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National Auto Care Corporation

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National Auto Care Corporation Reviews (63)

I reviewed the response made by the business and find the resolution is satisfactory to me.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12042293
I am rejecting this response because: As I have seen in many complaints about this company they come up with reasons not to honor the contract. I had in fact not been told that the repairs were denied but only that they (Mini of birmingham) were trying to work it out. When the warranty company contacted me they started off with we didn't know if you had understood why we denied the claim. I have had this policy for 2 1/2 hears, I have had the car worked on several times at MINI through their warranty program. That warranty ran out. The warranty is suppose to be a Life time power train warranty. I was told that I had not had the oil changed on time, that I didn't change the air filter and I was late on changing the spark plugs. The Oil had been changed on time, the air filter would not affect in anyway the nature of the repairs, put it was probably changed as well during the service and not documented. I was not informed by mini that it was time to change the spark plugs. Over all I don't really think it would have mattered on bit. I could have every bit of this done and well documented and they would have come up with some other reason to refuse the work. No other warranty of a reputable source require excessive attention to ritual and details. They do this because most lawyers are not willing to tackle something that requires a lot of work to do. The ones I have spoken to simple say it's not worth their time. So criminals continue to run the roost. 
Regards,
[redacted]

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe [redacted]
Director of...

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