Nationwide Credit Counseling

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted], Please accept our sincere apologies that we sold out of the items you wanted to exchange for. Since we sold out of the items you were interested in, we credited your credit card instead for the product as we didn't want to charge you for an exchange we couldn't do. The $16.99 that...

was not credited back was the original shipping charge which is a service rendered. Since the original order arrived on time and in good condition, it is not refunded back in the event of a return or exchange. The other portion of the cost that was not credited back was the cost of the Soothe Your Soul Candle and tax for that product that wasn't returned. This item came to $11.81. If you would like to reorder a pair of pajamas we do have in stock, we would be happy to place an order for you and waive the shipping as you paid it in the original order, you would only be charged the cost of the new pajamas. Sincerely,PajamaGram Customer Service

Dear [redacted],Thank you for reaching out to us. It doesn't look like we have a record of receiving your return back in our warehouse yet. We have notes in your original order number [redacted] from 1/17 that state you were interested in sending back the two Hoodie Footies you ordered. Did you send them...

back via a trackable service like [redacted] or [redacted] who would have provided you with a tracking number for your return? Currently we are processing returns that were delivered to our warehouse on 2/9/18 and 2/12/18 and we do not have your return with them. We would be happy to issue you a credit for the two pajamas you sent back to us, as soon as we have them back in our warehouse. Sincerely,PajamaGram Customer Service

We are truly sorry to hear that you have to go through the arduous process of dispelling bed bugs from your home.  We understand that this is a very stressful and time consuming process.  Trying to determine the cause is typically even harder. During the time period that you bear was...

shipped to you we shipped about 23,000 other bears.  To date yours is the only complaint that we have had about any kind of bug or infestation. We take steps to ensure that our products are free of contaminates when we ship them.  As our products are guaranteed for life and you are now no longer using your product we have credited you for the product.  While we typically only credit the cost of the product in fulfilling our guarantee, we have credited you the total of your order $213.46.  The agents that you spoke with also offered you an additional store credit of $50, which you declined.  We would be happy to increase that store credit to $150, similar to the product total of your order. Again we are truly sorry that you and your family have had to deal with such a stressful situation. We wish you the best of luck. Sincerely,[redacted] Customer Relations Manager Vermont Teddy Bear Company

Thank you for providing us with your mailing information. Our marketing team has verified that they have removed you from all our our databases and you will no longer receive any kind of mailings from our company or any of our sister companies. Sincerely,Vermont Teddy Bear Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]
I did not send it via [redacted] or [redacted] because they are very expensive I sent via post office. Your company obviously has received it because it hasnt been returned to me. As you own notes state I sent you a notice that they were coming back. I aslo had to have the added expense to buy a pair that you charged me almost a 100.00 for when my bill for the 2 was only 166.00 and change. Your receiving department must have the items. Heres my compromise. Pajama grams sends me 2 pair of what I bought last with the xs size in 2 different colors and I will agree to drop the issue and put a complimentary mention in [redacted], [redacted] list and your website along with [redacted]. I think that is more than fair since it cost nothing near the 166 and change I paid for 2 pair of the last item I bought. Best regards [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am rejecting this response because I have been told this same response for 6 months.  What is 2 catalog cycles and why after calling for 6 months to get off of this list, I have not yet?
Regards,
[redacted]

This is the third complain I have filed with Revdex.com about this company not removing my name from their mailing list. I have been trying to get off this list for almost a year now, and I just don't know what to do. I have received two response via your site from the company that they removed my name but each month I continued to get there flyers. Remove my address from their mail list ASAP!