Nathaniel Jackson Productions, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]1-After I signed the contract, the Finance person asked for the additional moniesIt was at that point I immediately asked to review the paperwork again and refusedRegardless, I would have accepted a bank declination or a higher rate, instead of them submitting information and forcing me to sign a promissory note, in which, I will lose the car if not paid in fullI never once asked for them to lie on my behalf to get a loan at a lower rate, and was never contacted stating they submitted an increased deposit to the bank nor was it authorized by me.2-I did contact the Warranty company and they do not refund the money,they administer the warrantyThe Riverhead Automall refunds the moneyI have documentation on that as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Consumer did not provide us with proof of payoff when she came in to get the warranty refund, so we had to send the check to the lien holder TD Bank with her account referencedThey cashed it At this point [redacted] needs to go to them Attached are copies of the check sent and cashed

[redacted] , I am sorry to hear that the second key was not the correct one when you purchased your vehicle a year and a half agoUnfortunately with preowned vehicles we are only able to supply the customer with the keys that are given to usMost times we are not furnished with a second set at allWe did give you the keys that were given to us and there is nothing further we are able to do Thank you, Tammy G***Customer Relations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had cancelled my contract in April not JulyThere was no mention of this check being sent to TD Bank when I personally spoke to the finance person at HunydaiThe copy of this check has no signature or proof of cashing, and my name is spelled entirely wrongI spoke with the bank and no record of any check was received I suggest Hunydai write me out a check and get the funds back from TD Bank as I have waited 5months for this returnIn addition, why has TD Bank not refunded the money to me if it was sent to them? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ***, Please email me at [redacted] *nd include your current miles and the date that you first requested your warranty refund and I will take care of this for you. Please put your name in the subject line. I look forward to hearing from you and I apologize for... the inconvenience. Thank you, Tammy G***Riverhead HyundaiRiverhead Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your statement "there is nothing further you can do" sadly leaves me disgusted with Riverhead NissanThe right and proper thing to do when a customer has an issue is to yield to the customerRiverhead Nissan contrarily has put the blame on the customer trying to justify any wrongdoingI would have hoped you could have done something furtherIt is possible I would hope the Revdex.com makes this complaint public so that another customer does not encounter the same ordeal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] We would be more than happy to refund your depositPlease come into the dealership and fill out a refund request and provide us with the credit card that you used that dayFor your protection, we do not record your credit card number so there is no way to automatically refund the depositStop in at any time and any of the Sales Consultants or Managers can help you with this Thank you, Tammy G***

[redacted] , I am sorry for the misunderstanding and I am thrilled that we were able to come to an agreement on tinting your windows againThank you and have a fabulous weekend!Tammy G***Riverhead Hyundai [redacted]

[redacted] We apologize for the oversight, a check has been mailed to youIf I can be of any further assistance please email me at [redacted] Have a Great Day, Tammy G***Riverhead NissanRiverhead Hyundai

[redacted] , I am sorry that this is your recollection of the events that took placeWhen you came in you informed us that you were a tier one credit score and in fact, Hyundai gave us a different approval levelSo, yes, that was one factor that effected your payment and deposit amount We worked extremely hard getting you an approvalThe only option that your vehicle is missing is the Smart Cruise Control, which is a $2,package and you opted not to take itTogether, you and your saleswoman picked out and priced several different vehicles with different packages and this is the one that suited your wants and needs bestIn finance when we were reviewing your contracts with you we did discuss the mileageIt would have been a $increase in payments for the 15,miles a year, and you choose to stay with the lower paymentIn addition, when you return a lease it is our obligation to Hyundai to report that vehicle as returnedthis is actually for your protectionReturning that vehicle to you is not an optionIf you need any further clarification please email me at [redacted] Thank you, Tammy G***

[redacted] , I have received and reviewed your complaint and this is what I have found: The additional monies requested was to keep you at the payment that you wanted to be at (on or close to your current payment)This was discused while signing the contracts on your vehicleWe do not release your signed paperwork to you until all monies due are in house as your contracts serve as a receipt of all monies receivedIn addition, we are not allowed to transfer extended warranties from pre-owned car to pre-owned carWhen you cancel the warranty on your first vehicle that you purchased from us last year, the warranty company will send you a prorated refund amountIf you would like to cancel the extended warranty on the Nizmo you just purchased, please call and set up an appointment and we would be glad to expedite that for youAlso, if you would like to come back in so that we may explain everything again please email me and I would love to help you Thank you, Tammy G [redacted]

*** ***, Our records show that we mailed you a check for $in August Check # *** You cashed the check on 9/**/15. Sincerely, Tammy G***

*** ***, It was a pleasure speaking with you this afternoon and I am thrilled that we were able to straighten this out. Have a Wonderful Afternoon, Tammy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The whole warranty was almost dollarsWhen I went to speak with Doug he said that they would be mailing out another check to the bank because I only made a couple of payments and the rest of the money would be going to the bank which nothing has been received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***, I apologize for this and as per our conversation, I am taking care of this and will have your money refunded ASAP. Thank you and Happy New Year, Tammy G***Riverhead HyundaiRiverhead Nissan

*** ***, I understand that the vehicle you wanted had an 'Ultimate Package Option' but when you told us your credit was a tier and it was actually a tier 6, it made your payment go up significantly, therefore making that particular vehicle out of your desired monthly payment rangeAgain, you and your saleswoman decided on the car togetherYou were well aware of all options the vehicle was equipped with before signing your contractsHad you not paid an additional $your payment upon signing would have gone up a little more which you did not wantThis was all explained to you in finance before you signed all of the paperwork. Again, as everything was gone over and explained to you before you signed the contracts that you read on the vehicle you selected, there is nothing else we can doI do wish you luck with everything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To be perfectly clear, again, I was promised, by my salesperson, "The Ultimate Package option" in the vehicle I wanted to leaseI did not receive all the options in the vehicle. Regardless of my credit status and approval, my salesperson promised those options in which I did not receiveIn addition, my salesperson stated all fees and deposits totaled the sum of I was forced to pay an additional by the finance manager, claiming, the additional monies covered DMV and inspection fees, contradicting my salesperson. Please respond with an adequate solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***, I do apologize that you are not completely satisfied but, we did everything in our power to get you approvedWe did submit your information to different banks in an effort to get you into the Veloster but, unfortunately, we were not able to obtain an approvalHad you been
approved anywhere, the previous days of inquiries would not have stayed on your credit reportThat being said, we are unable to remove the inquiries from your credit reportI would suggest that you call *** *** and *** to see if there is a way to do this. I wish you luck and if you have any further questions, please call me at *** * ***Thank you, *** ***
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