Nathaniel Jackson Productions, LLC

*** ***, I have received your complaint and I am very familiar with the situation as I am the one you originally spoke toAs I explained to you; we have no control over Nissan Usa's decision making processYou will have to speak to them about being reimbursed for your rental
fees. As for the clock spring, the repair/recall we preformed was in the engine portion of the steering column, not the steering wheel where the clock spring is locatedI know you were in on 8/**/for this issue but were unable to wait for a diagnosisMy service manager would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle. Please let me know if I may assist you further, *** ***Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Just one thing, the loan with with MT bank has been satisfiedShouldn't you need be sending the check out to me rather than sending it to the bank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This "story" has become more and more fabricated as time goes on(ALMOST Months now) I presented to your establishment with the New York State Department of Motor Vehicles Odometer and damage disclosure statement indicating that the new dealership was the new owner of the HyundaiThis statement was written on April **, The proof of payoff was evidentAt which time, your finance person stated the refund would be given to me by the dealership whom now owned the carAfter investigating the process and as stated on my cancellation request form, word for word-"Regarding any cancellation refund that may be owed to you, contact the finance department at the dealership in which you purchased the car" I did what was written only to be given the run around.In further investigating I contacted TD finance and they pointed out to me that the refund check from Hyundai did not existAfter discussing the situation with TD Finance we realized that the address on the refund check was to a TD Bank and not to TD financeIt is now an error on Hyundais controller Pamela Z*** whom I tried to contact with no response from her eitherI just wish Hyundai would do what is rightRefund my money owed and take the responsibility to straighten out the mess that your business created
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***, I am glad you were able to come in last night and resolve the issueIn summation; we have agreed to send a check to your financial intuition in the amount of $in refund of the Tow busters and the Tire and Rim warrantiesI hope that you are satisfied and happyIf you need any further assistance, please feel free to contact me. Tammy G*** ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The case or response below is not with my car nor had it anything to do with my complainPlease review my complain again and do the needful.thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***, We have tried contacting you several timesWe did, in fact refund your warranty back in July of The check was sent to TD Bank NorthI have attached a copy of the check for you here Please contact your financial institution for any further
questions. Thank you and have a great day, Tammy G***Customer Relations Manager***

*** *** As a part of the management team and Paris' direct supervisor at Riverhead Automall, I am in a position to seek legal action but, providing you pay the agreed upon monies, the point is mootI am happy that you have come to an agreement and I will consider this matter closed when the financing has been completedIn addition, we have committed no deception to any party involved. There is nothing more I can do for you here. Tammy G*** ***
*** ***
*** *** *** *** * ***

Sir, You were here yesterday and we explained this to you in detail numerous timesYes, we gave you $11,for your trade but we can only show $on your paperwork because we are cutting you back a check for $(which you have not received yet because You just purchased the car
days ago and we cannot cut the check until the bank sends us funding checkThis usually takes up to business days and then we will promptly mail you the check)The balance of $was applied to your taxes and fees (NYS Sales tax, 1st month lease payment, DMV, bank and destination fees) to bring your mother to a $per month lease payment. *** *** ***
*** ***
* *** *** *** ***
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As you can see this equals $11,000. Regards, Tammy G***Customer Relations Manager***

Consumer did not provide us with proof of payoff when she came in to get the warranty refund, so we had to send the check to the lien holder TD Bank with her account referenced. They cashed it.  At this point [redacted] needs to go to them.  Attached are copies of the check sent and cashed.

[redacted],  Please email me at [redacted]nd include your current miles and the date that you first requested your warranty refund and I will take care of this for you. Please put your name in the subject line.  I look forward to hearing from you and I apologize for...

the inconvenience.  Thank you, Tammy G[redacted]Riverhead HyundaiRiverhead Nissan

[redacted],  I am sorry for the misunderstanding and I am thrilled that we were able to come to an agreement on tinting your windows again. Thank you and have a fabulous weekend!Tammy G[redacted]Riverhead Hyundai[redacted]

[redacted],  I am sorry that this is your recollection of the events that took place. When you came in you informed us that you were a tier one credit score and in fact, Hyundai gave us a different approval level. So, yes, that was one factor that effected your payment and deposit amount....

We worked extremely hard getting you an approval. The only option that your vehicle is missing is the Smart Cruise Control, which is a $2,000 package and you opted not to take it. Together, you and your saleswoman picked out and priced several different vehicles with different packages and this is the one that suited your wants and needs best. In finance when we were reviewing your contracts with you we did discuss the mileage. It would have been a $25.00 increase in payments for the 15,000 miles a year, and you choose to stay with the lower payment. In addition, when you return a lease it is our obligation to Hyundai to report that vehicle as returned. this is actually for your protection. Returning that vehicle to you is not an option. If you need any further clarification please email me at [redacted].  Thank you, Tammy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To confirm, Paris, the Riverhead Automall Supervisor agreed with me to modify the total deposit on the vehicle to $500.00 as a compromise.I paid the additional amount of $400.00 at the dealership last night, satisfying the balance in full, closing this case.I will expect the full paperwork to this deal sent to me or available for pickup from the dealer.Thank you.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:       Your statement "there is nothing further you can do" sadly leaves me disgusted with Riverhead Nissan. The right and proper thing to do when a customer has an issue is to yield to the customer. Riverhead Nissan contrarily has put the blame on the customer trying to justify any wrongdoing. I would have hoped you could have done something further. It is possible.        I would hope the Revdex.com makes this complaint public so that another customer does not encounter the same ordeal. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that the matter will be resolved. I have been asked by the business to email them my information and am in the process of doing so. Thank you for your help.
Sincerely,
[redacted]

[redacted], I am very sorry that we were unable to come to an agreement on any of these issues, nor do I see that happening. I wish you and your mother all the luck in the world finding a vehicle that works for you but there is nothing more we can do find for you here.  Regards,Tammy G[redacted]

[redacted] We would be more than happy to refund your deposit. Please come into the dealership and fill out a refund request and provide us with the credit card that you used that day. For your protection, we do not record your credit card number so there is no way to automatically...

refund the deposit. Stop in at any time and any of the Sales Consultants or Managers can help you with this.  Thank you, Tammy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had cancelled my contract in April not July. There was no mention of this check being sent to TD Bank when I personally spoke to the finance person at Hunydai. The copy of this check has no signature or proof of cashing, and my name is spelled entirely wrong. I spoke with the bank and no record of any check was received . I suggest Hunydai write me out a check and get the funds back from TD Bank as I have waited 5months for this return. In addition, why has TD Bank not refunded the money to me if it was sent to them?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],  I have read your complaint and discussed it with all the manages involved and I am told the warranty was required to sell you this vehicle. As we have agreed to unwind the deal and take the vehicle back I will assume that all parties are satisfied. I wish you lots of luck with...

your vehicle search.  Warm Regards, Tammy G[redacted]