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National Auto Care Corporation

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National Auto Care Corporation Reviews (53)

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User rev william basham time Oct 08, 2019

I got this when I refinance my truck the loan company said I need one. the coverage I had was the pinnacle with I paid $3,453.00 for the coverage. this company will do anything to not pay for any problem you have with your vehicle. the first problem I had with the truck was a hub assembly. the vehicle service agreement says it was covered but when the service man call the company they told him it was not covered guest what happen then, I paid for it my self. then had a problem with the motor it had to be pulled out of the truck national auto care did not want to fixed the motor they want to go to the salvage yard and put in and old engine in my 2013 4x4 chevy truck. my repair man told them he would not do that to me for it was not right. the contract states that I had a $100.00 deductible and that the engine was covered by the service agreement. national auto care is a ripe off like all the rest they put used parts on your car or truck making you thank they are taking care of you and they are not. why would anyone wont to put used parts in a car or truck that will give you problem in the future. I reached out to them and they treated me as if I was nothing and that there was nothing I could do about it. they did pay some on a new engine but I had to pay the rest with was $2,147.87 out of my own pocket plus $489.00 hub assembly with was suppose to be cover by my agreement. I am going to seek and attorney for I purchase this vehicle service agreement in good faith and all they did was to rip me off. I suggest to each who read this stay away form these company they are thief
and should be sent back to their own country for these company are not American they are thieves who come to this country looking for hand out


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User Reviewer12195562 time Jan 25, 2019

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter with Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing
Thank you,


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User Reviewer12573067 time Jan 17, 2019

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review this matter with Mr*** and will contact him directly to discuss his concerns. For privacy reasons, we are unable to post our response for public viewing


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User Reviewer12564788 time Jan 09, 2019

Thank you for forwarding MrAllen's comments to us. We appreciate the opportunity to review the matter and will contact MrAllen directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing Thank you


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User Reviewer8808438

Dear Ms. [redacted],
Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review this matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.
[redacted]...

[redacted]
Director of Claims
National Auto Care


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User Reviewer7660799

Since this complaint has been filed, Ms. Simmons has spoken to Ms [redacted] and the situation has been resolved. Thank you for your time in this matter.Joe R[redacted]Director of ClaimsNational Auto Care


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User Reviewer8312843

Here are the facts as National Auto Care has them:--- Feb. 8, 2017:   Repair Order # 371855, Dated 2/8/2017, with mileage at 92,915 - shows the 2010 Mercury Mountaineer owned by Mr. [redacted] was in for an Engine ticking noise. ----Feb. 9, 2017:   National Auto Care...

vehicle service contract was purchased by Mr. [redacted] for his 2010 Mercury Mountaineer - mileage was 92,936. ---Feb.13, 2017:  Repair Facility calls in a claim on Mr. [redacted]'s 2010 Mercury Mountaineer - to have the engine replaced.  This claim was Denied as a Pre-existing condition as per terms of the contract.


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User Reviewer7639084

Thank you for forwarding Mr. [redacted]’s comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...

Claims
National Auto Care


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User Reviewer8040825

Dear Ms. Lanigan,
Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,...


Joe R[redacted]
Director of Claims
National Auto Care


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User Reviewer7183615

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review this matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.


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User Reviewer8013315

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
 
Joe...

R[redacted]
Director of Claims
National Auto Care


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User Reviewer7546344

Thank you for forwarding Ms. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.


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User Reviewer7505550

I am rejecting this response because: the warranty company does not even try to resolve the complaint but just basically says no because they the contract does not name the oil cooler directly nor does the warranty company consider the oil cooler on the diesel engine to be a critical component.  The warranty company looked over the list of components but chose not to cover anything due to:1) No part they say was covered, Turbo is covered on warranty but they would not pay for the work.2) Head gaskets are not a covered component so they do not have to pay for any work to being done even if the gaskets caused the failure.3) Warranty company claims I altered truck so they do not have to do anything at all.  I altered a non essential part to the truck under the advice of an exhaust company which now I found out voided the warranty. I agree that the head gaskets would not be covered due to the warranty not covering gaskets/ seals on cars after 100,000 (I bought my truck at 101,000), but the warranty company would not even offer half of the money to fix the any part of the truck because gaskets are not covered so then they do not allow any money to cover any expense out of the customers pocket to get the vehicle back on the road.  The head gaskets are being replaced because they are one of the parts that failed and the shop also has to replace the oil cooler, rebuild the turbo (which is covered under my warranty), and other vital parts to the top of the engine.The National Auto care warranty company does not care about the customers buying their extended warranties nor do they care about their reputation.  This is an evident statement once you start trying to get your vehicle fixed.  If they can find a loop hole to get out of paying, they will do it.  This is the second time I have had to use this warranty and both times I have had to fight to get my truck fixed (First time was a covered part and Ford dealership say other covered parts needed to also be replaced but warranty company would not go with Ford's advice which I had to pay out of my pocket).  It is just this time that I lost due to me altering the exhaust on the truck which gave National Auto Care the loop hole that needed to say no even if there was a covered part.  I talked directly with someone from the warranty company who just keep repeating the same scripted answer to what ever I asked.  If you want the warranty person's phone number it is 614-438-7400 but it looks like a generic company phone number.  I do not expect National Auto Care to offer any help nor do I expect the to try to fix their customer relations.


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User Reviewer6270632

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12042293
I am rejecting this response because:
Regards,
[redacted]


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User Reviewer6925488

I received a phone call to phone number ###-###-#### at approximately 12:15 CST from Christy, a supervisor at National Auto Care. We agreed on a settlement of $238.00 which will be sent to me via a check in the mail. She stated that it would be sent out tomorrow after she forwarded the refund to the accounting department. This agreement to complaint ID 11853837 is satisfactory to me. Regards, [redacted]


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User Reviewer6439163

Mr. [redacted] has been contacted by National Auto Care and told that his service records are complete and his vehicle will be repaired.
Thank you for your time in this matter.
Sincerely,
National Auto Care


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User Reviewer8374722

Thank you for forwarding [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact [redacted] directly to address their concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
National Auto Care


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User Reviewer6956055

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.
National Auto Care


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User Reviewer8284441

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...

Claims
National Auto Care


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User Reviewer5967152

I am rejecting this response because: NAC did not hold up to their end of the contract. The contract stated all mechanical and electrical components installed by the manufacturer. I the covered driver was supposed to pay a $100.00 deductible for a covered repair. I ended up paying and additional $824.12. The PCM went bad and filled the engine with gasoline to the point that the dealer had to remove the intake to get 2 quarts of fuel out, drain the engine oil that exceeded 3 gallons, and remove spark plugs to remove gasoline from #2 and #7 cylinders that were hydro-locked. Below is a break down of all costs:Intake seals    [email protected]$13.23PCV Seal        [email protected]$5.78Spark Plugs  [email protected]$5.30Air Filter        [email protected]$42.24Oil                  [email protected]$3.8Oil Filter        [email protected]$8.00PCM              [email protected]$592.25Starter           [email protected]$133.00PCM Labor and Programming  [email protected]$275.00Oil Change Labor [email protected]$12.00Engine Labor [email protected]$441.51NAC paid for the PCM and the starter, but the covered vehicle would still not be running due to their lack of response to do what is right. The dealership I bought the covered vehicle from touted this company as the best in the industry and I could trust them when needed. Not seeing the same company that the dealer was. The repairs are paid in full, I need my vehicle for work. I feel NAC should honor their contract as stated.
Regards,
[redacted]


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