National Provider Compliance Corp

Review: National Provider Compliance makes cold calls to physicians and pose as though they are actually representatives from Medicare. They demand return phone calls, make vague references to "new Medicar requirements" and claim to have already sent a notice. Thus, they create a perception that this is a required phone call back to Medicare. In reality, they are looking for customers who will purchase their expensive servicesDesired Settlement: The National Provider Compliance should do the following:

1) Stop calling physicians for solicitations.

2) Make it clear that it is a marketing phone call.

3) Stop tricking physicians' offices into thinking that they are Medicare representatives.

Business

Response:

RE: Revdex.com Complaint ID #[redacted]

To Whom It May Concern:

I received a complaint notice today alleging that National Provider Compliance Corporation contacted an office and “tricked” someone into calling back by fraudulently stating the nature of our phone call.

We are in the business of selling information to medical practices via seminars and supplemental materials. Our representatives ask to speak with the person in charge of the Medicare billing at the given practice. In the event that they are unavailable, they leave a message. The message clearly states the representative is calling from National Provider Compliance Corporation. Where a practice would get the perception that we are calling from Medicare is unclear to me. Medicare is an insurance and not an entity, therefore rendering someone incapable of calling from “Medicare”. The notice refers to notices mailed/emailed regarding upcoming changes and events in their respective areas. These are entirely reasonable business practices.

I apologize if we in any way inconvenienced the office; however, it quite literally took more time to submit this complaint than it would have to simply ask to be removed from our call database. We have no desire to do business with people who do not wish to do business with us. Our services are quite valuable and there are plenty of other practices in any given area that would like to attend.

As far as the desired settlement, while the doctor has every right to run his business as he sees fit, he certainly cannot dictate how we run ours. Marketing calls are a perfectly legitimate and legal way to present the information to potential customers. I also do not think that most offices are “tricked” upon hearing a business name into thinking they are calling from somewhere else i.e. Medicare. I would certainly expect that a person with a medical degree would be able to understand that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In addition to the snarky and nasty tone of their response, it was not truthful. The callers do NOT identify themselves as working for any "corporation." They state simply that they are calling from "National Provider Compliance." It sounds like it's a department at CMS or some other official agency.

As far the rude comment tha "I would expect someone with a medicla degree to understand this," the point is that I DO understand this. However, I also understand false business marketing, which is exactly what they are engaging in. I did not call them back because I realize that it's a scam. I don't even bill Medicare!

The following website shows countless comments from other doctors who were confused by National Provider Compliance: [redacted] This further demonstrates my point, which is that they are engaging in deliberately misleading marketing practices.

Regards,

Business

Response:

At this point, I am not even sure what resolution Dr. [redacted] is expecting. My response was not intended to be nasty; however, I just do not understand the confusion regarding the company's motives. As far as him referring to us as a scam, I take great offense to that much like his offense to my comment. I was just pointing out that I would expect that he was not confused. I don't even understand the purpose of his complaint. The time taken to file a complaint, me to respond, him to respond, me to respond takes away from what is most important. Him treating patients and me doing my job. He received a call, it didn't apply to him, he filed a Revdex.com complaint. Personally, I would have ignored it. He's not a customer of ours and if his sole complaint is a phone call, I am sorry. He has been removed from our call database. That is all that can be done as this point.

Do not ever go to one of their seminars! This is nothing but a sales pitch.

Received a phone call to attend a seminar regarding ICD 10. We were told there would be a free hotline number we could call anytime and that we would receive a free book. The book was nothing more than a workbook that we could write things in and a free hotline number is only available to you if you purchase their package which would cost close to $900. What a waste of time and money as it cost over $300 to attend. We did get glasses of water and mints courtesy of the Hilton.

When we arrived we were told to answer questions in the workbook which we did but never discussed them. The first 45 minutes were spent having our "instructor", [redacted], just ask us questions and telling us how she could guarantee us a raise at our jobs by the end of the year. We got to hear about her grandmother, her interaction with other doctors, her own billing practice, and all the money we could save by not having to be on the phone constantly with insurance companies. Doesn't sound too much about ICD 10 yet does it? We were even lucky enough to see newspaper and magazine clippings. Wow!!

About the kit - it included books, CDs, legal letters, and different color stickers that you're supposed to put on your envelopes when you mail them to insurance companies and complaint boards. I'm sure a big corporation like Blue Cross keeps their envelopes from the mail room and looks at them.

Now comes the sales pitch. She spent at least a half hour to 45 minutes talking about how wonderful this kit is and is available TODAY ONLY at the discounted price of close to $900. Unfortunately there may not have been enough kits for everyone as so many people at yesterday's seminar bought them. Guess not enough people purchased kits today because she would give us signed forms so we could still purchase the kit at the discounted price by the end of the week if we couldn't reach our office. One of her previous clients had a doctor with a cochlea implant so she couldn't reach him by phone. Really?

A few of us had to leave at various times to go to the ladies room. A snide comment was made about never having had a bladder burst. Also she claimed the kit is not expensive compared to handbags some of us had. One woman tried to make a statement before the sales pitch but was rudely shot down. Can't interrupt the momentum trying to "set up the marks".

We came back from our break and got to hear a little more about ICD 10 for 45 minutes. Now people were allowed to talk and comment as the sales portion of the program was over. Some people did not even come back. I felt like I was at a time share sales pitch. We walked out with other attendees who also felt duped.

NEVER GO TO ANYTHING from this group.

Review: I paid for myself and two of my employees to attend a seminar called "[redacted] Workshops." The advertisement lists an entire page filled with bullet points of what will be covered during the seminar. From the advertisement, I felt it would be worth my money and time to pay for attendance for three people and to close the office for a day to attend the workshop as the advertisement promises to cover a plethora of topics, all very relevant to what my business does on a daily basis. However, the presenter spent 75-80% of the time giving us a sales pitch on buying the product he had for sale at the front of the room or talking about how the product has worked at the multiple locations across the country in which he has supposedly implemented it. We essentially paid to be a captive audience to a sales pitch. It became apparent that the presenter didn't know what he was talking about when he refused to take questions from the group. He said questions were best handled one-on-one. However, he did open the floor after his 3 hour pitch because there were some people still out on break. I asked a specific question about a particular insurance issue and he danced around it then said, "This is exactly why you should purchase our system. If you purchase the system, you can call the hotline and they can answer it for you." I didn't leave the seminar early because I was holding out hope that he would eventually cover the topics we paid to hear about. It was in the last 30-45 minutes of the workshop that he finally got to the [redacted] slides in his presentation, but by this point, he didn't have time or quite possibly, the knowledge, to cover the items, so he just flipped through each slide reading directly from the presentation then dismissed everyone.

I called the company to complain and ask for a refund but was told by a supervisor that because I stayed for the seminar, they will not refund my money. I explained that I stayed because he hadn't covered the advertised topics and I was hoping he would eventually get to that. The supervisor told me to email their QA department and someone would review my complaint 'whenever they could get around to it.' It was quite apparent she was not willing to discuss the matter further and that my email would go unnoticed so after my phone call with her, I didn't bother wasting my time sending an email.Desired Settlement: I would like a full refund of the purchase price, which doesn't begin to cover all of the lost revenue from closing my business for a day.

Also, the company should be required to state on their advertisement that there will be a sales pitch during the presentation.

Business

Response:

My name [redacted]. I am the Operations Manager at National Provider Compliance. In reviewing this complaint, there are a few issues that I have about the situation. When [redacted] called in to voice her displeasure with the seminar, she was not speaking with a supervisor. Sending her complaint in writing would have allowed me to review the issues and take appropriate action. The assumption that the email would go unnoticed and subsequent complaint to the Revdex.com is incredibly frustrating. I will review the recording of the seminar in question and then make a decision regarding resolution.

Business

Response:

I would like speak to Ms. [redacted]. If she would please contact me at [redacted] regarding her complaint and refund request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I filed Complaint ID [redacted] The company's response was "I would like to talk to Ms. [redacted] regarding her concerns and refund request." I have left multiple messages for her but she has never returned my calls! My complaint with the Revdex.com has been assumed resolved, but it is NOT resolved. It is only worse because now, they have made it look like they addressed my concerns, but they didn't even call me back. Please note that the complaint was not resolved. The lady who asked me to call her should call me back to discuss my concerns and refund request as she stated to the Revdex.com she would do. Desired Settlement: Refund

Regards,

Review: This company claimed to be holding seminars/classes on ICD-10, the international classification of diseases. This new version is coming out Oct 1, 2015, and this company claimed to be covering this subject-also they claimed (I spoke with someone on the phone, she assured me) they would be covering ICD-10 for each specific specialty (dermatology, etc). They did NOTHING they said they would do. They tried to sell their software the entire time. It was such a waste of time and money. We work in a small dermatologists office and it is a huge inconvenience for anyone to be out of the office-especially when it was such a waste as this was. This company is a scam-they are ONLY trying to sell their software, and they need to stop marketing an actual class. They are so deceiving.Desired Settlement: This company needs to give us and all others who have attended their seminars our money back. This was such a big waste of time and money, and HUGELY false advertising.

Business

Response:

This is the first time our company has heard about this attendee's complaint. We would have liked to offer our assistance in billing and coding if information at the seminar was not clear. We take pride in the courses and training material we deliver and to have our attendees refer to it as deceiving is hurtful to our company's reputation. Year after year we have attendees return to our courses to get their training and follow up through the hotline through out the year for coding inquires. Yes, our company has materials available for purchase at the seminar however, it is not required to purchase and definitely not the primary focus of the course, we apologize for the way you felt about them. Or courses stay on topic and deliver the education believed to receive. We will refund this office the money that was paid for the registration, however they cannot speak for other offices who do not have the same opinion as them about our course. Should you have any questions, please contact me directly,[redacted]Administrative SupervisorNational Provider Compliance Corporation[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I do believe the business knows that at least 75% of their "class" is trying to sell their products, but as long as we are refunded, I consider this matter taken care of. Regards,

Review: Our office was contacted in March 2014 by [redacted] with the NPCC. In her message [redacted] stated that it was "urgent" that we contact them regarding "compliance issues" and changes in Medicare regulations. The brochure for this "workshop" listed 9 bullet points regarding Medicare and commercial insurance that would be discussed as well and 9 additional subject areas. What we paid for was in essence a sales pitch. Several hours were spent advising us on the various products that the NPCC offered that would help us with billing and compliance. There were several points during her pitch that Ms. [redacted] stated that she would show us how to improve billing and compliance, only to again show us examples of letters that were a part of a package her company was selling. The "seminar" began at 8:30 am and was scheduled to end at 12:30 pm. We discussed the "Gold Book" that her company was selling and it's contents that [redacted] claimed would essentially be miracle tips to improve payments to our providers. After a short 10-minute break at around 11:25, we returned to the meeting room where [redacted] praised the Gold Book for an additional ten minutes or so. Finally at around 11:45 she began to touch on the topics listed on the workshop's advertisement, only to deflect when asked specific questions-of which only three were allowed. According to [redacted], this was in the interest of time, however no regard was given to the fact that we sat through a 3-hour sales pitch without even the slightest hint of useful information given. We were even given what seemed to be illegal practices to implement at our facilities, which was the point at which I went from being 95% sure that we were deceived to 100%. One example of this was when we were advised that we should send demands for refunds from insurance carriers citing the statute of limitations from another state as so to deceive the carrier. We do not apply such immormal practices at our office nor do we intend to implement them.

The invitation to this "workshop" is undoubtedly deceptive. It was a shameless sales pitch that left everyone in attendance from our organization feeling as if we had been "taken". We paid to be offered products for sale. While this was albeit a clever way to lure providers into these "seminars", the beguilement was despicable.Desired Settlement: Our practice paid $471.00 for this workshop and request to be refunded.

Business

Response:

RE: Revdex.com Complaint ID [redacted]

To Whom It May Concern:

Upon reviewing the documentation regarding this complaint, I have determined that per our seminar refund policy no refund is owed. Refunds may only be had in cases where an attendee cancels their registration at least two weeks in advance, or in the event that National Provider Compliance Corporation has to cancel a class for any reason.

Unfortunately our classes are non-refundable in nature. Though the attendee may have been displeased with the course, they still received the information they purchased. The information was taught at the class, and the attendee is now the owner of that information, which National Provider Compliance Corp. invested substantial time and money in obtaining and presenting in the course.

Our seminar leaders are all very highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and value of the information they teach, and are constantly updating their knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises made. We find it offensive that someone who is displeased with our course states that National Provider Compliance Corporation has advised to conduct illegal practices. National Provider Compliance Corporation would never advise any practice, nor any individual to do something that we know is not allowed. Based on this statement by the attendee we would like any documentation or notes taken by the practice where the illegal practices were advised to do further investigation. This is would not be tolerable by National Provider Compliance Corporation standards and actions would need to be taken if true.

We do have supplemental materials available for sale at the course, and they are indeed very rich with additional information. They are, however, solely supplemental, and in no way required to put into use the practice management techniques that we advocate.

Due to the length of the seminar, our seminar leaders do let our attendees know that they need to hold on to their questions until the completion of the course. We value the provider’s time and that of their employees. A question and answer session is available at the end of the seminar as well as the hotline that is available M-F 7am-3pm PST to answer any questions that may have not been answered during the seminar or clarify anything that was not understood.

Regrettably, the registration for [redacted] does not fall under either of those two criteria, therefore no refund is owed.

Regards,

National Provider Compliance Corporation

Quality Assurance Supervisor, CEU Department Head

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response submitted by National Provider Compliance is unacceptable due to the blatant dishonesty of the response. [redacted] Sicson did indeed advise the attendees to practice deception in the appeals process to insurance companies. While thumbing through the "Gold Book" Miss [redacted] stated that providers could dispute refunds requests made by various insurance carriers on the basis of untimely requests. The problem with this is that the state of NC has no statute of limitations on such requests. When Miss [redacted] discovered that fact, she went on to advise that we could still submit the dispute on the basis of the state of Lousiana's statute of limitations because it was "only 30 days". This cannot be considered legal. moral, or ethical in any form. As I was in attendance with several other staff member in our provider's practice, I would gladly be able to provide witness account of the information that was given.

Another invalid point made by the NPPC in their response was that we "recieved the information [we] purchased". The problem with that statement is that we in fact did not recieve any information. What we received was a 3 1/2 hour presentation on why we should purchase the "Gold Book" and a thirty minute period during which Miss [redacted] read the topics she was going to cover but never actually covered. To sum up the "seminar", it was "I'm going to tell you what I'm going to teach you, but I'm not going to teach you." In addition to not presenting the information she stated on multiple occasions she would, Miss [redacted] did not seem knowledgable at all regarding Medicare policies, as evidenced by her nonresponses when she was actually asked a policy question. Her responses consisted mainly of "Let me tell ya' something!" without actually telling us anything, "Let's get real", and a variety of jokes, one-liners, and random banter regarding her personal life. This is not what we were under the impression we were paying for. What she did seem knowledgeable in was seminar filibustering so as to avoid answering questions and how to manipulate providers under the guise of education. NPCC has effectively preyed on providers and their practices with the lure of Medicare policy update information. In addition, the information offered for sale is not "solely supplemental" as stated in the NPCC's response, as there was not information presented to be supplemented. One would most certainly have to purchase these materials in order to obtain any of the information we were promised we would receive.

Regards,

Review: I am a [redacted] that attended this seminar. This company advertised a training seminar that charged $147.00 per person was supposed to cover 2014 ICD 10 [redacted] Training for medical office billing and coding as well as 8 other topics to include ICD 9 coding, [redacted] appeals, CPT coding guidelines, Refiling Returned claims, [redacted] audits, Commercial Carrier Reimbursement and collection. It also stated the course was accredited for 4 continuing education credits by several professional societies. Upon arrival to the course, the handouts and lecture did not contain any information as listed in the the advertisement but instead the seminar centered around selling a DVD package priced at $2100 for a "special seminar price of $575". By the end of the seminar the services and education advertised were not provided and the CEUs were also not granted unless one was to purchase the above DVD package. Further research on the company revealed an "F" rating with the Revdex.com and several blog sites of complaints mirrored the above complaint. When the accreditation societies were contacted, they had no knowledge of National Provider Compliance Corporation's course or accreditation. This "seminar" was no more than a sales pitch to purchase their DVD product and did not provide any of the advertised education or training it promised. Several attemps were made to call the company for a refund with no return response from the company.Desired Settlement: Refund on Credit Card for $441.

Business

Response:

National Provider Compliance Corporation

7373

University Ave. Suite 210

La

Mesa, CA 91942

###-###-####

Facsimile

###-###-####

RE:

Revdex.com Complaint ID [redacted]

To Whom It May Concern:

Upon reviewing the documentation

regarding this complaint, I have determined that per our seminar refund policy

no refund is owed.

We always appreciate attendee feedback,

whether positive or negative, so that we can continue to refine our seminars

and our business p[redacted]tices. However, refunds

may only be had in cases where an attendee cancels their registration at least

two weeks in advance, or in the event that National Provider Compliance

Corporation has to cancel a class for any reason. No refunds will be issued subsequent to

attendance. This policy is clearly

stated at the time of registration and clarified on our fax transmissions. If you pay for attendance in an event, and

you subsequently attend said event, the company that organized and presented

the event deserves to be compensated.

Unfortunately, our classes are

non-refundable in nature. Though the attendee

may have been displeased with the course, they still received the information

they purchased. The information was

taught at the class, and the attendee is now the owner of that information,

which National Provider Compliance Corp. invested substantial time and money in

obtaining and presenting in the course. We do apologize for the fact that you

feel that all the information was not covered, but we have not received any

feedback similar to this about the seminar you attended. Our seminar leaders are all very highly

trained with years of experience. They

adhere to stringent quality standards relating to consistency, and value of the

information they teach, and are constantly updating their knowledge base, and

expanding their teaching tactics. All of

our seminars deliver on the promises made.

Four Continuing Education credits

are given by attending the seminar. At the end of the course the seminar

leaders hand out the [redacted]ificates to the attendees and that is your proof of

credit. An additional twelve credits may be acquired if you purchase the

follow-up materials, complete the test included and receive a passing score.

However, these materials are completely optional.

National Provider Compliance is

accredited by a number of associations, if the association you are trying to

get credits from has not approved our seminars, you do have the option of

sending them the course information and receive reciprocal credits. National

Provider Compliance has staff working diligently on accreditation approvals, if

you have contacted any of the associations listed on our course syllabus and

they have no record of our company, we would like for you to send us that

information to clear any problems there may be. Also, we do not show any record

of your company contacting us, had we been aware of this matter before this

notice, we would have been able to clarify this confusion.

Regrettably, the registration for

[redacted] does

not fall under either of the two refund criteria and per our policies, no

refund will be issued.

Regards,

Quality Assurance Supervisor, CEU

Department Head

[email protected]

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To Whom it May Concern,

I am writing in an effort to update my complaint (consumer complaint #[redacted]) regarding misrepresented services by NPCC. The response to my complaint is exactly the same response that has been given for several other complaints posted on your website previously. After doing further investigation, I discovered that the accreditations listed on NPCC's brochure are false which has triggered an internal investigation and legal action against the NPCC by the American Health Information Management Association.

They will be sending a letter formerly requesting NPCC to remove AHIMA's brand from all programs conducted by NPCC within 90 days. If proof is not submitted prior to March 31, 2013, AHIMA will take legal action.

In addition, there is nothing on their registration material that states that no refunds are permissible. Please be advised that I have secured legal action against this company for false advertising, copyright violation, and fraud.

Regards,

Review: I was made aware of a seminar that NPCC was having which was entitled: " New local [redacted] requirements workshop". I decided to send my office manager and paid the $147.00 fee. In the paperwork they sent me, it stated that the topics would be on ICD-10 coding and changes that we medical professionals need to know. It also states with NCPP 4 hour seminar, we will learn the Medicare changes that our practice needs to be aware of when dealing with Medicare. On Wednesday March 20th., my employee went. When she returned to the office, she informed me that they were selling a program. It had approximately 10 seconds worth of changes with the ICD-10 codes and Medicare. As a matter of fact, my employee asked a question regarding Medicare, and the proctor said " oh, we're not talking about Medicare". That is what the seminar was supposed to be about. They recorded the seminar. I hope you can help get my refund. My office manager had made 3 attempts to get a refund, to no avail. No one answered any emails or letters that were sent to them. This false advertising.Sincerely,[redacted].Nothing in the seminar was geared towards the changes in Medicare.Desired Settlement: reimburse my credit card.

Business

Response:

National Provider Compliance Corporation

7373 University Ave. Suite 210

La Mesa, CA 91942

800.669.3328

Facsimile 619.668.4793

RE: Revdex.com Complaint ID [redacted]

To Whom It May Concern:

Upon reviewing the documentation regarding this complaint, I have determined that per our seminar refund policy no refund is owed.

We always appreciate attendee feedback, whether positive or negative, so that we can continue to refine our seminars and our business practices. However, refunds may only be had in cases where an attendee cancels their registration at least two weeks in advance, or in the event that National Provider Compliance Corporation has to cancel a class for any reason. No refunds will be issued subsequent to attendance. This policy is clearly stated by our representatives at the time of registration and clarified on our fax transmissions. If you pay for attendance in an event, and you subsequently attend said event, the company that organized and presented the event deserves to be compensated.

Unfortunately, our classes are non-refundable in nature. Though the attendee may have been displeased with the course, they still received the information they purchased. The information was taught at the class, and the attendee is now the owner of that information, which National Provider Compliance Corp. invested substantial time and money in obtaining and presenting in the course.

Our seminar leaders are all very highly trained with years of experience. They adhere to stringent quality standards relating to consistency, and value of the information they teach, and are constantly updating their knowledge base, and expanding their teaching tactics. All of our seminars deliver on the promises made.

Regrettably, the registration for [redacted] practice does not fall under either of the two refund criteria and per our policies, no refund will be issued.

Regards,

[redacted].

Quality Assurance Supervisor, [redacted] Department Head

[email protected]

800-669-3328

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

From: [email protected]

[mailto:[email protected]] On

Behalf Of [redacted]

Sent: Tuesday, May 07, 2013 11:15 AM

To: [email protected]

Subject: RE: You have a new message from the Revdex.com

Dear [redacted],

Again, I was under the impression that this seminar was about the

change with ICD-10 codes, and it was about them selling thier program. Even

though my employee did stay, she was expecting to hear at some point about the

upcoming change in ICD-10 codes and she did not.

With this said, I feel I am owed my refund. I paid for a seminar

that I did not need! In my original complaint, I said the name of the seminar

was entitled: "New local New York Medicare Requirements Workshop",

NOT BUY MY PROGRAM! This is false advertising.

Please, get my refund.

Sincerely,

Dr. [redacted]

Business

Response:

I was concerned to hear that Dr. [redacted]'s employee felt the seminar was more like a sales pitch than an educational class. While we have supplemental products available for those who wish to teach others in their practice our systems or study deeper themselves, they are certainly not to be the focal point of the class. That being said, there were over fifty attendees in the class and Ms. [redacted] was the only one to complain about the quality of the seminar. The information pertaining to new hires was related to the fact the one needs to be careful when it comes to hiring employees who deal with something as important as a practice's Medicare and insurance billing. That said, we are not going to be able to issue a refund to the practice. National Provider Compliance Corporation's seminar refund policy is such that upon attending the class, the information that was taught/learned is of a non-returnable nature. I don't understand her argument, that the information advertised was not covered during the seminar. What was our instructor speaking about for four hours? I certainly feel that if this had been the case, many more people would have called us regarding the issue.

Regards,

Quality Assurance Supervisor

Business

Response:

RE: Revdex.com Complaint ID #: [redacted] Dear Dr. [redacted], We apologize for the delay in response to your complaint. There has been a change in staff handling these types of situations and we would like to correct the situation. We did receive one email with regards to wanting a refund for the seminar attended and we see there was a response formulated, but never sent. NPCC is willing to refund the amount paid for the registration fee of $147. Please contact me directly to get the refund processed. Regards, [redacted]National Provider Compliance CorporationAdministrative Supervisor[redacted]

Review: After receiving multiple phone calls regarding registration for this "Medicare seminar" (which was not a Medicare seminar, rather a Medicare COMPLIANCE seminar), I registered our coding and billing specialist for the seminar. I registered with a credit card number by telephone call with [redacted] at 800-669-3328, extension [redacted] The seminar was being held at Red Lion Hotel in Pendleton, Oregon, on July 25, 2014. Because this is 46 miles from our town, this necessitated my employee to drive one hour each way just to get there plus the four hours for the class, which required her taking a complete work day for the seminar. However, when my employee arrived at the seminar site, she was told by venue personnel that there was no class that day and that the class had been cancelled July 14. Upon phone call with your company at the above phone number, Quality Assurance Department, I was informed that my employee had been scheduled for the seminar but registered at a seminar in Las Cruces, Texas, which obviously is many states away. I do recall the phone conversation with [redacted] regarding registration because we made mention of the driving time for my employee who normally does not work a morning shift and that it was going to be difficult to get there. We did not get notification of the Oregon class being cancelled because [redacted] apparently never registered her for the Oregon class.Desired Settlement: Because this was a verified error on the part of NPCC (per phone call of July 25, 2014), I am requesting refund for the registration fee (which I was informed would be processed today, confirmation #[redacted]). I am also requesting mileage for my employee, 92 miles round trip, current IRS tax mileage reimbursement of 56 cents per mile, equals $51.52 for mileage. Because my employee lost a day's wages due to your error, I am requesting reimbursement for the wages that I have to pay her for her time, which is $20 per hour x 8 hours, or $160, for a total of an additional $211.52.

Business

Response:

To Whom It May Concern:

Upon review of this complaint, we have determined that we owe the registered attendee no more than what the registration fee that was paid.

We accept the mistake that was made in the registration for [redacted] and have taken actions on this. We have also refunded the attendee the registration fee of $157.00 on July 25, 2014 confirmation # [redacted]. However, we fully decline and disagree that any further monetary compensation is due.

National Provider Compliance Corporation

[redacted]@providercompliance.com

619.668.8784

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]7, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[It is inconceivable to me the fact that they are not accepting responsibility for THEIR error and our small business lost a considerable amount of money owing to this error. I would request that the entire text of my complaint be publicized on their page on the Revdex.com web site so no one else falls prey to their questionable business practices.]

Regards,