Napleton's Mid Rivers Kia

Service wants to charge you for parts before the mechanic ever looks at the car!! 2019 Sorento we’ve had 3 mos has been back 5 times and now, never again!! So far it has cost us $835.95 and it’s still under warranty!!! Last week A/C went from cool to warm and was making noise - took it in - no noise heard?? And said it will cool down on auto - back today because over the weekend, still noise and now passenger floor board is soaking wet!! There’s where they told me it would cost $156 plus and warranty and extended warranty would not apply!! Just because I’m a female, they think they can pull one over on me. I promptly left!! Next up, letters to US Kia HQ and the GM at this dealership!!

I went to Napleton Kia Mid Rivers on June 19, 2020 to purchase a car for the first time. *** was in charge of finance. He wasn’t clear nor did he explain every paper I signed and initialed. He stapled all papers together to an envelope on all sides and told me to throw it in my glove box. I left and looked over the papers. I saw I had a service contract for a $2650 warranty I specifically said I did not want. I also have a $700 tire protection charge. And a 22.4% interest rate! I went back June 20, 2020 to cancel these charges. *** was with another customer. I spoke with another man from finance. I explained that he needed to take these charges off, knowing they are able to be taken off. He gave me the run around some more. I again said to take the charges off. This is when another man (***- the general manager) approached me from behind. He never once faced me face to face to speak to me. He interruprted mine and the man’s conversation to tell me about some fee they have to pay. More run around. I still kept insisting to cancel the items. This is when ***, still not facing me as he spoke, that “I need to go home and have my boyfriend explain it to me.” I felt very degraded and discriminated. I got up and left. I called june 22, 2020 and asked to speak with ***. My number was taken but no call was received. I called a couple hours later and was able to speak with ***. I explained situation of Friday and the unprofessionalism of *** on Saturday. And yet again insisted the charges be taken off. He tried to give me the run around again. And told me he needs to make calls and will get back in touch with me. Have not heard back.

Napleton continues to send us postcards with "urgent recall notice" on the front. In addition, they repeatedly send promo notices. My husband bought a new car from them in 1998 and sold it several years ago. He didn't sell it thru Napleton. I have never purchased a car from them nor have I taken my Toyota Corolla to them for servicing. Yet both my husband, *** and I, *** (mail is also addressed to me ***) continue to get marketing notices and recall notices quite often. In the past 18 months I have called them twice (I called the local dealer in St. Peters and was transferred to the "marketing dept") and asked them to take our names and address off their mailing list. I was told it would be done and we continue to get mail from them. I have also sent a letter to their marketing department asking them to remove our names and our address from their mailing list and still we get these annoying pieces of mail.

I purchased my car on April 9th, 2020. The finance consult, Jason Price, slipped in the Gap Insurance and Service contract during me signing the papers. After reviewing my paperwork, I noticed this happened and immediately called and emailed asking for this to be canceled. I emailed Jason May 9th requesting to cancel both of these contracts. My boyfriend and I never received a response, so we continued to call. They always had an excuse of why he couldn’t answer the phone. On May 12th, my boyfriend, who is the primary buyer on the car, signed paperwork at the Kia Napelton dealership to cancel both of these contracts. It is now June 1st! After calling and being told every excuse of why they couldn’t reach out to us, we finally received an email from Jason. Jason states in the email that I have to fill it out because I’m the primary. My boyfriend is the primary. His name is first on every paperwork and he is the main person on the title. Run the opposite way of this company if you can! They are greedy people and will demote the value of your intelligence by lying about obvious things! I will not recommend this company to a soul. I am requesting for the refund I should of received on May 9th because I called and emailed Jason, just like I was told to do. This company is taking from people who barley have anything during this hard time. GREEDY at its finest. I would love to speak to a general manger about this issue!

I went to visit this dealer with the intention to purchase a new 2020 Telluride. My sales person, ***, asked me what type of vehicle I was interested in and I expressed I was looking at the 2020 Telluride because of the 5k off, as well as an additional 1k (6k total) and special interest rate for qualified buyers being offered online. *** stated that there weren't any incentives that were being offered for the Telluride. I said that online they were and and *** went to get his laptop and pulled up the vehicle and asked me to confirm the price that was on his screen is what I was referring to and I confirmed it was. *** reply was that this was an error and that there were no incentives for this vehicle. I began to question *** with how is it an error if its on your website, which he stated that they do not manage their website, a 3rd party does. I said okay with hesitation. We continued to talk for a minute and he said that they do not have any Tellurides on the lot to purchase. I said but on your website, it has 3 listed, he again said that they may have them however they are already claimed by other customers and when a shipment comes in, they are put on the website. Again I hesitated but said alright. *** said that I would have to order one or wait till they come in and ordering would be like a month, or waiting would be August. He also added that to order one, I would have to put down 1k. I said okay again with hesitation. *** got up and walked away for about 10 minutes. During this time, I was able to find the 3 vehicles online and they all have the manufacture incentives listed. I did a screen shot of the inventive on the car and the details of that inventive. The manufacture incentive was good from 5/5/2020 - 6/1/2020. When Ed came back, he had a list of car colors and which one i'd like. I said it didn't matter to me as long as I was able to get the MSRP incentive listed online . I showed him on my cell phone their website listing those incentives and he still said that they were errors and that he didn't have any of those vehicles on the lot to sell. I said that's okay and I would move forward with the sale without test driving with the price list listed online. *** reply was "That's not how it works" I said, I don't understand how it wouldn't work like that since the sale goes thru the 6/1, I purchase the car today and wait till it comes in to pick it up. At that point, Ed asked if I would like to speak with his manager, and I said yes. His manger, ***, came out and sat down and asked me what the issue was and I said that I wanted the manufacture incentives that were being offered online. He said that they are not offering any, and that what was listed online was an error. I said but you still need to honor them because that's what you are advertising. He said that they were errors and that his boss was on the phone with the marketing manger and the 3rd party to get it fixed. I said that if it was an error, why is it just being discovered now when I bring it up. He said that they dont need to discount the vehicles as they are selling as is and that there was nothing they could do, but fix the error. I said that is not right that you are advertising a price online that started on 5/5/2020 but you aren't going to honor it and claim its an error. If its an error, it should of been taken down weeks ago not 10 days into the promotion. I stated that even though it maybe an error, your company needs to honor it to make it right with me and remove it but not not offer me the incentive because I brought it up. *** said that they weren't going to honor it and asked if that was the only reason I came in, and I replied with yes because of what your website was claiming and based off that information I was able to determine what I can afford based on my finances.. *** asked me where I heard of this deal from, I said that it was on the internet. He then replied, that he wanted to know if it was from a Kia employee because if it was, then he would need to coach them on what deals are accurate/correct. I just stared at *** at this time because they weren't making it right and I knew where this was going. Ben went to get his business card and gave it to me, and did offered me employee pricing for any parts I may need to get at any time which wasn't anything relevant to the situation. At this point, *** ended the conversation and said that he was sorry that he couldn't help me today and I left the building.

At no point with talking to either person did they offer to make the situation correct, they refused to honor what they advertising online which isn't right and its false/misleading advertisement to the consumer. If it was truly an error, they should of honored it for me since it was still listed and everyone seemed to be aware of it which leads me to believe that it wasn't an error. They both claimed it was the 3rd party that did it and it was being removed. I checked 3 hours after I left and its still there. I will be checking tomorrow 5/21 as well. The interest rates were for the well qualified buyers, not the manufacture discount however either way, they never asked me what price I was looking for or what type of credit I had which is more than sufficient to meet the requirements that they were looking for however they didn't ask. I have proof from screen shots proving that the price listed online wasn't being honored by the dealer.

March 14th I went to KIA to purchase a vehicle. Everything went smooth other then the salesman lying about the interest rates, and rushing me to sign because it was my first time buying a vehicle from a dealer. They told me the deal went through I got the car that day. Two weeks later the bank was contacting me about missing information. I contacted the dealer and told the salesman. He said everything was fine and not to worry about it. A week later he needed proof of my address, I gave him that information when I got the car he just over looked it because he was rushing the sale. I’m guessing the bank had a hard time contacting my employer because of my check stubs. They later contacted my employer. Everything was fine until the bank wanted bank statements. I don’t have a bank account. So I couldn’t get them the bank statements. About two weeks later I was going to use my second job to secure the loan, I took all the paper work up there, gave the car back because they told me since the loan didn’t go through the car is no longer mines. My thing is, since the loan didn’t go through why can’t I get my down payment back which was 1500. They gave me a car without finalizing the deal that day. That’s not my error that is their error. I’ve talked to the GM and he has been avoiding my calls for the last month or so. I don’t know what to do or where to turn. It’s not fair because they promised me a car and I gave their car back to them willingly. I still have yet to hear from any one or receive my down payment. I get hung up on when I call and he’s always in a meeting. His name is ***. *** also called me a week after I gave the car back, got very rude with me, told me how things were gonna go and that I didn’t have a say so and couldn’t get my money back. He said he will make the deal go through on his time and I haven’t heard from ***. He was very Rude. And *** is the GM once again.

When I purchased the car, it was not disclosed to me that the monthly payment I was quoted included an extended warranty and GAP insurance. The only add on I consented to was the paint and interior protection. When I got home and reviewed the documents, I saw things we did not discuss. I called *** and left a message. I also emailed him. The next business day (Monday), I called twice. After still not hearing anything I drove there after work. I spoke with *** who told me they try to include as much as possible within my payment range. After I told him that I did not agree to the add ons and did not want them, he had me sign a paper canceling them. I have not heard or received anything since then. The bank has not received any change to my loan. I have called and emailed numerous times (I can provide the emails). I have not been able to get any information and no one but the receptionist will speak to me. I was told over a month ago that info was in the mail, but I have not received anything.

Arianna helped me get the perfect car for me and didn’t push me to get anything I didn’t want. She was very helpful and super nice!

The customer service we received from Napleton Kia was outstanding. Blake *** and Ian *** did an amazing job at making sure we were taken care of during the sales experience! I would recommend this store 10/10 times!!

Everything was great didn’t really take long and ashleigh my wells person was awesome??

I went to look at a vehicle on 04/08/2020 and in the online ad on Facebook marketplace said up to $2000 trade allowance on any vehicle the manager *** said that’s only on new vehicles and not every vehicle contrary to the evidence I had that showed it being any vehicle. I said that’s basically fraud then and misinterpretation of an vehicle sale.

Ian as well as the entire staff was very nice & helpful. I would definitely recommend purchasing from the mid rivers napleton kia

I purchased a 2020 Kia Telluride in late November 2019.completed all paper work and signed contract.at the time I did not receive a copy of paperwork the finance person told me that I would receive it in the mail. I never received paperwork and went back to dealership to pick them up. When I was given the paperwork I noticed the amount I was paying for the car was $9.000.00 over the price of the car when I asked why the car was more than what it was priced for I was told that I had purchased extended warranty on the car.I did not add or ask for any warranty on the car. when I asked to see the paperwork I was refused a copy. I did sign the extended warranty I've asked that they be removed the manager agreed to remove the warranty and also told me that the person that completed the paperwork no longer employed with the dealership. I have contacted the Dealership several times with no results. I have also contacted the Kia Company at first they were suggesting things I could do but they are no longer cooperating at all. I'm in a bad place and need help I'm not going to pay for something I did not want I think my name was forged on those documents. And plan to follow up on this matter further.

I purchased a car from this dealership on February 22, 2020. I needed to finance the car. They said they would pay my old vehicle off. Something happened along the way--and I think they manipulated the numbers for financing. They also pinged my credit 11 times, causing my credit rating to go through the roof. Now I have received 6 calls from *** that the old car which had a payoff of approximately $14,000 has not been paid off. And I've taken a hit from that company too on my credit. Napleton told me that if I got a letter from my employer stating that I was on medical leave for 4 months, they would pay off the previous car. My HR person emailed to them. They have not done what they said they would do. They told me not to get the new car licensed. The credit union had no files on the car.

I purchased a car from them two years ago. Went in and got an oil change and was considering trading the vehicle in somewhere else. I had them run a *** on the car and it said that the car was a "lemon buyback". I was not aware of that when I purchased the vehicle. Basically what that means is it has a "Branded Title" which essentially tells us that the vehicle is equal to less than half of what I paid for it. The actual Title I have is not Branded or doesn't even mention this issue. I feel like I have been deceived. I did try to bring this up to the General Manager and he said that he was unwilling to do anything about this.

Took my Sedona in for a key fob programing or replacement after 4 hours I was told it could only be repaired if I spent $650.00 on parts and labor.I was then given a bill for $161.76 for their ability to not fix my problem.
I took my car to a locksmith and it was repaired in 20 minutes for a total cost of $85.00.this dealer only wanted to lie and cheat me for the service required.
THEY LIED AND MISREPRESENTED THE REQUIRED SERVICE.

I purchased a 2020 Kia Sorento on December 31, 2019 for $42,000. I told the salesman multiple times that the sales taxes should be put into the car note and all financing should be done through ***. The original amount that was being financed was the $25,270 for the car itself. They ran my credit 14 times, yet I had come through the door, pre-approved for $33,000, so this should have never happened. They also added the Gap Insurance onto the car note, which they told me they were including in the purchase. Which didn't happen. On top of this, when I went to get my car registered today, I found out that they are expecting me to pay $2,518 for Sales Tax. They didn't even include this into my car note like they said they would. When I called Napleton, they are claiming they aren't seeing any requests to add in sales tax or anything like that in the contract. I had someone with me during the purchase that can attest to this request. While at Napleton, the manager, Justin, was rude and said there was nothing that he could do to help me. He made me feel like a number and even said he lost $257 on this deal and that with it being the end of the year, they were working toward their quota. Only thing he would give me was an email for someone named Ted but didn't tell me what he would be able to do. I have been rushed into a contract I did not completely understand, I was lied to and cannot afford to pay close to $3000 to register my car. This car, to my understanding, should have been $25,270, there is no way the Gap insurance should cost me $16,730 to make it $42,000.

I went to Mid rivers Kia auto place in search of a 2017 ultima which was on the website . When I got there the first address of *** the people did not even acknowldge me and my companion. So we went to the kia place next door at 4955. It took a minute and the salesman got up from the table and waited on us. I explained to him that I was interested in the the 2017 ultima for 15,500. He went and got the car . We test drove it and I was ok. After about 20minutes he came back and ask about my truck which I was going to trade in. Then about 20 more minutes he told me that I did not qualify for the ultima that the bank would only fiance the chevy trax and that he was doing what he was told. I was not happy, but he assured me that this would enhance my chances of getting a better car down the road. I drove the car around the circle. When it came time for the fiance manger *** I went in and we never talked about warranties, gap insurance windshield coverage or any type of warranties. He just put the paper in front of me and said to sign by the green dot, however he did explain that this car would enhance my chances of getting what I really want. I was not happy.I took the car home and the next day it started trembling and riding kind of rough. Since it was so late I would need to take it back on Monday. I did just that the service department informed me that this vehicle had recalls on it and the joints are something was making it shake, and the wheels hard to turn. I asked Blake was there a 72 hour exchange for another car and he told me no. However I asked him about all these warranties that were on the car and he gave me a phamplet to read. He also told me that Mr. was too busy to see me and answer any question that I might have. I was suppose to be out at least 15,500 and now it's almost 26,500 dollars. I could have gotten the ultima. This vehicle has recalls on it and it was sold to me anyway. That is not fair. However they did give me a rental to drive.

My wife is an administrator at an elementary school. She started receiving calls a couple of weeks ago from someone at this Kia location. She explained to them that she already purchased a new car and is no longer in the market and hung up. This happened a couple of times at least, however, they still called her back and wanted to sell her a car. She told them she was on the no call list and to please stop harassing her. He text her as soon as she hung up the phone. We text him back telling him to please stop and blocked the number. Two days later the same guy is calling her from Napleton Kia from a different phone line. She tells him again to stop calling and he argues with her and then hangs up on her. Very rude and desperate sales methods. What kind of business does this? We never had a local business do this to us before. We will be filing a complaint with the FCC. We both tried doing a review on Google but it won't post. They probably paid off Google for their 4.5 star review.

Took my 2015 Kia Optima to Napleton Kia Mid Rivers yesterday, 11/22, for an oil change and 60k mile inspection. I was told that the manufacturer recommended replacing (and flushing) the coolant, brake, and transmission fluid, and that my vehicle needed new front brakes. I was given an estimate of $1345.xx dollars, and despite NOT approving an item and the service department realizing they were trying to sell me an alignment service which I just had 4 months ago, I still left with a bill of $1346.xx. Upon returning home, I realized that my front brake rotors had not been touched, despite being charged for them being resurfaced. Because of this, I paid closer attention to the services that had been rendered and realized that they had told me the manufacturer recommended services, when the owners manual actually says to check things, not replace them. On the
"multi-point inspection sheet" I received, things were marked as "OK" that I was told needed to be replaced / flushed / changed. I returned to the dealership today to speak with a manager and was told that they "swear to god" they resurfaced the rotors (despite them matching the wear in my unserviced rear rotors) and that they had video footage of them performing this service to my vehicle. I asked to see this video footage and they refused to show it. I asked to speak to the service manager and was told he was off for the day (when I later spoke to him on the phone, he said he wasn't off for the day, just out of the office), and when I asked to speak to the General Manager instead, I was brought the Sales Manager, ***, who kept shrugging and saying "I know nothing about repairs". When *** finally admitted he knew nothing, he agreed to call the Service Manager (who I was trying to speak with from the start), and the Service Manager told me "oh well, you approved the fluid changing services [despite being lied to about them being required] and I'm sorry you feel the rotors haven't been touched". Multiple members of the service team kept interjecting over each other to explain how long they've been employed at Napleton Kia, as if that adds any legitimacy to them not doing a service they charged me for.