Natural Talent

I know this complaint has been closed, but I have a typo in our reply to this customer's complaintI was wondering if you could update the word "radiator" to "alternator" in the reply so that when it's publicly posted it's not confusing (see below).The options the customer has outlined are the available replacement options under the manufacturer's warrantyWe sympathize with the customer's financial situation, but as a business we are unable to send out a new alternator without payment for itWe require either a return in transit to us or a new order placed through the website if he chooses to proceed with either warranty replacement option

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
At the very least, I would like to return the Fram Fuel Filter for FREE and get a refundI will take my business elsewhere
Regards,
*** ***

On 4/1, Ms*** went to our Order Status & Returns page to arrange a return for rotors she orderedWe authorized her return and provided return instructionsShe also generated a prepaid FedEx return shipping label, the cost of which would be deducted from her refund.On 4/11, our
warehouse reported that the received just one rotorThey noted no damage to the box, ruling out the possibility that one was lost in transitWe refunded her for the part she returned less the cost of the label she used, which was $($- $16.7).If our warehouse receives the other rotor Ms*** planned to return initially, we will refund her for itBut we cannot refund her for something we did not receive

Valeo approved Mr***’s labor claim and a refund was issued on December 29, for $This was determined based on Valeo’s labor rate of $per hour, multiplied by labor hours of workNo further refund is due

Our website cannot choose parts for customersWe are sorry to hear that Mr*** ordered a part he did not wantHe is authorized to return it for a refundThis message concludes our correspondence with him

Mr*** ***, Ms***' boyfriend, ordered from us on Friday, 11/17/We shipped his order on Monday, 11/20/On 11/28, Ms*** emailed us asking why she had not received one of the packages from this order.We provide customer service onlineIn our email correspondence with Ms
***, we instructed her on three occasions to report her order problem through our Order Status and Returns page, so that we could resolve the matter promptlyShe declined to do this until we issued our final instruction to report the matter on our website, on 12/On 12/17, in the afternoon, Ms***, or perhaps Mr***, visited our Order Status and Returns page, and reported they did not receive two parts.We shipped two replacements the following morning, on 12/18, and they were delivered on 12/All of the tracking numbers associated with this order currently show delivery, which confirms this matter has been resolved in accordance with Ms***' desired settlement

We did not deceive Mr***On 1/at 4:15pm CST, he placed an order and chose DHL Domestic Express shipping for two separate shipmentsHis shopping cart and checkout page both showed him "You should receive by Friday, Jan 19." He received and signed for both shipments on 1/19.The shipment
notification to which Mr***'s complaint refers links directly to DHL's tracking websiteIn most cases, delivery estimates at the time a label is generated are the same as when customers first obtained a shipping quote on our websiteWe are not sure why DHL communicated an overly-pessimistic delivery date when our warehouse shipped his orderWe are happy to hear he received his parts on time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Well I sorry to hear this company is NOT telling the truth, in fact I call Fed X and they again advised that their driver got a signature for this return..AND as I told them on a refused item Fed X don't always leave a tracking number...This company is falsely lying So who do you believe,,,I believe Fed X , I purchase items all the time and Fed X is not been a problem for over years AND this is the FIRST for me You would think this company would have better empoyees, I guess they are lying too ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This just goes to show that Rock Auto LLC is not a reputable company and I would at least like for my complaint to stay on file to let every one know NOT TO DO BUSINESS WITH THEM so they don't get screwed over either
Regards,
*** ***

On 11/5, Mr*** contacted us to request a refund for a part he ordered in 3/because it did not fitWe told him that, unless the part did not fit because of a manufacturer's defect (which could be replaced under the manufacturer's warranty), he could not return it because he was well-outside of our day return policy (http://www.rockauto.com/help/?page=4#Returns)He clarified that the product was not defective; it simply did not fitWe are sorry Mr*** didn't report the problem soonerHe may no longer return his part for a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I would first like to point out that I ordered the rotors on 6/6/and received them on 6/11/ I noticed I had received the wrong size rotors and contacted the seller by email and phone on 6/16/before submitting a Revdex.com complaint The seller waited until their return policy expired to respond to this complaint.Secondly, I have again attached a copy of the brake specs and I also attached a screenshot of rockauto's listing of the rotors No where does the description say turbo excluded or anything like that It lists a dimension in mm, but we do not use the metric system in the United States which is where the seller is based out of and where I live I trusted the seller that the part fit my car Trusting the seller is my only mistake in this matter Throughout the whole process the seller has had extremely poor customer service I am again requesting a prepaid shipping label so I can return the falsely advertised products and a full refund including original shipping This is a reasonable request considering the seller has incorrectly labeled the part as fitting vehicles it does not.***
Regards,
*** ***

Our website did not choose the vehicle for which Mr*** ordered his partsWe have nothing further to say to him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The reason I adjusted my return was because I did install the first part, which is the part their website claimed is ABSOLUTELY the correct partWhen that did not work, I relayed my message and the sent anotherSo, while the first part was installed and returned, the second one was not installed, which is why I was changing my responseAnd I noted that in every one of my emails and return noticeI wasn't going to install a part that was an exact duplicate of the previous one which did not work
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As covered in my original complaint, there are two available spline counts for the output (sector) shaft of the gear boxBoth *** and RockAuto were unable to confirm which spline count was the correct part for my truck using the VIN numberAlso covered in my original complaint is regardless of the application, the part is defective because the steering play is inside this gearboxThe gearbox is supposed to be rebuilt and tested by the manufacturer before shipmentI did not test the part prior to installing as bench testing would be inconclusive without the manufacturers testing equipmentOnce the part was installed, it was found to be defectiveNo modification of the steering box was necessary to install it into my vehicle, only the correct spline count pitman arm was necessary to complete it the connections to the steering linkage (center link)All of which isdownstream from the source of the steering play, the gearbox.I did provide the *** complaint case number to Dan at RockAuto via a phone conversation initiated at 7:PM CST on Wednesday, September 9th This was shortly after logging the complaint with *** at ***At the same time I also provided my truck VIN number to RockAuto so they could also try to confirm which spline count was correct, of which they could not.I did ask to speak with their *** representative during a phone conversation with Dan on Wednesday, September 9th, at 4:PM CST, no 3-way call was offered thenIn fact, I was told there was no way for me to speak with their contact.Quoting RockAutos' response, "this problem can be caused by installation on an incorrect application," regardless of the application they have never offered me a way to prove that it is a defective partI offered to take my vehicle to an *** certified mechanic to confirm that the problem is not due to the installation and it is a defective part, but no response was given to my offerI also offered to make a video showing that the part is defective, again no response was givenInstead all focus of the conversations with Dan was that it could be installed on an incorrect application, never offering me a way to prove that it is a defective part
Regards,
*** ***

We are sorry if any of our representatives were less than professionalWhen Mr*** placed his order for a flywheel conversion kit and clutch slave sylinder on Friday evening, 8/19, our catalog showed one of the conversion kits in stock at the current priceWe contacted him the following
business day, Monday 8/22, to inform him that our inventory was wrong and we did not have the kit, but it was available from another supplier at a higher costWe offered three options to Mr***: pay to source the same part at the updated price, choose an alternate part or cancel the part from the orderHe spoke to Shaun, Mr*** said that the options we provided were reasonableWe canceled this part from the order on 8/and his MasterCard was not charged for the cancelled partAfter we canceled this part, we sent a shipment notification with tracking for the other part in his orderWe are sorry for the mistake in our inventoryIt was not our intent to deceive him

Ms*** rejected our response, but the warehouse that shipped her wiper motor does not stock ACDelco or Valeo branded partsBecause she returned something other than what we shipped her, no refund will be issued, as we explained in our initial response. Ms*** ordered a Power Select / WPS brand wiper motor, the least expensive wiper motor we offer for her vehicleShe set up a "Part Not Wanted" return online using our Order Status & Returns page, but when the warehouse recevied her return, they reported that the box contained a Valeo brand wiper motor and a Cardone Select sales brochureWe do not sell the Valeo brand part Ms*** returnedWe emailed Ms*** about the return on Friday 12/16 and asked if she would like to pay to have the part shipped back to her or if she would like for us to dispose of the partWe requested this information on Monday 12/19 and Wednesday 12/In our final email, we informed her that if we did not receive a response by Monday 12/26, the part would be disposed ofMs*** did not provide payment information to have the part sent back to her, so we disposed of the partNo refund will be issued.Please remove this from our queue

After further research I found that the thru Mazda Miata's only use a prong flasher unit None use the prong that I purchased from rockauto Starting in it does look like Miata switched to a prong unit Rockauto is not alone is misrepresenting the prong flasher for the 90- cars Several other online auto parts stores do the same I am surprised that rockauto did not research this on their own and corrected it after this was brought to their attention At this point, I don't care what rockauto does to resolve this issue with me I do hope that they correct their listing so that it no longer misrepresents this item Thank you Revdex.com of Wisconsin for following up on this You guys provide a very valuable service

This is the order numbersThe highest one $187 is the compressor.And u see the dates

We have nothing further to say to ***

No RockAuto employee would tell a customer
to choose "overnight" shipping because we do not offer an "overnight"
shipping methodWe showed which shipping options were available to Mr
*** when he placed his order on our website and he chose one named
"Next Business Day Express"That shipping method showed "You should
receive by Monday 3/13" on the shopping cart page, the checkout page,
and on Mr***'s shipment notification emailWe cannot refund Mr
*** for the shipping service we told him he should expect and paid
FedEx to perform