Nationwide Credit Counseling

We would be happy to remove the customer from our mailing list permanentlyIf the customer could provide us with their full name and address as it appears on the catalogs they are receiving, we will alert our marketing team right away to remove the customer's information from our database

Again, we are very sorry for the problems you are having with bed bugs but do not believe they came from our product. All of the products we sell have been stored in our warehouse, including the products we sell in our retail store, and we have not received any other complaints of this nature. We are truly sorry for your predicament which is why, in addition to crediting your order in full at $213.46, we also offered you a credit for a future purchase. We hope you get to the bottom of the cause of the issue,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.. I will accept the business's response only after the unwanted junk mail has stopped. In response to the business's request for my name and address as it appears on the junk mail, it is:*** ***
*** *** *** *** ***
*** *** ** ***(See attachment for copy of most recent mailing.) Upon receipt of this message, I would appreciate it if Vermont Teddy Bear would confirm the junk mailing will stop. The company can notify me directly via e-mail at: ***. Thank you to the Revdex.com for helping me stop the high volume of unwanted junk mail--and environmentally unfriendly business practices--by Vermont Teddy Bear. I hope the company will immediately remove me from their mailing list
Regards,
*** ***

Please accept our sincere apologies for the late delivery of your orderOur records indicate that your order was credited in full on 1/17/for the order that was redirected back to usPlease let us know if you have not seen the credit on your credit card statement and we would be happy to look
into this further for you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is the same response that they put in the last two responses to me and nothing changed. I do not believe them. They said I would no longer receive their catalog before, yet I continue to receive them. Can the Revdex.com put a mark against them for not taking me off of their mailing list after them have promised me several times before and nothing has changed?
Regards,
*** ***

Dear ***,We have continued to research your orders and still have not received the pajamas you said you sent backIf you could provide us with some details about when you put them in the mail, and/or the receipt number for *** that could help us contact *** to see what has happened to the order as it has not come back into our warehouseWe have a note in your original order that you wanted to exchange one pair of the pajamasThat note was put into the order on the 17th of January but does not indicate that you sent the item or items back, only that you wanted to. The original Hoodie Footies that you ordered were part of a special bundle that we were running for Christmas so you got two pairs of pajamas for a discounted priceInstead of paying $89.99-$for each pair of pajamas, you received both for $When you reordered on 1/18/you selected our World's Softest Pajamas that are valued at $and were not part of a special bundle promotionYour second order, you paid full price for the item and it wasn't one of the items you ordered originally in December.We unfortunately can not send you free pajamas at this time as we have not received back the first pajamas you orderedWe would be happy to contact *** to find out where your return isIf you would like us to do this, please provide us with which post office you went to along with any details (like receipt number or transaction number) from the post officeThey should be able to track it from thereWe encourage our customers to send back products with a trackable service (the post office is able to ship products this way as well) or use our free return label we provide on our websiteThese labels are able to be tracked and we can see their progress. Sincerely,PajamaGram Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have called the company and they did honor my original buy one get one free coupon, which is what I wanted and I consider this a good resolutionHowever, since the initial issue involved the cancellation of the order without notification, I reserve the right to reopen this complaint if the products do not arrive or if my order is cancelled again.
Regards,
*** ***

Please accept our sincere apologies that the jeans did not work out for you and that one pair was on backorderYour order records indicate that we submitted a full refund for your order back on 12/22/Our accounting department has confirmed that this credit was applied to the *** card you used
to place the orderIf you are not able to locate the credit on your credit card statement, please reach out to your bank and they would be happy to help

Dear Barbara, Please accept our sincere apologies for the difficulty you are experiencing trying to use a discount codeThe codes we send out are real, valid codes and we are very sorry you haven't been able to use itPlease reach out to our customer service team at *** and ask to
speak with a supervisor and we will put your discount into your order right away. Sincerely,PajamaJeans Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
While I understand that you might consider it fair not to refund the $shipping charge, I do not. I do not have the pajamas that my wife wanted, but I am out $for a shipping charge, for a product that I do not have. This would never have been a problem if you had a better sizing chart. I never for a moment thought that my wife, an average size woman, would need your smallest size, and neither did she, so we ordered the medium. I am 6'1, lbs and the pajamas we got were too big for even me. I don't understand why I should forfeit my $16.99, and have nothing to show for it, simply because you have an inept system. I do not want another pair of pajamas. We will never order from your company again, if this is how customers are treated
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As I stated before they were sent regular mail. I do not have a tracking number. Remember your sizes are what caused this to happen as I stated after blowing an opportunity to impress at Christmas. I then bought another pair without a discount to compensate. The only reason I ordered 1 pair was I didnt want to go through the whole thing again if the XS was the wrong size as well. Now I'm screwed. For as much as you advertise you sure are cheap when it com,es to a customer that finally tried you for a special gift only to get the wrong size based on your size charts not mine. I stick with you and get another pair and send the others back and now since you must have misplaced them Im screwed. Great PR work. You know had someone sent me a return instruction kit when I complained about the sizes and would have offered assistance I wouldnt be in this position. Hard to recommend your company when its my fault your size chart isnt accurate and your receiving dept cant find the return and your company has offered ZERO in regards to assistance or help. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. In fact, I was very impressed when the President of the company responded quickly and personally to my letter and all catalogs stopped after he did that. That reflects very well on them.
Regards,
[redacted]

Dear Ms. [redacted],Please accept our sincerest apologies for the issues that
you’ve had with our catalogs.  I have
personally contacted our Mass Media Director and he has assured me that you
name has been removed, and you should no longer receive our catalog.Again, our sincerest apologies for...

the inconvenience, we
hope to work with you again in the future.Sincerely, [redacted]Customer Relations ManagerPajamaJeans

Dear [redacted], We are very sorry that we were not able to replace the item that was too large for your recipient as we were out of stock. Although the shipping is a service rendered, we have credited you back your shipping charge of $16.99. You will not be credited back the cost of the candle you ordered as it was not returned. A charge of $11.81 will remain.Sincerely,PajamaGram Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Please accept our sincere apologies that your order had to be cancelled. We unfortunately went to fulfill your order and discovered that we oversold on the products you ordered. Since we didn't ship you the products, we cancelled the order and did not charge your credit card. We have no records of...

charging your card $8.00. We completely dropped the ball and should have called you about cancelling your order. We did not provide you the level of customer service you deserved. We would be happy to honor your buy one get one free offer for all of the problems you experienced. Please call our sales line and ask for a supervisor and we can make sure the offer is honored.

Please accept our sincere apologies that the pajamas did not work out for you this holiday season. We will be following up with our product development team to find out why the sets you selected were so disproportionate in size between the tops and the bottoms. We also want to apologize that...

you haven't been able to reach our customer service team. We had a higher than planned  interest in our company this holiday which resulted in us being behind in our service level. We are very sorry that we have not provided you with the high level of customer service you deserve.If you would like to set up a return or exchange, please click on the returns link found at the bottom of our website. Here you will find a return form to print out as well as a pre-paid return label to use to send the items back at no cost. Sincerely,[redacted]Customer Service ManagerPajamaGram Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted],Please accept our sincere apologies for our printed advertisementnot mentioning the full conditions of the promotion. It is never our intentionto trick anyone into ordering our products with hidden costs, but rather toprovide people with a way of enjoying our jeans at an overall lower...

price. As our ad wasn’t clear, we would be more than happy to placean order for you for a free pair of jeans of your choosing with free shipping. Toaccept this offer, please call our customer service phone number at1-[redacted] and request to speak with a supervisor. We are very sorry thatthis was not offered to you when you called our customer service department earlierthis week with your concerns. Again we sincerely apologize for the problems you haveencountered and we hope to hear from you again soon so you can start enjoyingyour PajamaJeans. Sincerely,[redacted]Customer Relations ManagerThe PajamaJeans Company