National Association of Professional Women

At her request, [redacted]'s 2014 membership has been cancelled effective immediately, and a refund has been issued. A refund of $296.00 was issued on March *, 2014 and the balance of $199.00 was issued to the card on March **, 2014. [redacted] should expect to see these monies reflected...

on her card within 2-3 business days after the credit was processed.
 
Per the terms and conditions of her membership, which she agreed to when she logged into her profile, and as explained by her membership coordinator when she joined, [redacted]'s membership was set up to automatically renew each year. Any member wishing to opt out of automatic membership renewal may call, email or contact NAPW through our website, prior to the renewal, as stated in the terms of her membership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not appreciate my character being slandered by the NAPW. I have already explained what transpired when I called to inquire about the renewal that I was unaware of and I in no way abusive or screamed at your representative. I received no reminder notifications by email nor mail and I have proven this. Again, I never used your service and had I know there was an automatic renewal, I would have cancelled it immediately!
From the various complaints received to the [redacted] (298 and counting) and not being accredited by the Revdex.com, I know that I am not alone in my feeling of being misled regarding your membership fees and renewals. I'm not the one on scrutiny here, so don't try to make it seem like I am the problem.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are in contact with this member to clarify the billing charges for the two separate memberships on her account. We have issued the refunds. We have also removed her credit card information from our active system.

etter Business Bureau:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The NAPW submitted only a partial refund. 
In total they charged me $2,979 or 3 annual membership fees within 12 months.
The charges were composed of incorrect charge of $989 rather than quoted $500 fee on 12/**/12 and two unauthorized renewals for $995 each on 1/**/13 (within a month of the first 'annual' membership fee) and 12/**/13.  They have only reimbursed me for the last auto renewal in the amount of $995.
Accepting the amount of $500 I authorized in 12/** they still owe me $1,484 to resolve the issue.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check [redacted] was mailed out today. Please give it several days to reach you.

We are sorry that
[redacted]’s experience with the NAPW has been less than ideal – we do strive to
provide our applicants with resources and benefits to enhance and improve their
lives, both personal and professional.  We encourage and expect our
members...

to avail themselves of those benefits and to contact us with any
questions or problems regarding their memberships. Members who do take the time
to explore and take advantage of the myriad resources available will find
tremendous value in being a member of the NAPW.
 
Applicants for membership are
entitled to be treated with utmost respect and empathy, and every person on the
NAPW team is trained to work with applicants to explain the benefits and costs
associated with membership and to resolve any issues; however, there are
protocols and policies which must be followed.  These policies are companywide
and all of our team members are required to follow them.
 
[redacted]
[redacted] completed an application for membership in NAPW.  On July **, 2014, NAPW contacted her and conducted
its initial enrollment interview.  During
this telephone call our representative explained the annual costs and benefits
associated with membership. One of the purposes of these enrollment interviews
is to determine what it is the applicant hopes to gain from her membership. Our
most comprehensive levels of membership, which include myriad benefits like
unlimited live seminars and webinars, discounts on courses for continuing
education requirements, networking, conferences, discounts and other resources,
are offered to each applicant and those who do wish to access these things can
choose to purchase that package. However, some applicants are not interested in
the educational benefits – which are the most costly component of membership. Others
are at different stages of life and have financial concerns. We work with these
applicants to find a level of membership which provides them access to the
resources they seek, while remaining within their budgets.
 
The claim
that we use bait and switch tactics is simply not true as each woman who
purchases a membership has access to all of the benefits included in her
membership as soon as she receives her username and password.  We take the claim that a
member was "scammed" or that a charge was unauthorized very
seriously.   NAPW
provides an amazing value for the membership fee.  Included in ALL
memberships levels are webinars, seminars, discounts, perks, online networking
access and in-person chapter affiliation as well as a myriad of other benefits.
 Our organization is growing, expanding and moving forward through
numerous initiatives, strategic alliances and corporate affiliations; offering
members additional avenues to ASPIRE, ACHIEVE and CONNECT.  
 
Every member of NAPW's management team works diligently to
deliver maximum value to our members, and any claim that someone was
"scammed" is demonstrably false.  We currently have almost
a half-million satisfied members, all of whom are free to use our online
networking portal, which gives our members more connectivity options
and far more ability to promote themselves than other networking sites. 
We have over 300 local chapters across America, in which tens of thousands of
our members get together to take their online experience into the real world
and create incredible connections with other professional women. These local chapters
are constantly implementing new ways for the local members to interact.  We encourage of our members to join all of the
chapters in their area - this gives them more opportunities to attend events
that fit their busy schedules and widens the circle of local women with whom to
network.
 
Moreover, we host an annual National Networking Conference
where almost two thousand members where members from all over the country enjoy
an unforgettable day of networking, panel discussions, workshops and presentations
from extraordinary women like [redacted] Blakeley, Arianna Huffington, Star Jones,
Martha Stewart, Ivanka Trump, Randy Zuckerburg, Barbara Corcoran and Robin
Roberts.   Click here for more information.
 
Additionally, we are constantly providing and working to
upgrade the secondary benefits such as free or discounted continuing
education through leading providers like [redacted] and National
Seminars Group; shopping and other discounts through a number of partnerships,
including exclusive sponsors like [redacted], one of the world's largest computer
suppliers; and interesting topical content provided through our social media
and other outlets.  Again, our entire team is working hard every single
day to build these partnerships, identify and create content, and make greater
benefits available to our members.
 
Our promotional
materials do state that there is no fee to apply for membership; however,
access to the benefits and resources require a username and password, which are
issued with paid memberships only.  We do
offer those who choose not to become paid members the option of having a
listing on our website and receiving our monthly newsletter via email. 
 
We
expect that those who have submitted an application for consideration for
membership have done so after doing some research on the NAPW, and they are
ready to make a decision about joining the organization. With thousands of
applicants to interview and consider, we do require that applicants make their
decisions at the time of the interview. We prefer to allocate our resources to
providing better benefits and services to our members.
 
Because
NAPW is a membership-based networking organization, the primary benefits at all
levels are found through our membership portal ([redacted]) as well as through our
face-to-face networking at our over 300 Local Chapters nationwide.  Additionally, through our online portal,
members are able to access ancillary benefits provided by our business
partners. 
 
Our
representative explained that [redacted] would receive an email (within 24
hours) containing login information for the portal through which she is able
access all of the online benefits and enroll in Local Chapters.  Our representative further explained that [redacted]
[redacted] should review our Terms & Conditions. 
Subsequent to logging in but prior to accessing her benefits, she is
required to review and accept those Terms & Conditions. Therein, [redacted]
was provided with the details of our final sale policy, along with all other
policies governing her relationship with NAPW. 
NAPW’s Terms & Conditions are available at [redacted].  Within 10 days of enrollment, NAPW physically
mails a welcome package to the member containing a paid statement, a membership
card and a welcome letter.
 
NAPW
employs a comprehensive call recording and auditing function.  Our staff reviews the recording of each
completed interview for multiple compliance points, including that the
representative explained the automatic renewal process as described above. As
part of our investigation into this case, we reviewed that call again and [redacted]
[redacted] was made completely aware of these points at the time.  As she notes in her complaint, she did object
to one of the fees, and it was waived for her, but she sounded content at the
conclusion of the call. This interview is available for review if required.
 
A
comprehensive membership services staff, which is qualified to field all
inquiries, is ready and willing to work with our members to answer questions,
resolve issues and help our members maximize their benefits.  NAPW publicizes the availability of this staff
through multiple dedicated pages.  See [redacted].  Each of these pages publishes the contact
telephone numbers and email addresses, and provides a convenient form to submit
for action.
 
[redacted] did contact us that day and left a
message, and we called her back a few hours later, but she was not available.
She left another message, to which we replied, but again, she was unable to
take the call. We continue to reach out to speak with her to resolve this
matter.

We are sorry that
[redacted]’s experience with the NAPW has been less than ideal – we do strive
to provide our members with resources and benefits to enhance and improve their
lives, both personal and professional.  We encourage and expect our
members...

to avail themselves of those benefits and to contact us with any
questions or problems regarding their memberships. Members who do take the time
to explore and take advantage of the myriad resources available will find
tremendous value in being a member of the NAPW.
 
Our members are entitled to be
treated with utmost respect and empathy, and every person on the NAPW team is
trained to work with our members to resolve any issues; however, there are
protocols and policies which must be followed.  These policies are companywide
and all of our team members are required to follow them.
 
[redacted] authorized the July *, 2014 charge reflecting her annual membership
dues.  During her initial enrollment
interview, back in 2012, our representative went over the membership, beginning
with the most comprehensive package – part of the goal of the interview is to
determine the best package to fit the member’s goals and budget. We want them
to get the maximum benefits for the money, which is why they offer the options
in the order they do. [redacted] selected the Elite  membership.
 
Our
representative also explained that NAPW uses an automatic renewal process,
designed to protect [redacted]’s enrollment in and uninterrupted access to
the benefits provided by NAPW and its business partners.  Prior to concluding the interview, our
representative specifically informed [redacted] that her annual membership
would automatically renew.  [redacted]
had the opportunity to opt out of our automatic renewal program at that time.
 
NAPW
employs a comprehensive call recording and auditing function.  Our staff reviews the recording of each
completed interview for multiple compliance points, including that the
representative explained the automatic renewal process as described above. As
part of our investigation into this case, we reviewed that call again and [redacted] was made completely aware of these points at the time.  
 
Throughout
the year, NAPW made available to [redacted] a comprehensive membership
services staff, which is qualified to field all inquiries and would have been
able to work with her had she elected to opt out of her automatic renewal (or
any other questions she may have had). 
NAPW publicizes the availability of this staff through multiple
dedicated pages.  See [redacted].  Each of these pages publishes the contact
telephone numbers and email addresses, and provides a convenient form which
this member could have submitted at any time if she wished to engage our staff
for any reason, including opting out of her automatic membership renewal.
 
From day
one of [redacted]’s enrollment with NAPW, we communicated via email using the
address she provided: [redacted],
the same as the address provided in this complaint.  Email was clearly the primary communication
channel, by which [redacted] received her monthly newsletters and numerous
other organizational announcements.
 
We have
reviewed all of our records.  [redacted] did not contact us to cancel her scheduled renewal prior to
processing, as required by our Terms & Conditions, so her renewal was
processed as she previously authorized in 2013. However, earlier this year, our
membership services department attempted to contact [redacted] regarding her
membership. The contact information that we had on file was outdated – [redacted] was no longer with the same company with which she registered.
 
We do
not ask much from our members outside of participating and taking advantage of
the many benefits we offer. We do need them to keep us up to date with their
contact information as it is ultimately the responsibility of the member to advise
us of any changes or the status of her membership remains unchanged. We have no
way of knowing if someone moves, or leaves her job unless she tells us.  It is our policy to reach out to members in
these circumstances. We did send [redacted] an email requesting updated
information to which she did not reply, as the email she supplied was a personal
address, and not a work one, so it was more than likely the address was still
active.
 
We do
ask our members the courtesy of advising us if they are not sure about
renewing, or if they do not wish to renew. We provide ancillary benefits on
behalf of our members to enhance membership. Most of these are purchased from
outside partners on an annual basis, so each month, as our membership renew, we
also renew their annual fees for those benefits, which may not be refundable.
Therefore, we do ask our members the courtesy of advising us if they are not
sure about renewing, or if they do not wish to renew so that we do not have to
pay those fees or refund them without reimbursement.
 
A
postcard reminder was mailed at the end of May to the address provided by her
at the time of enrollment, which we now know is not current. Additionally, however,
well before it was processed, NAPW sent [redacted] a courtesy reminder of her
upcoming renewal transaction via email, and another reminder a week later.
 
[redacted]’s email address was still current and
she disregarded those reminders. This is why, when
she called to question the renewal on July *, 2014, our representative issued a
partial refund – the fees for her upcoming membership year has been paid and we
are able to refund that portion which was not already spent.
However, we have done a more intense investigation into this claim
and it has been determined that there was a lack of communication. In these
instances, we do give our members the benefit of the doubt and so we have
issued a credit to [redacted]’s card for the balance of her fee.

I received an invitation to "join" this Association. I was led to believe I had been nominated or chosen for this membership and completed an application. Then I received a phone call with a lady that was asking me to verify and give her personal information. It was a lengthy conversation after which she congratulated me on being eligible for membership. Only then did she start disclosing that I had to choose between the "Elite" $900 or the $700 membership. I asked for written documentation that listed membership levels with cost and benefits. I was told this was not available, this was only an instant opportunity and I had to make payment then and now to take advantage. I would consider this high level sales tactics, something a reputable organization would not engage in. Please be aware! I declined the offer off course, this is a shame, I do not want to belong to an organization that uses these kind of tactics.

This member has been refunded in full. As the transaction took place over ninety days ago, she will receive a check within ten business days for the amount due.

This organization is horrible. When I started my business in November 2014 and filed with the [redacted] Department, offers started to pour in from associations. NAPW's stated that as [redacted] of my own company I qualified for a free membership. I put it to the side for a couple weeks then called after Christmas. When I called and they told me it was going to be nearly $800 to join I hesitated but then relented. Not a smart move.
I had to call to get a member packet and ID number. I was so busy starting up my business that I didn't have a chance to discover that there wasn't a functioning chapter near me but 3-4 hours away.
I emailed them on May * to cancel my membership. After an email exchange where they said that there were members near me just not a chapter and suggested I learn how to use their website. I emailed once again stating that I wanted to cancel my membership that I paid an entire year in full, expiring on Dec. **, 2015. [redacted] from customer service said that since I was "six months" into my membership she couldn't refund me any of my dues. So I counted off the months to her stating that since I join on Dec. **, 2014 and today was May *, 2015, I was only 4 months and 8 days into my membership. [redacted] quickly said it was "60 days" in which they give full refunds.
As you can imagine, this Three-Card Monty game this supposed female empowering membership organization is pulling is wrong. [redacted] proudly boasted that NAPW was not a Revdex.com accredited organization. I said, now I know why. I raised my voice and demand a pro-rated refund. [redacted] scolded me for raising my voice. I then said that if I treated my clients the way NAPW is treating me, I'd lose livelihood. She continues to reaffirm that despite there being no chapter leadership near me there are other ways I can network with people online. Again asked her to cancel my membership and give me a pro-rated refund, in a stern voice. She again berated me. So I said. Fine just cancel my membership and I will report you to the Revdex.com, the [redacted] (b/c NAPW is based in NY) and the NY Revdex.com. [redacted] suddenly gets a change of heart and says she's going to give me a $300 refund out of the goodness of her heart.
DO NOT JOIN THIS ORGANIZATION!!!! Stay away. Go with your local chamber of commerce where everyone/everything is local and they know you. Lesson learned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Since this is the second claim of sending a check and it's been over 30 days since they claimed to have mailed the last check, I will not accept their response until I actually receive the check or a replacement check is mailed vis Fed-Ex or other trackable method.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize if [redacted] feels as though she has been harassed - she did submit an application for membership. We do not make cold calls and our attempts to reach her were in response to this application and he request to be removed from the active list might not have processed all the way...

through the system. We have removed [redacted] from our contact database. She will not be contacted again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are sorry that
[redacted]’s experience with the NAPW has been less than ideal – we do strive
to provide our members with resources and benefits to enhance and improve their
lives, both personal and professional.  We encourage and expect our
members to...

avail themselves of those benefits and to contact us with any
questions or problems regarding their memberships.
 
Our members are entitled to be
treated with utmost respect and empathy, and every person on the NAPW team is
trained to work with our members to resolve any issues; however, there are
protocols and policies which must be followed.  These policies are companywide
and all of our team members are required to follow them.
 
[redacted]
completed an application for membership in NAPW.  On April **, 2014, NAPW contacted her and
conducted its initial enrollment interview. 
During this telephone call our representative explained the annual costs
and benefits associated with this level of membership, and that all membership
enrollments are final.  Because NAPW is a
membership-based networking organization, the primary benefits at all levels
are found through our membership portal ([redacted]) as
well as through our face-to-face networking at our over 300 Local Chapters nationwide.  Additionally, through our online portal,
members are able to access ancillary benefits provided by our business
partners.  Because NAPW incurs costs upon
enrollment with those partners, we maintain a final sale policy.  Please be aware that membership alone
includes no tangible product to be shipped to the member.
 
Our
representative explained that [redacted] would receive an email (within 24
hours) containing login information for our members’ portal through which she is
able access all of the online benefits and enroll in Local Chapters.  Our representative further explained that [redacted] should review our Terms & Conditions.  Subsequent to logging in but prior to
accessing her benefits, she was required to review and accept those Terms &
Conditions.  Therein, [redacted] was
provided with the details of our final sale policy, along with all other
policies governing her relationship with NAPW. 
NAPW’s Terms & Conditions are available at [redacted].  Within 10 days of enrollment, NAPW physically
mailed a welcome package to the member containing a paid statement, a
membership card and a welcome letter. [redacted] did change her login
information, which must be done by accessing the profile, thereby accepting the
terms and conditions.
 
NAPW
employs a comprehensive call recording and auditing function.  Our staff reviews the recording of each
completed interview for multiple compliance points, including that the
representative explained the automatic renewal process as described above. As
part of our investigation into this case, we reviewed that call again and [redacted]
was made completely aware of these points at the time. This interview is
available for review if required.
 
Throughout
the year, NAPW made available to [redacted] a comprehensive membership
services staff, which is qualified to field all inquiries and would have been
able to work with her had she elected to opt out of her automatic renewal (or
any other questions she may have had). 
NAPW publicizes the availability of this staff through multiple
dedicated pages.  See [redacted].  Each of these pages publishes the contact
telephone numbers and email addresses, and provides a convenient form which
this member could have submitted at any time if she wished to engage our staff
for any reason, including opting out of her automatic membership renewal.
 
[redacted] did contact us on June **, 2014,
almost two months after becoming a member. Our membership support
representative did explain to her all of the benefits which are available to
her, and offered to work with her on the fees and to have one of our
specialists contact her to determine how best to maximize her benefits. We have
already purchased several annual subscriptions for services which are part of
her member benefits, which are not refundable to us, so a full refund is not
possible.
 
As we were past the sixty day deadline for
issuing credits directly to the card billed, a check was requested to refund
[redacted] as agreed.  Details on this
check and when it was mailed will be sent to [redacted] once we have received
a reply from our request for that information from our accounting department.
 
 We take the claim that a member was "scammed" or
that a charge was unauthorized very seriously.  NAPW provides an amazing value for the
membership fee.  Included in ALL memberships levels are webinars,
seminars, discounts, perks, online networking access and in-person chapter
affiliation as well as a myriad of other benefits.  Our organization is
growing, expanding and moving forward through numerous initiatives, strategic
alliances and corporate affiliations; offering members additional avenues to
ASPIRE, ACHIEVE and CONNECT.  
 
Every member of NAPW's management team works diligently to
deliver maximum value to our members, and any claim that someone was
"scammed" is demonstrably false.  We currently have almost
a half-million satisfied members, all of whom are free to use our online
networking portal, which gives our members more connectivity options
and far more ability to promote themselves than other networking sites. 
We have over 300 local chapters across America, in which tens of thousands of
our members get together to take their online experience into the real world
and create incredible connections with other professional women. These local
chapters are constantly implementing new ways for the local members to
interact.  We encourage of our members to
join all of the chapters in their area - this gives them more opportunities to
attend events that fit their busy schedules and widens the circle of local
women with whom to network.
 
Moreover, we host an annual National Networking Conference
where almost two thousand members where members from all over the country enjoy
an unforgettable day of networking, panel discussions, workshops and
presentations from extraordinary women like [redacted].   Click here for more information.
 
Additionally, we are constantly providing and working to
upgrade the secondary benefits such as free or discounted continuing
education through leading providers like [redacted] and [redacted]; shopping and other discounts through a number of partnerships,
including exclusive sponsors like [redacted], one of the world's largest computer
suppliers; and interesting topical content provided through our social media
and other outlets.  Again, our entire team is working hard every single
day to build these partnerships, identify and create content, and make greater
benefits available to our members.

We are sorry that[redacted]’s experience with the NAPW has been less than ideal – we do striveto provide our members with resources and benefits to enhance and improve theirlives, both personal and professional.  We encourage and expect ourmembers to avail themselves of those benefits and to contact us with anyquestions or problems regarding their memberships. Members who do take the timeto explore and take advantage of the myriad resources available will findtremendous value in being a member of the NAPW.Our members are entitled to betreated with utmost respect and empathy, and every person on the NAPW team istrained to work with our members to resolve any issues; however, there areprotocols and policies which must be followed.  These policies are companywideand all of our team members are required to follow them.[redacted]
[redacted] completed an application for membership in NAPW.  On July **, 2014, NAPW contacted her andconducted its initial enrollment interview. During this telephone call our representative explained the annual costsand benefits associated with this level of membership, and that all membershipenrollments are final.  Because NAPW is amembership-based networking organization, the primary benefits at all levelsare found through our membership portal ([redacted]) aswell as through our face-to-face networking at our over 300 Local Chaptersnationwide.  Additionally, through ouronline portal, members are able to access ancillary benefits provided by ourbusiness partners.  Because NAPW incurscosts upon enrollment with those partners, we maintain a final salepolicy.  Please be aware that membershipalone includes no tangible product to be shipped to the member.Ourrepresentative explained that [redacted] would receive an email (within 24hours) containing login information for our members’ portal through which she isable access all of the online benefits and enroll in Local Chapters.  Our representative further explained that [redacted]
[redacted] should review our Terms & Conditions.  Subsequent to logging in but prior to
accessing her benefits, she was required to review and accept those Terms &Conditions.  Therein, [redacted] wasprovided with the details of our final sale policy, along with all otherpolicies governing her relationship with NAPW. She changed her login information, which requires that she accept thoseterms and conditions. Within 10 days of enrollment, NAPW physically mailed awelcome package to the member containing a paid statement, a membership cardand a welcome letter.NAPWemploys a comprehensive call recording and auditing function.  Our staff reviews the recording of eachcompleted interview for multiple compliance points.  As part of our investigation into this case,we reviewed that call again and [redacted] was made completely aware of thesepoints at the time. This interview is available for review if required.  At the time of her enrollment, there was achapter in [redacted].   Herbiggest issue seems to be regarding the local chapters, which are only a smallpart of the benefits included in membership. The organization was established as an alternative for busy professionalwomen who did not have the time to attend networking events in person – infact, the first local chapter opened a year after the inception of theassociation. It is a challenge to get busy women to meet in the same place atthe same time, particularly outside of major metropolitan areas. If a ChapterPresident is unable to attain a regular schedule of meetings, the viability ofthat chapter is reviewed and sometimes it is closed. This is what happened inthe case of the [redacted] chapter. Throughoutthe year, NAPW made available to [redacted] a comprehensive membership servicesstaff, which is qualified to field all inquiries and would have been able towork with her had she elected to opt out of her automatic renewal (or any otherquestions she may have had).  NAPWpublicizes the availability of this staff through multiple dedicatedpages.  Each of these pages publishes thecontact telephone numbers and email addresses, and provides a convenient formwhich this member could have submitted at any time if she wished to engage ourstaff for any reason, including opting out of her automatic membership renewal.[redacted] did contact us in September regarding the profile setup fee, which is a onetime fee for all new members. The membership [redacted] whoconducted her enrollment interview did request to waive the profile set up fee, butit never processed completely through our system, thus it did not post in [redacted]’s account. She did contact us to question it and after trackingeverything back, we refunded it directly to her card.  She was provided with confirmation numbers ofthe transactions over the phone.She then contacted us on December *, 2014, askingus why we did not refund all of her money. This was quite surprising as thiscontradicted the conversation in September. As we are unable to issue credits directly back to card accounts morethan sixty days after a transaction has been processed, we resolved the matterby advising her that we would be sending her a check, which might take up tofourteen business days, for a partial refund of her membership, but that all ofher benefits would remain intact. We are also offering to extend her membershipfor an additional year, as we are hoping to re-establish the [redacted] chapterand would like he to be able to take advantage of it once it is again up andrunning. Our check number [redacted] was mailed out on [redacted], December**, 2014. Please allow sufficient time for delivery by the [redacted]. We take the claim that a member was "scammed" orthat a charge was unauthorized very seriously.   NAPW provides an amazing value for themembership fee.  Included in ALL memberships levels are webinars,seminars, discounts, perks, online networking access and in-person chapteraffiliation as well as a myriad of other benefits.  Our organization isgrowing, expanding and moving forward through numerous initiatives, strategicalliances and corporate affiliations; offering members additional avenues toASPIRE, ACHIEVE and CONNECT.  Every member of NAPW's management team works diligently todeliver maximum value to our members, and any claim that someone was"scammed" is demonstrably false.  We currently have almosta half-million satisfied members, all of whom are free to use our onlinenetworking portal, which gives our members more connectivity optionsand far more ability to promote themselves than other networking sites. We have over 300 local chapters across America, in which tens of thousands ofour members get together to take their online experience into the real worldand create incredible connections with other professional women. These localchapters are constantly implementing new ways for the local members tointeract.  We encourage of our members tojoin all of the chapters in their area - this gives them more opportunities toattend events that fit their busy schedules and widens the circle of localwomen with whom to network.Moreover, we host an annual National Networking Conferencewhere almost two thousand members where members from all over the country enjoyan unforgettable day of networking, panel discussions, workshops andpresentations from extraordinary women like [redacted], [redacted],[redacted], [redacted], [redacted], [redacted], [redacted]and [redacted].   Additionally, we are constantly providing and working toupgrade the secondary benefits such as free or discounted continuingeducation through leading providers like [redacted] and [redacted]
[redacted]; shopping and other discounts through a number of partnerships,including exclusive sponsors like [redacted], one of the world's largest computersuppliers; and interesting topical content provided through our social mediaand other outlets.  Again, our entire team is working hard every singleday to build these partnerships, identify and create content, and make greaterbenefits available to our members.

You will need to contact American Express. We issued two credits to your account on 5/**/2014 at about 8:30 AM
Transaction ID# [redacted] for $489.00
Transaction ID# [redacted] for $99.00
American Express will be able to track the credits by those numbers.

[redacted] – A detailed response is attached, as well as emails between [redacted] and the NAPW. This woman’s claims are completely false. We did not cancel her membership – she was using the incorrect information to log into her profile. She had changed it on her own so it was different...

than the information she received with her confirmation of enrollment.  Rather than contacting us for assistance, she jumped to an incorrect conclusion.  She declined to purchase a plaque, so one was never ordered.  She did decline an upgrade to her membership, but that did not cancel her existing membership and emails continued to be sent to the email address she provided to us. She did finally contact us to complain about being cancelled and our representative explained what occurred. We have offered to extend her membership at no cost to make up for the time she thought it was not active.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Today is the sixth day after receiving the response from NAPW via your email.  My credit card has not yet been credited nor have I received the balance by check as stated in NAPW response.  Because of the weekend, I will continue to check my credit account and mail for the refund for two more days before I renew this complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] contacted our Membership Services department and they have been trying to reach her to resolve this matter; however, her voice mail box has been full. If she can call us back  at ###-###-#### between 9-5 Eastern Monday through Friday.