Nationwide Credit Counseling

Please accept our sincere apologies that the jeans did not work out for you and that one pair was on backorderYour order records indicate that we submitted a full refund for your order back on 12/22/Our accounting department has confirmed that this credit was applied to the [redacted] card you used to place the orderIf you are not able to locate the credit on your credit card statement, please reach out to your bank and they would be happy to help

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While I understand that you might consider it fair not to refund the $shipping charge, I do not I do not have the pajamas that my wife wanted, but I am out $for a shipping charge, for a product that I do not have This would never have been a problem if you had a better sizing chart I never for a moment thought that my wife, an average size woman, would need your smallest size, and neither did she, so we ordered the medium I am 6'1, lbs and the pajamas we got were too big for even me I don't understand why I should forfeit my $16.99, and have nothing to show for it, simply because you have an inept system I do not want another pair of pajamas We will never order from your company again, if this is how customers are treated Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIn fact, I was very impressed when the President of the company responded quickly and personally to my letter and all catalogs stopped after he did thatThat reflects very well on them Regards, [redacted]

Please accept our sincere apologies that your order had to be cancelledWe unfortunately went to fulfill your order and discovered that we oversold on the products you orderedSince we didn't ship you the products, we cancelled the order and did not charge your credit cardWe have no records of charging your card $We completely dropped the ball and should have called you about cancelling your orderWe did not provide you the level of customer service you deservedWe would be happy to honor your buy one get one free offer for all of the problems you experiencedPlease call our sales line and ask for a supervisor and we can make sure the offer is honored

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As I stated before they were sent regular mailI do not have a tracking numberRemember your sizes are what caused this to happen as I stated after blowing an opportunity to impress at ChristmasI then bought another pair without a discount to compensateThe only reason I ordered pair was I didnt want to go through the whole thing again if the XS was the wrong size as wellNow I'm screwedFor as much as you advertise you sure are cheap when it com,es to a customer that finally tried you for a special gift only to get the wrong size based on your size charts not mineI stick with you and get another pair and send the others back and now since you must have misplaced them Im screwedGreat PR workYou know had someone sent me a return instruction kit when I complained about the sizes and would have offered assistance I wouldnt be in this positionHard to recommend your company when its my fault your size chart isnt accurate and your receiving dept cant find the return and your company has offered ZERO in regards to assistance or help [redacted] Regards, [redacted]

Dear ***, We are very sorry that we were not able to replace the item that was too large for your recipient as we were out of stockAlthough the shipping is a service rendered, we have credited you back your shipping charge of $You will not be credited back the cost of the candle you ordered as it was not returnedA charge of $will remain.Sincerely,PajamaGram Customer Service

Thank you for providing us with your mailing informationOur marketing team has verified that they have removed you from all our our databases and you will no longer receive any kind of mailings from our company or any of our sister companiesSincerely,Vermont Teddy Bear Customer Service

Dear ***, Please accept our sincere apologies that we sold out of the items you wanted to exchange forSince we sold out of the items you were interested in, we credited your credit card instead for the product as we didn't want to charge you for an exchange we couldn't doThe $that was not credited back was the original shipping charge which is a service renderedSince the original order arrived on time and in good condition, it is not refunded back in the event of a return or exchangeThe other portion of the cost that was not credited back was the cost of the Soothe Your Soul Candle and tax for that product that wasn't returnedThis item came to $If you would like to reorder a pair of pajamas we do have in stock, we would be happy to place an order for you and waive the shipping as you paid it in the original order, you would only be charged the cost of the new pajamasSincerely,PajamaGram Customer Service

Please accept our sincere apologies that the pajamas did not work out for you this holiday seasonWe will be following up with our product development team to find out why the sets you selected were so disproportionate in size between the tops and the bottomsWe also want to apologize that you haven't been able to reach our customer service teamWe had a higher than planned interest in our company this holiday which resulted in us being behind in our service levelWe are very sorry that we have not provided you with the high level of customer service you deserve.If you would like to set up a return or exchange, please click on the returns link found at the bottom of our websiteHere you will find a return form to print out as well as a pre-paid return label to use to send the items back at no costSincerely,***Customer Service ManagerPajamaGram Customer Service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am rejecting this response because I have been told this same response for months What is catalog cycles and why after calling for months to get off of this list, I have not yet? Regards, [redacted]

Please accept our sincere apologies that the order never arrivedIt looks like the order was assigned a tracking number but doesn't show any movement with ***We have assumed the order to be lost in transit and have credited you back the full cost of the orderYou will see the full credit on your
credit card statement within the next few business days

Please accept our sincere apologies that the pajama set came in mismatched sizes and that you couldn't contact us to get the problem correctedWe have credited your order in full since you were not able to use the Pajamas for Christmas like you intended

About weeks ago, I but in a complaint that I have tried several time to be taken off of this catalog mailing list without successI got an email back from the company via Revdex.com that my name and address would be remove immediately and I would not receive anymore advertisement from this company, not a week later I receive another flyerI called and even the message that say press to be removed from the mailing stated that after being removed from the mailing, you should only receive one or two more catalog/flyerWell, I've been trying to get off this list for almost monthsI expect businesses to keep their word when they said they promise to do somethingI so regret buying anything from this companyI don't even care for the jeans and have only wore them twice All I want is to never be contact by this company againPlease remove from me mailing list once and for all ASAP!!

Dear ***, Please accept our sincere apologies that catalogs are still being mailed to you after you requested to be removed from our mailing listsWe have contacted our marketing department with your information to ensure this doesn't keep happeningThey will add you to a permanent removal
list right awayWe have done this with all of our sister companies as well which include: The Vermont Teddy Bear Company, The PajamaGram Company, The PajamaJeans Company, The Vermont Brownie Company and the Calyx Flowers Company. Sincerely,***Customer Relations Manager

Our apologies for the confusion about the removal from our list You have absolutely been removed Our catalogs are pre-printed, at the time that we responded to your complaint the catalog that you just received was already printed, waiting to be mailed It typically takes catalog cycles for the catalogs to stop You should not receive anymore catalogs after this one.Again our sincerest apologies for the inconvenience,Sincerely,***Customer Relations ManagerPajamaGram Company

Dear ***, Please accept our sincere apologies that you could not get through to us for helpWe have been experiencing some inclement weather here in Vermont and as such have been a bit short staffed as conditions haven't been safe for some of our employees to come inYou are more than
welcome to send back the item that didn't work out for youWe have a return form and pre-paid return label on our website that can be found at the bottom under the returns linkIf you are not able to access these for some reason, we would be happy to mail them to you, just let us know the address you would like them mailed toOnce back here, we will credit you for the order. Sincerely,PajamaGram Customer Service

***,We have worked with our Mass Marketing Coordinator to ensure you have been taken off every mailing list for all of our companiesWe are very sorry for how long this has taken but since catalogs are pre-printed, some were sent out after you made your initial requestYou will not be receiving any catalogs in the future.Sincerely,***Custom Relations Manager

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards, *** ***