Napleton's Mid Rivers Kia

While we can appreciate the customer’s frustration with coming into the store several times, his tire would have needed replacement either way.? A nail in sidewall is not repairable but requires a tire replacementWe do not owe the customer anything at this time

Initial Business Response / [redacted] (1000, 5, 2016/03/03) */ This complaint is somewhat confusing as the customer is complaining about something he did not purchaseOur service writer did not recommend to purchase tires that day but rather noted that they were in the yellow, not red zone, on the back of our business cardThere was absolutely no deception in this processWe did the authorized work which was performed and paid for by the customerWe do not owe the customer anything at this time

Complaint: [redacted] I am rejecting this response because: I have not spoke to anyone from dealership since before I originally contacted Revdex.com a simple check of phone records can verify that factThat in itself makes response unacceptable but having some integrity I acknowledge today I received a FedEx envelope with the papers that I should have received the day of purchaseNo one informed or has had contact with me since I filed original complaint Revdex.com while their response seem to state different? Sincerely, [redacted]

While we can appreciate and understand the customer’s frustration, Mid River’s KIA has already covered a portion of the subject fee for this customer.? This fee is required for Illinois residents.? While we regret this fee was not included in the customer’s purchase at the time of the transaction, our Missouri-based dealership was simply unaware of the existence of the fee.? We acknowledged this mistake in an agreement to cover a portion the cost of the fee with the customer.? [redacted] were satisfied with this result at the time and it is surprising and disappointing to hear differently nowAgain, we apologize for any inconvenience? and miscommunication that occurred, but? Napleton has satisfied all obligations to this customer and owes them nothing more at this timeThank you?

Our General Manager [redacted] ? has made several attempts to contact Mrs***? as we are confident we will be able? to resolve her complaintWe ask that Mrs***? reach out to him, his direct number is [redacted] Thank you?

While we vigorously deny any wrongdoing in this situation, we do regret any miscommunication that may have taken place.? Mr [redacted] is currently engaged in conversations with store management to resolve his issues and we are optimistic that we will be able to report a mutually agreeable solution to the Revdex.com within the next few days.?

Customer and general manager have spoken? The customer plans to come back in after Christmas to purchase

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ The customer has been in touch with our general sales management and they have reached a resolution

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ I wish I knew about this priorMy apologiesPlease allow me to personally involve myself in resolving this issueThe last thing we want is to inconvenience anyone, particularly someone going through all of your personal circumstancesI will call you, today, to set up a time for you to come in and make this disappointment go awayWe will provide a Kia for you to drive while yours is hereMy name is [redacted] , and I am the Corporate General Manager for the Napleton stores in MissouriI assure you I'll see this through to your satisfaction

The dealership has taken care of the customer's issues.?

Complaint: [redacted] I am rejecting this response because: For one I haven't heard from anyone since I filed complaint and maybe that is because they are in contract with someone name Mr [redacted] I am [redacted] but in either case I haven't heard from no one from dealership since I called about receiving title of New Car I purchased from themNor have I received said title that I can legally license and registerIt Sincerely, [redacted]

While we don't agree with Ms [redacted] 's claims the customer was offered a check of $for customer goodwill, which she refusedThe check is still available to Ms [redacted] if she chooses, otherwise we do not owe the customer anything and would consider this complaint closed

Complaint: [redacted] I am rejecting this response because: Apparently my expectations of this dealership are too high I expected them to stand on their publicly advertised words which clearly state on their website that the reason their dealership should be chosen over others is because there are "NO SURPRISES The price you get from us over the phone or online is the price it will be when you get to the dealershipNO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTSYou will never go home wondering what just happened" I was definitely SURPRISED when I saw the vehicle advertised at $17, They have been true to their word by offering NO APOLOGIES and I am terribly DISAPPOINTED that they have not lived up to their error or deceit and offered me a good will in the amount that I am actually dueAs far as never going home wondering what just happened, that's exactly what I did They should admit their deceit or correct their error and live up to their publicly advertised word Honesty is the simple solution to this problem The representatives of this dealership should be making the decisions based on the integrity of the dealership and not the stubbornness of an individual Sincerely, [redacted]

While we can appreciate and understand the customer’s frustration, Mid River’s KIA has already covered a portion of the subject fee for this customer This fee is required for Illinois residents While we regret this fee was not included in the customer’s purchase at the time of the transaction, our Missouri-based dealership was simply unaware of the existence of the fee We acknowledged this mistake in an agreement to cover a portion the cost of the fee with the customer [redacted] were satisfied with this result at the time and it is surprising and disappointing to hear differently nowAgain, we apologize for any inconvenience and miscommunication that occurred, but Napleton has satisfied all obligations to this customer and owes them nothing more at this timeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Issue has been resolvedI went to a different dealer ( [redacted] ***) who treated me properly and purchased the car through themI did speak to the manager of Napletons and he was quick to try and resolve the issue however I didn't feel comfortable purchasing from them.? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Apparently my expectations of this dealership are too high.? I expected them to stand on their publicly advertised words which clearly state on their website that the reason their dealership should be chosen over others is because there are "NO SURPRISES.? The price you get from us over the phone or online is the price it will be when you get to the dealershipNO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTSYou will never go home wondering what just happened".? I was definitely? SURPRISED when I saw the vehicle advertised at $17,200.? They have been true to their word by offering NO APOLOGIES and I am terribly DISAPPOINTED that they have not lived up to their error or deceit and offered me a good will? in the amount that I am actually dueAs far as never going home wondering what just happened, that's exactly what I did.? They should admit their deceit or correct their error and live up to their publicly advertised word.? Honesty is the simple solution to this problem.? The representatives of this dealership should be making the decisions based on the? integrity of the dealership? and not the stubbornness of an individual Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not spoke to anyone from dealership since before I originally contacted Revdex.com a simple check of phone records can verify that factThat in itself makes response unacceptable but having some integrity I acknowledge today I received a FedEx envelope with the papers that I should have received the day of purchaseNo one informed or has had contact with me since I filed original complaint Revdex.com while their response seem to state different Sincerely, [redacted]

While we don't agree with Ms***'s claims the customer was offered a check of $for customer goodwill, which she refusedThe check is still available to Ms*** if she chooses, otherwise we do not owe the customer anything and would consider this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms*** should call the warranty company if she has an issue with it They are the only ones we can help her get a zero deductible honored Napleton Mid Rivers KIA is not the same company as *** which is why this cannot be honored by Napleton