Natural Talent

I dismounted tires, rotors and my old caliper from my car, then I took the new caliper I ordered and prepared to install itBefore I installed the new caliper, the attached screw was brokenAt this moment, I believe the best solution for me is to fix the broken new caliper and install itOtherwise, I have to spend lots of labor cost to put old parts back, and waste probably a couple of weeks to replace the orderThat is not an option for me because I need to use the car asap and my labor is not free.So, the company said I should send the broken part back to them and get a new one, that is not reasonable for me in the case I described aboveThat is why I reject it

On 2/11, Mr [redacted] went to our Order Status & Returns page to report that one of the two rotors he ordered was mis-boxedWe authorized his return and provided return instructions and a prepaid FedEx return shipping labelWe shipped a free replacement on 2/13.On 2/16, he returned to our Order Status & Returns page to report that his replacement was wrong as wellSuspicious that a larger problem with our supplier's inventory exists, we offered to have him return the part for a refundHe then reported that the other rotor he initially received was mis-boxed as wellWe authorized both returns and provided return instructionsHowever, given the unusual circumstances of the problems he reported (waiting to report a problem with a part until after we sent a replacement for another part he ordered), we did not offer to pay his return shipping.We apologize that Mr [redacted] received two mis-boxed partsWe do not think that sending him more of the same part will solve his problem right nowHe may return to our Order Status & Returns page to obtain return instructions and a prepaid FedEx return shipping label to return both parts he ordered at our expenseWe will provide a full refund (part and shipping) for the part that was mis-boxedWe will refund just the amount he paid for the part for the one which was sent correctly

When I ordered the parts from Rock auto nowhere on ordering page was there anything that said I had days not until I realize they did not fit I had to get back online to search this site to find out how to return them that is win I found out on the help page that they do not accept returns after days if I had known that prior to ordering them I would not have ordered them because I knew I may or may not get them done as fast as I would like so I called them and told them I did not see nor did I bother to look on the help page because I didn't realize that it was the wrong onesI have ordered a lot of parts from a lot of places I am never had a place to put a time limitOn when you could return them and to hide it on a help page is ridiculous there shipment full disclosure upon ordering

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I will be contacting a lawyer and filing in small claims courtFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

On Nov 7, 2017, at 12:PM, RockAuto Customer Service wrote:Dear [redacted] ,Per the email we sent you and the Return Policy on our website, we cannot accept this returnWe have a day return policy and your order is almost months oldSpectra is correct, refunds are issued through us, however only if it is reported to us within days of the order dateWe apologize that this part didn't work for your vehicle, but we cannot ask our suppliers to accept a return for a part that was sold such a long time ago.Thank you, [redacted] RockAuto Customer ServiceRockAuto HELPhttp://www.rockauto.comrmpaille wrote:I talked with Spectra Premuim Industries Incthey say it is your responsibility for the refundI will return the productIt is still in the original box, never installedI will file a complaint with the Revdex.com, and post all pictures on the internet if you do not respondRegards, Robert M Paille.Sent from my iPadOn Nov 7, 2017, at 7:AM, RockAuto Customer Service wrote: Hello,Your order was placed more than days agoI'm sorry, but we're not able to accept a return at this time.Please see our Return Policy on our Help pageThank you, [redacted] ** RockAuto Customer ServiceRockAuto HELPhttp://www.rockauto.com [redacted] wrote:I have all ready installed the correct heater coreThis brand will not fit into the house ingI have contacted spectraThis will not fit a Mitsubishi Eclipse Y eng.Sent from my iPadOn Nov 5, 2017, at 1:PM, RockAuto Customer Service wrote: Dear [redacted] ,I'm very sorry you had a problem with your order ( [redacted] )The part is still covered under the manufacturer's warranty for months from the purchase date.The manufacturer's warranty covers replacement onlyThis part is not eligible for a refundYou may return your part for replacement.Please visit our Order Status & Returns page to set up a warranty return and either get a return shipping label or enter return tracking Once we have tracking information showing that the defective part is on its way back to us, we will reship the replacement part to you We will also email tracking information once the replacement has shipped.Note: Warranties do not include shipping, but because we value our customers, RockAuto will include in your refund the cost of one-way economy shipping.For further information, please see our Help pagesThank you,*** RockAuto Customer ServiceRockAuto HELPhttp://www.rockauto.com [redacted] > wrote:The pipe bends are wrong for Mitsubishi Eclipse, bought six months ago, wasgoing to install 11/04/how do I get my refund, Regards Robert Paille phone270-791-

As our Help page explains (http://www.rockauto.com/help/?page=3#SIGNFOR), parts shipped by truck freight require a signatureThey must be completely unwrapped and examined for damage before signingIf there is any damage, the customer should not sign for the package, but should instead refuse it and report the problem on our Order Status & Returns pageThe Order Confirmation we sent when Miss [redacted] placed her order and the Shipment Confirmation email we sent when the item shipped both provided this informationMiss [redacted] called us about the damage on 8/Because her freight forwarder, Alaska Marine Lines, signed for and accepted the package, we filed a claim with the carrier who had days to make a determination on that claimThe carrier approved the claim so we issued her refund on 10/

On 2/12, Mr [redacted] went to our Order Status & Returns page to report that the Wheel Bearing & Hub Assembly he ordered did not fitWe reviewed his claim and offered to have him return the part for a refund at his expense or provide more information to help us determine the problem (including his VIN and images showing the difference between the part he received and his original) He chose to return the part at his expenseWe issued his refund on 3/16.We offer Mr [redacted] no other refunds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Per the business' response they stated "all parts listed fit the year/make/model/engine combination you chose" This is a statement Selecting 'Subaru', '2005', 'Legacy', 'turbocharged' on the rockauto website lists the brake rotors I ordered as fitting my vehicle Rockauto falsely advertised these rotors as fitting a Subaru Legacy GT, which they do not I have attached brake specs for the Subaru Legacy As you can see, these rotors will only fit on some naturally aspired or 2.5i models All turbocharged (Legacy GT and Legacy GT Limited models have 12.3" brakes) No where in the description of these rotors did it say non-turbo or 2.5i limited only This is advertising and when I called and emailed to ask for help because rockauto has the incorrect listing on their website I was told I was stupid This is unacceptable advertising and business practice The fault is clearly on rockauto.com and as a result I request a prepaid shipping label so I can return the product they falsely identified as correct and a full refund including original shipping Had the customer service representatives been professional and offered to help me out I would not be so upset My request is reasonable especially considering I am the victim yet have been treated as the offender by rockauto.com The rotors will not fit on any turbocharged Subaru Legacy and saying they do is an outright lie Regards, [redacted]

Mr [redacted] purchased parts for a Toyota Camry on 4/10/16, and chose brake parts listed for a wagon and suspension parts listed for a sedanAs our Help page explains, all parts listed fit the year/make/model/engine combination you chose But if there are limiting factors (like "RWD vs 4WD", "2-door vs4-door", or "w/ A.Cvsw/o A/C"), they will be listed in the descriptionPlease read listings carefully to ensure they match your applicationSince he has a sedan, the brake parts were ordered incorrectly for his vehicleAs our Help page explains, every part we sell may be returned within days for a refund of the part price, but shipping charges are not refundable unless the return is due to our mistakeThe customer (or his wife) started and canceled a return on 4/25/using our Order Status & Returns page onlineMrs [redacted] never contacted us directly and we are not sure why the online return was canceledMr [redacted] did not call us until 5/30/to request a return of the unneeded partsAs a courtesy to Mr***, we offered to make an exception to our return policy: return the parts for a store credit equal to the cost of the parts, minus a 5% restocking feeHe accepted this offer, returned the parts, and we issued his store credit on 6/10/16, 6/11/16, and 6/15/(as the parts arrived), for a total of $No additional credit is due

We are sorry Mr [redacted] did not receive his package when he hoped! He ordered Wednesday evening 6/and chose SmartMail shippingWe shipped his part the following morning, and he received it in business days on 6/17.We are not sure why DHL took days to deliver this package, but SmartMail does not offer guaranteed delivery timesIf customers need a shipment by a certain day, we offer guaranteed Express methods for most shipments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I had provided all the information stating why I had to return the productThe mechanic did not install the rims due to safety reasonsThis is not a small mechanic storeIt is a wholesale chain storeThe mechanic told me that they have seen wheels coming out when there is a small gapWhen I asked the question to Rock Auto as to who is responsible in case if the wheel comes out, they were quick to point out "It is the mechanics fault"So how can I expect him to install something which is not safeThe mechanic told me "If Rock Auto was ready to take the liability after proper installation of wheels, then the mechanic was ready to install"But Rock Auto denied to take any responsibility I had no other choice then to send it back Regards, Ravi ***

We're sorry there was a problem with this customer's orderHe reported a problem with his part just before 5pm CST on Friday, July 3rd We provided a prepaid FedEx Ground return label and offered either reshipment of the correct part using the same shipping method he originally chose on the order (business day express) or a full refund, including shipping, for the incorrect partThe customer chose reshipmentWe explained that since July 3rd is a federal holiday, FedEx express services were on a modified/reduced scheduleFurther, as our website explains we can not guarantee same-day shipment on any order, especially orders transmitted this late in the day on a federal holidaySince FedEx Ground services remained open the prepaid FedEx Ground label we provided him allowed him to drop off the return on the 3rd We express shipped the correct part to him the next business day that FedEx express services resumed (Monday) and it was delivered business days later on WednesdayAs our site explains, RockAuto is not responsible for any costs exceeding the cost of the part, so no additional refund will be provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is a total lieNot only did I call the “corporate receptionist “ but my bank also called them and this person told us both there was nothing they can do to helpMy issue was resolved when my bank reversed the charge so I really don’t care at this point but if the company actually believes what they are saying then they really have no idea what is going on in their own companyWhich is really pretty stupid because not onot is the victim penalized by having no way to resolve stolen identity in the end the company gets stuck mailing out parts that will never be paid forKudos to management! Please forward this to whomever sent the response and close out the complaint Regards, [redacted]

On 10/31, Mr [redacted] went to our Order Status & Returns page to report that two of the struts he ordered 5/had failedWe offered to replace the parts after he returned the defective ones or to refund him for the purchase of replacementsHe declined our offer, requesting a refund for both As our Warranties page notes, warranties offer only replacement of the defective part with another part: no cash refundsMr [redacted] 's parts are still covered under warrantyHe may return to our Order Status & Returns page to arrange replacementsHe may not return them for a refund

MrT [redacted] ordered a brake pad & rotor kit for a vehicle with standard brakes and mm front rotors, as specified in our online catalogHis vehicle has heavy duty brakes and mm front rotors, so he ordered incorrectlyAs our Help page explains (https://www.rockauto.com/help/?page=4#RESPSHIP), customers are responsible for return shipping costs unless they received a part number that is not what they ordered, an item arrived defective, or if the manufacturer confirms our catalog information is incorrectWe made an exception to this policy and provided MrT [redacted] with a pre-paid shipping label to return the partsWe issued a refund on 10/20, but as explained in our return policy (http://www.rockauto.com/help/?page=4#Returns), shipping charges are not refundable unless the return is due to our mistake

Mr [redacted] did not end the dispute he started with PayPal, where he requested that the funds he used to pay for his order be returnedPayPal denied his request, closed his dispute, and has locked the the transaction for both parties (he and RockAuto) permanentlyWe will issue Mr [redacted] a store credit for the value of the parts he canceled from his order and the amount he paid to have them shipped

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

On 6/13/2016, Mr [redacted] ordered wiper blades for his Jetta SedanThe product details of the wiper blades he ordered note that no adapters are includedOn 5/4/2017, he contacted us to report that they did not fit and did not include adaptersAs our Help page notes, items can be returned within daysParts which fail due to a manufacturers defect may be replaced under the manufacturer's warrantyWe are not sure why Mr [redacted] 's wiper blades do not fit, but since they didn't fail under warranty and because he waited months to contact us, he may not return them

We have no record of Mr [redacted] claiming he had receipts showing proof of purchase of an A/C Orifice Tube (or A/C Expansion Valve), A/C Receiver Drier/Accumulator, and A/C System flush or a work order showing the purchase of these items and that the system was flushedWe also have no record of a RockAuto employee telling Mr [redacted] that too much time had passed for him to claim his year warranty (which is valid until 4/17/2018).If Mr [redacted] has proof of purchase of the items mentioned above, he may email that information to [email protected] we find that Mr [redacted] satisfied the requirements for his warranty, we will arrange a replacement

On 1/29, Mr [redacted] went to our Order Status & Returns page to report that he did not receive the parts he orderedWe immediately started a trace with the carrier and asked that he return to our Order Status & Returns page on 2/if he still did not have his parts.On 2/1, he returned to our Order Status & Returns page to report that he still did not have his partsWe offered a full refund or to have the parts shipped againWe noted the date he should expect to receive his replacementsHe chose to have replacements shippedWe shipped his parts the following day and he received them on 2/7.We will not refund Mr*** for the parts he asked us to ship to him (as replacements for the parts the carrier lost)If he no longer wants the parts, he is authorized to return them until 3/He may obtain return instructions on our Order Status & Returns pageHe is responsible for the cost of shipping them to us.We are sorry if our receptionist was less than professionalWe do not offer customer service over the phone