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National Oilwell Varco

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National Oilwell Varco Reviews (208)

Complaint: [redacted] I am rejecting this response because:The statements are not accurateOn 5/20, the shipping company stated they had not contacted or attempted to contact meThis response does not surprise me given the previous interactionDisappointing on all fronts Regards, [redacted]

We have agreed with the customer to the point the credit was not issued originallyThat being said, the customer was informed in the previous message that the credit was issued on the 16thI apologize for any confusion to this point unless the customer is stating they still have not received a credit via the PayPal account usedI have confirmed that our accounting department has issued this refund back on the 16th

This is a manufacturers warranty issue and would need to be handle through themIt does appear the customer has already spoken with them as of today 11/We would recommend that the customer continue to work with the manufacturer to come up with a solution

Complaint: [redacted] I am rejecting this response because:do these pictures look the same? No they do not what you get is totally different then the picture take the advertising down and put the picture of what your really going to get on the website not an upgraded version Regards, [redacted] ***

Our damage policy was explained to the customer on 4/27, I have stated it below for further detailWe must be notified of any damage within hours of delivery in order to file a claim with the shipperThis information is provided online as well as in the customers shipping confirmation Damaged Shipments We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandiseSometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damageYou should immediately inspect the order upon delivery and notify us of any damage within hours of delivery (excluding holidays and weekends) at [redacted] Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged productPlease make sure that the product is in its original packaging, with all manuals, parts and accessoriesPlease note that the shipping companies operating on our behalf will only make one attempt at pick-upThereafter, any subsequent pick-ups may be at the expense of the customerOnce we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund https://www.compactappliance.com/brand_cs_returns/BRAND_CS_RETURNS.html

LivingDirect does understand we incurred an issue between the customer and the 3rd party delivery companyWe as the retailer do apologize for any issue incurred with the carrier

Complaint: [redacted] I am rejecting this response because:As I have stated, the banks are handling it now I gave the vendor this option they are offering me now and they said and I quote "you don't tell us how this gets resolved we tell you" After them telling me good luck with disputing it because we do this for a living and you don't We know how this is going to end, I decided to go elsewhere to purchase a different appliance The option I offered is really the only option I have at this point Too bad they weren't willing to make this right in the first place I only came here because of there response to their bank that I never even contacted them This just proves there character and complete disregard for the consumer As I see it, they committed fraud by selling and collecting money for a product and delivering an inferior product Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Money claimed to have returned was never returned and his figure of 15% are more than 15% if he does send the $he claims he sentWe paid $168/, This is a very disreputable company according to their reviews on Google Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: their claim of "out of warranty", The product is less than one year old and is not workingI am perusing This isn't anything that they haven't already explained to me other avenues as well, social media, consumer affairs, and small claims court How in good conscience this company can claim " out of warranty " is not satisfactory when the unit and its replacement unit failed working within months of their respective delivery dates I will seek more than just a refund to cover legal expenses etc etc Regards, [redacted]

Hello,Those units have a heat strip that is intended for supplemental heatThey are not to be used as heatersAll of the retailers we work directly with make note of this on the website: Note: Heat function is intended to provide supplemental heating in addition to an existing heat source The heat function has a lower BTU rating than the cool mode and therefore does not treat the same square footageUnfortunately, the unit is working as designed, therefore no warranty work needs to be done on the unitIf you are unhappy with the unit, I am sure your retailer has a return policy

We do apologize for the inconvenience however the customer purchased a scratch and dent item which would be sold with the following information: This "Scratch & Dent" product is in very good working conditionEach unit is a fully functional return item with moderate to severe scratches/dents on one or more panelsThe product has been tested for quality assurance and is certified “Fully Operational”Please note that all "Scratch & Dent" units will not carry any warranty and are not eligible for a "buyer’s remorse" return

We will make a one time exception to issue the customer a refundIf she feels she can not package the appliance she does not leave us any choiceThe customer will be responsible for disposing of the appliance since she will not be able to package it

Again as of today the customer has been credited back in full

Complaint: [redacted] I am rejecting this response because: Hello, I was on vacation and did not have email access when the last response from the company came in for this complaintI would like to reject their second response, as it is clear from the invoice that I previously provided that the company shipped the defective refrigerator/freezer and should be held responsibleAside from shipping, they are the parent company for Edgestar, who has refused to answer and/or acknowledge any emails that we have sent regarding a refund or for them to honor their parts warranty and provide us with parts to fix the defective unitThe company took more than days to respond to my last rejection, and frankly provided a useless non-responseI do not see why my response time frame should be truncated when theirs was notI'm still looking for resolution in this matter, please let me know what can be done to move forward in a meaningful wayThank you [redacted] Regards, [redacted]

I would recommend having the customer contact the retailer in which he purchased this item fromIt does not appear that it was even purchased from us so I could not speak to the policy of the retailer he purchased fromOur policy on scratch and dent items is detailed on our site and would only be a day plan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if it is a full refund However, before I close out this compliant, I would like a confirmation that Living Direct received and accepted the returned item, and the refund is being processed and the expected date it will be credited to account Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:A reputable company would stand by their word when the discussion that was had on July 20th reassuring me that the item was as requested and confirmed by you staff to meet such requirements and would pay return shipping costs of the item and reimburse the total amount of $ Again, this is the request Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:We have not heard a word from this company Regards, [redacted] And [redacted]

I have reviewed the customers account and it does appear that we did miss the credit on the customers PayPal accountThat being said it looks like the customer spoke with one of our customer service agents on 2/and discussed this situationAt that point the agent requested an expedited credit and our accounting department issue a refund on 2/

The customer purchased this item off of OpenBoxDirect.com which states on every Scratch and Dent Item: This "Scratch & Dent" product is in very good working conditionEach unit is a fully functional return item with moderate to severe scratches/dents on one or more panelsThe product has been tested for quality assurance and is certified “Fully Operational”Please note that all "Scratch & Dent" units will not carry any warranty and are not eligible for a "buyer’s remorse" returnWe can not validate what the customer has done with the appliance for the past monthsThe manufacturer attempted to resolve the issue even though they are not required to based off how we sell these itemsAgain we specify that these items do not have a manufacturers warrantyIf the customer chooses they can pay for service out of pocket with the manufacturer or take it to a local service provider

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Address: 1900 E Brundage Ln, Bakersfield, California, United States, 93307-2732

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