Thank you for forwarding Mr. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For Privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...
Good Morning,This complaint has not been resolved yet.I talked to someone with the warranty company and she ask me to fax her all my paper work from the dealership and I never heard back from her yet.Please don't close this case until this is resolved.Thank youSincerely [redacted]
Thank you for forwarding Mr. [redacted]'s comments to us. We appreciate the oppurtunity to review this matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you for forwarding Mr. [redacted] comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...
Please notice the date of February 8, 2017 on RO # 371855, the miles are 92,915 miles, and Complaint B is for an Engine Ticking Noise.Mr. [redacted] purchased his VSC on February 9, 2017, the effective miles on the contract are 92,936 - 1 day and 21 miles after the after his vehicle was inspected on RO # 371855.Thank you for your time in this matter.Joe RDirector of ClaimsNational Auto Care.
Thank you for forwarding Mr. [redacted] comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.Thank you,Joe R[redacted] Director of Claims...
Mr. [redacted] submitted a repair order to NAC which identified the following repairs or services performed on his vehicle: Oil change, cooling system pressure test, a coolant flush, an engine block chemical test, water pump replacement, and thermostat replacement. Under the terms of Mr. [redacted]'s service contract, coverage is available for the cooling system pressure test, water pump replacement, and the coolant flush. We have advised Mr. [redacted] of this in our multiple phone calls with him. However, Mr. [redacted]'s service contract does not provide coverage for maintenance items such as the Thermostat and oil change. Listed below is Exclusion # 15, as well as the contract provisions regarding maintenance requirements:
Exclusion # 15.
Replacement of maintenance items. Spark plugs, glow plugs, PCV valves,[redacted] filters, lubricants, thermostat housing, thermostats, [redacted]alignments, coolants, batteries, battery cable, fuses, hoses, belts, tires, wheels, wheel covers, tire pressure sensors, light bulbs, sealed beams, light assemblies, LED lighting, lenses, shock absorbers, seat belt systems, exhaust systems /catalytic converters, brake rotors, brake drums, brake shoes,brake pads, speakers, cellular phones, upholstery, paint, glass, trim, moldings, weather strip/seals, door handles, lift gate handles, tailgate handles, door bushings / bearings, body panels, sheet metal, bumpers,frames, sub-frames, brackets, convertible top assemblies, vinyl top, personal computers, phone systems and pre-heated car systems, rust, corrosion, water intrusion, water damage, water leaks, air leaks, carburetors, manual clutch system, programming, reprogramming, or updating a component that has not mechanically failed. Any equipment not installed by the manufacturer.
MAINTENANCE:
Regular maintenance service is a condition of this Vehicle Service Agreement. In order to keep this Service Agreement in force during its term, the Agreement Holder must have the Vehicle serviced as recommended by the manufacturer's scheduled Maintenance Guide or, if it is a used vehicle as specified in "Minimum Services Required." Therefore, the Agreement Holder must keep all maintenance receipts and furnish them to the Repair Facility upon Administrator's request. Receipts listing date, mileage, services performed and materials purchased will be the only acceptable proof of maintenance. Receipts for self-service will be required.
MINIMUM SERVICES REQUIRED:
The Agreement Holder must follow the manufacturer's maintenance requirements for new and used vehicles. Including, but not limited to engine oil changes, transmission services or any other special services recommended and/or required by the manufacturer. We have discussed the coverage exclusions with Mr. [redacted] in our telephone conversations with him. Unfortunately, the service contract does not cover his oil change or thermostat. Therefore, we were unable to pay for those items. While we understand that Mr. [redacted] wishes for the thermostat to be covered, the contractual provisions do not extend coverage to the thermostat.
Thank you for forwarding Ms. Hummons comments to us. We appreciate the opportunity to review the matter and will contact Ms. Hummons directly to address her concerns. For privacy reasons, we are unable to post our response here for public...
viewing.
Thank you,
Joe R[redacted]
Director of Claims
National Auto care
Thank you for forwarding Ms. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R
Director of...
Dear [redacted],
Thank you for forwarding Ms. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
[redacted]
Director of...
Thank you for forwarding Ms. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...
I reviewed the response made by the business NAC has decided to pay for the repair, so the complaint has been resolved fully and I would like to closed this case.
Thank you for forwarding Ms. Johnson's comments to us. We appreciate the opportunity to review this matter and will contact Ms. Johnson directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
The clarification is this. I wanted the transmission replaced, but that has not happened and it should have by now. If the company is unwilling to do this, I will have to close the claim and take up potential court action as a last step. I need some kind of satisfaction here as I believe the warranty company has not agreed to pay on things that were covered, in the contract, not just the transmission but other things. So what is the answer on my complaint from NAC? I NEED A YES OR NO on the transmission request and I need it by Tuesday the 6th, that is 48 hours. If the answer is no, the Revdex.com can close the claim and I will look at all other options. MRT
I am rejecting this response because: In speaking with the company they have stated that I have not maintained my car per service recommendations. I have talked to Christy H who stated that the information I submitted to Revdex.com of Ohio wasn't accepted because it did not come from Volvo. I have since gotten the same information from Volvocars. com and submitted all my supporting information to Christy H with NAC. I am waiting on a response from the company in regards to my complaint.
Regards,
[redacted]
I am rejecting this response because: I am not asking them to pay for my oil change, my biggest complaint, is that labor was $464.91, they paid a mere $194.00 and that is unacceptable. This why I am still fighting for this, I believe they took advantage of me and are not living up to their end of the bargain, especially since I went to an approved National Auto Care business.
Thank you for forwarding Mr. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...
Good Morning [redacted],I am sorry for the delay.I just got back in town from seeing my family over the holidays.I will call the dealership today and set up appointment to get my truck in the shop.Thank you[redacted] I have a appointment set up for Tuesday January 12th at 4:00 pm
Thank you for forwarding Mr. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For Privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...
R[redacted]Director of ClaimsNational Auto Care
Good Morning,This complaint has not been resolved yet.I talked to someone with the warranty company and she ask me to fax her all my paper work from the dealership and I never heard back from her yet.Please don't close this case until this is resolved.Thank youSincerely [redacted]
Thank you for forwarding Mr. [redacted]'s comments to us. We appreciate the oppurtunity to review this matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you for forwarding Mr. [redacted] comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...
R[redacted]Director of ClaimsNational Auto Care
Please notice the date of February 8, 2017 on RO # 371855, the miles are 92,915 miles, and Complaint B is for an Engine Ticking Noise.Mr. [redacted] purchased his VSC on February 9, 2017, the effective miles on the contract are 92,936 - 1 day and 21 miles after the after his vehicle was inspected on RO # 371855.Thank you for your time in this matter.Joe RDirector of ClaimsNational Auto Care.
Thank you for forwarding Mr. [redacted] comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.Thank you,Joe R[redacted] Director of Claims...
National Auto Care
I spoke to Mr. [redacted], and this matter between Mr. [redacted] and National Auto Care has been resolved. Thank you for your time in this matter.
Joe R[redacted]
Director of Claims
National Auto Care
Mr. [redacted] submitted a repair order to NAC which identified the following repairs or services performed on his vehicle: Oil change, cooling system pressure test, a coolant flush, an engine block chemical test, water pump replacement, and thermostat replacement. Under the terms of Mr. [redacted]'s service contract, coverage is available for the cooling system pressure test, water pump replacement, and the coolant flush. We have advised Mr. [redacted] of this in our multiple phone calls with him. However, Mr. [redacted]'s service contract does not provide coverage for maintenance items such as the Thermostat and oil change. Listed below is Exclusion # 15, as well as the contract provisions regarding maintenance requirements:
Exclusion # 15.
Replacement of maintenance items. Spark plugs, glow plugs, PCV valves,[redacted] filters, lubricants, thermostat housing, thermostats, [redacted]alignments, coolants, batteries, battery cable, fuses, hoses, belts, tires, wheels, wheel covers, tire pressure sensors, light bulbs, sealed beams, light assemblies, LED lighting, lenses, shock absorbers, seat belt systems, exhaust systems /catalytic converters, brake rotors, brake drums, brake shoes,brake pads, speakers, cellular phones, upholstery, paint, glass, trim, moldings, weather strip/seals, door handles, lift gate handles, tailgate handles, door bushings / bearings, body panels, sheet metal, bumpers,frames, sub-frames, brackets, convertible top assemblies, vinyl top, personal computers, phone systems and pre-heated car systems, rust, corrosion, water intrusion, water damage, water leaks, air leaks, carburetors, manual clutch system, programming, reprogramming, or updating a component that has not mechanically failed. Any equipment not installed by the manufacturer.
MAINTENANCE:
Regular maintenance service is a condition of this Vehicle Service Agreement. In order to keep this Service Agreement in force during its term, the Agreement Holder must have the Vehicle serviced as recommended by the manufacturer's scheduled Maintenance Guide or, if it is a used vehicle as specified in "Minimum Services Required." Therefore, the Agreement Holder must keep all maintenance receipts and furnish them to the Repair Facility upon Administrator's request. Receipts listing date, mileage, services performed and materials purchased will be the only acceptable proof of maintenance. Receipts for self-service will be required.
MINIMUM SERVICES REQUIRED:
The Agreement Holder must follow the manufacturer's maintenance requirements for new and used vehicles. Including, but not limited to engine oil changes, transmission services or any other special services recommended and/or required by the manufacturer. We have discussed the coverage exclusions with Mr. [redacted] in our telephone conversations with him. Unfortunately, the service contract does not cover his oil change or thermostat. Therefore, we were unable to pay for those items. While we understand that Mr. [redacted] wishes for the thermostat to be covered, the contractual provisions do not extend coverage to the thermostat.
Thank you for forwarding Ms. Hummons comments to us. We appreciate the opportunity to review the matter and will contact Ms. Hummons directly to address her concerns. For privacy reasons, we are unable to post our response here for public...
viewing.
Thank you,
Joe R[redacted]
Director of Claims
National Auto care
Thank you for forwarding Ms. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R
Director of...
Claims
National Auto Care
Dear [redacted],
Thank you for forwarding Ms. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
[redacted]
Director of...
Claims
National Auto Care
Thank you for forwarding Ms. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...
Claims
I reviewed the response made by the business in reference to complaint ID 12196105, and find the resolution is satisfactory to me.
I reviewed the response made by the business NAC has decided to pay for the repair, so the complaint has been resolved fully and I would like to closed this case.
Thank you for forwarding Ms. Johnson's comments to us. We appreciate the opportunity to review this matter and will contact Ms. Johnson directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.
The clarification is this. I wanted the transmission replaced, but that has not happened and it should have by now. If the company is unwilling to do this, I will have to close the claim and take up potential court action as a last step. I need some kind of satisfaction here as I believe the warranty company has not agreed to pay on things that were covered, in the contract, not just the transmission but other things. So what is the answer on my complaint from NAC? I NEED A YES OR NO on the transmission request and I need it by Tuesday the 6th, that is 48 hours. If the answer is no, the Revdex.com can close the claim and I will look at all other options. MRT
I am rejecting this response because: In speaking with the company they have stated that I have not maintained my car per service recommendations. I have talked to Christy H who stated that the information I submitted to Revdex.com of Ohio wasn't accepted because it did not come from Volvo. I have since gotten the same information from Volvocars. com and submitted all my supporting information to Christy H with NAC. I am waiting on a response from the company in regards to my complaint.
Regards,
[redacted]
I am rejecting this response because: I am not asking them to pay for my oil change, my biggest complaint, is that labor was $464.91, they paid a mere $194.00 and that is unacceptable. This why I am still fighting for this, I believe they took advantage of me and are not living up to their end of the bargain, especially since I went to an approved National Auto Care business.
Thank you for forwarding Mr. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...
R[redacted]Director of ClaimsNational Auto Care
Good Morning [redacted],I am sorry for the delay.I just got back in town from seeing my family over the holidays.I will call the dealership today and set up appointment to get my truck in the shop.Thank you[redacted] I have a appointment set up for Tuesday January 12th at 4:00 pm