National Oilwell Varco

We do apologize for the confusion, the expectation that should have been set is that we would send a cancellation request to our warehouseBecause we garuntee same day shipping often time orders are unable to be cancelled and would have to be rerouted with the shipperIn this case that is what happenedWe are in the process of reaching out to the customer to set up returning the appliance for a full refund

Please see the previous the responseWe refunded you the money already on thisYou would need to dispose of the unitI apologize

Typographical Errors: In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, LivingDirect.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect priceWe shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card chargedIf your credit card has already been charged for the purchase and your order is canceled, LivingDirect.Com shall immediately issue a credit to your credit card account in the amount of the incorrect price

[redacted] ,I am sorry but this is our return policyIf it doesn't work out in your area you would need to return the unit via fedex or ups on thisI am sorry but we can not waive the restocking fee on this due to the fact we need to recoup or shipping on this order

Complaint: [redacted] I am rejecting this response because: this company can not brake a valid contract Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because:The business sold a defective product to me, and not cheaply The product worked for not quite a week before it stopped working Even if I had used the product right when I received it, months is not an adequate time for such a product to break if they assure that it was in good working condition when they sold it For them to insinuate that I spent $on an appliance and did something to it to cause it not to work is ludicrous and insulting I have a household full of other appliances, including another EdgeStar wine cooler purchased new from this company, that are working great What seems to have happened is that they got a defective product and sold it under the guise that the company had made sure that it was fully functional Obviously this was not the case! The company took my money, gave me a defective product and now wants me to pay to have the product that they guaranteed was fully operational fixed Seems like a perfect situation for them Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Before I ordered it online I called and spoke with someone that indicated it was a new return but could not verify the damage to it for meWhen I received it I called an spoke the first person they were very surprised to hear that it was a used item and asked me to send him picturesThe second person I spoke with told me that they do not sell used itemsThe third person I spoke with told me that they do not indicated if an item is new or usedOnly that it was a "Scratch and Dent" item and could be usedThe pictures on their website are of a new unitAlthough it does say that they are not of the actual itemSo, you can see my confusion and assumption that we were under that it was a new item that was possibly damaged in shipping somehowAnd despite all of this the door does not close very easily on it's ownIt actually comes back open after closing it Regards, [redacted]

The expectation was set upfront with the customerThis did get delivered within our shipping window which happened to be later than the customer neededitWe have confirmation that the shipping company attempted to make contact with the customer however was not able to get a hold of himAt this point it is our understanding the customer has the package and if he chooses to return it per our return policy a restocking fee would apply

[redacted] ,When this ordered this was an item that was built to be madeWhen you had called in there was a lead time before it shipsYou then called up saying that they couldn't use the item in the locationSince this was a freight item you send these back how they were shipped initiallyYou were seven sent instructions on thisBelow are the instructionsHello, We have assigned the followingReturn Authorization Number (RA# [redacted] ) to your item(s)Please keep this RA#for your records and boldly display it on the outside packaging when you returnyour item Please ship your item to the followingaddress: LivingDirect.Com [redacted] *** This RA# will remain active fordaysPlease ship your item in the original packaging using the same methodby which it arrived (Example: UPS/FedEx/ or comparable carrier)IMPORTANT:Only if your order was shipped via USPS may you utilize USPS for your return It is very important to get atracking number for your shipment and keep it for your recordsThis trackingnumber will be the only way the package can be traced should it become lost,plus the tracking number can assist in the credit processWe highly recommendthat you insure your shipment: You are responsible for any damage that occursduring shipment NOTE: LTL Freight items must bereturned via the same mannerYou must have all the original packaging toreturn this item, this is inclusive of any over-boxingWasher/Dryers must haveshipping bolts in place as wellReturns received without the originalpackaging/shipping bolts will be refused and returned to the senderAll ordersdelivered to the original destination with ship charges less than $willbe subject to a 15% shipping recovery fee deducted from the purchase pricerefundAll other orders will be refunded minus the original ship chargesThe credit for your returnshould appear on your credit card 2-weeks after the item has been received atthe warehouseIf you have any questions aboutthis return process, please don't hesitate to send an e-mail with yourquestions.As it states in the instructions you would need to send this item back through a freight carrierThat is why the item was refused due to the improper shipmentI hope this clarifies why this was rejected in this caseYou sent the item back UPS and it was suppose to be send freight

When an order is cancelled, the pending authorization is cancelledHow the bank handles the pending transaction is out of our controlWe have confirmed with our accounting department that this authorization was droppedWe have informed the customer it is out of our handsIf the customer needs to they can have the bank contact us to further explain this

The customer at this time would need to communicate directly with the manufacturerThey can be reached at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me Regards, [redacted] ***

Hello, We apologize the incorrect unit was shipped We would like to resolve the issue by arranging for the retrieval of the incorrect items shipped What we will require is that the unit be placed in its original container or in a container that will allow for a safe trip back to our location Our objective is to receive the item in the same manor you received it ( no damage ) If this option is not an option for you then we will have the ability to sell you the correct unit at the same price and when that unit is received we ask that you use that box for the return of the original unit shipped We will set up the return and upon its return to our location we will then provide a full credit on the original order I understand that you will be out of pocket during this period but this option will allow for a full credit when you receive the correct unit and I receive the incorrect unit shipped This option is available due to not having the original packaging If you would like to discuss this further you may reach me at my number listed below [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: This isn't an offer, they are defending their wrong doingI was in contact with the manufacturer and they couldn't tell me for sure if the unit was functioning correctly or not, frankly their customer service ( [redacted] ) was as bad as I received with this companyI'm not going to just roll over, I purchased a $unit and I want it to function properly for many years ahead$credit as promised (for me to take a chance on longevity) in an email from this company or I''l cut the cord for full credit, nothing less, nothing moreThank You! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, I have researched our records and do not see an order placed for the customer In order for us to assist I will require the below informationOrder NumberFull name of the credit card holderAddress the unit was shipped toPhone number on filePlease provide the above info so we may further assist Unfortunately the information you provided initially does not pull up an order***

We would agree the customer was given multiple answers regarding this issueThe reason is we do not have a specified time that bank holds a pending transactionWe have advised the customer that the order is cancelled in turn cancels any authorizationIt sounds like the customers bank is holding the pending authorization which we can not controlThe period of time the bank holds this varies unfortunately

Reviewing the records of this customer account it appears EdgeStar has sent out parts on 12/4/and then fully exchanged the item on 4/7/The warranty is a full parts and labor for one year from the original date of purchaseUnfortunatetly at this point the customer would be out of the manufacturers warrantyThey are able to contact the manufacturer but will only be offered out of warranty options

Complaint: [redacted] I am rejecting this response because: We would like a public apology acknowledging their mistake for not scheduling pickup within business days and clearly indicating the process between Living Direct and Old Dominion Freight require improvementOld Dominion Freight inappropriately incentives their Overage, Shortages, & Damages (OS&D) supervisors, especially in their Bloomington, CA office, to reject returns and minimize the actual damage returns percent compared to overall revenue targets Consequently, the OS&D supervisor behavior, to make it HELL, to return damage products is tolerated by Old Dominion Freight terminal managerThe terminal manager's performance goal is also measured by keeping damage returns at a minimumThe retail customer has no concern with the respective companies damage returns underwriting policy and simply would like the damage product return to original supplier in a timely fashion Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The complaint won't be resolved until I receive a full refund Each time I speak with Compact Appliance, I receive different information as to what the next steps are I will proceed as requested by Friedrich Regards, [redacted]