Nalley Kia Reviews (%countItem)
Nalley Kia Rating
Address: 7849 Mall Pkwy, Lithonia, Georgia, United States, 30038-2539
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The dealer listed a car on their website for $19,960. This is what made me go down there. Only for the financial staffer to tell me he couldn't honor the price. That the advertising was wrong and put up as a mistake with that price listed. I mentioned it was the only reason I came down and it seems like that was posted deliberately to get people in the door. He told me it wasn't it was an honest mistake and they had taken it down once they realized. However you go to the website right now at 3:15pm on Friday, February 8, 2019, and the listing is still there. This is false advertisement.
Other (requires explanation) I would like to buy the car at the advertised price. It is not my fault and I shouldn't be penalized and have had to waste my gas over this. Accidents happen but that is the responsibility of the company. If they still refuse to sell the car at the advertised price of $19,960 then I won't buy the car and don't need to hear from the company.
Mr. has purchased the car from us on the following day at agreed price. He had his own financing with Navy Federal Credit Union. he was very happy when he left the dealership.
This has been resolved. I ended up being able to purchase a car from them. They still had the price up I had mentioned but we did settle on a cost.
The dealer listed a car on their website for $19,960. This is what made me go down there. Only for the financial staffer to tell me he couldn't honor the price. That the advertising was wrong and put up as a mistake with that price listed. I mentioned it was the only reason I came down and it seems like that was posted deliberately to get people in the door. He told me it wasn't it was an honest mistake and they had taken it down once they realized. However you go to the website right now at 3:15pm on Friday, February 8, 2019, and the listing is still there. This is false advertisement.
Other (requires explanation) I would like to buy the car at the advertised price. It is not my fault and I shouldn't be penalized and have had to waste my gas over this. Accidents happen but that is the responsibility of the company. If they still refuse to sell the car at the advertised price of $19,960 then I won't buy the car and don't need to hear from the company.
Mr. has purchased the car from us on the following day at agreed price. He had his own financing with Navy Federal Credit Union. he was very happy when he left the dealership.
This has been resolved. I ended up being able to purchase a car from them. They still had the price up I had mentioned but we did settle on a cost.
My mom bought a car from them and I cosigned. We had the car for almost 2 months and they call saying to return the car because their was no lein holder that would accept us, but there was when we first got the car. We return the car and they tell us that we would get our deposit back. They have blocked us from calling them to find out why it is taking so long for us to get our money.
Product_Or_Service: Kia Rio
Refund We want our down payment back.
Thank you for the opportunity to respond. We are sorry for our customers experience and would be happy to speak directly with the customer regarding the reasons for the financial institutions decision to not approve the loan. Auto loan approvals and bank decisions are made by the lender.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have call in numerous times and each time the manager has said they're busy. They do not want to give our money back. We don't have the car or our down payment.
At Nalley Kia, customer satisfaction is our priority, and when a purchase is cancelled, our usual practice is to return the customer's down payment in most circumstances. In this case, however, Nalley Kia elected to keep the down payment to offset some of the costs it incurred due to our customer's excessive use of the vehicle during the two months she had it.
We delivered the vehicle to the customer on a conditional agreement while she submitted an application for financing through a bank to pay for the vehicle. Ultimately, we cancelled the purchase because we were never paid for the vehicle, that is, no lender approved our customer's application for financing nor did she pay for the vehicle through other funds. The conditional agreement required the customer to return the vehicle promptly, and in the same condition (normal wear and tear permitted) as when it was delivered to her. Rather than bring the vehicle back to us promptly, however, the customer continued to use the vehicle. She had the vehicle for approximately two months. When it was returned, the vehicle was not in the same condition, normal wear and tear excepted, as it was when it left the dealership. The dealership incurred cleaning fees to return the vehicle to the same condition. The vehicle also incurred excessive mileage during the period of her use. Our delivery agreement with the customer expressly allows us to retain the down payment as reimbursement us for these costs and depreciation. That is the reason that our customer did not get a refund of her down payment.
My mom bought a car from them and I cosigned. We had the car for almost 2 months and they call saying to return the car because their was no lein holder that would accept us, but there was when we first got the car. We return the car and they tell us that we would get our deposit back. They have blocked us from calling them to find out why it is taking so long for us to get our money.
Product_Or_Service: Kia Rio
Refund We want our down payment back.
Thank you for the opportunity to respond. We are sorry for our customers experience and would be happy to speak directly with the customer regarding the reasons for the financial institutions decision to not approve the loan. Auto loan approvals and bank decisions are made by the lender.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have call in numerous times and each time the manager has said they're busy. They do not want to give our money back. We don't have the car or our down payment.
At Nalley Kia, customer satisfaction is our priority, and when a purchase is cancelled, our usual practice is to return the customer's down payment in most circumstances. In this case, however, Nalley Kia elected to keep the down payment to offset some of the costs it incurred due to our customer's excessive use of the vehicle during the two months she had it.
We delivered the vehicle to the customer on a conditional agreement while she submitted an application for financing through a bank to pay for the vehicle. Ultimately, we cancelled the purchase because we were never paid for the vehicle, that is, no lender approved our customer's application for financing nor did she pay for the vehicle through other funds. The conditional agreement required the customer to return the vehicle promptly, and in the same condition (normal wear and tear permitted) as when it was delivered to her. Rather than bring the vehicle back to us promptly, however, the customer continued to use the vehicle. She had the vehicle for approximately two months. When it was returned, the vehicle was not in the same condition, normal wear and tear excepted, as it was when it left the dealership. The dealership incurred cleaning fees to return the vehicle to the same condition. The vehicle also incurred excessive mileage during the period of her use. Our delivery agreement with the customer expressly allows us to retain the down payment as reimbursement us for these costs and depreciation. That is the reason that our customer did not get a refund of her down payment.
My mom bought a car from them and I cosigned. We had the car for almost 2 months and they call saying to return the car because their was no lein holder that would accept us, but there was when we first got the car. We return the car and they tell us that we would get our deposit back. They have blocked us from calling them to find out why it is taking so long for us to get our money.
Product_Or_Service: Kia Rio
Refund We want our down payment back.
Thank you for the opportunity to respond. We are sorry for our customers experience and would be happy to speak directly with the customer regarding the reasons for the financial institutions decision to not approve the loan. Auto loan approvals and bank decisions are made by the lender.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have call in numerous times and each time the manager has said they're busy. They do not want to give our money back. We don't have the car or our down payment.
At Nalley Kia, customer satisfaction is our priority, and when a purchase is cancelled, our usual practice is to return the customer's down payment in most circumstances. In this case, however, Nalley Kia elected to keep the down payment to offset some of the costs it incurred due to our customer's excessive use of the vehicle during the two months she had it.
We delivered the vehicle to the customer on a conditional agreement while she submitted an application for financing through a bank to pay for the vehicle. Ultimately, we cancelled the purchase because we were never paid for the vehicle, that is, no lender approved our customer's application for financing nor did she pay for the vehicle through other funds. The conditional agreement required the customer to return the vehicle promptly, and in the same condition (normal wear and tear permitted) as when it was delivered to her. Rather than bring the vehicle back to us promptly, however, the customer continued to use the vehicle. She had the vehicle for approximately two months. When it was returned, the vehicle was not in the same condition, normal wear and tear excepted, as it was when it left the dealership. The dealership incurred cleaning fees to return the vehicle to the same condition. The vehicle also incurred excessive mileage during the period of her use. Our delivery agreement with the customer expressly allows us to retain the down payment as reimbursement us for these costs and depreciation. That is the reason that our customer did not get a refund of her down payment.
My mom bought a car from them and I cosigned. We had the car for almost 2 months and they call saying to return the car because their was no lein holder that would accept us, but there was when we first got the car. We return the car and they tell us that we would get our deposit back. They have blocked us from calling them to find out why it is taking so long for us to get our money.
Product_Or_Service: Kia Rio
Refund We want our down payment back.
Thank you for the opportunity to respond. We are sorry for our customers experience and would be happy to speak directly with the customer regarding the reasons for the financial institutions decision to not approve the loan. Auto loan approvals and bank decisions are made by the lender.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have call in numerous times and each time the manager has said they're busy. They do not want to give our money back. We don't have the car or our down payment.
At Nalley Kia, customer satisfaction is our priority, and when a purchase is cancelled, our usual practice is to return the customer's down payment in most circumstances. In this case, however, Nalley Kia elected to keep the down payment to offset some of the costs it incurred due to our customer's excessive use of the vehicle during the two months she had it.
We delivered the vehicle to the customer on a conditional agreement while she submitted an application for financing through a bank to pay for the vehicle. Ultimately, we cancelled the purchase because we were never paid for the vehicle, that is, no lender approved our customer's application for financing nor did she pay for the vehicle through other funds. The conditional agreement required the customer to return the vehicle promptly, and in the same condition (normal wear and tear permitted) as when it was delivered to her. Rather than bring the vehicle back to us promptly, however, the customer continued to use the vehicle. She had the vehicle for approximately two months. When it was returned, the vehicle was not in the same condition, normal wear and tear excepted, as it was when it left the dealership. The dealership incurred cleaning fees to return the vehicle to the same condition. The vehicle also incurred excessive mileage during the period of her use. Our delivery agreement with the customer expressly allows us to retain the down payment as reimbursement us for these costs and depreciation. That is the reason that our customer did not get a refund of her down payment.
Customer service is HORRIBLE!!! If I could give anything less than one star I would. Everyone I worked with at this dealership was horrible and untrustworthy !!!! The salesperson wasn't knowledgeable about anything he was acting very nervous which made me feel nervous about getting the car. Although I didn't feel comfortable with the salesman I still wanted the car even though the finance managers didn't give me the best deal however once I signed all of the paperwork and got insurance on the the car and was ready to pay the finance manager he began to talk to me in a very condescending way. I'm not sure if he was having a bad day but I felt as if he took his frustrations out on me which made the deal fall through. Days afterwards when I'm trying to get the vehicle took off my insurance the managers at the dealership will not give me anything stating that I never left the lot with the car so I can be refunded the money from my insurance company. I don't recommend you come here to buy a car they will try to take advantage of you and give you a hard a time. I'm a first time buyer and my experience was horrific thanks to the staff at Kia Nalley of Stonecrest! DO NOT SHOP HERE YOU WILL REGRET IT !!! This is from the heart I would hate for someone to experience this type of bad customer service!!!
At Nalley Kia customer satisfaction is our top priority. I am sorry to hear of your dissatisfaction with your experience.
Our goal as a sales team and dealership is to sell cars while maintaining a high level of integrity and transparency throughout the process. Auto loan approvals and bank decisions are made by the lender. All applications are subject to credit approval from the lender and are subject to qualification criteria. As frustrating as this is for our customers we are unable to override the lenders requirements. These stringent lending policies and regulations can sometimes put us and our clients on difficult footing as this scenario certainly exemplifies. The dealership does not have any connection to a customer's insurance carrier, as such, the customer has to work directly with their insurance for refunds.
Although we were not able to sell you a car, we value the relationship we have with you and our community.
Customer service is HORRIBLE!!! If I could give anything less than one star I would. Everyone I worked with at this dealership was horrible and untrustworthy !!!! The salesperson wasn't knowledgeable about anything he was acting very nervous which made me feel nervous about getting the car. Although I didn't feel comfortable with the salesman I still wanted the car even though the finance managers didn't give me the best deal however once I signed all of the paperwork and got insurance on the the car and was ready to pay the finance manager he began to talk to me in a very condescending way. I'm not sure if he was having a bad day but I felt as if he took his frustrations out on me which made the deal fall through. Days afterwards when I'm trying to get the vehicle took off my insurance the managers at the dealership will not give me anything stating that I never left the lot with the car so I can be refunded the money from my insurance company. I don't recommend you come here to buy a car they will try to take advantage of you and give you a hard a time. I'm a first time buyer and my experience was horrific thanks to the staff at Kia Nalley of Stonecrest! DO NOT SHOP HERE YOU WILL REGRET IT !!! This is from the heart I would hate for someone to experience this type of bad customer service!!!
At Nalley Kia customer satisfaction is our top priority. I am sorry to hear of your dissatisfaction with your experience.
Our goal as a sales team and dealership is to sell cars while maintaining a high level of integrity and transparency throughout the process. Auto loan approvals and bank decisions are made by the lender. All applications are subject to credit approval from the lender and are subject to qualification criteria. As frustrating as this is for our customers we are unable to override the lenders requirements. These stringent lending policies and regulations can sometimes put us and our clients on difficult footing as this scenario certainly exemplifies. The dealership does not have any connection to a customer's insurance carrier, as such, the customer has to work directly with their insurance for refunds.
Although we were not able to sell you a car, we value the relationship we have with you and our community.
Customer service is HORRIBLE!!! If I could give anything less than one star I would. Everyone I worked with at this dealership was horrible and untrustworthy !!!! The salesperson wasn't knowledgeable about anything he was acting very nervous which made me feel nervous about getting the car. Although I didn't feel comfortable with the salesman I still wanted the car even though the finance managers didn't give me the best deal however once I signed all of the paperwork and got insurance on the the car and was ready to pay the finance manager he began to talk to me in a very condescending way. I'm not sure if he was having a bad day but I felt as if he took his frustrations out on me which made the deal fall through. Days afterwards when I'm trying to get the vehicle took off my insurance the managers at the dealership will not give me anything stating that I never left the lot with the car so I can be refunded the money from my insurance company. I don't recommend you come here to buy a car they will try to take advantage of you and give you a hard a time. I'm a first time buyer and my experience was horrific thanks to the staff at Kia Nalley of Stonecrest! DO NOT SHOP HERE YOU WILL REGRET IT !!! This is from the heart I would hate for someone to experience this type of bad customer service!!!
At Nalley Kia customer satisfaction is our top priority. I am sorry to hear of your dissatisfaction with your experience.
Our goal as a sales team and dealership is to sell cars while maintaining a high level of integrity and transparency throughout the process. Auto loan approvals and bank decisions are made by the lender. All applications are subject to credit approval from the lender and are subject to qualification criteria. As frustrating as this is for our customers we are unable to override the lenders requirements. These stringent lending policies and regulations can sometimes put us and our clients on difficult footing as this scenario certainly exemplifies. The dealership does not have any connection to a customer's insurance carrier, as such, the customer has to work directly with their insurance for refunds.
Although we were not able to sell you a car, we value the relationship we have with you and our community.
Customer service is HORRIBLE!!! If I could give anything less than one star I would. Everyone I worked with at this dealership was horrible and untrustworthy !!!! The salesperson wasn't knowledgeable about anything he was acting very nervous which made me feel nervous about getting the car. Although I didn't feel comfortable with the salesman I still wanted the car even though the finance managers didn't give me the best deal however once I signed all of the paperwork and got insurance on the the car and was ready to pay the finance manager he began to talk to me in a very condescending way. I'm not sure if he was having a bad day but I felt as if he took his frustrations out on me which made the deal fall through. Days afterwards when I'm trying to get the vehicle took off my insurance the managers at the dealership will not give me anything stating that I never left the lot with the car so I can be refunded the money from my insurance company. I don't recommend you come here to buy a car they will try to take advantage of you and give you a hard a time. I'm a first time buyer and my experience was horrific thanks to the staff at Kia Nalley of Stonecrest! DO NOT SHOP HERE YOU WILL REGRET IT !!! This is from the heart I would hate for someone to experience this type of bad customer service!!!
At Nalley Kia customer satisfaction is our top priority. I am sorry to hear of your dissatisfaction with your experience.
Our goal as a sales team and dealership is to sell cars while maintaining a high level of integrity and transparency throughout the process. Auto loan approvals and bank decisions are made by the lender. All applications are subject to credit approval from the lender and are subject to qualification criteria. As frustrating as this is for our customers we are unable to override the lenders requirements. These stringent lending policies and regulations can sometimes put us and our clients on difficult footing as this scenario certainly exemplifies. The dealership does not have any connection to a customer's insurance carrier, as such, the customer has to work directly with their insurance for refunds.
Although we were not able to sell you a car, we value the relationship we have with you and our community.
I am the owner of a KIA Optima 2012. A recall engine service was performed on my car on July 10, 2018. I picked up my car on July 28, 2018. All electrical components were functioning properly, before car was serviced at the Nalley KIA (Stonecrest) dealership. However, when picking up my car. The radio, backup camera, and steering wheel components were not functioning. After bringing the issue to the service manager's attention, he refused to assist me and make repairs.
Repair I would like to have backup camera, radio, and steering components repaired.
Thank you for the opportunity to look into this matter. Our goal is excellent customer service and as such we reached out on behalf of the customer to the manufacturer to ask for assistance in the form of a goodwill, on the current issues. Unfortunately, since the vehicle is out of warranty based on mileage they would not assist. Nalley Toyota Stonecrest performed a recall on the vehicle's engine. The area of the repair would have not effected the backup camera, radio or steering components as they are not connected or in the same area. While we strive for excellent customer service and wish to make our customer happy, we are certain the current issues were not related to the recall.
I am the owner of a KIA Optima 2012. A recall engine service was performed on my car on July 10, 2018. I picked up my car on July 28, 2018. All electrical components were functioning properly, before car was serviced at the Nalley KIA (Stonecrest) dealership. However, when picking up my car. The radio, backup camera, and steering wheel components were not functioning. After bringing the issue to the service manager's attention, he refused to assist me and make repairs.
Repair I would like to have backup camera, radio, and steering components repaired.
Thank you for the opportunity to look into this matter. Our goal is excellent customer service and as such we reached out on behalf of the customer to the manufacturer to ask for assistance in the form of a goodwill, on the current issues. Unfortunately, since the vehicle is out of warranty based on mileage they would not assist. Nalley Toyota Stonecrest performed a recall on the vehicle's engine. The area of the repair would have not effected the backup camera, radio or steering components as they are not connected or in the same area. While we strive for excellent customer service and wish to make our customer happy, we are certain the current issues were not related to the recall.
I am the owner of a KIA Optima 2012. A recall engine service was performed on my car on July 10, 2018. I picked up my car on July 28, 2018. All electrical components were functioning properly, before car was serviced at the Nalley KIA (Stonecrest) dealership. However, when picking up my car. The radio, backup camera, and steering wheel components were not functioning. After bringing the issue to the service manager's attention, he refused to assist me and make repairs.
Repair I would like to have backup camera, radio, and steering components repaired.
Thank you for the opportunity to look into this matter. Our goal is excellent customer service and as such we reached out on behalf of the customer to the manufacturer to ask for assistance in the form of a goodwill, on the current issues. Unfortunately, since the vehicle is out of warranty based on mileage they would not assist. Nalley Toyota Stonecrest performed a recall on the vehicle's engine. The area of the repair would have not effected the backup camera, radio or steering components as they are not connected or in the same area. While we strive for excellent customer service and wish to make our customer happy, we are certain the current issues were not related to the recall.
I am the owner of a KIA Optima 2012. A recall engine service was performed on my car on July 10, 2018. I picked up my car on July 28, 2018. All electrical components were functioning properly, before car was serviced at the Nalley KIA (Stonecrest) dealership. However, when picking up my car. The radio, backup camera, and steering wheel components were not functioning. After bringing the issue to the service manager's attention, he refused to assist me and make repairs.
Repair I would like to have backup camera, radio, and steering components repaired.
Thank you for the opportunity to look into this matter. Our goal is excellent customer service and as such we reached out on behalf of the customer to the manufacturer to ask for assistance in the form of a goodwill, on the current issues. Unfortunately, since the vehicle is out of warranty based on mileage they would not assist. Nalley Toyota Stonecrest performed a recall on the vehicle's engine. The area of the repair would have not effected the backup camera, radio or steering components as they are not connected or in the same area. While we strive for excellent customer service and wish to make our customer happy, we are certain the current issues were not related to the recall.
Only have 3700 on my 2018 Kia Sorento was told by a salesman that my tires were covered under limited warranty I was not I got a flat was told it was only power train that was covered I asked for a manager the lady in the service department told me that I wasn't covered and that I would be charged and the manager won't be here till Monday in a nasty tone. If this was a promise made and the coverage was provided in my booklet why am I not covered now? I am told I have to pay for a tire or get it repaired for $33. I am requesting reimbursement and 3 free oil changes for misinformation I am also requesting training for the service desk workers m. I was also told to bring my car in and was just told I have to wait an hour for a patched tire. I am beyond upset and really don't want to to tell my military friends to buy KIA.
Product_Or_Service: 2018 Kia Sorento
Refund I request a $33 refund and 3 complimentary oil changes I am also requesting training for the service desk!
Thank you for the opportunity to look into this complaint. While we strive for excellent customer service we are limited in our decisions based on what the warranty companies instruct. In this case the customer does have a limited tire warranty from the tire manufacturer that protects against factory type defects, etc. This particular damage was determined to be cause by an impact on some type of object causing a blow out, which the warranty company does not cover. As we do wish to provide excellent customer service we did provide the tire to the customer at our cost as a goodwill gesture. We certainly understand this is not what the request is for however, the complaint would be filed against the tire warranty company in that regard as we only do as they instruct. We do not see how oil changes are related in any way especially given that we do not make decisions for the warranty companies. We respectfully decline to honor this request.
(The consumer indicated he/she ACCEPTED the response from the business.)
Only have 3700 on my 2018 Kia Sorento was told by a salesman that my tires were covered under limited warranty I was not I got a flat was told it was only power train that was covered I asked for a manager the lady in the service department told me that I wasn't covered and that I would be charged and the manager won't be here till Monday in a nasty tone. If this was a promise made and the coverage was provided in my booklet why am I not covered now? I am told I have to pay for a tire or get it repaired for $33. I am requesting reimbursement and 3 free oil changes for misinformation I am also requesting training for the service desk workers m. I was also told to bring my car in and was just told I have to wait an hour for a patched tire. I am beyond upset and really don't want to to tell my military friends to buy KIA.
Product_Or_Service: 2018 Kia Sorento
Refund I request a $33 refund and 3 complimentary oil changes I am also requesting training for the service desk!
Thank you for the opportunity to look into this complaint. While we strive for excellent customer service we are limited in our decisions based on what the warranty companies instruct. In this case the customer does have a limited tire warranty from the tire manufacturer that protects against factory type defects, etc. This particular damage was determined to be cause by an impact on some type of object causing a blow out, which the warranty company does not cover. As we do wish to provide excellent customer service we did provide the tire to the customer at our cost as a goodwill gesture. We certainly understand this is not what the request is for however, the complaint would be filed against the tire warranty company in that regard as we only do as they instruct. We do not see how oil changes are related in any way especially given that we do not make decisions for the warranty companies. We respectfully decline to honor this request.
(The consumer indicated he/she ACCEPTED the response from the business.)
Only have 3700 on my 2018 Kia Sorento was told by a salesman that my tires were covered under limited warranty I was not I got a flat was told it was only power train that was covered I asked for a manager the lady in the service department told me that I wasn't covered and that I would be charged and the manager won't be here till Monday in a nasty tone. If this was a promise made and the coverage was provided in my booklet why am I not covered now? I am told I have to pay for a tire or get it repaired for $33. I am requesting reimbursement and 3 free oil changes for misinformation I am also requesting training for the service desk workers m. I was also told to bring my car in and was just told I have to wait an hour for a patched tire. I am beyond upset and really don't want to to tell my military friends to buy KIA.
Product_Or_Service: 2018 Kia Sorento
Refund I request a $33 refund and 3 complimentary oil changes I am also requesting training for the service desk!
Thank you for the opportunity to look into this complaint. While we strive for excellent customer service we are limited in our decisions based on what the warranty companies instruct. In this case the customer does have a limited tire warranty from the tire manufacturer that protects against factory type defects, etc. This particular damage was determined to be cause by an impact on some type of object causing a blow out, which the warranty company does not cover. As we do wish to provide excellent customer service we did provide the tire to the customer at our cost as a goodwill gesture. We certainly understand this is not what the request is for however, the complaint would be filed against the tire warranty company in that regard as we only do as they instruct. We do not see how oil changes are related in any way especially given that we do not make decisions for the warranty companies. We respectfully decline to honor this request.
(The consumer indicated he/she ACCEPTED the response from the business.)
Only have 3700 on my 2018 Kia Sorento was told by a salesman that my tires were covered under limited warranty I was not I got a flat was told it was only power train that was covered I asked for a manager the lady in the service department told me that I wasn't covered and that I would be charged and the manager won't be here till Monday in a nasty tone. If this was a promise made and the coverage was provided in my booklet why am I not covered now? I am told I have to pay for a tire or get it repaired for $33. I am requesting reimbursement and 3 free oil changes for misinformation I am also requesting training for the service desk workers m. I was also told to bring my car in and was just told I have to wait an hour for a patched tire. I am beyond upset and really don't want to to tell my military friends to buy KIA.
Product_Or_Service: 2018 Kia Sorento
Refund I request a $33 refund and 3 complimentary oil changes I am also requesting training for the service desk!
Thank you for the opportunity to look into this complaint. While we strive for excellent customer service we are limited in our decisions based on what the warranty companies instruct. In this case the customer does have a limited tire warranty from the tire manufacturer that protects against factory type defects, etc. This particular damage was determined to be cause by an impact on some type of object causing a blow out, which the warranty company does not cover. As we do wish to provide excellent customer service we did provide the tire to the customer at our cost as a goodwill gesture. We certainly understand this is not what the request is for however, the complaint would be filed against the tire warranty company in that regard as we only do as they instruct. We do not see how oil changes are related in any way especially given that we do not make decisions for the warranty companies. We respectfully decline to honor this request.
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi I've been having problems with my 2016 Kia Forte since I leased it the dealership is telling me nothing is wrong with the car but I drive it every day I'm afraid to put my kids in the car because the transmission is so unpredictable I jus need some help please thanks
Product_Or_Service: Kia
Order_Number: Car
Account_Number: Lease
Repair I jus want a safe car my kids can ride in.
We are in receipt of your complaint and will be reaching out immediately to our customer. Please know that we certainly understand how frustrating it can be when a problem is intermittent and makes diagnosing the problem hard. We are more than happy to keep the vehicle again to see if we can get the problem to show itself while we have it so that we can fix it.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ultimately I won't be satisfied until the problem is fixed not only is the car dangerous to drive the feeling that I leased a brand new car with only 16 miles I'm unhappy I'm having more problems that no one seems to want to address the dealership is a hassle itself honestly this was the worst decision I've ever made and the worst experience of my life.leasing a car shouldn't be this stressful I'm payin for something that has a dangerous defect and no one is listening
Your safety is our top concern. If you feel the vehicle is unsafe, we would be happy to provide a loaner vehicle while we test the vehicle again to see if the problem will present itself. Please reach out to us to arrange us to diagnosis the vehicle. We are happy to help.
Hi I've been having problems with my 2016 Kia Forte since I leased it the dealership is telling me nothing is wrong with the car but I drive it every day I'm afraid to put my kids in the car because the transmission is so unpredictable I jus need some help please thanks
Product_Or_Service: Kia
Order_Number: Car
Account_Number: Lease
Repair I jus want a safe car my kids can ride in.
We are in receipt of your complaint and will be reaching out immediately to our customer. Please know that we certainly understand how frustrating it can be when a problem is intermittent and makes diagnosing the problem hard. We are more than happy to keep the vehicle again to see if we can get the problem to show itself while we have it so that we can fix it.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ultimately I won't be satisfied until the problem is fixed not only is the car dangerous to drive the feeling that I leased a brand new car with only 16 miles I'm unhappy I'm having more problems that no one seems to want to address the dealership is a hassle itself honestly this was the worst decision I've ever made and the worst experience of my life.leasing a car shouldn't be this stressful I'm payin for something that has a dangerous defect and no one is listening
Your safety is our top concern. If you feel the vehicle is unsafe, we would be happy to provide a loaner vehicle while we test the vehicle again to see if the problem will present itself. Please reach out to us to arrange us to diagnosis the vehicle. We are happy to help.