Napleton's Mid Rivers Kia

Just wanted to let everyone know what a poor dealership and sales people/mangers there are at this location. I had an oral agreement to purchase a car from this location and you sales folks broke the agreement. They continued to lie to me and wasted my time. I specifically want to express my disappointment with Darwin ***. This is the worst salesperson in any line of business that I have run into in my life. I have bought many new cars and can say this is the worst experience I have ever had.

On September 13, 2019, Napleton did an illegal contract (No Title) when they sold me my 2018 Kia Optima according to Attorney General. Now, Napleton KIA is holding my down payment and trade in hostage. After weeks of going back and forth with NAPLETON's employees being dishonest, I found out the deal was never finalized. One Napleton employees were dishonest with the lending company and me. They have me riding around on a car with an expired trmp tag. I am getting ready to lose my job because I cannot properly get back and forth to work. Also, they did not pay off my car lender on the trade in or R&R. They have violated my consumers right, civil rights and ADa rights which I will handle the rights violations with another entity. I want my down payment and trade in back with no damage to my trade in. In addition, I want them to fix the issues with Chrysler so my trade in is not repossess as one of KIA employees promise me if I did not keep my mouth shut and go along with their very dishonest business practices and I want the issues with R&R resolved.

I bought a car on September 4th. $2400 as a down payment. Got full coverage insurance. They told me I was approved for the loan I applied to and that everything went through. Something about the situation felt wrong to me but they let me leave with the car. 14 hours later, that next morning, I went back up to the showroom to talk to the General Manager. I spoke with Justin, to double check everything for me. He had told me that he didn't have my paperwork at the location I bought it at and it was at another location. I had been reassured that the payment and everything was fine. Now, as of two days ago, they called me back and told me the loan didn't go through. It's been a month! I am supposed to be making my first payment on it. No one double checked everything, I was reassured that the loan had gone through, "the money is in my account right now" is what he said. Now, they're telling me that I need to bring the car back to refile paperwork for another loan that they found. I just want them to return me the money that I put for the down payment. If the loan didn't go through, I don't want to keep this car anymore. I was lied to for a month and don't want anything to do with this company.

Dealer posted a bait price on their website.

Bought a 2017 Ram Pickup Truck from them. Truck is fine. Dealership is the issue. I want some things taken care of and no one will do anything with it. I had originally reached out to my bank for a loan, they were going to give me 3.4%, the dealership told me they could get it lower and got it at 3.1%. Actual papers were 4.2%. So I want to refinance but in order for me to do that, I need another issue fixed, which is regarding the Extended Warranty. When I was at the dealership initially, I wanted to buy the Extended Warranty. They had told me it would be $2400, when I got the paperwork, it was actually $4000. So I have driven out to them and had it canceled. This was on 8/15. However something is still holding it up because the bank is still showing a pay off of $4000 more than it should be. Apparently the people I initially worked with no longer work there. I have been trying to speak with Ted Hantack to get this resolved but he hasn't been returning calls.

I purchased a 2016 X3 BMW from Napleton Kia on Sept 21st. During the process my husband and I asked *** (a new employee) for the second remote key inside the building and outside of the building for the second time before we left. He ensured us not to worry and that he would get the second key for us. Also we the salesman told us that the car already had an oil change and the car was throughly looked over.
My husband went up there on 9/25/19 to speak with *** (salesman) about the EXTRA KEY REMOTE and the car vehicle status warning light showing that Oil change is need, when he had ensured that everything was done.
During the visited *** say there was nothing he could do. My Husband ask to speak with the manager in his office, but *** ( Sales Manager) came out of his office and decided to speak to in front of the customers waiting in the waiting room which was very unprofessional. He basically told me he cant not do anything and I should had made sure that there was a second key. I asked multiple times for the key before we left and was ensured that we would get one. My husband didn't appreciate how the *** was talking to him in front of the customers, *** tired to belittle him, by stating the Napleton is multi million dollar company and is not worried about a $300 key if he were to report it to the Revdex.com. I work in customer service and thats not how you treat your customers, because with out the customers there would be no Company!!

This is the worst dealership. I went in for service for a recalled part. I made an appointment when the part was in, arrived on time waited two hours and went to check on why my car was not done and was told they did not have the part and I would have to make an other appointment when a new part for the recall comes in. Two hours and no one bothered to update me and they called me when the part was in and made my appointment and the to be told after two hour they did not have the part. My daughter made a appointment for warranty work they had her car for 25 days and still did not fix it.

I purchased a 2019 Kia Optima on 8/12/19. I have not received my title so that I can register the car so I called the dealership for three days in a row, multiple times trying to see how to resolve the issue. I was transferred to a few people and left messages but didn't receive a return phone call until the third day when I said I would be coming to the dealership since I couldn't get a response. I was contacted by Patrick Piper who informed me that they did not file my paperwork. I asked for an extended temp tag and was told that they could not do that. They said they needed a utility bill and then could process my paperwork. I asked what I was supposed to now that my car was going to be registered late and I would now be charged a late fee and I also might be late on my first payment. They said this happens all the time and that they would pay for my late fee and any tickets I get. I called two days later as I was told the paperwork should go through the next day. I left a message and still no call back. I have called and emailed and cannot get a response from this company. I need to know when I will get my documents so I can take care of my car. My experience with this company has not been good from the beginning and while I understand errors happen, the lack of communication is unacceptable. The errors started with giving me paperwork that had the wrong car/VIN number on it and if I wouldn't have checked the VIN myself I would have signed for a different car. It also had the wrong payment information as well.

My wife purchased a vehicle last night and was shown different amounts then what we later reviewed on the contract. She was not informed about certain addons and when we went back to the dealership their manager basically said you signed, tough luck.

I had to purchase a car after the death of my spouse, during test drive at the dealership named in complaint, noise from tire area was suspicious. I told them that needed to be checked out. My brother was concerned about this noise, when they said it was tire pressure after supposedly having service department check it out, I believed them. After picking up car, it started making the noise and about a week and a half It steadily proceeded to get worse. then over the next 3-4 weeks, it seemed to really get worse when wheels heated up. I don’t drive a lot because I have to use a walker. I told my brother that I didn’t think tire pressure was the problem. My brother noticed a lot of brake dust on the rim and hubs and told me to get brakes checked. I made an appointment with a trusted mechanic my husband used. The Service Center is the name of place, *** the mechanic said the front brakes were in very bad shape and they should have caught if they investigated the noise that they claimed was caused by tire pressure. the same day of mechanic checking brakes, I took car to dealer to show them that it was not tire pressure, it was very bad brakes and rusted, pocked rotors and deteriorated pads on front. I went expecting they would do the right thing and was very confident they would realize they made a mistake and fix brakes. I was told they saw nothing wrong with brakes, my mechanic didnt know what he was doing and I was made to feel like I was an it disabled person who didn’t know how to drive. I was driving since I was 19. Then insinuated that I rode the brakes to damage them, by the way, this is after they said they saw nothing wrong with them. I was flabergassted that everything that came out of their mouth contradidcted the next thing they said. I left in tears, I had been greiving my husband, I am disabled from Polio and feel as though I was humiliated by the 2 salesmen and I realized I was and would get no where with these men on this matter. I wanted to speak to the service department manager, they brought the sales manager and thats when I had enough of trying to get them to do the right thing. 8 days I could not drive my car, on July 8 I had new brakework done on the front, I paid my mechanic to fix it. To top off my frustration level with this Dealership, I went to licence the car last Friday, August 9, 2019 and to my dismay the inspection they did and form was no good. A car, 2 years old, 23000 miles on it and they can’t even get the inspection correct so I can get plates. I got it inspected yesterday, Aug 12 at my mechanic’s garage. I realize, when you buy a used car, things go wrong and buyer is responsible if not under warranty. I bought a good warranty with this car because I am not an it, things do happen. This place did not check the noise, instead called it a problem with tire pressure. My brother also mentioned this a few times during test drive. My brother was with me both times, while buying and returning to them to have them fix what they missed. The rotors were so bad that they couldn’t be resurfaced, The pads were cracked and disintegrating. I have had a few rotors resurfaced in a few cars over the years. I don’t know how the safety inspection, that turned out to be useless to me even passed with the brakes as they were.

Addendum to clarify info needed on next page of this complaint: Questions on your form concerning if payments made and how, I assume it is talking about if I made payments and How. I made a substantial down payment and financed remainder

I bought a used car 6 weeks ago. The contract stated I would receive an original title. I was told I would receive the title in 5 to 10 business days. I have not received the title. I have called multiple times. Finally found out the title was missing when I purchased the car and they were trying to get a duplicate title. Communication has been horrible. No return calls. I have asked multiple times to speak with the general manager. I just want the car title

I contacted Napleton Kia through ***'s Buyer's program with the expectation that *** would only deal with responsible, professional dealerships. Napleton Mid Rivers Kia proved me wrong. After communicating with ***, via email and text, about a 2018 Kia Niro LX. That morning I scheduled a visit/test drive of the Niro and 3 other cars for later on that day. I explained to him that I knew what I wanted I had a 5 day window to complete my purchase so I needed to maximize my time at the dealership. We agreed on a time and I received a confirmation via text and email (from ***). Upon arriving to the dealership (I live 35 minutes away) , the person at the desk told me I couldn't talk to Jonathan because he was "just the guy who schedules visits." My assumption is that my "schedule VIP appointment" meant that someone had to be aware that I was coming....NOPE! No one knew who I was, what automobiles I wanted. I presented *** with my printouts of the cars/stock number/ price information. After about 25 minutes of him "pulling them around", he informs me THEY WERE ALL SOLD! All four vehicles were gone! No one from the dealership had the tact to text/email me that information, yet they hound you to come in. They should notify customers in advance if the vehicle has been sold. That is a professional courtesy. Also, please staff the desk with tactful customer service reps. Not to mention ***-the "salesman" behaving as though I was wasting his time. Unprofessional, tactless place of business.

I leased a vehicle from this company and was told the lease ended April 2019. I took the car back to turn in on April 6th 2019 with the millage being logged 30185,and purchased a new KIA at that time. June 2019 I am now getting bills stating that my lease was not up until June and also reports the vehicle not being turned in until May 21st, with the end mileage being 31553. This company told me the lease was up in April and sold me a new vehicle on this information, only to hit me with additional fee's later.This company has done nothing to fix this error on their behalf.This company altered the turn in date and mileage.
I asked the company to send me a copy of this paperwork with their letter head to send to KIA Finance, however they stated they have no company letterhead and could only handwrite a receipt.

I took a vehicle in for service and was overcharged for work. After leaving six messages I finally spoke with the service writer and he agreed and promised to have a manager call me to issue a credit. It's been almost a week and I have not been contacted.

I purchased 2015 Kia Optima on February 18 2019. There have been issues since the beginning. It failed emission test initially, but they got that straightened out. The car keeps bottoming out and run super rough. I took it to firestone and they said the struts were very bad. The car sits down in the front and I asked about that initially and was told that is just how Kia's are made. I have been calling and leaving messages for the manager Piper for over a week and have not heard back. I just want someone to contact me and get this issue taken care of.

I recently purchased a 2013 Audi A4 quattro throught the dealer. After being told all of the fixes and repairs would be taken care of before purchasing I was told the after market warranty would cover it all. I now have the car at plaza audi in Creve Coeur MO. And the warranty that I am paying for is not active. I am very angry at what ive been told and I have tried calling the dealership 6 times and have gotten no response and I have been told the warranty is active now while Audi is telling me nothing is active. I have had many issues with this dealership to the point where I dont even want the car anymore. It is very frustrating to be told one thing and then it doesnt happen and then be ignored.

We purchased a new car from Napleton Kia in Feb. 2019! Napleton was supposed to transfer our plates off our old car, but instead gave us new one's. Many calls later no results as of 25th of March, plates still not taken care of! Napleton now wants us to take car of this matter. They tell us - have sent money for new plate + cost of transfer! I keep getting runaround from *** and *** saying check in mail.

Price: $13414.00
Down Payment: $2000.00
On Friday Jan. 11, 2019 I Call about the Cadillac 2013, at (Napleton’s Mid Rivers Kia), (Napleton’s Mid Rivers Kia) they said it was still available on Saturday Jan. 12, 2019 me and my wife *** went out there to go and take a look at the car we negotiated the price and (Napleton’s Mid Rivers Kia) they said that it was no warranty with the car and (Napleton’s Mid Rivers Kia) they got *** me approve, (Napleton’s Mid Rivers Kia) they said what kind of payments are you looking for *** I said around $300, (Napleton’s Mid Rivers Kia) he said do you have any money you working with to put down on the car, *** I said yes I do I have $2,000 *** I can put down on the car, (Napleton’s Mid Rivers Kia) he said great how would you like to put the money down on the car (Napleton’s Mid Rivers Kia) he said you can use a check, cash or debit card, *** I said I need to transfer the money and I can't do that until Monday, everything was rush so on Sunday Jan. 13, 2019 I looked over the car and found a lot of issues with the car so I had a List of things they need to repair the car needs to be clean the tail light was out a big couch in the front driver side Tire the Front bumper was crooked the back bumper was missing a screw after *** I complain for a good hour the sells (Napleton’s Mid Rivers Kia) manager called me and said that he would give me a 90 day warranty and repair “everything ” the front bumper and the tired never did get fixed on Monday Jan. 28, 2019, *** I gave them my credit card information, (Napleton’s Mid Rivers Kia) they promised me that they would fix the tire and fix the bumper, never heard anything else back from them, two weeks later *** I received a package from Federal Express from Napleton’s Mid Rivers Kia, a week and a half later *** I received paperwork from *** (the company that's financing the Car) stating that my current balance was $13,902.49. *** I emailed the finance company *** to inform him that that is not my balance, *** they will file a complaint on Napleton’s Mid Rivers Kia

“The problem with incompetence is its inability to recognize itself.” -Orrin Woodward
I don’t know if the employees at Napleton Mid Rivers *** of St. Peters are lazy, incompetent or unethical, but what I do know is that this has been hands-down the worst experience I have ever had purchasing a car.
On January 4th I contacted the dealership requesting information about the vehicle before I drove 3 hours to come see it in person. I had questions about the warranties since it was considered a certified used car despite it only having 10 miles on it. The salesman, *** stated that it would have a 5 year 60,000 mile basic warranty and when it’s certified I would get the entire 10 year, 100,000 mile limited powertrain warranty. Explaining that basically it would just be losing a year off the warranty. I also wanted to make sure that the car would have all inspections and be cleaned inside and out and ready to go. When I got there *** said they had already done all inspections necessary but it had not yet been cleaned. I test drove the car, came inside and talked numbers and when we finally got to a price I could get on board with, I went in to speak with *** in the finance department so we could make everything official. When I sat down he already had the numbers figured but with 4 additional warranties included, making my payment considerably higher than what we had discussed. I’m not opposed to additional warranties if they are necessary but I was told that I would have basically the same warranties from a new car minus a year since the car was not even a year old and had 10 miles on it before the test drive. With the car basically being a new car I did not expect to have to purchase additional warranties. What they neglected to tell me that despite the cars age and mileage, once it’s certified as a used car, the warranty that covers all electronics in the car drops to 12,000 miles. Obviously this was disappointing but I just chalked it up to misinformation from the salesman who was also very young and new, but also something that could have easily been avoided if he had actually gone and asked someone before telling me the misinformation. I say young but what I actually mean is immature, as he was talking all night about how he couldn’t wait to get off work to celebrate his 21st birthday. I gave him the benefit of the doubt that evening but looking back it’s obvious it’s just sheer unprofessionalism.
I agreed to go ahead and purchase the additional service contract so that everything would be covered for the next 10 years/100,000 miles. The three additional warranties for tire & wheel, paint, & windshield repair were actually separate warranties unbeknownst to me. I thought that those items were included in the 10 year/100,000 mile warranty. Also, not a big deal at the time because I could just cancel them. Again, chalked it up to misinformation. It was late at night & I must have misunderstood. This didn’t really become a problem until I couldn’t get *** or the sales manager to call me back so I could cancel. It took three weeks and a face to face conversation to get this done.
As of the 21st, I still didn’t have any paperwork I needed for the sales tax or any bill but fortunately I was driving 3 hours back up to the dealership that day to have my remote start installed. When I got there I went in & took care of the additional warranties with ***, but I had to re-sign all of the paperwork again because the first loan would not honor the rate I was offered that night. At least that is what I was told. The sales manager actually told me that this was normal sometimes when someone had excellent credit and that they will just go with that rate when it’s after hours even though it can be a gamble. Then they loaned me a car so that I could go do some things instead of waiting at the dealership for 5 hours. At 3:00 I contacted ***, the salesman who had been helping me & asked if we had time to go watch a movie or if the car might possibly be done in the next hour or two, then we wouldn’t worry about it. He immediately text me back, asked that I come back to the dealership to talk about the remote start. I was having a late lunch at the time so I called him to see what the issue was. He said that the company who they had contracted to do the remote start had a couple employees call in that day so they would not be able to get it done. I asked if they realized that I drove 3 hours to get it done & that I had this appointment scheduled for a couple weeks. Neither mattered according to *** & there was nothing that could be done about it, so he apologised and continued to place the blame on the other company. I then drove back to the dealership & found it odd that my car was still sitting in the parking lot even though *** told me that he car was over at the remote start place waiting to be done tomorrow. They let me take the car I had borrowed that day home with me with the agreement that *** would deliver my car to me once the remote start was installed. I felt very uncomfortable with the situation, having someone so young and new drive my car that distance but there was nothing I could do about it unless I wanted to miss a day of work. *** returned the car to me two days later, though now there is about a 3-4” long scratch on the front bumper and it had an additional 400 miles on it. The trip is only 160 miles and the distance between the dealership & the location where they took it to get the remote start installed is only 15 miles so I’ll let you do the math. Unfortunately that wasn’t the only disappointing thing though. *** returned the car to me two evenings later on empty (gas light was ON) & when I asked why they returned the car on empty he said that the dealership wouldn’t let him fill it up. When I left my car with the dealership that Monday it had ? tank of gas. There is no way they could have used up the entire tank so one can only speculate what happened with my car in the two days that they had possession of it. I knew that was not how any reputable dealership would do business so I decided to do a little digging. After *** delivered the car I went back inside & called the company who I was told would originally install the remote start. I told them what had happened that Monday & what I was told by the dealership. Come to find out, that is not in fact, how the situation went down. The gentleman at the remote start place explained to me that they did in fact have me scheduled and ready to go that day by 11:00. I showed up to the dealership between 10:30-10:40 and that was after sitting in traffic for 40 minutes. *** told me that Monday the business did not notify him until 2:30 that the car would not be getting done today but the gentleman at the remote start business informed me that the dealership actually did not call them until 2:30, asking where they were & why they hadn’t come to get the car yet. So not only absolutely no sense of urgency but also a complete lie! The gentleman then explained that Napleton was supposed to drop off the car at 11:00. The entire scenario I was told was a complete and intentional lie. He blamed it on the other company when it was their mistake and they should have owned up to it right then and there. This just added to the list of reason why they should not be trusted. I found it odd that after such a big “woops”, regardless of who was at fault, that a new salesman would come out to deliver the bad news. I’ve been a manager before myself & would never leave the delivering of bad news to anyone other than upper management. With the car returned in the condition it was in, on empty, scratched & filthy with even some dog hair in the passenger floorboard, I questioned if the manager honestly even knew what had actually happened.
Unfortunately, the stress did not stop there. After all of this I decided to do my own research and yes that included going through reviews from previous customers as well as issues reported to the Revdex.com. I called the license bureau because I still (3 weeks later) had not received any paperwork to pay my sales tax or to pay my first bill and we were nearing the 30 days when the sales tax needed to be paid. According to the Revdex.com, this is a common trend with this business. I also called my new loan company to see if they had received the paperwork yet to process the loan. They told me that they were just waiting on the dealership to “accept and book” the loan. When I explained this to *** he sent me a picture of my loan, along with almost 20 other customers names, account numbers and their loan company, whose loans were sitting in the queue waiting to be funded. I realize he was trying to prove to me that he had done his job but I feel like this was pretty negligent handling of their customers private information. I also did a little digging into the extra warranties I purchased and found out after speaking with the companies themselves, that they had not sent over my contracts after 4 weeks. One of them still hadn’t been entered after almost 6 weeks and once again I had to call the company and fax over my contract for it to be done. My question was what were they planning on doing with the money that I paid and financed for these contracts that weren’t even legitimate contracts until I called to get them activated?? I was also still waiting for the documents I needed for the sales tax. I called the license bureau to see what documents I would need for an out of state used car & found out I still needed 2 of the documents that were the responsibility of the dealership. I started to wonder if they even had a title to this car since it took almost the entire 4 weeks to see it. If I had not have hounded them, calling or texting every day for almost 2 weeks or called the license bureau to see what I needed, I’m afraid I never would have received what I needed in time. I finally received the title 2 days before I had to pay the sales tax but I still didn’t have the IDOD inspection. I asked why I never received it or why it was never done before I left with the car that first night I purchased it. They gave no suitable answer. When I spoke with the General Sales Manager, who I had to get in contact with through the *** Customer Affairs, because I could not get anyone to call me back, he informed me that it had not been done, he didn’t know why because he had only been there a week, and that I would have to come back to the dealership where I purchased the car to get the IDOD inspection. Something that should have been done before I drove off the lot that first night. So here it is a day before I have to pay my sales tax, having to take a day off work to drive a third time and another 3 hours back to the dealership to take care of another mistake that was entirely preventable. What’s even more disturbing was the condescending tone the General Manager, *** took with me when spoke with him on the phone, attempting to get the information about my title and IDOD inspection. At one point he made sure to let me know that he wouldn’t be running a “million dollar business” if they were selling cars without titles. But according to other reviews I’ve read, this is not the first time someone has had this kind of experience with him nor with title issues. Regardless, he finally apologized after threatening to not help me if I did not “calm down”.
After issue after issue that this dealership had put me through, I believe I have every right to be frustrated but not once did I raise my voice. Truth be told, I was a little afraid to raise too much of a stink because I just did not feel as if I could trust them at all. I just wanted to get everything that I needed from them so I did not have to deal with them ever again. I finally received my title 2 days before the sales tax was due but I still had to travel another 3 hours to get the IDOD inspection which again, the sales manager informed me has to be done at the dealership where you purchase the car. Come to find out that not only do you NOT have to get the IDOD inspection done at the purchasing dealership, but they had actually already completed the inspection the night I purchased the car, but NEVER printed it! I asked if the General Manager, *** would be willing to sit down with me when I returned for the IDOD inspection (because that time on the phone with him was the only time I had spoken to him) so I could fill him in on everything that had happened, he agreed to in a text message but when I returned for the IDOD & had the service manager text him to notify him, he was nowhere to be found. The only conclusion I can come to at this point is that this is just the way they do business here, from the top to the bottom.
Honestly, I didn’t even want to write this review because it was just a reminder of the unnecessary stress and constant anxiety that all could have easily been avoided if Napleton Mid Rivers *** of St. Peter’s understood the meaning of professionalism, honesty, and communication. Writing 3 page letters is also not something I do for fun but I felt it necessary for other potential customers to have a fair warning what they might be getting themselves into if they decided to purchase a car from here. For an auto group that prides themselves on being “dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction” per the Ed Napleton website, the Napleton Mid Rivers *** falls way short. Actually, I’m a little surprised there’s not a class action suit against them.

After constantly going back and forth with this company since I bought my vehicle.I have on a weekly basis had to come and speak with the mechanics about my car not working.
I.e. my locks don't work, dash and clock reset after turning ignition off, trunk release doesn't work, interior dome lights don't work.
So after paying 140 dollars for a diagnostic to be done on my vehicle I have the same problem even after replacing the vehicles junction box. I was informed by numerous mechanics that the junction box was my issue and after spending hundreds of dollars to get it fixed it is indeed not the problem. After more than 5 trips for the same issue the issue still remains.