National Car Rental/Alamo Rent A Car

Spoke with customer, there was a miscommunication with closing his contract out. I refunded him a day back. He is satisfied with our customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I visited the National Car Rental website and attempted to reserve a car for pickup after the kiosk was known to be closed.  I was unable to advance with my reservation because the pickup time did not correspond with open business hours.  Thank you for correcting this issue on your website. This resolution is satisfactory to me.
Regards,
[redacted]

Mr, [redacted],I am so sorry for any inconvenience that the kiosk caused you. I want you to know that since this has happened, we have addressed this issue and corrected the kiosk to only allow rentals to be picked up during business hours. Again, I apologize for this...

situation and hope to do business with you soon. Thank you

Hello, I have attempted to reach out to the customer twice with no response so that I can look into this rental issue further. Please contact myself or another manager directly at [redacted] so that we may help you resolve this matter as soon as possible. We typically do not withdraw funds...

prior to the actual rental as the credit card required online is simply to secure your rental. It also strikes me as odd that a cancellation fee was added to the rental as we do not charge for cancelling a reservation. I'd like to look into this further. Please give us a call or email [redacted] with the best contact number so that we can figure out what happened to your funds.

We are in receipt of a customer concern notification in regard to a damaged vehicle rented by Mr. [redacted]. It is our position that the vehicle was rented without pre-existing damage, but in the interest of customer service, we have decided to close our file. Mr. ** will be made aware of this decision and will also receive written documentation of our decision for his personal records.

Dear Mr. [redacted],

We received the Revdex.com complaint below and I would like to help you resolve this situation. The phone number provided is...

not in service but the fax number is working.

Please contact me at your earliest convenience. Best regards,[redacted] Administrative Manager

###-###-#### direct

###-###-#### cell

###-###-#### fax[redacted]> [redacted]

USA

This customer was refunded $1035.25.  Please close.

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Revdex.com, We have attempted to contact Ms. [redacted] since June of 2015. We haven’t been able to reach her and sent a letter certified mail. Ms. [redacted] didn’t qualify to rent the vehicle under our current qualifications listed on the Website. It is a requirement that the credit card and driver’s license information be in the same name in order to rent the vehicle. Ms. [redacted] didn’t qualify under these circumstances. She had access to our policies and knew our credit and driver’s license policies. We are denying her claim. We also need to receive information from her to speak with her directly.  [redacted] Michele P[redacted]Executive Assistant[redacted] fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I recently booked a car with Alamo. When we arrived at Myrtle Beach there was no agent, and we were told the agent went home because there were no cars. We were stranded at the Myrtle Beach airport at 10:30pm with no cars available at any other rental company. I have called Alamo 6 times to share this incident and each time I have been told someone from the Alamo desk in Myrtle Beach would be in touch with me. After the 2nd call, I did in fact get a call from an agent in Myrtle Beach who left a message. I called back 3 times to which I received no response. I am shocked by the disregard both on the night of the rental and now the follow up. I will never rent with Alamo again, and I have found many bad reviews of them since I have had this experience. Shame on them for the extremely poor customer service.

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Resolved this issue on 2/18 by fixing the rate and refunding him the $47.43. LVM for customer advising him of the fix and provided my direct line for further assistance.  Michele P[redacted]Executive Assistant[redacted]

[redacted]...

[redacted]

She was sent an invoice from Enterprise for $171 because [redacted] didn’t pay all the days of her rental.  I confirmed with the DRU prior to calling her that her claim was paid in full.  I let her know that she paid $150 of the remaining $321.21, but that unless she or [redacted] paid the...

remaining $171.21, she would continue to be responsible for this.  She understood but said she just couldn’t pay it.  She also said [redacted] had told her they would cover this and didn’t.  I let her know that unless it was paid by someone she would stay on DNR and be sent to collections.  I also emailed her my contact info for further questions.

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I received your information from the Revdex.com and I do want to apologize for any and all inconvenience.  The claim has been removed and all collection process stopped.  Again, I do sincerely apologize for our error.  If you have any questions regarding this matter, please contact me as any time.

 

Thank you

 

-[redacted]

Dear Mr. [redacted],

We received the Revdex.com complaint below and I would like to help you resolve this situation. The phone number provided is...

not in service but the fax number is working.

Please contact me at your earliest convenience. Best regards,[redacted] Administrative Manager

###-###-#### direct

###-###-#### cell

###-###-#### fax[redacted]> [redacted]

USA

We have refunded the customer the difference.  Please close.

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Michele P[redacted]
Executive Assistant

[email protected]

When this complaint cam* to us it was resolved.  Her* is th* answer again as to what w* did.  Pleas* close.  Sophia F[redacted]Back when this cam* through, I left her a messag* that w* reviewed th* fil* and saw th* majority had been paid.  I let her know in th* messag* w* would tak* car* of th* remaining balanc* (less than $20) and remov* th* DNR.  I asked her to call m* in th* message, and sh* never did.  I sent this sam* summary to [redacted] when I resolved it.  I just doubl* checked, and she's no longer showing on DNR.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

See attached document. 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

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I received your information from the Revdex.com and I do want to apologize for any and all inconvenience.  The claim has been removed and all collection process stopped.  Again, I do sincerely apologize for our error.  If you have any questions regarding this matter, please contact me as any time.

 

Thank you

 

-[redacted]