaction Date: 08/**/2013

Transaction Amount: $26.94

Transaction ID: [redacted]

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

###-###-####

Review: On May *, 2014 I called [redacted] at ###-###-#### to cancel my order. Therefore, [redacted] is at fault for failing to cancel my order when it mailed or shipped my canceled order the next day on May *, 2014 and failed to refund me for the canceled shipping and handling charge of $ 6.99 cents to my Chase debit card.Desired Settlement: Please help me to get back my refund, because [redacted] is at fault for shipping my previously canceled order to me.

Business

Response:

To whom it may concern,

We have issued a refund of $6.99 to [redacted]'s Visa card ending in [redacted] on August [redacted] 2014. We wil consider this matter closed as we have fulfilled [redacted]'s request. Please feel free to contact me at the number below for any further questions.

Thank you,

Consumer

Response:

Review: I have been taking their product Ageless Male when I discovered that there is a Class Action suit pending against this company for health related issues from people taking this supplement. I have also heard that people that have tried to cancel their orders have been continually shipped and charged to their credit card long after they have called to cancel and complain. I have also read about their customer service staff not giving a cancellation code, the customer service provider full name nor their supervisors name.

I called to cancel on June [redacted], 2013 and was greeted by [redacted], last name not given and told her I wanted to cancel. She proceeded to ask if I had any adverse effect by taking it and I told her that I did not have to answer that question and wanted to cancel. She told me that she could not give me a cancellation number but my account was cancelled. I asked how would I have proof other than here word, she could not respond. I further went on to tell her of the Class Action suit filed against her company and compliants of other customers being charged long after they have called and tried to cancel. I pressed her again for a cancellation number, her last name and here supervisor name, she refuse. I asked to speak to her supervisor and she told me he was unavailable.Desired Settlement: I want them to cancel my order, stop sending me product information and offerings. I also want a refund for my last order.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by the mail service provider. If the customer(s) do not see or feel the results within the allotted 30 days, the customer(s) can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and handling fees which are non-refundable.

[redacted] placed an order for 3 bottles of our supplement Ageless Male® on September **, 2012 on our website. The total for the order was $88.89 which comprised of $79.90 for the product and $8.99 for shipping and handling.

Please see the enclosed screen capture of the website for the entire ordering process. The website has many different options to choose from. Also, the website clearly explains the terms of the Preferred Customer Program. [redacted] opted for the special which locked him into the discount pricing that charges and ships 3 bottles of Ageless Male® every 90 days automatically. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail. [redacted]’s last shipment was charged and shipped on June **, 2013.

Per [redacted]’s call with our Customer Service Representative on June **, 2013, his participation from the Preferred Shipping program was canceled. The Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

Please note that the class action suit was brought up by a third party and we need to check if [redacted] is already part of the class action suit settlement group before any refund can be issued.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Customer Service Manager

New Vitality

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have review their response but I am not satified with it as they have stated in their rebuttal "Per [redacted]’s call with our Customer Service Representative on June **, 2013, his participation from the Preferred Shipping program was canceled." Nowhere in the response does the company say that I am cancelled entirely and I will not be charges or sent additional orders. They said I have been cancelled per their shipping program, thus to me this mean I will still on occassion be sent shipments but not on a regular schedule redetermined frequency. Unless they state unequivocally that I am cancelled from receiving any future shipments or obligations in writing, I am not willing to accept their reply.

I have not entered into a Class Action Lawsuti against this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

Per our previous response embedded below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by the mail service provider. If the customer(s) do not see or feel the results within the allotted 30 days, the customer(s) can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and handling fees which are non-refundable.

[redacted] placed an order for 3 bottles of our supplement Ageless Male® on September **, 2012 on our website. The total for the order was $88.89 which comprised of $79.90 for the product and $8.99 for shipping and handling.

Please see the enclosed screen capture of the website for the entire ordering process. The website has many different options to choose from. Also, the website clearly explains the terms of the Preferred Customer Program. [redacted] opted for the special which locked him into the discount pricing that charges and ships 3 bottles of Ageless Male® every 90 days automatically. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail. [redacted]’s last shipment was charged and shipped on June **, 2013.

Per [redacted]’s call with our Customer Service Representative on June **, 2013, his participation from the Preferred Shipping program was canceled. The Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

As stated above per [redacted]’s call with our Customer Service Representative on June **, 2013, his participation from the Preferred Shipping program was canceled. This means he will not be charged or shipped anymore product unless and until he places a new order with us himself.

Also, as one-time courtesy we have issued a refund in the amount of $79.90 to [redacted]’s MasterCard account ending in [redacted] doesn’t have to return the product.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

Customer Service Manager

###-###-####

Review: I ordered Warrior Mist a one time charge. They signed me up for auto delivery of this product. They stated they spoke to me about auto delivery. I ordered this product online and never spoke to anyone about auto delivery. They now refuse to refund the full amount of the purchase.Desired Settlement: I want the full $39.95 Refunded, not a partial refund since I did not request the second delivery. I also believe this practice of setting people up for automatic delivery should stop.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by the mail service provider. If the customer(s) do not see or feel the results within the allotted 30 days, the customer(s) can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and handling fees which are non-refundable.

[redacted] placed an order for 1 bottle of our product Warrior Mist® on June **, 2013 on our website. The total for the order was $5.95 for shipping and handling. The package was delivered on June **, 2013.

The second shipment was charged and shipped on July **, 2013. We document all accounts electronically and automatically once a Customer Service Representative has spoken with a customer and there is no record of any Customer Service Representative speaking with [redacted] up until July **, 2013.

Please see the enclosed website screen capture for the ordering process. The website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

Per [redacted]’s call with our Customer Service Representative on July **, 2013, her participation from the Preferred Shipping program was canceled. The Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

As a courtesy [redacted] was issued 2 refunds of $10 each for a total refund of $20 to keep the product. To further extend our courtesy we have issued the remaining refund of $15.90 to [redacted]’s MasterCard account ending in [redacted]. The total of the amount charged to [redacted] was $35.90 and the total of the 3 refunds is $35.90. [redacted] doesn’t have to return the product.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi,

They may claim to have sent two $10 refunds and a $15.90 refund but that is not true. I gave them an opportunity to do what was right, I wrote to them, I called them but I found them to be uncooperative. I find it unsatisfactory that they do business this way and think they can offer a partial refund for something not requested. I did get $10 but nothing more so I am still out $25.90. I went to my bank today to dispute the charges but that is also in limbo, I would appreciate a resolution as soon as is possible.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

Per our previous response embedded below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

To explain the offers in detail, risk-free offers require customer(s) to purchase the product at the advertised price plus the shipping and handling. The customer(s) can use the product for a full 30-days which start from the date of delivery provided to us by the mail service provider. If the customer(s) do not see or feel the results within the allotted 30 days, the customer(s) can return the item and will receive a prompt and complete refund of the purchase price of the product less shipping and handling and any applicable re-stocking fees.

Free offers require customer(s) to purchase shipping and handling. There is no charge for the product.

Customer(s) are responsible for all shipping and handling fees which are non-refundable.

[redacted] placed an order for 1 bottle of our product Warrior Mist® on June **, 2013 on our website. The total for the order was $5.95 for shipping and handling. The package was delivered on June **, 2013.

The second shipment was charged and shipped on July **, 2013. We document all accounts electronically and automatically once a Customer Service Representative has spoken with a customer and there is no record of any Customer Service Representative speaking with [redacted] up until July **, 2013.

Please see the enclosed website screen capture for the ordering process. The website clearly explains the terms of the Preferred Customer Program. All customers are advised if they do not want to continue to receive future shipments of the product to call our Customer Service Department to cancel future shipments; the same is also stated on the invoice that is sent along to the customer as well as on the order confirmation email. In addition to our phone line our Customer Service Department can be reached by email or standard mail.

Per [redacted]’s call with our Customer Service Representative on July **, 2013, her participation from the Preferred Shipping program was canceled. The Customer Service Representatives (all Customer Service Representatives read from an approved script) explain all the options the customers have available to modify or reschedule their next shipment date of the product based on their individual situation(s) i.e. low on funds, moving, traveling, or usage. The customers are advised if they do not want to continue to receive future shipments of the product or if they want to return a product for credit to call our Customer Service Department before the mutually agreed date.

As a courtesy [redacted] was issued 2 refunds of $10 each for a total refund of $20 to keep the product. To further extend our courtesy we have issued the remaining refund of $15.90 to [redacted]’s MasterCard account ending in [redacted]. The total of the amount charged to [redacted] was $35.90 and the total of the 3 refunds is $35.90. [redacted] doesn’t have to return the product.

Please find enclosed below the transaction date, amount and approval code for each refund:

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a product called Nightskin, which was a product developed by dermatologist, [redacted] I did not know that new vitality ended the relationship with [redacted] and they reformulated the product and continued to call it Nightskin packaged it the same. 2 months ago I received 3 bottles and then found out it was not [redacted]'s Nightskin as I assumed it continued to be as it looked the same. I asked to return the unopened product and was told I was past the 30 day refund timeframe. I feel this is false advertisement in that I was lead to believe I was purchasing the same product I had been purchasing. I would be happy if they would allow me to return the 3 unopened bottles for a full refund,Desired Settlement: Allow me to return the product which is unopened and unused for a full refund.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio. We offer both free and risk-free offers of many of our products.

Night Skin® is owned by New Vitality and [redacted]is no longer associated with New Vitality. Per [redacted]’ compliant and as an extended courtesy we have issued a refund in the amount of $108.89 to her VISA account ending in [redacted] doesn’t need to return the product.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband [redacted] is suffering from low testosterone level & decided to contact the website [redacted] to buy a 60 day supply of Ageless Male tablets & pay only %6.99 for only shipping & handling. I use my spouse's visa card number #[redacted] Exp [redacted] & paid for it over the phone. I contacted them today 15 days later & was told they never got the authorization approval from chase.Desired Settlement: It's not my fault they never got the funds as the account received debited the money & I deserved to be given the product they promised to send to me at no cost with express shipping.

Business

Response:

Dear [redacted],

In response to your letter regarding Customer Experience ID [redacted], New Vitality followed our standard policy and procedure with the customer as outlined below:

New Vitality is a Vitamin Company. We market our line of natural health and cosmeceutical products over the radio and/or television. We offer both free and risk-free offers of many of our products.

We reviewed [redacted]’s account and she was never fully charged for the order that she placed with us on July **, 2013. When the order is placed the card processing system put a pre-authorization on the account and if the funds are not collected/deposited in our account the bank drops the pre-authorization. We did not receive the funds in our account and therefore the order was never processed and shipped.

We will be more than happy to re-process the order for [redacted]. However, we would need to charge her account and once the funds are deposited in our account we will process and ship the order.

Please see the enclosed screenshot of [redacted]’s account showing the error we received while trying to process her order.

Please feel free to contact me at any time if you have any questions or need any additional information.

Sincerely,

New Vitality

Review: Company keeps sending me unwanted advertisings. I've unsubcribed from there mailing list 3 times and am still receiving e-mail.Desired Settlement: Stop sending me unwanted advertisings.

Business

Response:

Revdex.com[redacted] December **, 2014 Dear [redacted], In response to your letter regarding Customer Experience ID [redacted] followed our standard policy and procedure with the customer as outlined below: [redacted] is a Direct Response Marketing Company. We market nutraceutical products over TV and radio. We offer both free and risk-free offers of many of our products. Per [redacted]’s request, his e-mail address has been removed from our mailing list(s.) Please note that since the emails are pre-programmed it does take up to 3 business days before the emails stop coming. Please feel free to contact me at any time if you have any questions or need any additional information. Sincerely, [redacted]###-###-####