National Academy Of Elder Law Attorneys, Inc.

Refund has been issued.

Upon further review with our Service Team, we are happy to offer a solution we are confident will address all concerns. Our Service Manager will be reaching out to customer to discuss.

We have the replacement sash and handle for the storm door needed for customer's project.  An Operations Specialist has called customer and left message so we could schedule a time to handle the service.

Feldco is going to install the part once the part comes in from manufacturer

Complaint: [redacted]
I am rejecting this response because I do not believe its proper for a business to falsely advertise on T.V "Your satisfaction guaranteed or your money back" which is the FELDCO commercial.  I did not finalize and accept money so I can paint the windows and Allen contacted me after he received Revdex.com's response. we spoke about that being a possibility along with some instops but a technician came out and seen the mess and he said its not proper for me to do anything because of the color difference and that changed everything. I told Allen that his employee Stephen even said to me I'm sorry I though we were on the same page I should of told you that we don't do white windows which thats incorrect because FELDCO does. Also upon signing the contract I asked him to explain all this writing and he said its everything we spoke about well Revdex.com above in this response is an attachment of the whole situation. Again,I did not except to have all almond windows. I excepted white interior and an exterior that matches the building and thats what I agreed on. I told Allen I will not pay for Stephens mistake and I expect Feldco to live up to their advertisement and satisfy their customers garenteed because at the end its their reputation.   
Sincerely,
Naim [redacted]