Nationsbenefits Reviews (%countItem)
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Nationsbenefits Rating
Address: 8050 SW 10th St STE 4200, Plantation, Florida, United States, 33324-3290
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Anthem made a terrible decision switching to Nations benefits. Incompetent execution of the portal app. This debacle will soon be ripe for a class action.
My experience with Nations Benefits went from being a very bad dream to an absolute nightmare. I was finally able to register on the website a few days into the new year, and have placed some orders. However, their prices are excessive, so funds do not go very far. There is no home delivery option from a local retailer, which makes it difficult for me since I'm disabled. Anyhow, the eligibility checker on the website still doesn't work properly over a month later. A rep at Aetna recommended downloading the app on my phone and then scanning each item at the grocery store. That just isn't doable for me. When I order directly from the Nations Benefits website, it takes about 2½ weeks to get here. The last order I received wasn't packed well. The cans were dented and a bottle of oil was inside 3 plastic storage bags with a sheet of bubble wrap (open at both ends) wrapped around the middle. Before I could set the bottle on my counter to unwrap it, the inner storage bag with the bottle inside slid through the bubble wrap and crashed to the floor. The oil leaked all over my kitchen floor and when I picked up the bottle, which was still inside one or two of the bags, I cut my finger so I was also dripping blood. I requested a refund of funds for the oil to my account, but the request is still pending.
Realized that it's impossible to register with NationsBenefits in the first place. It's the registration page that's timing out before you even get the verification code 2-3 hours later.
As a disabled and aged person, this company must be managed by some of the most incompetent, irresponsible, i
s in the world. ***, has contracted them for *** 2018 as a new provider for hearing aids. *** AND Nations Hearing have both sent information stating that if one goes to the websites or calls, one can find out about providers. I have spent over 3 hours today trying to get someone at their stupid call center to answer simple questions. Even they stated that there are no providers currently listed on the website and that they do not have access to any list of providers. I have attempted to get someone in their corporate office to no avail. I have been called filthy vile names. Frankly, I cannot believe that *** has chosen such an ignorance, nasty company. I trust that someone reads my complaint and forces this company to get their act together unless *** wants to be known as a company that contracts with disrespectful, irresponsible companies for hearing health, hearing testing, and hearing aids.
Product_Or_Service: none
Order_Number: none
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Other (requires explanation) I demand that Nations Hearing immediately send me a copy of their providers for the 2018 *** Program with ***. One would think that they would desire to be as consumer-friendly as possible, but frankly, they appear to be some very hokey, poorly managed, and nasty company. I want also for this complaint to be published on the Revdex.com internet under this company so that other elderly and/or disabled persons needing hearing health care are warned about them.
Thank you for taking time to communicate to us as to why our company did not meet your
expectations. We have every desire to address your needs and provide the best solution available
to resolve your issue as soon as possible.
Our quality assurance team reviewed the two incoming calls you made to NationsHearing on
November 11, 2017.
After review, the member experience advisors you spoke with explained in a very calm and
professional manner the reason for the NationsHearing provider network not being available on
the website until closer to the end of December. NationsHearing is not the administrator of the
*** hearing aid benefit until January 1 st of 2018.
Unfortunately, the provider group you were requesting information on is not currently enrolled in
the NationsHearing network. The member experience advisor you were working with explained
that we would be more than happy to reach out to the provider group you were referencing and
see if they would be interested in enrolling with the NationsHearing provider network. The
member experience advisor collected all of the provider group contact information and
forwarded the information to NationsHearing Provider Recruitment Department. At the end of
the call you requested the member experience advisor call you back in just a couple of minutes.
The member experience tried to call back the number you provided as requested and received a
message that no voicemail had been setup at this number.
The member experience department received an incoming call from you an hour later. The new
member experience advisor was following our member verification process of having you spell
your last name and provide your address so that she could locate your file and assist you. It was
at this point that you became frustrated and began to call her "a nasty person" requesting to be
transferred to the president of the company. The member experience advisor kindly apologized
that you were feeling this way and requested you allow her just a minute to see if a member of
senior management was available to speak with you. Unfortunately, this was unacceptable to
you and you began to verbally harass the agent referring to all NationsHearing employees as
"ding dongs" and "nasty people". The member experience advisor calmly and professionally
requested once again if she could place you on a brief hold while she got a member of senior
management to assist. The member experience advisor was able to transfer your call to the
Senior Vice President of Operations (SVP) to assist in resolving your concerns.
The SVP was patient with you and allowed you to express your concerns and frustrations. In an
effort to help address and resolve your issues, the SVP attempted multiple times to direct the
conversation to your questions, but you persisted in yelling and shouting at her about The
USA PATRIOT Act.
We truly have every desire to address your needs and provide you with the answers you are
looking for.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is obviously set on being the worst company on the face of the earth in dealing with members of ***/***. When I contacted them they stated that this company has already had MANY complaints and that they should have been able to help me and that they were lying about not being currently contracted for 2018. They must be very proud of their ignorance, immorality, foul language, and general poor customer service. I trust they are punished by God. By the way, they also violated the Federal Patriot Act and are being reported to the feds as a potential terrorist site for violating the Act.
Dear Revdex.com,
Thank you notifying us about a customer's recent experience with NationsHearing. We appreciate you taking time to share their concerns. NationsHearing investigates all reports with the highest priority because our goal is to provide a consistently reliable product and an exemplary level of customer service. After our investigation of this incident it is apparent that NationsHearing employees attempted multiple times to provide the same level of exemplary customer service to Mr. and unfortunately he would not allow them to, as displayed in our original response to the complaint. We hope that this customer will allow us to assist him in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company has not admitted that they lied to me and that even *** was totally surprised when I told them that they did not the list of providers since it was *** that had stated to contact them. IF this company were only honest and admit they are con artists I might trust them more. In the meantime, I mark them down as liars and terrorists.
It’s 1/3/2023 and this company is still having the issues. Can’t register and have been on hold for over 9 hours over 3 calls. Anthem definitely didn’t check out the reputation of this company. Just shows how much insurance companies cares about their clients.