Napleton's Mid Rivers Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Issue has been resolvedI went to a different dealer (*** ***) who
treated me properly and purchased the car through themI did speak to the manager of Napletons and he was quick to try and resolve the issue however I didn't feel comfortable purchasing from them.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Issue has been resolvedI went to a different dealer (*** ***) who
treated me properly and purchased the car through themI did speak to the manager of Napletons and he was quick to try and resolve the issue however I didn't feel comfortable purchasing from them.
Sincerely,
*** ***

Ms*** should call the warranty company if she has an issue with it They are the only ones we can help her get a zero deductible honored Napleton Mid Rivers KIA is not the same company as *** which is why this cannot be honored by Napleton

Our General Manager *** *** has made several attempts to contact Mrs*** as we are confident we will be able to resolve her complaintWe ask that Mrs*** reach out to him, his direct number is ***Thank you

While we vigorously deny any wrongdoing in this situation, we do regret any miscommunication that may have taken place. Mr*** is currently engaged in conversations with store management to resolve his issues and we are optimistic that we will be able to report a mutually agreeable
solution to the Revdex.com within the next few days.

While we can appreciate the customer’s frustration with coming into the store several times, his tire would have needed replacement either way. A nail in sidewall is not repairable but requires a tire replacementWe do not owe the customer anything at this time

Complaint:
***
I am rejecting this response because: Apparently my expectations of this dealership are too high. I expected them to stand on their publicly advertised words which clearly state on their website that the reason their dealership should be chosen over others is because there are "NO SURPRISES. The price you get from us over the phone or online is the price it will be when you get to the dealershipNO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTSYou will never go home wondering what just happened". I was definitely SURPRISED when I saw the vehicle advertised at $17,200. They have been true to their word by offering NO APOLOGIES and I am terribly DISAPPOINTED that they have not lived up to their error or deceit and offered me a good will in the amount that I am actually dueAs far as never going home wondering what just happened, that's exactly what I did. They should admit their deceit or correct their error and live up to their publicly advertised word. Honesty is the simple solution to this problem. The representatives of this dealership should be making the decisions based on the integrity of the dealership and not the stubbornness of an individual
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have not spoke to anyone from dealership since before I originally contacted Revdex.com a simple check of phone records can verify that factThat in itself makes response unacceptable but having some integrity I acknowledge today I received a FedEx envelope with the papers that I should have received the day of purchaseNo one informed or has had contact with me since I filed original complaint Revdex.com while their response seem to state different
Sincerely,
*** ***