Nalley Kia Reviews (%countItem)
Nalley Kia Rating
Address: 7849 Mall Pkwy, Lithonia, Georgia, United States, 30038-2539
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I purchased a Kia Forte from Nalley Kia on 6/24/20. I was honest & forthcoming with all information concerning my finances & employment. I was told I was approved for financing, signed all the paperwork, and off I went in my new car. FIFTEEN DAYS later, they called to inform me that the loan wasn't approved & that I needed to return the car. I was told that my trade-in was still there (it wasn't sellable anyway). According to GA law, they have to return the traded vehicle should the loan not get funded. The fact that they still had it proves that they knew for 15 days that the financing was never approved & never said a word! I don't understand this type of business practice! This ordeal has probably cost me money because I was planning a car trip & had already purchased things that I might not be able to return. They should never have told me I was approved when I wasn't, & they sure shouldn't have gone fifteen days before letting me know!!! Also, when I initially purchased the car, they told me that I would be receiving a survey from Kia. Then they proceeded to hand me a copy of the survey with the answers marked the way they wanted them answered!!! Very questionable behavior.
We work hard to provide the best possible customer experience with each and every transaction, so it's always disappointing to hear from a client that we have let them down. It goes without saying that we are disappointed that we were unable to secure funding arrangements.
Auto loan approvals and bank decisions are made by the lender. While we understand this is frustrating, we assure you that we work hard on the behalf of the customer to try to gain financing and when this can't happen it is a loss for both the customer as well as the dealership.
If I could give the service department at Nalley Kia at Stonecrest negative stars, I would.
I dropped my car off on July 6th, for my scheduled 11:30 am appointment, to have my AC checked and was told, by C on the service team, that I would hear back about my car between 2:30 PM and 3:00 PM. By 4:45 PM no one called or messaged me about my vehicle or the diagnostic results regarding my AC unit. I did not authorize any work on my vehicle because after FIVE HOURS of my car being in the hands of the Nalley Kia service team, I had not received a diagnosis, an estimate or been informed if the AC unit even needs work or if it was just something minor. I would also like to add that there was never a moment when the service rep asked if I had an active warranty (which I do) or even checked the system to see if I have any applicable warranties.
By 4:45 PM, after several unsuccessful attempts to reach C at the service desk (Nalley Kia Stonecrest staff can attest to this) to gain any information about my vehicle, I decided to get a ride to Nalley Kia Stonecrest to retrieve my car. At 5:00 PM, while en route to the Stonecrest location to retrieve my vehicle, I received a somewhat snippy call from the service rep about my vehicle. He read off the service estimate over the phone (although he never asked if I had a warranty or even looked it up in the system) and when I mentioned the lackluster customer care/follow-through surrounding the course of the day, he says he didn't get the emails from the young lady that answered the service calls, asking him to follow up with me, nor did he receive the 2 voicemails I left on the service line. One of the voicemails was left after I followed the prompts on the service line recording to "press 0 for the operator" and was transferred to a sales associate's desk. That sales associate then transferred me to the service rep's line, after repeatedly telling me that I called the sales department; to which I had to remind him that as I stated, I followed the prompts to reach service and when I pressed '0' to reach an operator in the service department, the call went to the sales person who answered. Nalley Kia's issues with their system prompts are not the cutomer's problem. Needless to say, all calls to C in the service department went unanswered.
Unfortunately, this experience with Nalley Kia at Stonecrest is the worst experience I've had dealing with the Nalley Kia service department! Had I been informed that my car would need to be left all day, I could have made arrangements. Instead, I made adjustments to meet a window of time that was not upheld. I understand that delays and backlogs happen but the service rep, was unresponsive, not proactive in his customer care and very cavalier about honoring the courtesy call window of time that HE volunteered. If I drop my car off around 11:30 AM and you tell me you'll call about 3 hours later, at around 2:30 PM with a status update, and over 5 HOURS LATER, at 5 PM you decide to call me after being unresponsive to my attempts to check on the status of my vehicle, how can you expect me to be a satisfied customer?
In all the times I've patronized the Stonecrest location, I have never experienced such an awful level of customer care from the service department. The frustrations of that day could've been avoided with a simple courtesy call or text, in the 3-hour window response time (that was volunteered by their staff), after I dropped off my vehicle.
I'm not asking for miracles but quality customer care goes a long way and this experience was disappointing, at best.
I arrived at Nalley Stonecrest to pick my vehicle up at 5:30 PM without getting any work done and at the moment of starting my car I noticed the AC is making a rumbling sound it never made before. So while I'm sitting outside, in my vehicle, listening to this sound I never heard before I dropped off the car on Monday and following up on a phone call before I drive off, the service rep approaches my car to let me know that I shouldn't sit with my AC on while the car is idle because it could overheat. He says "so while you're sitting like you are now or at lights and things like that, don't leave your AC running because you could overheat your car..." My thermostat going up to the midway mark shortly after turning the car on didn't happen before I took my car in on the 6th; and so now I'm supposed to turn off my air when I'm sitting at lights or in traffic??
Nothing in that experience with the Nalley Kia team made any sense, whatsoever. Based on other reviews of this service location, I would say, AVOID THE STONECREST KIA LOCATION AT ALL COSTS.
After being told I could bring in a faulty battery for replacement, I was then told the car was needed along with the battery. I specifically stated to the parts department and the service scheduler that I was only bringing the battery since the car won't start. After arriving I was told the car was needed. After going back and forth with the service advisor, I asked for the service manager, she said fine then promptly went outside to assist another customer. I asked some other employees who were standing near by for the service manager and was then told he had gone home for the day. I almost walked away but then decided to ask for ANY manager. To my surprise and disappointment, the general manager ***, was standing by the entire time and witness my entire conversation. Not once did he interject nor offer to assist. He only spoke up when I asked for another manager. This was totally unbelievable. After expressing my disappointment and asking why he didn't speak up sooner, he got upset and simply restated what I had already been told as if he had no time for me. Our conversation got somewhat heated so I decided it was best to walk away. This manager actually began to step towards me as if he might get physical. No battery is worth that... Presently I'm trying to get the receipt from their parts department so that I can purchase a new battery from another dealership and have it prorated or replaced for free. I've been told by Justin, who works in the parts department that he emailed the receipt to Kia of Morrow as I requested yesterday but they have not seen it. I then asked him to email it to me and I've yet to receive it. I don't think they have any interest in helping me resolve this issue. I've had past customer service issues with this dealership which is why I currently get my car serviced elsewhere. I only stopped by because it was so convenient and since I was simply picking up a new battery, I figured they could handle that without any problems. I was totally wrong.
Product_Or_Service: Car Battery
Other (requires explanation) I would like the receipt emailed to me. ***@airproducts.com An apology would be appropriate as well.
Upon coming into the service department area, the customer was loud and snappy. He was told the service manager wasn't in and I asked how could I assist him. He asked who I was and I advised him who I was. He got loud and said why didn't you say that upfront. I advised him as soon as we said the Service Manager was gone for the evening, I asked how could I assist. He said I should of spoke right away and said who I was. I asked the customer how may I assist him, again. He advised of the battery issue. My Service Advisor in front of him, advised again that Kia requires the vehicle be on the premises in order to get a prorated credit for a new battery. I advised him that this was Kia's policy and we must adhere to it. He was loud and told me I was of no help and what purpose did I serve. Customer walked passed *** and went towards the Parts counter. I advised him to have a good evening and he got louder and said no and started talking about how horrible of a dealership we were and just berating the staff. I went to the customer and admonished him to please keep his voice down. He then got loud with me and told me to get loss. I advised him that I'm the GM and if he continued to act the way he was, that I would ask for him to leave. After a few more words, he lowered his voice, tone & aggressiveness and I had the Parts counter to assist him.
After being told I could bring in a faulty battery for replacement, I was then told the car was needed along with the battery. I specifically stated to the parts department and the service scheduler that I was only bringing the battery since the car won't start. After arriving I was told the car was needed. After going back and forth with the service advisor, I asked for the service manager, she said fine then promptly went outside to assist another customer. I asked some other employees who were standing near by for the service manager and was then told he had gone home for the day. I almost walked away but then decided to ask for ANY manager. To my surprise and disappointment, the general manager ***, was standing by the entire time and witness my entire conversation. Not once did he interject nor offer to assist. He only spoke up when I asked for another manager. This was totally unbelievable. After expressing my disappointment and asking why he didn't speak up sooner, he got upset and simply restated what I had already been told as if he had no time for me. Our conversation got somewhat heated so I decided it was best to walk away. This manager actually began to step towards me as if he might get physical. No battery is worth that... Presently I'm trying to get the receipt from their parts department so that I can purchase a new battery from another dealership and have it prorated or replaced for free. I've been told by Justin, who works in the parts department that he emailed the receipt to Kia of Morrow as I requested yesterday but they have not seen it. I then asked him to email it to me and I've yet to receive it. I don't think they have any interest in helping me resolve this issue. I've had past customer service issues with this dealership which is why I currently get my car serviced elsewhere. I only stopped by because it was so convenient and since I was simply picking up a new battery, I figured they could handle that without any problems. I was totally wrong.
Product_Or_Service: Car Battery
Other (requires explanation) I would like the receipt emailed to me. ***@airproducts.com An apology would be appropriate as well.
Upon coming into the service department area, the customer was loud and snappy. He was told the service manager wasn't in and I asked how could I assist him. He asked who I was and I advised him who I was. He got loud and said why didn't you say that upfront. I advised him as soon as we said the Service Manager was gone for the evening, I asked how could I assist. He said I should of spoke right away and said who I was. I asked the customer how may I assist him, again. He advised of the battery issue. My Service Advisor in front of him, advised again that Kia requires the vehicle be on the premises in order to get a prorated credit for a new battery. I advised him that this was Kia's policy and we must adhere to it. He was loud and told me I was of no help and what purpose did I serve. Customer walked passed *** and went towards the Parts counter. I advised him to have a good evening and he got louder and said no and started talking about how horrible of a dealership we were and just berating the staff. I went to the customer and admonished him to please keep his voice down. He then got loud with me and told me to get loss. I advised him that I'm the GM and if he continued to act the way he was, that I would ask for him to leave. After a few more words, he lowered his voice, tone & aggressiveness and I had the Parts counter to assist him.
After being told I could bring in a faulty battery for replacement, I was then told the car was needed along with the battery. I specifically stated to the parts department and the service scheduler that I was only bringing the battery since the car won't start. After arriving I was told the car was needed. After going back and forth with the service advisor, I asked for the service manager, she said fine then promptly went outside to assist another customer. I asked some other employees who were standing near by for the service manager and was then told he had gone home for the day. I almost walked away but then decided to ask for ANY manager. To my surprise and disappointment, the general manager ***, was standing by the entire time and witness my entire conversation. Not once did he interject nor offer to assist. He only spoke up when I asked for another manager. This was totally unbelievable. After expressing my disappointment and asking why he didn't speak up sooner, he got upset and simply restated what I had already been told as if he had no time for me. Our conversation got somewhat heated so I decided it was best to walk away. This manager actually began to step towards me as if he might get physical. No battery is worth that... Presently I'm trying to get the receipt from their parts department so that I can purchase a new battery from another dealership and have it prorated or replaced for free. I've been told by Justin, who works in the parts department that he emailed the receipt to Kia of Morrow as I requested yesterday but they have not seen it. I then asked him to email it to me and I've yet to receive it. I don't think they have any interest in helping me resolve this issue. I've had past customer service issues with this dealership which is why I currently get my car serviced elsewhere. I only stopped by because it was so convenient and since I was simply picking up a new battery, I figured they could handle that without any problems. I was totally wrong.
Product_Or_Service: Car Battery
Other (requires explanation) I would like the receipt emailed to me. ***@airproducts.com An apology would be appropriate as well.
Upon coming into the service department area, the customer was loud and snappy. He was told the service manager wasn't in and I asked how could I assist him. He asked who I was and I advised him who I was. He got loud and said why didn't you say that upfront. I advised him as soon as we said the Service Manager was gone for the evening, I asked how could I assist. He said I should of spoke right away and said who I was. I asked the customer how may I assist him, again. He advised of the battery issue. My Service Advisor in front of him, advised again that Kia requires the vehicle be on the premises in order to get a prorated credit for a new battery. I advised him that this was Kia's policy and we must adhere to it. He was loud and told me I was of no help and what purpose did I serve. Customer walked passed *** and went towards the Parts counter. I advised him to have a good evening and he got louder and said no and started talking about how horrible of a dealership we were and just berating the staff. I went to the customer and admonished him to please keep his voice down. He then got loud with me and told me to get loss. I advised him that I'm the GM and if he continued to act the way he was, that I would ask for him to leave. After a few more words, he lowered his voice, tone & aggressiveness and I had the Parts counter to assist him.
After being told I could bring in a faulty battery for replacement, I was then told the car was needed along with the battery. I specifically stated to the parts department and the service scheduler that I was only bringing the battery since the car won't start. After arriving I was told the car was needed. After going back and forth with the service advisor, I asked for the service manager, she said fine then promptly went outside to assist another customer. I asked some other employees who were standing near by for the service manager and was then told he had gone home for the day. I almost walked away but then decided to ask for ANY manager. To my surprise and disappointment, the general manager ***, was standing by the entire time and witness my entire conversation. Not once did he interject nor offer to assist. He only spoke up when I asked for another manager. This was totally unbelievable. After expressing my disappointment and asking why he didn't speak up sooner, he got upset and simply restated what I had already been told as if he had no time for me. Our conversation got somewhat heated so I decided it was best to walk away. This manager actually began to step towards me as if he might get physical. No battery is worth that... Presently I'm trying to get the receipt from their parts department so that I can purchase a new battery from another dealership and have it prorated or replaced for free. I've been told by Justin, who works in the parts department that he emailed the receipt to Kia of Morrow as I requested yesterday but they have not seen it. I then asked him to email it to me and I've yet to receive it. I don't think they have any interest in helping me resolve this issue. I've had past customer service issues with this dealership which is why I currently get my car serviced elsewhere. I only stopped by because it was so convenient and since I was simply picking up a new battery, I figured they could handle that without any problems. I was totally wrong.
Product_Or_Service: Car Battery
Other (requires explanation) I would like the receipt emailed to me. ***@airproducts.com An apology would be appropriate as well.
Upon coming into the service department area, the customer was loud and snappy. He was told the service manager wasn't in and I asked how could I assist him. He asked who I was and I advised him who I was. He got loud and said why didn't you say that upfront. I advised him as soon as we said the Service Manager was gone for the evening, I asked how could I assist. He said I should of spoke right away and said who I was. I asked the customer how may I assist him, again. He advised of the battery issue. My Service Advisor in front of him, advised again that Kia requires the vehicle be on the premises in order to get a prorated credit for a new battery. I advised him that this was Kia's policy and we must adhere to it. He was loud and told me I was of no help and what purpose did I serve. Customer walked passed *** and went towards the Parts counter. I advised him to have a good evening and he got louder and said no and started talking about how horrible of a dealership we were and just berating the staff. I went to the customer and admonished him to please keep his voice down. He then got loud with me and told me to get loss. I advised him that I'm the GM and if he continued to act the way he was, that I would ask for him to leave. After a few more words, he lowered his voice, tone & aggressiveness and I had the Parts counter to assist him.
I brought my car to Nally Kia Lithonia to get it serviced. The service consisted of an oil change, tire rotation, 3 point check, etc. My appointment was 2/24/2020 @9:15am my car wasn't ready until 10:50am. I thought everything had been done due to the service rep Tyler Louis stating that my service was complete. However, a tire rotation was not performed and I know this because my left back tire has a slow leak, and as I was headed home my dash board warned me that my back left tire needed air. Now if a rotation was performed that back left tire would have been on the front left but that wasn't the case. At this point I'm not even sure an oil change was done, its sad to go to a dealership to receive services and being told that it was done but its not. Businesses like this don't deserve to be up and running this is basically a scam in so many words. I will not recommend anyone to get a car from here, I will share this story with everyone I know so they can be educated on how Nally Kia gets down. I am disgusted, I will definitely second guess any done at this dealership.
I brought my car to Nally Kia Lithonia to get it serviced. The service consisted of an oil change, tire rotation, 3 point check, etc. My appointment was 2/24/2020 @9:15am my car wasn't ready until 10:50am. I thought everything had been done due to the service rep Tyler Louis stating that my service was complete. However, a tire rotation was not performed and I know this because my left back tire has a slow leak, and as I was headed home my dash board warned me that my back left tire needed air. Now if a rotation was performed that back left tire would have been on the front left but that wasn't the case. At this point I'm not even sure an oil change was done, its sad to go to a dealership to receive services and being told that it was done but its not. Businesses like this don't deserve to be up and running this is basically a scam in so many words. I will not recommend anyone to get a car from here, I will share this story with everyone I know so they can be educated on how Nally Kia gets down. I am disgusted, I will definitely second guess any done at this dealership.
I brought my car to Nally Kia Lithonia to get it serviced. The service consisted of an oil change, tire rotation, 3 point check, etc. My appointment was 2/24/2020 @9:15am my car wasn't ready until 10:50am. I thought everything had been done due to the service rep Tyler Louis stating that my service was complete. However, a tire rotation was not performed and I know this because my left back tire has a slow leak, and as I was headed home my dash board warned me that my back left tire needed air. Now if a rotation was performed that back left tire would have been on the front left but that wasn't the case. At this point I'm not even sure an oil change was done, its sad to go to a dealership to receive services and being told that it was done but its not. Businesses like this don't deserve to be up and running this is basically a scam in so many words. I will not recommend anyone to get a car from here, I will share this story with everyone I know so they can be educated on how Nally Kia gets down. I am disgusted, I will definitely second guess any done at this dealership.
I brought my car to Nally Kia Lithonia to get it serviced. The service consisted of an oil change, tire rotation, 3 point check, etc. My appointment was 2/24/2020 @9:15am my car wasn't ready until 10:50am. I thought everything had been done due to the service rep Tyler Louis stating that my service was complete. However, a tire rotation was not performed and I know this because my left back tire has a slow leak, and as I was headed home my dash board warned me that my back left tire needed air. Now if a rotation was performed that back left tire would have been on the front left but that wasn't the case. At this point I'm not even sure an oil change was done, its sad to go to a dealership to receive services and being told that it was done but its not. Businesses like this don't deserve to be up and running this is basically a scam in so many words. I will not recommend anyone to get a car from here, I will share this story with everyone I know so they can be educated on how Nally Kia gets down. I am disgusted, I will definitely second guess any done at this dealership.
Repairs that were made did not resolve issue with Kia Soul
On December 2, 2019 I took my Kia Soul in to Nalley Kia Stonecrest for an issue of a sqealing noise coming from vehicle. After the technician inspected the vehicle he suggested I replace all belts on the vehicle. I informed him I had previously replace all belts. With his recommendation I had all belts replaced except the timing belt.Total cost $206.91 I brought the vehicle back to Nalley Kia Stonecrest on 1/17/20 after getting the car from my daughter and hearing the noise was still an issue. Upon arrival at Nalley Kia Stonecrest at checkin I told the service advisor I was willing to ride with technician to point out the noise, this offer was not accepted. After waiting for about 2 hours Tyler Louis my adviser told me the Technician could not find or recreate the issue. I informed him that I told them at checkin I was willing to ride with tech and point out issue. Tyler told me once tech was finish with the current vehicle he was working on he would ride with me saw I could point issue out. After about 1 hour he comes back and tells me that the tech found the noise and its the timing belts. I informed Tyler I had the timing belt replaced already, I also told him on 12/2/19 I had all the other belts replaced except Timing belt. I informed him I was not willing to pay any additional money because I felt they missed diagnosed the issue in December. What they did in December did not fix the issue. After the manager and master tech looked at the vehicle they now suggested I replace the water pump for a cost of $485.19. I agreed to this based on their professional technical expertise that this would fix the noise issue.. It took until 2pm on 1/18/20 for the vehicle to be ready. Once I picked up vehicle and pulled out of Nalley Kia Stonecrest parking lot on Mall Drive I heard the same noise I brought the vehicle in for in December and on 1/17/20. I took vehicle right back to service department and informed the adviser Tyler. He told the Manger and the manager had the Master tech ride with me to hear the noise. Now the Master tech is telling me the noise I am hearing is a different noise. Its not the same noise I brought the vehicle in for and that they fixed the vehicle original noise issue. We are at a disagreement at this time and I want to speak with the GM of location. The GM, myself and the Service manger met on 1/21/20 and the only thing they will state is they fixed the noise issue and there is a new noise. They are unwilling to refund money for work and we cannot come too resolution. The manager ask me to come in on 1/22/20 to ride with the Master tech so he can tell me what is causing the new noise issue. I am going to take ride with Master tech, but this will not satisfy anything as its an out for them from having to refund my money. I don't want them working on the vehicle any further because I don't feel their competent to base on my current experience with them.
Refund for all work performed
After the customer came in January 2020 and we were advised of his issue with the misdiagnose of his vehicle a month earlier; the Service Manager advise that he would give the customer a credit for the part/parts purchased towards the new invoice. The Service Manager advised the customer, that with the diagnose in January 2020 what was recommended and paid for by the customer in December 2019 would have still been needed to fix the issue correctly. Customer stated he didn't think he should have to pay for anything and afterwards stated the issue still wasn't fixed. Our shop foreman advised what he originally came for had been fixed and customer was hearing and having another issue with the unit that wasn't pertinent to the original issue. After advising the customer of the credit/credits that were given; customer still felt that we should refund all the money that he had spent. I advised that we had given a sufficient credit amount and offered him to comeback and test drive with our shop foreman of a noise issue that our shop foreman stated was something different from previous diagnoses.
Repairs that were made did not resolve issue with Kia Soul
On December 2, 2019 I took my Kia Soul in to Nalley Kia Stonecrest for an issue of a sqealing noise coming from vehicle. After the technician inspected the vehicle he suggested I replace all belts on the vehicle. I informed him I had previously replace all belts. With his recommendation I had all belts replaced except the timing belt.Total cost $206.91 I brought the vehicle back to Nalley Kia Stonecrest on 1/17/20 after getting the car from my daughter and hearing the noise was still an issue. Upon arrival at Nalley Kia Stonecrest at checkin I told the service advisor I was willing to ride with technician to point out the noise, this offer was not accepted. After waiting for about 2 hours Tyler Louis my adviser told me the Technician could not find or recreate the issue. I informed him that I told them at checkin I was willing to ride with tech and point out issue. Tyler told me once tech was finish with the current vehicle he was working on he would ride with me saw I could point issue out. After about 1 hour he comes back and tells me that the tech found the noise and its the timing belts. I informed Tyler I had the timing belt replaced already, I also told him on 12/2/19 I had all the other belts replaced except Timing belt. I informed him I was not willing to pay any additional money because I felt they missed diagnosed the issue in December. What they did in December did not fix the issue. After the manager and master tech looked at the vehicle they now suggested I replace the water pump for a cost of $485.19. I agreed to this based on their professional technical expertise that this would fix the noise issue.. It took until 2pm on 1/18/20 for the vehicle to be ready. Once I picked up vehicle and pulled out of Nalley Kia Stonecrest parking lot on Mall Drive I heard the same noise I brought the vehicle in for in December and on 1/17/20. I took vehicle right back to service department and informed the adviser Tyler. He told the Manger and the manager had the Master tech ride with me to hear the noise. Now the Master tech is telling me the noise I am hearing is a different noise. Its not the same noise I brought the vehicle in for and that they fixed the vehicle original noise issue. We are at a disagreement at this time and I want to speak with the GM of location. The GM, myself and the Service manger met on 1/21/20 and the only thing they will state is they fixed the noise issue and there is a new noise. They are unwilling to refund money for work and we cannot come too resolution. The manager ask me to come in on 1/22/20 to ride with the Master tech so he can tell me what is causing the new noise issue. I am going to take ride with Master tech, but this will not satisfy anything as its an out for them from having to refund my money. I don't want them working on the vehicle any further because I don't feel their competent to base on my current experience with them.
Refund for all work performed
After the customer came in January 2020 and we were advised of his issue with the misdiagnose of his vehicle a month earlier; the Service Manager advise that he would give the customer a credit for the part/parts purchased towards the new invoice. The Service Manager advised the customer, that with the diagnose in January 2020 what was recommended and paid for by the customer in December 2019 would have still been needed to fix the issue correctly. Customer stated he didn't think he should have to pay for anything and afterwards stated the issue still wasn't fixed. Our shop foreman advised what he originally came for had been fixed and customer was hearing and having another issue with the unit that wasn't pertinent to the original issue. After advising the customer of the credit/credits that were given; customer still felt that we should refund all the money that he had spent. I advised that we had given a sufficient credit amount and offered him to comeback and test drive with our shop foreman of a noise issue that our shop foreman stated was something different from previous diagnoses.
Repairs that were made did not resolve issue with Kia Soul
On December 2, 2019 I took my Kia Soul in to Nalley Kia Stonecrest for an issue of a sqealing noise coming from vehicle. After the technician inspected the vehicle he suggested I replace all belts on the vehicle. I informed him I had previously replace all belts. With his recommendation I had all belts replaced except the timing belt.Total cost $206.91 I brought the vehicle back to Nalley Kia Stonecrest on 1/17/20 after getting the car from my daughter and hearing the noise was still an issue. Upon arrival at Nalley Kia Stonecrest at checkin I told the service advisor I was willing to ride with technician to point out the noise, this offer was not accepted. After waiting for about 2 hours Tyler Louis my adviser told me the Technician could not find or recreate the issue. I informed him that I told them at checkin I was willing to ride with tech and point out issue. Tyler told me once tech was finish with the current vehicle he was working on he would ride with me saw I could point issue out. After about 1 hour he comes back and tells me that the tech found the noise and its the timing belts. I informed Tyler I had the timing belt replaced already, I also told him on 12/2/19 I had all the other belts replaced except Timing belt. I informed him I was not willing to pay any additional money because I felt they missed diagnosed the issue in December. What they did in December did not fix the issue. After the manager and master tech looked at the vehicle they now suggested I replace the water pump for a cost of $485.19. I agreed to this based on their professional technical expertise that this would fix the noise issue.. It took until 2pm on 1/18/20 for the vehicle to be ready. Once I picked up vehicle and pulled out of Nalley Kia Stonecrest parking lot on Mall Drive I heard the same noise I brought the vehicle in for in December and on 1/17/20. I took vehicle right back to service department and informed the adviser Tyler. He told the Manger and the manager had the Master tech ride with me to hear the noise. Now the Master tech is telling me the noise I am hearing is a different noise. Its not the same noise I brought the vehicle in for and that they fixed the vehicle original noise issue. We are at a disagreement at this time and I want to speak with the GM of location. The GM, myself and the Service manger met on 1/21/20 and the only thing they will state is they fixed the noise issue and there is a new noise. They are unwilling to refund money for work and we cannot come too resolution. The manager ask me to come in on 1/22/20 to ride with the Master tech so he can tell me what is causing the new noise issue. I am going to take ride with Master tech, but this will not satisfy anything as its an out for them from having to refund my money. I don't want them working on the vehicle any further because I don't feel their competent to base on my current experience with them.
Refund for all work performed
After the customer came in January 2020 and we were advised of his issue with the misdiagnose of his vehicle a month earlier; the Service Manager advise that he would give the customer a credit for the part/parts purchased towards the new invoice. The Service Manager advised the customer, that with the diagnose in January 2020 what was recommended and paid for by the customer in December 2019 would have still been needed to fix the issue correctly. Customer stated he didn't think he should have to pay for anything and afterwards stated the issue still wasn't fixed. Our shop foreman advised what he originally came for had been fixed and customer was hearing and having another issue with the unit that wasn't pertinent to the original issue. After advising the customer of the credit/credits that were given; customer still felt that we should refund all the money that he had spent. I advised that we had given a sufficient credit amount and offered him to comeback and test drive with our shop foreman of a noise issue that our shop foreman stated was something different from previous diagnoses.
Repairs that were made did not resolve issue with Kia Soul
On December 2, 2019 I took my Kia Soul in to Nalley Kia Stonecrest for an issue of a sqealing noise coming from vehicle. After the technician inspected the vehicle he suggested I replace all belts on the vehicle. I informed him I had previously replace all belts. With his recommendation I had all belts replaced except the timing belt.Total cost $206.91 I brought the vehicle back to Nalley Kia Stonecrest on 1/17/20 after getting the car from my daughter and hearing the noise was still an issue. Upon arrival at Nalley Kia Stonecrest at checkin I told the service advisor I was willing to ride with technician to point out the noise, this offer was not accepted. After waiting for about 2 hours Tyler Louis my adviser told me the Technician could not find or recreate the issue. I informed him that I told them at checkin I was willing to ride with tech and point out issue. Tyler told me once tech was finish with the current vehicle he was working on he would ride with me saw I could point issue out. After about 1 hour he comes back and tells me that the tech found the noise and its the timing belts. I informed Tyler I had the timing belt replaced already, I also told him on 12/2/19 I had all the other belts replaced except Timing belt. I informed him I was not willing to pay any additional money because I felt they missed diagnosed the issue in December. What they did in December did not fix the issue. After the manager and master tech looked at the vehicle they now suggested I replace the water pump for a cost of $485.19. I agreed to this based on their professional technical expertise that this would fix the noise issue.. It took until 2pm on 1/18/20 for the vehicle to be ready. Once I picked up vehicle and pulled out of Nalley Kia Stonecrest parking lot on Mall Drive I heard the same noise I brought the vehicle in for in December and on 1/17/20. I took vehicle right back to service department and informed the adviser Tyler. He told the Manger and the manager had the Master tech ride with me to hear the noise. Now the Master tech is telling me the noise I am hearing is a different noise. Its not the same noise I brought the vehicle in for and that they fixed the vehicle original noise issue. We are at a disagreement at this time and I want to speak with the GM of location. The GM, myself and the Service manger met on 1/21/20 and the only thing they will state is they fixed the noise issue and there is a new noise. They are unwilling to refund money for work and we cannot come too resolution. The manager ask me to come in on 1/22/20 to ride with the Master tech so he can tell me what is causing the new noise issue. I am going to take ride with Master tech, but this will not satisfy anything as its an out for them from having to refund my money. I don't want them working on the vehicle any further because I don't feel their competent to base on my current experience with them.
Refund for all work performed
After the customer came in January 2020 and we were advised of his issue with the misdiagnose of his vehicle a month earlier; the Service Manager advise that he would give the customer a credit for the part/parts purchased towards the new invoice. The Service Manager advised the customer, that with the diagnose in January 2020 what was recommended and paid for by the customer in December 2019 would have still been needed to fix the issue correctly. Customer stated he didn't think he should have to pay for anything and afterwards stated the issue still wasn't fixed. Our shop foreman advised what he originally came for had been fixed and customer was hearing and having another issue with the unit that wasn't pertinent to the original issue. After advising the customer of the credit/credits that were given; customer still felt that we should refund all the money that he had spent. I advised that we had given a sufficient credit amount and offered him to comeback and test drive with our shop foreman of a noise issue that our shop foreman stated was something different from previous diagnoses.
September 3, 2018 my husband and I went to the Nalley Kia dealership in Lithonia, GA with the intention of trading in my 2017 Sportage for a 2019 Sorento. The car I choose did not come with a sun-roof or fog lights. My husband inquired how much it would cost to install both sun-roof and fog lights and was given a quote of approximately $1899. We agreed and that was added on to the sales price and we were given a week to go back and have both sun-roof and fog lights done. We were also promised a loaner while these items were being installed. My husband did take the car back as discussed and was very disappointed while there that they could not installed the sun-roof that day and a known time could not be given as they will have to talk with their outside vendor. He was also told that they do not know when the fog lights will be installed because those lights are not in stock. My husband demanded a refund for the sun-roof and fog lights and was told the manager was not in, so that was impossible that day. We have called numerous times and have been given the run around. We reached out to KIA corporate office and was told they would get in touch with Nalley Kia, but to this day we still have not received a refund or a credit towards the loan. We have also enlisted the assistance of an attorney and still no correspondence from Nalley as to our refund. The next step that will be taken is contacting the local news channel to investigate why the refund process has not been done. As usual it is easy to take one's money, but a different story when it should be refunded.
Product_Or_Service: 09/03/2018
Refund A refund and an apology for the unnecessary stress caused in reaching out to different individuals and departments with no call back.This business have to understand that not everyone have $1900 to give to dealerships that in some ways or another ripping off consumers.
Thank you for the opportunity to respond. Ms. purchased her 2019 in Sept of 2018, as a result, aftermarket accessory companies did not have parts in stock at that time. They have since received these parts and have tried on several occasions to schedule the installation with Ms. but have not been able to reach her. These are ready to be installed she just needs to call *** Plus at XXX-XXX-XXXX to schedule the installation. Thank you
Sunroof and fog lights were completed. Thanks for notifying business.
September 3, 2018 my husband and I went to the Nalley Kia dealership in Lithonia, GA with the intention of trading in my 2017 Sportage for a 2019 Sorento. The car I choose did not come with a sun-roof or fog lights. My husband inquired how much it would cost to install both sun-roof and fog lights and was given a quote of approximately $1899. We agreed and that was added on to the sales price and we were given a week to go back and have both sun-roof and fog lights done. We were also promised a loaner while these items were being installed. My husband did take the car back as discussed and was very disappointed while there that they could not installed the sun-roof that day and a known time could not be given as they will have to talk with their outside vendor. He was also told that they do not know when the fog lights will be installed because those lights are not in stock. My husband demanded a refund for the sun-roof and fog lights and was told the manager was not in, so that was impossible that day. We have called numerous times and have been given the run around. We reached out to KIA corporate office and was told they would get in touch with Nalley Kia, but to this day we still have not received a refund or a credit towards the loan. We have also enlisted the assistance of an attorney and still no correspondence from Nalley as to our refund. The next step that will be taken is contacting the local news channel to investigate why the refund process has not been done. As usual it is easy to take one's money, but a different story when it should be refunded.
Product_Or_Service: 09/03/2018
Refund A refund and an apology for the unnecessary stress caused in reaching out to different individuals and departments with no call back.This business have to understand that not everyone have $1900 to give to dealerships that in some ways or another ripping off consumers.
Thank you for the opportunity to respond. Ms. purchased her 2019 in Sept of 2018, as a result, aftermarket accessory companies did not have parts in stock at that time. They have since received these parts and have tried on several occasions to schedule the installation with Ms. but have not been able to reach her. These are ready to be installed she just needs to call *** Plus at XXX-XXX-XXXX to schedule the installation. Thank you
Sunroof and fog lights were completed. Thanks for notifying business.
September 3, 2018 my husband and I went to the Nalley Kia dealership in Lithonia, GA with the intention of trading in my 2017 Sportage for a 2019 Sorento. The car I choose did not come with a sun-roof or fog lights. My husband inquired how much it would cost to install both sun-roof and fog lights and was given a quote of approximately $1899. We agreed and that was added on to the sales price and we were given a week to go back and have both sun-roof and fog lights done. We were also promised a loaner while these items were being installed. My husband did take the car back as discussed and was very disappointed while there that they could not installed the sun-roof that day and a known time could not be given as they will have to talk with their outside vendor. He was also told that they do not know when the fog lights will be installed because those lights are not in stock. My husband demanded a refund for the sun-roof and fog lights and was told the manager was not in, so that was impossible that day. We have called numerous times and have been given the run around. We reached out to KIA corporate office and was told they would get in touch with Nalley Kia, but to this day we still have not received a refund or a credit towards the loan. We have also enlisted the assistance of an attorney and still no correspondence from Nalley as to our refund. The next step that will be taken is contacting the local news channel to investigate why the refund process has not been done. As usual it is easy to take one's money, but a different story when it should be refunded.
Product_Or_Service: 09/03/2018
Refund A refund and an apology for the unnecessary stress caused in reaching out to different individuals and departments with no call back.This business have to understand that not everyone have $1900 to give to dealerships that in some ways or another ripping off consumers.
Thank you for the opportunity to respond. Ms. purchased her 2019 in Sept of 2018, as a result, aftermarket accessory companies did not have parts in stock at that time. They have since received these parts and have tried on several occasions to schedule the installation with Ms. but have not been able to reach her. These are ready to be installed she just needs to call *** Plus at XXX-XXX-XXXX to schedule the installation. Thank you
Sunroof and fog lights were completed. Thanks for notifying business.
September 3, 2018 my husband and I went to the Nalley Kia dealership in Lithonia, GA with the intention of trading in my 2017 Sportage for a 2019 Sorento. The car I choose did not come with a sun-roof or fog lights. My husband inquired how much it would cost to install both sun-roof and fog lights and was given a quote of approximately $1899. We agreed and that was added on to the sales price and we were given a week to go back and have both sun-roof and fog lights done. We were also promised a loaner while these items were being installed. My husband did take the car back as discussed and was very disappointed while there that they could not installed the sun-roof that day and a known time could not be given as they will have to talk with their outside vendor. He was also told that they do not know when the fog lights will be installed because those lights are not in stock. My husband demanded a refund for the sun-roof and fog lights and was told the manager was not in, so that was impossible that day. We have called numerous times and have been given the run around. We reached out to KIA corporate office and was told they would get in touch with Nalley Kia, but to this day we still have not received a refund or a credit towards the loan. We have also enlisted the assistance of an attorney and still no correspondence from Nalley as to our refund. The next step that will be taken is contacting the local news channel to investigate why the refund process has not been done. As usual it is easy to take one's money, but a different story when it should be refunded.
Product_Or_Service: 09/03/2018
Refund A refund and an apology for the unnecessary stress caused in reaching out to different individuals and departments with no call back.This business have to understand that not everyone have $1900 to give to dealerships that in some ways or another ripping off consumers.
Thank you for the opportunity to respond. Ms. purchased her 2019 in Sept of 2018, as a result, aftermarket accessory companies did not have parts in stock at that time. They have since received these parts and have tried on several occasions to schedule the installation with Ms. but have not been able to reach her. These are ready to be installed she just needs to call *** Plus at XXX-XXX-XXXX to schedule the installation. Thank you
Sunroof and fog lights were completed. Thanks for notifying business.
The dealer listed a car on their website for $19,960. This is what made me go down there. Only for the financial staffer to tell me he couldn't honor the price. That the advertising was wrong and put up as a mistake with that price listed. I mentioned it was the only reason I came down and it seems like that was posted deliberately to get people in the door. He told me it wasn't it was an honest mistake and they had taken it down once they realized. However you go to the website right now at 3:15pm on Friday, February 8, 2019, and the listing is still there. This is false advertisement.
Other (requires explanation) I would like to buy the car at the advertised price. It is not my fault and I shouldn't be penalized and have had to waste my gas over this. Accidents happen but that is the responsibility of the company. If they still refuse to sell the car at the advertised price of $19,960 then I won't buy the car and don't need to hear from the company.
Mr. has purchased the car from us on the following day at agreed price. He had his own financing with Navy Federal Credit Union. he was very happy when he left the dealership.
This has been resolved. I ended up being able to purchase a car from them. They still had the price up I had mentioned but we did settle on a cost.
The dealer listed a car on their website for $19,960. This is what made me go down there. Only for the financial staffer to tell me he couldn't honor the price. That the advertising was wrong and put up as a mistake with that price listed. I mentioned it was the only reason I came down and it seems like that was posted deliberately to get people in the door. He told me it wasn't it was an honest mistake and they had taken it down once they realized. However you go to the website right now at 3:15pm on Friday, February 8, 2019, and the listing is still there. This is false advertisement.
Other (requires explanation) I would like to buy the car at the advertised price. It is not my fault and I shouldn't be penalized and have had to waste my gas over this. Accidents happen but that is the responsibility of the company. If they still refuse to sell the car at the advertised price of $19,960 then I won't buy the car and don't need to hear from the company.
Mr. has purchased the car from us on the following day at agreed price. He had his own financing with Navy Federal Credit Union. he was very happy when he left the dealership.
This has been resolved. I ended up being able to purchase a car from them. They still had the price up I had mentioned but we did settle on a cost.