National Oilwell Varco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our notes on the customers account indicate that we advised them on 12/that we not longer had this item in stockThe order was then cancelled which also credited them in fullIf the customer has any other questions please let us know

We have reviewed the notes on Mr*** account and per EdgeStars technicians notes on 5/indicate a part was sent and if the customer had any further issues to communicate back with them for an exchangeHas the customer followed back up with the manufacturer? If not he should call
***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The check was mailed out on the 13th and typically takes 7-business daysIt may take until the end of the month to receive

We have been in contact with this customer regarding thisWe have informed them that the shipping company had delayed returning the merchandise to usWe instructed him that the refund would be issued today regardless of if we have been returned the appliance

We apologize for any confusion however per the notes from our last contact with Mr*** was that we where going to issue a refund for the order in full and not exchange the appliance for a third timeThe credit should be issued within hours from todayThe reasoning was that we typically do not
exchange an appliance times that have all been damaged

We have reviewed the account notes on this orderThe customer spoke with the manufacturer on 1/In this conversation the technician offered to bring the appliance back in for repair under the terms of the warrantyThis was offered because a technician is not available in the customers areaThe
manufacturer is responsible for the cost of shipping the appliance back however the customer would need to package itShe was unwilling to do thisAt this point the manufacturer is ready and willing to assist once the appliance is packaged for shippingIt will come back to the repair facility and be repairedIf it can not be repaired it will be exchangedAt this point the option for return for a credit does not exist

Complaint: ***
I am rejecting this response because: different employees gave me different responses on the wait time and the current state of my fundsThe final and only helpful person told me the accounting department, which has no phone number and I would not be able to speak to, had cancelled it and it would take 24-hours but up to weeks for the pending to fall off on their business sideMy "Bank" is Visa and without being provided the cancellation authorization number from the business side they would not be able to get the money back in my accountAt this point Visa seems more reputable as they are not selling items that do not exist until an unhappy customer sends the item back for return
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As I stated in my complaint and I will write in small sentences.(1) Purchased the unit April 3, from eBay seller (***) and had it shipped to my daughter's home in Salt Lake City.(2) First unit was shipped from Living Well and did not work right out of the box.(3) Called the eBay seller and Living Well and YOU sent out another one.(4) The second unit worked for a little over two months.(5) When I called a second time I was told that I only had a day warranty from 4/3/because I bought a dented or scratched unit.(6) The RUDE and UNPROFFESSIONAL person I talked to said "That's to way it is and have a nice day" and HUNG UP!(7) I will ask again WHY DOES A SCRATCH OR DENTED UNIT ONLY HAVE A DAY WARRANTY?(8) That's where the discount is or should be and not on the inner workings of the unit You do not need to reply because I know all I will get is some more of your BS
Regards,
*** ***

Complaint: ***
I am rejecting this response because: if I understand this business responseit says if there is an error in price they will not honor the price listedI find this disconcerting for a company that's mission statement is they treat every customer like it's there only customerI did purchase this fireplace at the price but should be honored at the price as it was advertisedWhat is a company that holds no accountability for there products as they are advertised"Too bad" "we are not responsible for any errors or inconvenience to the consumer" is the summary of living directs response Unacceptable
Regards,
*** ***

Hello, Unfortunately, the part that failed in Mr *** refrigerator is not a replaceable partWe have reached out via e-mail with an offer to the customer to try and help to the best of our abilityUnfortunately, as a manufacturer, sometimes appliances do failIt happens all the time to
all appliances, cars, computers, etcJust like all of those other products, the warranty period does expireHad the unit failed while it was covered under warranty, EdgeStar would have had no problem replacing it

Complaint: ***
I am rejecting this response because:it did not state that there was a 15% restock fee when
Regards,I purchased it
*** ***

Complaint: ***
I am rejecting this response because:After speaking to the
same customer service agent on this matter on sept 2016, just hours after filing the complaint to the Revdex.com, I have come to the conclusion that they themselves at Edgestar seem to be clueless as to the function of this product While they did offer to replace my unit free of charge they also said the new one would function the same as the one I have, i.e., every time the power faults my temperature would reset to degrees, the agent stated that this is “only a problem unique to owners who live in Florida” and said that he checked a floor unit and said it also reset to when power was removed and the re applied The agent alluded to the fact that people in Florida keep their beer to cold, and that the only way to fix the problem was to notify the engineering staff for a design change with no estimation on the time that would take if ever The companies own website states that beer should be kept at degree’s which the product is capable of unless you have a power cycle at which time this unit resets its default temp to 43, I find this unacceptable! This product is unsuitable to perform its intended purpose given its design As I stated in my original complaint I should not have to babysit this appliance to be sure it is doing what the manufacturer states it is capable of I have already lost a keg of beer worth approximately $because this appliance failed after a power cycle If I keep it I will constantly have to check on it, doesn’t seem reasonable to me I would like to have a refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the company did not follow up with me in Regards to the delayI had to call them many times and was told something different each timeFinally I messaged them on there chat window and the gentlemen Bobby said at this point I don't know where your product is and that I should request a dispute with my credit union! They had no knowledge of anything in regards to my shipmentTo tell someone they should dispute with bank because they don't know where your product is, is bad business and should not be tolerated.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have called this number and they will not assist me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have only received $as of January and the balance that is due is $
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the refund was received days ago However, *** ***, your failure to acknowledge the representative''s practices amuses meConsidering the similarity of their abrupt, aggressive and combative nature: I am more than certain that this is common company practiceA model doomed for failure
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This tactic is called bait and switch, which they utilized to try and get me to keep the unitBait and switch is illegal in the US and I'm certainly not going to settle for anything less than promised especially the way I was treated by their "Manager" during the processThey tricked me into keeping the unit after offering a discount on unitAfter I agreed to keep the unit and "roll the dice" on the longevity of the unit, they retracted my offerThis is an unacceptable business practice and may need looked into legally with this situation and with others, whom they have also been done wrong with the same tacticsMy offer to resolve remains the same
Regards,
*** ***

The customer is correct in stating the manufacturer warranty should applyThat being said this policy has changed so the representative that spoke with the customer may have just been confusedThat being said the customer states they communicated with us previously however we have no associated
notesThis could mean the customer has communicated with the manufacturer EdgeStarI have informed the manufacturer of this oversightI would suggest the customer contact the manufacturer again to explain the confusion