Napleton's Mid Rivers Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The general manager stated that he would send
a check to reimburse us for the repair costs we incurred
Sincerely,
*** * *** ***

While we regret the typo in the original response to Mr***, he has in fact spoken with General Manager *** *** *** will reach out to him again today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey did reach out to me and did repaint the
right front bumper. Can't say it was a good quality job though. A few things painted into the paint.
Sincerely,
*** ***

While we vigorously deny any wrongdoing in this situation, we do regret any miscommunication that may have taken place. Mr*** is currently engaged in conversations with store management to resolve his issues and we are optimistic that we will be able to report a mutually agreeable
solution to the Revdex.com within the next few days

We have a solution for Ms*** and have tried contacting her, but have had no luck in reaching herWe ask that she return our General Manager, *** ***'s calls so they can resolve her issuesShe can reach him directly at ***Thank you.

Our response remains the sameMs*** is still welcome to her goodwill offer of $Thank you

Initial Business Response /* (1000, 5, 2015/12/04) */
The customer has been in touch with our general sales management and they have reached a resolution

Initial Business Response /* (1000, 5, 2016/03/03) */
This complaint is somewhat confusing as the customer is complaining about something he did not purchaseOur service writer did not recommend to purchase tires that day but rather noted that they were in the yellow, not red zone, on the back of
our business cardThere was absolutely no deception in this processWe did the authorized work which was performed and paid for by the customerWe do not owe the customer anything at this time

While we don't agree with Ms***'s claims the customer was offered a check of $for customer goodwill, which she refusedThe check is still available to Ms*** if she chooses, otherwise we do not owe the customer anything and would consider this complaint closed

Initial Business Response /* (1000, 5, 2016/03/03) */
This complaint is somewhat confusing as the customer is complaining about something he did not purchase Our service writer did not recommend to purchase tires that day but rather noted that they were in the yellow, not red zone, on the back of
our business card There was absolutely no deception in this process We did the authorized work which was performed and paid for by the customer We do not owe the customer anything at this time

While we can appreciate the customer’s frustration with coming into the store several times, his tire would have needed replacement either way. A nail in sidewall is not repairable but requires a tire replacementWe do not owe the customer anything at this time

Initial Business Response /* (1000, 5, 2015/06/03) */
Mr*** spoke with a Napleton corporate representative on 6/2/He is satisfied at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/17) */
Much of Ms***'s complaint is grossly inaccurate and untrueAt this time the dealership does not owe Ms*** any money for any reason

While we disagree with Ms***'s complaint, we are pleased to inform the customer that there is nothing she needs to do to rectify this situationJust as Ted, the General Manager, has explained to Ms***, the letter she received is an auto-generated letter, and requires no action or
responseWe do not owe the customer anything at this timeThank you

Complaint: ***
I am rejecting this response because:
I have not spoke to anyone from dealership since before I originally contacted Revdex.com a simple check of phone records can verify that factThat in itself makes response unacceptable but having some integrity I acknowledge today I received a FedEx envelope with the papers that I should have received the day of purchaseNo one informed or has had contact with me since I filed original complaint Revdex.com while their response seem to state different
Sincerely,
*** ***

While we regret the typo in the original response to Mr***, he has in fact spoken with General Manager *** *** *** will reach out to him again today

The dealership has contacted the customer to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey did reach out to me and did repaint the
right front bumper. Can't say it was a good quality job though. A few things painted into the paint.
Sincerely,
*** ***

Customer and general manager have spoken The customer plans to come back in after Christmas to purchase