Napleton's Mid Rivers Kia

I signed for a 2019 Kia Rio at this dealership on January 4. The car was not available at the time, but I gave them a down payment of $1400. They loaned me a Kia Soul until my car came in. I had order the Rio fully loaded, power everything. On January 25, they called me telling me that my car had come in. When I went to pick it up, it was not the car I ordered. They told me that the 2019 car that I wanted wasn't even made yet. They gave me another car without all the items that I wanted. They told me that I could come back in 6 months and get what I wanted. I drove the other car over the weekend, and realized it wasn't going to work for my family. I went up to the dealership on Thursday. I told him that I wanted a different car. He told me I wasn't approved for the first car and that's why I didn't get it. But he never told me that earlier. There is a 30-day return policy and they are not letting me return the car that I don't want and doesn't work for my family.

On Thursday November 15, 2018 I took my 2014 KIA Sorento to Napleton because there was an odor of antifreeze. I was told that it needed a new head gasket and it would take about a week. A week later after Thanksgiving we had not heard anything regarding time frame of when we could expect our car to be done, On 11/26/2018 my husband was told that KIA sent the wrong parts and they had not started on it yet. No more communication or calls returned until 11/29/2018 when we called and they informed us that the engine had a defect from the assembly line and would need a new engine and could take up to two weeks just to receive the engine in and then time to fix. On 12/10/2018 we received a call that the car was fixed almost 4 weeks, I was very excited because they had my car for almost 4 weeks. Went to pick it up and there was a scratch all the way through the paint on the front bumper passenger side that was not there when I left the car in they're shop. Told them about it and they first asked if I was sure that was my car? Then I was told the security footage was going to need to be looked at, they were very disrespectful and insinuated that I was lying. Said "are you sure that's your car"? Also stated you got a new engine! My husband stopped by on his way home and asked them about the scratch. On 12/11/2018 they accused my husband of bullying the attendants. They would not give us a date of when we might get the car back. Going on 5 weeks. On 12/12/2018 we were told it would take 24 to 48 hours to review the video's. For the rest of the week tried to get an answer, on 12/13/2018 I went to KIA and asked if there was any reason why my car had to stay there while they are reviewing they're video. I did take my car home. On 12/21/2018 over a week later we finally received a phone call stating that they would be fixing the scratch after the first of the year. Again we started trying to contact KIA on 1/7/2019, no answer until 1/14/2019 we were told to take the car to Auto pro collision for an appraisal which I did on 1/15/2019 it took until 1/21/2019 for Auto pro to get rental car approval from Napleton KIA not Auto Pro's fault this is a communication problem. Now keeping in mind that all of this started with a faulty vehicle off the assembly line and was not due to anything we had done, the car was scratched while in they're care and had no body damage before then, If I had brought a rental back to them like that they would make us fix it. I believe they were hoping that when I picked my car up that I would not notice the scratch and pull off the lot non the wiser. Napleton KIA is horrible at communication and lie about what is going on and are totally disrespectful and act like the customer has no right to know what is going on with your car. This night mare went on for almost three months.!!

December 11th, 2018 I decided to try and trade in my 2012 GMC Terrain that I purchased myself, for something a little bigger with 3rd row seating for the purpose of my job and needing extra room to fit all in one vehicle. I was referred to Napleton’s Kia located @ Mid Rivers, St. Peter’s and figured I would check them out. Found a car that fit my needs, got through the loan process put the requirement of money down which wasn’t a problem and went home with a new car. After I was a week into having the car I receive a Text Message through a family member that didn’t even work in sales stating they needed us to come in and sign papers again.(Wasn’t a big deal), as the days went on I receive ANOTHER text/call stating they needed more money put down, so as we worked out a deal I was also supposed to receive a check to help pay for sales tax!! Few days go on I get ANOTHER phone call saying I needed to drive back down to mid rivers to put MORE MONEY DOWN and sign papers again!
I said NO I don’t just have $2,700 laying around to put down! I also made a call to the loan place and they had informed me that they weren’t asking for the amount of $2,700!! To sum it all up I told them I didn’t want the car bc I wasn’t under contract, I wanted my money back that I put down, and my Terrain back! Since they paid the loan off for the Terrain they said they owned both cars and left my family and I carless and didn’t get the loan reopened to return my car.
I DO NOT RECOMMEND THIS PLACE AT ALL TO ANYONE LOOKING FOR CARS! They WILL SCREW you over and try to get more money out of you that’s not needed!

My husband and I went to KIA to look for car, we were under lease until 2/22/2019. We were approached by salesman *** and sales manager *** who took us around to view new cars. *** was helping *** who was new to his job they were really into getting us to purchase a new car, and offered to pay our last 3 payments on lease, pay personal property taxes and no payment for 3 months. We then meet with finance, *** and signed all documents. We left our leased vehicle and came home with our new 2019 Kia Optima. On approximately 11/3 we were told that we needed to come back in and sign new documents as the original loan company no longer offered 3 months no payments. When we went back in we then met with *** as *** decided he wanted to go hunting. We met with *** who had us sign new documents and was assured *** would get us a copy with sales documents to provide the DOR. This never occurred I remained in contact with *** from 12/6 to this date, as *** no longer with the company. This delay caused them to pay for late fees as we didn’t receive documents timely to file for registration, this was not completed until 12/12/2018. We also never received copies of the 2nd set of loan documents I contacted them and finally was able to pick up copy. The issue that still remains is Napleton KIA has not paid off my leased vehicle, we received a letter on 11/17/18which was taken into their office and was assured it would be paid. This has not been done, on 12/17/18 I received another letter from KIA finance showing again not paid, I’ve called, texted to *** and still nothing has been resolved last night his reply was that he would pass it on to the General Manager. Today no call nor response was received. I’ve check KIA Financial and they now show our account as past due... This is not acceptable. When I last spoke with Kia Finance on 12/28/2018 I was advised if the amount of $1924.99 was not paid by 1/14/2019 it would be reported to the credit bureau. We have since spoken with sales manager Ken Stark who states he would assist. I call Kia corporate and they state we are not elgible for their loyalty program. We have been fed line after line of non truths by this company whom we have purchased 6 cars from.

While I bought the car I was told snd promised things that were not true in reference to my car. I was told that the windshield was fixed by the windshield.fixing company which was untrue which I found out after my windshield crack spread.. I was told they would find a doughnut for my car because there is no doughnut with the car. I was also sold the car with a bad motor that had to be replaced within the first month and a half of having the car. Also while buying the car my front tires were damaged and had unusual wear from the bad alignment that was given on the vehicle. After talking with Jason the manager inwaa told they were not going to live up to their word Altjiugh he told me the windshield was fixed and to that he would find a doughnut for my car. Now he's stating that everything that's wrong is my problem

Paid 1000$ deposit November 9, 2018 to hold a car. Bought the car on November 17. Spent more than 10 hours through calls and emails to get my deposit. I have not received my deposit now from this date, December 7, 2018.

Also, I was promised several things before the car purchase from the sales agent (being able to check the brakes for wear, scratches on the car would be detailed - buffed out) and again while in person at the dealership. Nothing that was promised was done even though I was at the dealer for 4 hours.

Dealing with them has been a nightmare, and their company policy is 100% customer satisfaction!

On 10/15/18 I purchased a sport utility from this establishment. I received temporary tags that expired 11/13/18. When I went to the license office to get my permanent plates, I didn't have all the correct paperwork from the dealership. I was missing the title for the car that should have received from Jefferson city to them. I went back to the dealership and come to find out that they had the car in someone else name. He needed to come in and sign paperwork to get it out of his name and resend the paperwork back to Jefferson city. I call the *** who one is one of the owners and express my frustration to him about why wasn't I inform about this mix up. What happen to professionalism? He did give me a dealership tag to put on my car since the temporary plates expired. He said that he would stay on it and get back to me. I haven't heard anything yet. I called last week *** who runs several of these store; again expressing what is taking so long to get paper work back. He stated, "that he is on top of it and even though it is the customer responsibility to get their plates." Let's reason this out, I know its my responsibility to get my plates; but I can't do that until you do your job and give me the correct paperwork. I call a week later on 12/6/18 which is today; and no answer from him. It would be two months and I still haven't received what I need to get my plates. Is this really the standard of Napleton Kia? How would they feel if they were in my shoes? All I want is the correct paperwork and I am done with Kia. FYI (when at the DMV; the clerk said that have had multiple people who came in to get their tags could not because Napleton Kia didn't have the correct paperwork. People left the office frustrated. There were three came in that day and could not get their plates because Kia didn't have the right paperwork.)

Found a Ram pickup on *** site at this dealership for $47,404, so I inquired about it. ***, from their internet site at Napleton called me Friday morning the 6th. I told ***, that I lived an hour away from his dealership so I wanted to know if there was any hidden cost in the price of this vehicle and *** said NO if I would print off the *** price sheet and show it to the dealership when I arrived they would honor that price, that phone conversation was recorded also. Well when I arrived at the dealership all I got was the run around about how they can’t sell the vehicle for that price. It was a scam just to bring people into the dealership. The price had raised to 52,000 at the dealership, big difference. So now they wasted 3 1/2 hours of my time and gas money traveling to the dealership. Just want to make no one else gets scammed.

I went to this company to look at purchasing a car. The salesman who was talking to me tried to sell me a Hyundai Santa Fe. I told him that before I would purchase anything, I wanted to go get it checked somewhere else. They agreed to this. I took it to a Hyundai dealership and they told me the car was in a dangerous state. Due to this information, I did not purchase the car and I told them to cancel the loan I was going to get with CPS due to me not getting a car with them. I ended up getting a car with another dealership. Yesterday, I received a letter from the Department of Revenue. I called them today, and they said I owed funds for titling a vehicle with Mid Rivers Kia. I told them I never bought a car. They said they received a document saying that I had accepted the loan for this car. I called CPS, they told me they never sent anything to the DOR because they had record that I never accepted the loan. When I called this dealership back, the person I was talking to would not let me speak to the finance manager about this issue. I was then put on the phone with the salesman who tried to sell me the vehicle. He cussed and was very rude to me and hung up on me when I spoke with him about this issue. I need to have this company send a letter to the Department of Revenue saying I never purchased a car or took a loan with them.

Incident #1
We were so exicted about this van because it was "Kia Certified." It was listed on their website as such and we were told by the salesman it was. After an hour of haggling we finally got a monthly payment we could agree on and it was off to finance. The finance guy kept throwing us different numbers, but of course he always had a reason why it was different. Then we get to the warranty, he said " you should purchase the warranty because you don't have one on this van." We told him it was Kia Certified (10 year 100,000 miles) he proceeded to tell us it wasn't. We told him we didn't want the van then, of course he went and got the manager and they admitted they made the mistake but weren't going to honor it. We were getting ready to leave and they said they would give us bumper to bumper for an additional 50,000 miles or 5 years. We took the offer because we loved the van. We then began the mounds of paperwork. The finance guy didn't really explain much just had us sign, briefly stating what each thing was. When we got to registration and license fees he stated "I'm going to take care of the $240 fee you just right me a check of x amount." We were shocked, that saved us $240, that was really nice of him, or so we thought. After completing all the paperwork we were exhausted and ready to begin our 45 minute drive home.

Incident #2
We took the van over on a Saturday with our parents and both kiddos. My husband had called and set up an appointment to get the van detailed, our light fixed, and a replacement battery for our key at 11 a.m. We were told it would take 1-1.5 hours to complete. When we got there they said there was no appointment made, I stated that we had made an appointment and they got it straightened out. I then asked how long it would take and she replied "4-5 hours" what? I had both my kids there, no way they could sit for 4-5 hours. We asked for a rental car and they found us one about an hour later. We left, ran some errands and got a call about 4 hours later telling us our van was done, so we headed back. When we got there, our van hadn't been touched, it was still filthy, light hadn't been fixed, and the battery was still low on our key. When we went in to tell them about it their response was "our detailing guy isn't here on Saturdays!" I was shocked, if he doesn't work on Saturdays, than why didn't all of the employees tell us this 5 hours ago when we were here setting up an appointment and getting a rental van??? We were so irritated, so they said the would call us to set up an appointment, a week went by never heard a thing. Finally, we called and got ahold of one of the managers to setup and appointment. When he picked up the van the next day it was detailed but the light was still out and the key on the battery was still low. They had him wait around longer to fix the light but come back later for a new key battery.

Incident #3

We once again had to head over on a Saturday with both kids to pick up our license and registration and get our key battery replaced (3rd attempt.) We go in and were told it would be a bit because we had to wait to speak to finance and there were two customers ahead of us, okay we will wait. While we were waiting we went to service and got the battery replaced. When we got back we sat for about 30 minutes and a manager came over and asked if we needed help, he went to tell the finance guy. About 10 minutes later he comes in and tells us that nobody told him we were here and this could've been done an hour ago. We get back to his office and he says " I have good news and bad news, good news is your plates are in bad news is you owe me $240." Of course we both were immidiately infuriated. I said " No, you told us to only write a check for x amount and you would take care of the $240." I was shocked to hear his response "Yeah, I did say that but you still have to pay for it, see, you signed this stating that this was the amount you have to pay. It was 9 o'clock and I was ready to go home" He then proceeds to say you either pay me or we will redo your contract and raise your monthly payment. After about 15 minutes of arguing the manager came in. The finance guy explained to him what happened and even admitted that he told us not to write a check for the additional $240. The manager said that was wrong but you still owe us $240. So even though his employee screwed up he was just expecting us to ignore and pay the money. My husband stayed in to try to work something out. After about 30 minutes he came out and said we had to pay $150 and they would pay the rest. I was so aggravated but there was obviously nothing else we could do at that moment.

As we drove away, I told my husband it wasn't the money that bothered me, I could've cared less about that. What really bothered me was that we were looked straight in the face and lied to. I never would've asked that man to waive the $240, I would've paid it that night and thought nothing of it. He was the one who offered us that. It also bothered me that he said "See you signed this document stating what you would pay." When he said that I felt as though we had been swindled. Finally, the thing that bothers me most was the management. They stood there and watched their employee admit what he did and had absolutely no remorse for it at all. That to me completely shows that their customers are truly just another dollar. At the end of the day I feel as though nothing will be done and this dealership will continue to take advantage of customers and have poor customer service.

I went into Napleton Kia to purchase a car. It is 2016 Chevy Malibu. The original price $16,500 which appeared on the contract. I asked several times if that was the final price. They said yes. When I went to sign the contract, I noticed that my address was incorrect; I brought that to their attention and they shredded the contract. When the new contract appeared, the new price of the car was more than double: $35,730.64. I refused the car. They said it was a done deal, and the car was mine. I left without the car. They said that the additional charges were because of my credit. This should have been disclosed in the beginning. They didn't ask for proof of income or anything. All I had to do was give a $1,000 downpayment and my drivers' license.

I purchased a vehicle November 4, 2018. That evening I saw the vehicle that I had just purchased listed on their website for $1,799.00 less than what I purchased it for. When I contacted the dealership and expressed my disappointment they offered me a "Good Faith" check in the amount of $500.00. I have tried to have this resolved by attempting to speak with the owner of the business but I have only been allowed to speak with a customer service representative, the general sales manager and one of the sales managers. The general sales manager attempted to make me understand that this, what I call False Advertisement, happens all the time. I find it difficult to accept and be comfortable with that. Their website states that one of the reasons to purchase a vehicle from their dealership is because there will be NO SURPRISES. "The price you get from us over the phone OR ONLINE is the price it will be when you get to the dealership". In Bold Caps it states, "NO SURPRISES, NO APOLOGIES, NO DISAPPOINTMENTS!" I am only asking them to honor the price the car was listed and advertised as and to also honor the comfort that their website gives to potential customers.

Below is a copy of my experience with Napleton in an email form, when I tried to reach out directly, To get the current issue with them resolved. Since that date, I have tried to reach out to *** twice to pay my monthly car payment which was originally set for 9/23. *** told me both times they did not receive any information. After calling the dealership about 5 times with no response. *** called back and said titles were backed up and they were waiting on the title before they could send the information to the ***. They then mailed me the title with a check for a late fee. When attempting to register my car they needed a copy of the release of lien that was stated on the title. And also a new safety inspection since the one I have currently is over 60 days old. Which is due to the fact of me not being able to register my car in 60 days because of Napleton not having all of the correct documentation. I again tried to
Call and speak to ***. And the receptionist said he was no longer with them... and I was again transferred to a voicemail that I really don't expect a call back from. This has been the most unprofessional and inconvenient service I have ever been through. On top of that I get information from *** saying they received my loan information and have my car payments starting on 10/23 (which I revieved in mail after the due date) and I called and spoke with them. & they stated that the loan has already been processed so regardless if I'm able to receive all of the correct documentation from Napleton or not/able to register my car in time. I'm still responsible for the loan financed. Which I payed my payment with them over the phone. Below is also the other things I've experienced with them as well. I would read that and then add everything else I've stated on top of it all. *** recommended I file a complaint with you. Not really sure what all you can do, but hopefully someone will hear me out.

I also never received a call or response to this email.

This email was sent on August 28th to ***.

Please read. Important.

2-3 weeks ago my current car was on the verge of breaking down. I had my mother meet me in O'Fallon and attempt to follow me to your car dealership but back to back traffic had my car acting up. The closest place for me to turn was a *** on highway K so I pulled my car into their 24 hour parking lot and my mom & I drove together to your Mid rivers Kia dealership.

After walking in we were greeted by *** and I filled out the app and waited. We got there around 4pm. I don't really know how the car buying process works but there wasn't much communication. He brought a car out and I looked at it and told me a certain quote. The car payment was a lil steep for my budget so after all of that I told him I would have to go home and see if the payment would be something I could handle. He then asked if I wanted to take the car home for the night and I said sure. He then was gone for another 30 mins.
Within that time he was gone someone else came up to me and told me that the quote/deal that *** gave me previously... couldn't happen. He asked if I had any money down or a cosigner. I then said no to both of those inquires. I was given a 1000 credit for my trade in and I was negative/upside down on my old loan. So apparently the cost of the amount was larger than the loan the *** was able to provide. He then said there were a few other places they were waiting to hear back from and at that time it was about 8-9pm. I inquired about me being able to take the car home and he then informed me that there were no dealer plates. So my mom & I at this point were ready to call it a night and resume in the AM.

As we were getting ready to leave I realized I did not have my paycheck stubs back. I walked back inside and waited a good 10 minutes for those to be found. I also asked about the title receipt for my trade in car and they told me they didn't have it. So I walked back outside to see if I maybe missed it in my folder, and it wasn't there. So I again walked back inside to tell them they do have it. A few minutes later *** came up and gave me the receipt and said another offer came through which was significantly less than the first one. The payment for that one seemed like one I could do. He asked about my schedule and I said I couldn't miss anymore work and he then asked if I could come back that evening. I talked to my mom and I decided to just stay and wait and drive/buy the car off the lot that evening. I also asked about my trade in car, he said that they would tow it and it was no big deal. I had originally offered to attempt to drive it in.

After filling out paperwork and again sitting there for hours with basically no communication from anyone. I was finally able to go back in the back and sign my contract. The first contract that was presented to me was the first deal I was presented with that I was unsure of and also told that I couldn't do. So I in turn of course questioned it and there seem to be miscommunication or something going on. I was able to get the payment down to the last deal I was presented and I signed my contract with ***. Leaving the dealership close to midnight.

The next day the car dealer *** and I communicated through texting and I provided him with the address of where my car was and pictures of what it looked like. I had also texted him asking if I was supposed to leave the keys in the car. He never responded. So I kept the key with me. On Saturday he then asked what time I was coming to do the safety and inspection and he stated he needed the keys to the car. I then stated I would be there around 11-12pm and I'd bring them with me. I also asked how long it was going to take and he said not too long.The first thing I did as soon as I walked in the door was hand him the key off my key ring. He said to keep it on the key ring and he'll get it later.

I had my two year old with me. He's very energetic and hard to handle at times. There was again no communication as I sat there for hours unless I asked questions myself and even the answers I received were vague. I asked how long it was going to take to determine if I needed to find someone to watch my child or if it would be okay for him to be there for the time needed. My diaper bag was in my car and I even asked if someone could bring it to me twice because my son had a dirty diaper and after the second time my car was brought to me by ***. He stated they weren't able to wash it but it seemed like I needed to go. Which yeah I was struggling with my child which was obvious to everybody but that doesn't mean I want my safety and admissions to be rushed. It just would have been nice to have a decent time frame and a realistic expectation communicated to me so I could have made different arrangements.

That night *** again had text me and said he needed the keys to the old car. I said I would bring them to him the next day being that I had attempted to give them to him earlier and offered to drive the car as well and it at this point I was point blank irritated. While attempting to head home from my step moms that next day my car didn't start. I then had a friend come and help me jump my car which took awhile and follow me to your location. I dropped the key to the new car in the drop box and wrote my information on it. The next day while at work *** called and asked where the key to the trade in car was. I told him I still had it... and he then told me I would have to pay $50 for it to be towed. I then questioned him about the car I was sold and why it was breaking down not even a week after I got it and just received a safety and emissions and he then stated they didn't get to finish the safety and emissions (which was never stated to me... all he said was that it wasn't able to be washed) and I rushed them through it and basically insinuated that it was my fault for the car breaking down. He also told me that my new car was fixed and they put a new starter on it. Frustrated and angry at this point I told him I'm not paying $50 and he then asked if there was a way someone could bring the key to the car. I then had my step mom drive out of her way to grab my key (since I didn't have a vehicle at the time) and drop it off to my car at the *** parking lot. He then said I wouldn't have to pay the $50 and they would have the car clean and full of gas for me. I then asked if I just walk in and ask for the keys? He responded with " I have the keys, the car done" and then I stated ...."Okay. That doesn't answer my question. I will be able to come back around 5pm do I ask for you to get my keys? Do I walk to the front to get them? Am I going to get a copy of the safety and admissions? Or be able to speak to somebody?" And he responded with... "we close at 9pm" then at this point I responded back with "this is not how you do business" and he text me back saying "nvm on the gas." At this point I gave up on trying to have any type of communication with *** and I called and spoke to I believe ***. He told me that it wasn't the starter, the car needed a new battery and when I asked about safety and emissions he told me it would be in the glove box. He as well mentioned the trade in and $50 and I told him I talked to *** and I had my step mom bring the key to the car and he said I wouldn't have to pay the $50 and everything should be good.

After work I went to go pick up my vehicle and there was gas in the car but not sure If it was cleaned. At that point I literally couldn't deal with anymore so I grabbed my keys and started to drive home. Mid way through I checked my glove box and of course the safety and emissions wasn't there. *** then called me maybe 20 minutes later and emailed it to me. From that point on everything seemed to be going fine.. until today.

Received a phone call from someone stating they never received my pay check stubs and needed proof of residence.. which was provided at the initial visit. I emailed that to you shortly after. Then I received a letter at my parents house stating that the state of Missouri towed my car on August 24th for me leaving it abandoned on the *** parking lot. With a bill in my name for $340. When I was told by *** and your establishment it was towed from *** after having my step mom drive the key up there on Monday August 14th. I'm not sure which statement is accurate.

I called 3 times today to try to talk to someone, left a voicemail. I've talked to like probably 5 different people throughout this whole process about what's going on and it's really not getting me anywhere. I've worked in the service industry and I even work at a job now were we are understaffed and I know what it's like to be overloaded. So I really tried to bite my tongue and let this go but at this point it's just out of control. I don't know who I have to speak to or what I have to do in order for me to get a decent response. Or what I have to do to get this resolved. Hate to be negative or rude but this whole process has been extremely unprofessional, inconvenient and confusing. I really would not like this never ending story to go on. So if you or someone that's higher up could please reach out to me in regards to this... that would be great. I also have the texts to prove of my conversations and the letter sent to me from Missouri if needed.

Thanks,

*** My phone number is *** or feel free to email me back.

In July of this year, my 9-year-old vehicle was hit, and ultimately totaled, and I needed to find a new car immediately. I went to Mid Rivers Kia for a used Subaru because of the length of time they've been in business and I found a discount through my office.

The sales representative was kind and helpful and after the first test drive, I went home to make my final decision. The next time I came in (still July 2017), I purchased the vehicle. Everyone seemed professional and willing to help. There is a dent in the door and I asked if they could take care of it before I took the car off the lot. At the time I believed when they said it could not be fixed without risking more damage. (Now I'm seeking a second opinion.)

I thought everything was well and good until I realized I still had not received the title and my temporary (30-day) plates were due to expire. I called the dealership multiple times and left messages for three different contacts to ask about the title. I finally went to the dealership, got a card from a sales manager and left my details so they could call me when they had the title. I had to keep calling and reminding the same contacts over and over who I was and what the problem was. I asked for dealer plates, a rental car or any other assistance until they could get the title or a duplicate from the State (which should have been requested as soon as they realized they could not receive the title from the owner). I was told that they did not have any available dealer plates and it’s not a moving violation, so if I received any tickets they would pay for them and they agreed to pay for my late fees regarding the title. I mentioned that I will not get a ticket; I will not risk my job and I am a woman and I often drive with people of color and I will not risk getting pulled over.

I found this behavior extremely odd so I reached out to the DMV, my insurance company, a lawyer and a local Subaru dealership to ask for their opinions/recommendations. What I learned is:
- this is by no means normal. When the sales manager tells me that they have dozens of outstanding titles, this should be a concern.
- as soon as my temporary plates expired and I did not have the title in-hand, my contract with Napleton was null and void; they sold me a car that they did not legally own.
- if a dealership does not have the title at the time of sale, they can choose to print 90-day temporary plates

Only after reaching out to the general manager after my temporary plates expired did I get any results. I got a dealer plate 2 days after I emailed him. I went to the dealership and was greeted by the sales rep who helped me. The sales manager walked by and ignored me entirely.

By September, I was still expecting the call to pick up the title from the dealership. I came home after work one day and found a package at the door containing the title and a check for the exact amount I would need at the DMV to pay the late fees. I took the original title to the DMV and had my copy shipped to me. It arrived from the DMV in fewer than 5 business days. I messaged the manager again and told him that it took over 2 months to receive the title from Napleton but less than a week to receive anything from the State (whom they consistently blamed for any issues I was experiencing). I have yet to hear back.

Once I return the dealer plate I do not intend on returning to Napleton anytime soon. Our experience with them in July had my partner convinced that he would purchase his next vehicle from them; he has since changed his mind. If the sales rep decides to go somewhere else, we’d be happy to work with him again.

Unfortunately, the dealership may notice some negative results from their lack of communication and respect. Every friend and family member that has asked about my experience with them has heard this story and immediately responded that they will avoid the dealership so that they can have a smooth, pleasant experience purchasing their next vehicle.

KIA was offering a "Summer is on us" campaign. My granddaughter and I purchased a vehicle. The campaign was to include KIA or Dealership to make the first tow payments up to $1000.00 The first payment from us was to be due in December. We received a bill for payment to be made October 5, 2017 of 339.39. The total amount of purchase is what is due. I phoned *** in Finance in St Peters and he informed me that KIA was to make the first two payments and told me to call KIA Customer service and to call the number on the invoice. I phoned and naturally on hold for 10 minutes and spoke with *** at ***. She informed me that the dealership was to make the first two payments, then and asked how I knew they hadn't. I informed her the purchase price was the total balance for payoff. She then directed me to call them back and tell them it was the dealership to make the payment. The Finance guy, ***, said again no it was not and for me to call them back and tell them it was they, who were to make the two payments. I insisted I was not going to make another call they should be able to handle this. I then received a call from ***, works for the dealership. He said he would try to take care of it but couldn't talk to KIA Finance about my personal things. Seriously, they have all my personal information to purchase the car. He said he would try to talk with a KIA Rep. Included in the purchase price of the car was the amount that would be taxed to license the vehicle. We purchased the KIA on 7/7/17. We did not receive the tax check until 6 weeks later. When I phoned them they said it should have been sent. So in the meantime I took the 1,760.00 out of my savings waiting on her to get the check. I phoned them again after 5 weeks and they said they would send a check out made payable to the DMV. I told them I had already written the check and they needed to make it payable to me. Few days later NO check, I called and they said I needed to send proof that the taxes were paid. I was and still am extremely upset with this entire situation. I sent them the copy of the registration. I did receive the check. The KIA dealership Number is ***. *** phoned me today from the number of ***..

Within the last year I have taken my vehicle to this dealership numerous times for maintenance work to be performed on my 2015 Dodge Durango and have not been pleased with the service given. This issue initially started with a blinker issue that I repeatedly informed them about only to keep receiving the reply that they could not find an issue, and after they finally did I incurred numerous trips and holds on the vehicle to investigate, and my vehicle was even kept due to their misjudgement, which was a total inconvenience for myself. During approximately the second trip involving the blinker issue, I also noticed a slow leak in my rear driver side tire, and was given the same feedback that they couldn't find anything wrong with the vehicle and to bring it back when it reoccurs (even though the monitor clearly stated that the tire pressure was low). This was an ongoing issue and the responses were ongoing also ( I have had several trips to this dealership for this issue). I constantly had to fill my tire weekly, loss gas due to to pressure offset, and endure loss of time from going to the dealership for the same issue over and over only to get the same response, "well we filled it up and soaked it down but couldn't find anything." (Their response for everything it seems). The tire was finally fixed and a nail was found in the sidewall which should have been found previously by the technicians and possibly fixed if they would have caught it earlier before I had to spend well over $200 + to get a new tire. Upon speaking to the service person who registered my vehicle I was told to call the manager the next day because she believed that there should be some sort of discount they could provide due to the constant mishaps, upon trying, exactly what I expected, left a message explaining the situation and no reply after nearly a week.