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National Provider Compliance Corp

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National Provider Compliance Corp Reviews (49)

To whom this may concern,
 
A refund check was written to this office on 8/27/2015.

Please do not go to any of their seminars. It is just a ploy to sell you an overpriced package. Went to one in CT on April 6th - speaker took 30 minutes of seminar time to make the big sell- buy it today for only $875 or it will cost you $2700 any other day. You get no manual for the seminar- have to take notes galore because all they want to do is have you buy this package- what a waste!

Do not ever go to one of their seminars! This is nothing but a sales pitch.
Received a phone call to attend a seminar regarding ICD 10. We were told there would be a free hotline number we could call anytime and that we would receive a free book. The book was nothing more than a workbook that we could write things in and a free hotline number is only available to you if you purchase their package which would cost close to $900. What a waste of time and money as it cost over $300 to attend. We did get glasses of water and mints courtesy of the Hilton.
When we arrived we were told to answer questions in the workbook which we did but never discussed them. The first 45 minutes were spent having our "instructor", [redacted], just ask us questions and telling us how she could guarantee us a raise at our jobs by the end of the year. We got to hear about her grandmother, her interaction with other doctors, her own billing practice, and all the money we could save by not having to be on the phone constantly with insurance companies. Doesn't sound too much about ICD 10 yet does it? We were even lucky enough to see newspaper and magazine clippings. Wow!!
About the kit - it included books, CDs, legal letters, and different color stickers that you're supposed to put on your envelopes when you mail them to insurance companies and complaint boards. I'm sure a big corporation like Blue Cross keeps their envelopes from the mail room and looks at them.
Now comes the sales pitch. She spent at least a half hour to 45 minutes talking about how wonderful this kit is and is available TODAY ONLY at the discounted price of close to $900. Unfortunately there may not have been enough kits for everyone as so many people at yesterday's seminar bought them. Guess not enough people purchased kits today because she would give us signed forms so we could still purchase the kit at the discounted price by the end of the week if we couldn't reach our office. One of her previous clients had a doctor with a cochlea implant so she couldn't reach him by phone. Really?
A few of us had to leave at various times to go to the ladies room. A snide comment was made about never having had a bladder burst. Also she claimed the kit is not expensive compared to handbags some of us had. One woman tried to make a statement before the sales pitch but was rudely shot down. Can't interrupt the momentum trying to "set up the marks".
We came back from our break and got to hear a little more about ICD 10 for 45 minutes. Now people were allowed to talk and comment as the sales portion of the program was over. Some people did not even come back. I felt like I was at a time share sales pitch. We walked out with other attendees who also felt duped.
NEVER GO TO ANYTHING from this group.

We always appreciate attendee feedback, whether positive or negative, so that we can continue to refine our conference and our business practices.  Normally, our classes are non-refundable in nature. Though the attendee may have been displeased with the course, they still received the...

information they purchased. The information was taught at the class, and the attendee is now the owner of that information, which National Provider Compliance Corp. invested substantial time and money in obtaining and presenting in the course. We do apologize for the fact that Ms. [redacted] felt that all the information was not covered, but we have not received any feedback similar to this about the conference she attended. Our instructors are all very highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and value of the information they teach, and are constantly updating their knowledge base, and expanding their teaching tactics. All of our conferences deliver on the promises made. The materials that we offer are supplemental in nature and are not a required purchase.Based on the fact that Ms. [redacted] feels that she was given misinformation during the registration process, we are making an exception and will be refunding Ms. [redacted]’s registration fee.

RE:  Consumer Complaint ID [redacted]
 
To Whom It May Concern:
 
This afternoon I received a letter regarding a complaint [redacted] has lodged against our company.  National Provider Compliance Corporation firmly disputes the merits of this complaint.  Due to the...

fact the Mr. [redacted] is not a client of ours we respectfully decline sending him any proof of our company practices.
 
We sincerely apologize you received an impression that we were associated in any way with any government agency. Our representatives clearly state who they are with when they contact provider offices. In regards to the fax number reference, we do not keep any records of fax numbers unless the individual becomes a client of ours. In an effort to resolve this misunderstanding, National Provider Compliance Corporation will remove [redacted]. from our calling list so that this situation does not arise in the future.
 
Regards,
[redacted]
Quality Assurance Supervisor
###-###-####
Ext. [redacted]

NPCC called and asked for our biller, then proceeded to tell her she "had neglected to file by Oct.1, 2015", and then asked if she'd ever received her documents to file to the Federal Government. The rep then asked for our fax number, and within minutes we received a registration form to sign up for one of their conferences/seminars. Their representative talked very fast and didn't give a chance for our biller to ask many questions. Our clinic director then called their 800 number and confronted them about their tactics to try and "scare" us into filing something that didn't need to be filed to the government, but rather a conference registration form. We looked at the Revdex.com website and saw that they are not an accredited business, and when our director confronted them with this info, their rep curtly replied, "Well, we don't take much stock in the Revdex.com." Our director told her that we DO take stock in the Revdex.com, and asked them to remove us from their call list--and we were promptly hung up on! A very deceptive way to advertise a business for sure.

Per our original response, we are refunding Ms. [redacted] registration fee which was the resolution that her original complaint requested. If she is not interested in receiving a refund, we are not sure what resolution she is seeking. Her rejection of our resolution leaves us befuddled as far as what more we can do to resolve this situation.

This company's way of trying to get business is completely unethical (not to mention ineffective). We received a mailer which to me was pretty obviously an advertisement, although it looked somewhat "official," so it went in the trash. Then I receive a phone call from them saying that they are calling about the ICD-10 Conversion, and they "REQUIRE a return call." I'm not easily fooled, but I ALMOST fell for it, thinking maybe I had overlooked something in the mailer, and this was actually a government entity.
With all of the changes with healthcare lately, and now coding changes, it's a shame that there are companies like this trying to TRICK practices into calling them so they can talk them into becoming customers. It reminds me of door-to-door salespeople trying to get into your house because they think that you will buy if they just get in the door! I have no more words.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]7, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It is inconceivable to me the fact that they are not accepting responsibility for THEIR error and our small business lost a considerable amount of money owing to this error.  I would request that the entire text of my complaint be publicized on their page on the Revdex.com web site so no one else falls prey to their questionable business practices.]
Regards,
[redacted]

+1

To whom this may concern, A refund check was written to this office on 8/27/2015.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response submitted by National Provider Compliance is unacceptable due to the blatant dishonesty of the response.  [redacted] Sicson did indeed advise the attendees to practice deception in the appeals process to insurance companies.  While thumbing through the "Gold Book" Miss [redacted] stated that providers could dispute refunds requests made by various insurance carriers on the basis of untimely requests.  The problem with this is that the state of NC has no statute of limitations on such requests. When Miss [redacted] discovered that fact, she went on to advise that we could still submit the dispute on the basis of the state of Lousiana's statute of limitations because it was "only 30 days".  This cannot be considered legal. moral, or ethical in any form.  As I was in attendance with several other staff member in our provider's practice, I would gladly be able to provide witness account of the information that was given. 
Another invalid point made by the NPPC in their response was that we "recieved the information [we] purchased".  The problem with that statement is that we in fact did not recieve any information.  What we received was a 3 1/2 hour presentation on why we should purchase the "Gold Book" and a thirty minute period during which Miss [redacted] read the topics she was going to cover but never actually covered.  To sum up the "seminar", it was "I'm going to tell you what I'm going to teach you, but I'm not going to teach you."  In addition to not presenting the information she stated on multiple occasions she would, Miss [redacted] did not seem knowledgable at all regarding Medicare policies, as evidenced by her nonresponses when she was actually asked a policy question.  Her responses consisted mainly of "Let me tell ya' something!" without actually telling us anything, "Let's get real", and a variety of jokes, one-liners, and random banter regarding her personal life.  This is not what we were under the impression we were paying for.  What she did seem knowledgeable in was seminar filibustering so as to avoid answering questions and how to manipulate providers under the guise of education.  NPCC has effectively preyed on providers and their practices with the lure of Medicare policy update information.  In addition, the information offered for sale is not "solely supplemental" as stated in the NPCC's response, as there was not information presented to be supplemented.  One would most certainly have to purchase these materials in order to obtain any of the information we were promised we would receive. 
Regards,
[redacted]

Holy moly...lots of complaints.
Mine are similar. My boss paid a lot of money for me to attend a very scripted sales pitch/seminar with a representative that refused to take questions throughout the presentation stating she had so much information to cover and would answer questions on during the break. The break came and she was writing up sales slips for the sales pitch I had just sat through but was still not answering questions. There was little to no information on the topic that sold me on this seminar "Upcoming Medicare Changes. I was disappointed in this seminar. The "gold book" she was selling in an overpriced CD library for billers seemed like it would have been helpful to our day to day billing operations...but the rest of the items... not so much. The packaging and presentation of this "on sale" material looked like you were buying a game such as VCR or DVD Clue or Pictionary. Not looking for a refund, just wanted to convey my disappointment in this seminar.

KS
Owings Mills, MD.

+5

Oh yeah...and there is stickers too!

National Provider Compliance Corporation is not a legitimate company. It's a third party entity attempting to make money by playing on the emotions of small businesses. They are using individuals fears about the change in the United States political climate to obtain sales for their subpar materials. Do not do business with this company.

+3

Review: Rep called our office to offer a class. Before agreeing I asked if ANY additional materials would needed to purchased to complete the class. I was told no, and that was not the case. Mr. [redacted] the instructor told us at the beginning of the class that the first half we would not need the additional materials, but for the second half the gold book would be needed and that was an additional $600. He did not put anything he worked on from the Gold book on the overhead screen, and read it so fast that taking notes was impossible, and the speaker would not repeat the information he was going over or allow for questions. I feel that this was very misleading, that if we knew the meat of the class had to be supplemented by the gold book we would have discussed that before deciding to go. I feel that 1/2 the class fees for both is fair, we took time out of our day away from our practice, drove 90 min each way to attend a class that we got very little out of.Desired Settlement: $127, 1/2 refund for two attendees

Business

Response:

Revdex.com Complaint ID [redacted]

To Whom It May Concern:

Upon reviewing the documentation regarding this complaint, I have determined that per our seminar refund policy no refund is owed.

Ms. [redacted] states that before she agreed to register for the course she asked if there were any additional materials needed to complete the class and the representative’s answer was no. That is correct, the class is completed once you have attended and completed the course. The representatives in the registration department are not aware of any supplemental information offered at the seminar, they only handle registrations. The follow up materials that are offered at the seminar are not required, they are supplemental materials and completely optional. The seminar leaders instruct attendees on what they need to do and what documents they need to send to get maximum reimbursement for their practice. However, if the attendees wish to use the sample documents that our company offers, then yes, they would need the materials to follow through. These sample documents are documents that the practice can create themselves.

All of the information that is taught at the seminar is included in the powerpoint slides of each seminar leader that is employed with National Provider Compliance Corporation. This is how attendees are able to follow through at the seminar and learn the information. In addition to the powerpoint slides, there is a question and answer session at the end of the seminar for individuals who need further clarification or have specific questions.

We always appreciate attendee feedback, whether positive or negative, so that we can continue to refine our seminars and our business practices. However, refunds may only be had in cases where an attendee cancels their registration at least two weeks in advance, or in the event that National Provider Compliance Corporation has to cancel a class for any reason. No refunds will be issued subsequent to attendance. This policy is clearly stated by our representatives at the time of registration and clarified on our fax transmissions. If you pay for attendance in an event, and you subsequently attend said event, the company that organized and presented the event deserves to be compensated.

Unfortunately, our classes are non-refundable in nature. Though the attendee may have been displeased with the course, they still received the information they purchased. The information was taught at the class, and the attendee is now the owner of that information, which National Provider Compliance Corp. invested substantial time and money in obtaining and presenting in the course.

Our seminar leaders are all very highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and value of the information they teach, and are constantly updating their knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises made.

Regrettably, the registration for Ms. [redacted] does not fall under either of the two refund criteria and per our policies, no refund will be issued.

Regards,

[redacted].

Quality Assurance Supervisor, CEU Department Head

[email protected]

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The National Corp is incorrect. After the break in the class ALL information given was COMPLETELY out of the Gold Book. There were no PowerPoint slides to go from, and the presenter would not allow questions or slow down to allow us to take notes, how were we supposed to take that back to our office? The ONLY WAY to get anything from the class was to purchase the $600 kit, and had the representative been honest about that we would have NEVER agreed to have attended the class. In fact, the representative stated that we would go over in detail how to bill medical and get reimbursed for sleep appliances, both of which were NOT covered by the class, and when we did ask after the class was over, the instructor directed us to yet more classes at additional fees.

This company is dishonest, no other way around it.

Regards,

+3

This company's way of trying to get business is completely unethical (not to mention ineffective). We received a mailer which to me was pretty obviously an advertisement, although it looked somewhat "official," so it went in the trash. Then I receive a phone call from them saying that they are calling about the ICD-10 Conversion, and they "REQUIRE a return call." I'm not easily fooled, but I ALMOST fell for it, thinking maybe I had overlooked something in the mailer, and this was actually a government entity.

With all of the changes with healthcare lately, and now coding changes, it's a shame that there are companies like this trying to TRICK practices into calling them so they can talk them into becoming customers. It reminds me of door-to-door salespeople trying to get into your house because they think that you will buy if they just get in the door! I have no more words.

+5

Review: This company advertised they were providing a seminar on [redacted] Updates. Worse seminar this office has ever attended. The woman giving the seminar knew nothing about [redacted]. She was only trying to sell her book. No information on the [redacted] changes was given and there are plenty of changes coming our way. We knew more than she did.Desired Settlement: $441 was wasted on this seminar plus $60 in gas. Requesting $501 refund. This does not include employee salary and lost of income due to closing office for one day.

Business

Response:

Hello [redacted],

+2

Review: I would just like to second a complaint submitted by a doctor's office on 9/26/13 in regards to this businesses practices of solicitation. They contacted our office stating that they had mailed forms to us about Medicare and Billing Compliance. To our knowledge we had never received such forms in the mail. I was confused and so I supplied our fax number so we could get these forms. Upon receipt of forms it was to invite us to attend a seminar for ICD-10 and upcoming medicare changes for a fee of $157/person.

I believe these are misleading solicitation practices. Although they do not say it explicitly in the phone call they do give the impression that they represent medicare and compliance. Only after a second listen to the voice message and after some google research did I realize that they were not Medicare affiliated at all. I am also of the suspicion that they say they mail forms (when in fact they don't) to physician offices, then call to follow up and ask for a fax number so that they can just fax it over (save the cost of printing, postage and staff time to do so, while getting another avenue (fax #) to continue solicitation).

I am simply requesting that it be verified that they do in fact mail out forms of solicitation, and do not just say they do and then call and request a fax number to send forms. I am also requesting that the script they follow when calling physician offices be reviewed for misrepresentation or giving false impressions in order to solicit sales of seminars. I have the first contact voice message saved and can supply it for review upon request.Desired Settlement: I am suspicious that this company operates unethically (claiming to mail forms, when they don't) and is intentionally ambiguous in order to solicit sales for seminars. I think an independent individual should audit their operating policies and see if they actually do what they claim they do.

Business

Response:

RE: Consumer Complaint ID [redacted]

To Whom It May Concern:

This afternoon I received a letter regarding a complaint [redacted] has lodged against our company. National Provider Compliance Corporation firmly disputes the merits of this complaint. Due to the fact the Mr. [redacted] is not a client of ours we respectfully decline sending him any proof of our company practices.

We sincerely apologize you received an impression that we were associated in any way with any government agency. Our representatives clearly state who they are with when they contact provider offices. In regards to the fax number reference, we do not keep any records of fax numbers unless the individual becomes a client of ours. In an effort to resolve this misunderstanding, National Provider Compliance Corporation will remove [redacted]. from our calling list so that this situation does not arise in the future.

Regards,

Quality Assurance Supervisor

###-###-####

Ext. [redacted]

+1

Review: On June 9, 2015 I issued payment to NPCC for a "seminar" that I was scheduled to attend. After doing research on the company I decided I no longer wanted to participate. I called NPCC on July 7, 2015 and spoke with a young lady in the quality assurance department, she told me I would receive a full refund within 3-5 weeks. Tomorrow it will be exactly 8 weeks since I was promised a refund, I am still waiting. I have contacted NPCC on 5 separate occasions to inquire on the status of my refund, each time I have been told it is being "processed" or is already in the mail. I hesitate to even post my complaint after reading the responses made by NPCC to the other complainants. I do not want an unprofessional response berating myself, our company or my actions. I just want the refund that was promised to me 2 months ago.Desired Settlement: I would like National Provider Compliance Corporation to issue refund as they previously promised 8 weeks ago.

Business

Response:

To whom this may concern, A refund check was written to this office on 8/27/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Just as a former medical practice stated, the same is true, please see below:

I registered four of my professional coding staff to take time away from work to attend a "Local Medicare Changes" seminar. Based on the seminar description we expected the material to be timely and relevant to our region in regard to Medicare government updates, as well as a large portion of time spent on ICD10 implementation tips. This seminar turned out to be a sales plug for their expensive "kits" of books and materials that contain "tips and tricks" to help turn claims around faster. None of these were supported by valid data. Little to no time was spent reviewing actual regulatory updates and changes, or relevant subject matter for coders, which is how the seminar was advertised. I am requesting a full refund for the cost of the seminar plus the staff wages and loss of income from closing the office for an day.Desired Settlement: I am requesting a full refund for the full cost of the seminar plus the staff wages and loss of income from closing the office for an day totaling $5,500.

Business

Response:

To Whom It May Concern:

Although we feel this complaint does

not present enough documentation to proof that the information provided at the

seminar is irrelevant to the course syllabus, our company has decided to refund

only the registration fee for the office of Midtown Optometry. We also do not

believe it is fair to say that the material our compliance instructors are

constantly reviewing and updating for our attendees is not supported by valid

data.

Our seminar leaders are all very

highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and

value of the information they teach, and are constantly updating their

knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises

made. We find it offensive that someone who is displeased with our course

states that the National Provider Compliance Corporation seminar “turned out to

be a sales plug for our expensive kits”.

As stated in this letter, we will

refund only the registration fee paid for the seminar in San Jose, CA but not

the additional fees requested through the Revdex.com complaint.

Regards,

Administrative Supervisor

National Provider Compliance

Corporation

Review: I registered four of my professional coding staff to take time away from work to attend a "Local Medicare Changes" seminar. Based on the seminar description we expected the material to be timely and relevant to our region in regard to Medicare government updates, as well as a large portion of time spent on ICD10 implementation tips.

This seminar turned out to be a sales plug for their expensive "kits" of books and materials that contain "tips and tricks" to help turn claims around faster. None of these were supported by valid data.

Little to NO time was spent reviewing actual regulatory updates and changes, or relevant subject matter for coders, which is how the seminar was advertised.Desired Settlement: Would like a full refund for the amount paid.

Business

Response:

Upon reviewing the documentation

regarding this complaint, I have determined that per our seminar refund policy

no refund is owed.

Unfortunately our classes are

non-refundable in nature. Though the attendee

may have been displeased with the course, they still received the information

they purchased. The information was

taught at the class, and the attendee is now the owner of that information,

which National Provider Compliance Corp. invested substantial time and money in

obtaining and presenting in the course.

We do have supplemental materials

available for sale at the course, and they are indeed very rich with additional

information. They are, however, solely supplemental, and in no way required to

put into use the practice management techniques that we advocate.

Our seminar leaders are all very

highly trained with years of experience.

They adhere to stringent quality standards relating to consistency, and

value of the information they teach, and are constantly updating their

knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises

made. All of the information taught at the seminars is backed up by a number of sources including state regulations and contractual agreements.

Refunds may only be had in cases

where an attendee cancels their registration at least two weeks in advance, or

in the event that National Provider Compliance Corporation has to cancel a

class for any reason. This policy is

clearly stated by our representatives at the time of registration.

Regrettably, the registration for [redacted] practice does not fall under either of those two criteria.

Sincerely,

National Provider Compliance Corporation

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Description: Lecture & Seminar Bureaus

Address: 7373 University Ave #210, La Mesa, California, United States, 91942

Phone:

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