National Provider Compliance Corp

This company's way of trying to get business is completely unethical (not to mention ineffective) We received a mailer which to me was pretty obviously an advertisement, although it looked somewhat "official," so it went in the trash Then I receive a phone call from them saying that they are calling about the ICD-Conversion, and they "REQUIRE a return call." I'm not easily fooled, but I ALMOST fell for it, thinking maybe I had overlooked something in the mailer, and this was actually a government entity With all of the changes with healthcare lately, and now coding changes, it's a shame that there are companies like this trying to TRICK practices into calling them so they can talk them into becoming customers It reminds me of door-to-door salespeople trying to get into your house because they think that you will buy if they just get in the door! I have no more words

Per our original response, we are refunding Ms [redacted] registration fee which was the resolution that her original complaint requestedIf she is not interested in receiving a refund, we are not sure what resolution she is seekingHer rejection of our resolution leaves us befuddled as far as what more we can do to resolve this situation

Do not ever go to one of their seminars! This is nothing but a sales pitch Received a phone call to attend a seminar regarding ICD We were told there would be a free hotline number we could call anytime and that we would receive a free book The book was nothing more than a workbook that we could write things in and a free hotline number is only available to you if you purchase their package which would cost close to $What a waste of time and money as it cost over $to attend We did get glasses of water and mints courtesy of the Hilton When we arrived we were told to answer questions in the workbook which we did but never discussed themThe first minutes were spent having our "instructor", [redacted] , just ask us questions and telling us how she could guarantee us a raise at our jobs by the end of the year We got to hear about her grandmother, her interaction with other doctors, her own billing practice, and all the money we could save by not having to be on the phone constantly with insurance companies Doesn't sound too much about ICD yet does it? We were even lucky enough to see newspaper and magazine clippingsWow!! About the kit - it included books, CDs, legal letters, and different color stickers that you're supposed to put on your envelopes when you mail them to insurance companies and complaint boards I'm sure a big corporation like Blue Cross keeps their envelopes from the mail room and looks at them Now comes the sales pitchShe spent at least a half hour to minutes talking about how wonderful this kit is and is available TODAY ONLY at the discounted price of close to $ Unfortunately there may not have been enough kits for everyone as so many people at yesterday's seminar bought themGuess not enough people purchased kits today because she would give us signed forms so we could still purchase the kit at the discounted price by the end of the week if we couldn't reach our officeOne of her previous clients had a doctor with a cochlea implant so she couldn't reach him by phoneReally? A few of us had to leave at various times to go to the ladies roomA snide comment was made about never having had a bladder burstAlso she claimed the kit is not expensive compared to handbags some of us hadOne woman tried to make a statement before the sales pitch but was rudely shot down Can't interrupt the momentum trying to "set up the marks" We came back from our break and got to hear a little more about ICD for minutesNow people were allowed to talk and comment as the sales portion of the program was over Some people did not even come back I felt like I was at a time share sales pitch We walked out with other attendees who also felt duped NEVER GO TO ANYTHING from this group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 7, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [It is inconceivable to me the fact that they are not accepting responsibility for THEIR error and our small business lost a considerable amount of money owing to this error I would request that the entire text of my complaint be publicized on their page on the Revdex.com web site so no one else falls prey to their questionable business practices.] Regards, [redacted]

To whom this may concern, A refund check was written to this office on 8/27/

RE: Revdex.com Complaint ID ***
To Whom It May Concern:
Upon reviewing the documentation regarding this complaint, I have determined that per our seminar refund policy no refund is owed. Refunds may only be had in cases where an attendee cancels
their registration at least two weeks in advance, or in the event that National Provider Compliance Corporation has to cancel a class for any reason.
Unfortunately our classes are non-refundable in nature. Though the attendee may have been displeased with the course, they still received the information they purchased. The information was taught at the class, and the attendee is now the owner of that information, which National Provider Compliance Corpinvested substantial time and money in obtaining and presenting in the course
Our seminar leaders are all very highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and value of the information they teach, and are constantly updating their knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises madeWe find it offensive that someone who is displeased with our course states that National Provider Compliance Corporation has advised to conduct illegal practicesNational Provider Compliance Corporation would never advise any practice, nor any individual to do something that we know is not allowedBased on this statement by the attendee we would like any documentation or notes taken by the practice where the illegal practices were advised to do further investigationThis is would not be tolerable by National Provider Compliance Corporation standards and actions would need to be taken if true
We do have supplemental materials available for sale at the course, and they are indeed very rich with additional informationThey are, however, solely supplemental, and in no way required to put into use the practice management techniques that we advocate
Due to the length of the seminar, our seminar leaders do let our attendees know that they need to hold on to their questions until the completion of the courseWe value the provider’s time and that of their employeesA question and answer session is available at the end of the seminar as well as the hotline that is available M-F 7am-3pm PST to answer any questions that may have not been answered during the seminar or clarify anything that was not understood
Regrettably, the registration for *** *** does not fall under either of those two criteria, therefore no refund is owed
Regards,
*** ***
National Provider Compliance Corporation
Quality Assurance Supervisor, CEU Department Head
***
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I do believe the business knows that at least 75% of their "class" is trying to sell their products, but as long as we are refunded, I consider this matter taken care of. Regards,
*** ***

Hello ***,
sans-serif;">Thank you for sending this to mePlease see our response belowRE: Revdex.com Complaint ID ***
To Whom It May Concern:
Upon reviewing the documentation regarding this complaint, I have determined that per our seminar refund policy no refund is owedUnfortunately our classes are non-refundable in nature. Though the attendees may have been displeased with the course, they still received the information they purchased. The information was taught at the class, and the attendee is now the owner of that information, which National Provider Compliance Corpinvested substantial time and money in obtaining and presenting in the courseOur seminar leaders are all very highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and value of the information they teach, and are constantly updating their knowledge base, and expanding their teaching tacticsWe do have supplemental materials available for sale at the course, and they are indeed very rich with additional informationThey are, however, solely supplemental, and in no way required to put into use the practice management techniques that we advocateIn summary: refunds may only be had in cases where an attendee cancels their registration at least two weeks in advance, or in the event that National Provider Compliance Corporation has to cancel a class for any reason. Regrettably, the registration for *** *** does not fall under either of those two criteriaHowever, as an attendee to our seminar, our company offers indefinite access to the hotline M-F from 7am to 3pm Pacific time to answer any questions the attendee might have or discuss any information from the seminar that was not clearRegards,
*** ***
National Provider Compliance Corporation
Administrative Supervisor
Ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do believe the business knows that at least 75% of their "class" is trying to sell their products, but as long as we are refunded, I consider this matter taken care of
Regards,
*** ***

I attended what I thought was going to be a very informative continuing education course in regards to dealing with filing dental claims insurance companies This was a TOTAL waste of my time and my employers money!!!! They sent an outline of what we were to learn and information that was going to be coveredThe course cost $187, parking was $14, and my employer spent $for me to be thereSo after the first minutes of listening to the speaker talk about her sweater and hot flashes I began to realize that this was a total scamShe then began to tell us what we were going to go over and that we were to save all questions for the end of the "lecture"! Then it was just before the first break she pulled up on her power point screen the KIT that was normally $2200+ but told us we could get it for just $if we got it from her today! I really felt like leaving at that point but thought maybe give it a little more time and see if I could get the specific questions I came for answeredBut NOPE!!!!!!! I spent another hours of my life listening how this KIT has all of the answers to any questions we may haveThis company and their "course" is nothing but fraudulent!!!!!! They should be put out of business!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for
the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No materials were given, and their sales lady referred to a gold book that was with the additional purchase of their obsolete products. No additional information was provided, only an empty pamphlet with just a little outline of what apparently their sales lady was going to be covered. This was not a seminar, but a sales pitch. That is not true, that the "so called seminar" covered information, and that materials were provided.
Regards,
*** ***

To Whom It May Concern:
Although we feel this complaint does
not present enough documentation to proof that the information provided at the
seminar is irrelevant to the course syllabus, our company has decided to refund
only the registration fee for the office of Midtown
OptometryWe also do not
believe it is fair to say that the material our compliance instructors are
constantly reviewing and updating for our attendees is not supported by valid
data
Our seminar leaders are all very
highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and
value of the information they teach, and are constantly updating their
knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises
madeWe find it offensive that someone who is displeased with our course
states that the National Provider Compliance Corporation seminar “turned out to
be a sales plug for our expensive kits”
As stated in this letter, we will
refund only the registration fee paid for the seminar in San Jose, CA but not
the additional fees requested through the Revdex.com complaint
Regards,
*** ***
Administrative Supervisor
National Provider Compliance
Corporation
***
***

This is the first time our company has heard about this attendee's complaintWe would have liked to offer our assistance in billing and coding if information at the seminar was not clearWe take pride in the courses and training material we deliver and to have our attendees refer to it as
deceiving is hurtful to our company's reputationYear after year we have attendees return to our courses to get their training and follow up through the hotline through out the year for coding inquiresYes, our company has materials available for purchase at the seminar however, it is not required to purchase and definitely not the primary focus of the course, we apologize for the way you felt about themOr courses stay on topic and deliver the education believed to receiveWe will refund this office the money that was paid for the registration, however they cannot speak for other offices who do not have the same opinion as them about our course.
Should you have any questions, please contact me directly,
*** ***
Administrative Supervisor
National Provider Compliance Corporation
***
*** ***

To Whom It May Concern:
Upon review of this
complaint, we have determined that we owe the registered attendee no more than what the registration fee that was paid
We accept the mistake that was made in the registration for *** *** and have taken actions on thisWe have also refunded the attendee the registration fee of $on July 25, confirmation # ***However, we fully decline and disagree that any further monetary compensation is due
*** ***
National Provider Compliance Corporation
***@providercompliance.com

To Whom It May Concern:
"margin: 0in 0in 0pt; text-align: justify;">
Although we feel this complaint does
not present enough documentation to proof that the information provided at the
seminar is irrelevant to the course syllabus, our company has decided to refund
only the registration fee for the office of Midtown OptometryWe also do not
believe it is fair to say that the material our compliance instructors are
constantly reviewing and updating for our attendees is not supported by valid
data
Our seminar leaders are all very
highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and
value of the information they teach, and are constantly updating their
knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises
madeWe find it offensive that someone who is displeased with our course
states that the National Provider Compliance Corporation seminar “turned out to
be a sales plug for our expensive kits”
As stated in this letter, we will
refund only the registration fee paid for the seminar in San Jose, CA but not
the additional fees requested through the Revdex.com complaint
Regards,
*** ***
Administrative Supervisor
National Provider Compliance
Corporation
***
***

Upon reviewing the documentation
regarding this complaint, I have determined that per our seminar refund policy
no refund is owed
""> Unfortunately our classes are
non-refundable in nature. Though the attendee
may have been displeased with the course, they still received the information
they purchased. The information was
taught at the class, and the attendee is now the owner of that information,
which National Provider Compliance Corpinvested substantial time and money in
obtaining and presenting in the course. We do have supplemental materials
available for sale at the course, and they are indeed very rich with additional
informationThey are, however, solely supplemental, and in no way required to
put into use the practice management techniques that we advocate
Our seminar leaders are all very
highly trained with years of experience.
They adhere to stringent quality standards relating to consistency, and
value of the information they teach, and are constantly updating their
knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises
made. All of the information taught at the seminars is backed up by a number of sources including state regulations and contractual agreements. Refunds may only be had in cases
where an attendee cancels their registration at least two weeks in advance, or
in the event that National Provider Compliance Corporation has to cancel a
class for any reason. This policy is
clearly stated by our representatives at the time of registration
Regrettably, the registration for [redacted] practice does not fall under either of those two criteria
Sincerely,
National Provider Compliance Corporation

This is the first time our company has heard about this attendee's complaint. We would have liked to offer our assistance in billing and coding if information at the seminar was not clear. We take pride in the courses and training material we deliver and to have our attendees refer to it as...

deceiving is hurtful to our company's reputation. Year after year we have attendees return to our courses to get their training and follow up through the hotline through out the year for coding inquires. Yes, our company has materials available for purchase at the seminar however, it is not required to purchase and definitely not the primary focus of the course, we apologize for the way you felt about them. Or courses stay on topic and deliver the education believed to receive. We will refund this office the money that was paid for the registration, however they cannot speak for other offices who do not have the same opinion as them about our course. Should you have any questions, please contact me directly,[redacted]Administrative SupervisorNational Provider Compliance Corporation[redacted]
[redacted]

I received a voice mail from Kyle M in which she stated I was not in compliance with Medicare and demanded that I return her call. I felt her voice mail message was very rude and implied that I wasn't doing my job. I did not call her back based on the fact that I know my office in is compliance for billing. Today 10/20 my Executive Director received a phone call from Kyle stating (more like demanding) that we must go to the seminar they are hosting so we can learn the new billing guidelines taking affect in January 2017. The paperwork faxed to us clearly states that are not endorsed or affiliated by C.M.S so how can they demand I go to her seminar? After reading these review's since I felt something was not right, I see why. I would have cost my company 167.00 since I am sure I would not have learned anything from these people. I called Kyle M to tell her to take us off her list and never call me again.
I always look on this website to check on business's!!!