Natural Talent

We apologize that the supervisor called the phone number on the order instead of the cell phone provided in his requestMr [redacted] did receive a call back on the morning of the 2nd business day to address his customer service concerns and discuss the return of his orderThat call did not change the facts established with the first customer service representative: He ordered a front rotor & brake pad kit listed to fit a vehicle with vented rear rotorsThe catalog listing (attached) is clear regarding the vehicle application requirements and Mr [redacted] ’s vehicle has solid rear rotorsSince he ordered the wrong kit for his vehicle, we provided him with return instructions to return the kit for a refund equal to the cost of the partsAs our Help page explains, every part we sell may be returned within days for a refund of the part price, but shipping charges are not refundable unless the return is due to our mistake

This is probably the only way you make money is to rip off customers with bad parts.Horrible company, so I will continue to leave bad feedback about this until something is done.You shouldn't of sold me incorrect parts that about disabled my vehicle.Only a person with absolutely no compassion operates a business where you send out incorrect parts because of errors made on your software's part, and you try to blame it on a customer when your website was the errorWhen I receive a cash refund in full I will stop leaving bad feedbackOtherwise it is warranted for their rude-as administrationIf your administration office acts like sorry worthless POS you can guarantee your company is too a POS company, worthless evenI use to pass on this company to others, even have their refrigerator magnet where others can seeNot anymore, not since this company decided to stop sticking it to their wives so that they could fk their customers by sending incorrect parts due to their websites interface of incorrectly matching a vehicles specifics to the specific partsThat's your company's fault that you made the mistake of hiring crappy programmers Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We are sorry that Mr***'s vehicle reports an error code, but converters that fail due to a performance defect are relatively rareTypically, a performance failure is due to a problem with the vehicle's engine management system, causing the fuel to burn too rich which breaks down the catalytic converter and doesn’t allow it to function properlyExcessive carbon and soot can also lower the efficiency of the converterOur Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the productWarranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expensesAll returned converters are subject to inspection by the manufacturer to ensure that the 'failure' is covered under warranty.We offer two options to receive the warranty replacement part, as Mr [redacted] outlinedHe can place another order to get the new part right away, and then receive reimbursement for the new order if the old unit passes inspectionAlternatively, he can also send the part in for inspection and receive a replacement if the unit is deemed faultyIf he prefers the latter, he may contact us for return instructions

Our Warranties page explains that, like other retailers of branded products, RockAuto does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product (http://www.rockauto.com/docs/warranty.php)As shown on this page and the Info page for the purchased part (http://www.rockauto.com/en/moreinfo.php?pk=3926463&cc=1105704) manufacturer warranties for A/C compressors require proof of purchase of an Orifice Tube, Drier, and A/C System Flush to prevent premature failure of the compressorMr [redacted] purchased the orifice tube and drier from RockAuto, but he is not willing to provide proof of purchase for the flush, so the manufacturer's warranty does not apply.If Mr [redacted] provides us with a proof of purchase for the flush, we will provide warranty replacement options

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution... is satisfactory to me.Rockauto has resolved the problem that I had with them, there had been some communication problems with their reps but we got it fixed and they got me what I wanted. Thank you Regards, [redacted]

On 1/3, an individual placed order, referencing both a different name and address for billing and shipping. Suspecting that the owner of the card used to pay for the order was not aware of the purchase, we declined the payment the bank authorized. We immediately sent an email to the email address... noted in the order requesting a guaranteed form of payment to continue processing the order. Having received no response after attempting to contact the card holder on three occasions, we chose not to review the order further.We have not and will not process and ship this order. We did not charge this customer's card, so there is nothing for us to refund. The amount the bank initially authorized for the purchase will be returned to the account owner at a time of the bank's choosing.

This customer placed this order on 5/7/but didn't report a problem until 8/10/We accept returns within days, as our Help page explainsSince the order is outside our return window and beyond the manufacturer's day warranty, we unfortunately can not accept a return for refund or exchange for this customer's order

On 11/15, Mr [redacted] ordered a Gates Belt TensionerThe image shows that two small "elbow" pipes should be included with the tensionerWe aren't sure why the one he received did not have the elbow pipes, as stated in the online return he created on 11/We provided him return instructions and a prepaid return shipping label to return the part he received for a free replacement (so he could get the part we advertise)We have not heard from him since.Mr [redacted] 's return authorization to return the part he received to have the correct one shipped has since expiredWe emailed him a new authorization and prepaid label, both of which are valid until 1/9/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]So instead of trying to figure out how to refund my money with PayPal which I supplied you instructions on of how to do so and so has PayPal you would rather just keep my money? That is fraud! However the good news is PayPal refunded me the funds from you which apparently you are unaware of so now I don't have to deal with you! You can deal with PayPal and be rest assured I will never buy from you again this was the worst experience I ever dealt with months long! Also It shows how you handle things when it takes you weeks to respond! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is correct I did file a compliant of the damaged tailgate but what has not been addressed is that Rock Auto sent the wrong sized tailgate and it does not fit my truckI have been refunded the 136$ for the shipping damages just recently but I have called Rock Auto about time regaurding the wrong sized tailagte with no response backI have Jordan (a manager) from Rock Auto's personal phone number at his work from when communication was made about the damaged tailgateI left him multiple messages about the wrong sized tailgate without any respnses backThis is my compliant, which I have explained to you in my inital complaintPlease help me address this issue, as this buisness has not contacted me back after my multiple attemps to communicate with them about thisSee below for Jordan's information that I have been using to attempt to right this Jordan Rock Auto Manager: [redacted] Regards, [redacted]

We have reset Mr [redacted] 's returns so that he is able to request the warranty replacements that he seeksHowever, we must remind Mr [redacted] that warranties offer replacement only if the product is found to be defective in materials or workmanship, according to the provisions of the manufacturer's warrantyParts that are returned for warranty replacement are inspected to verify claims of defectHe may proceed with his warranty claims on our Order Status and Returns page

The manufacturer of the product this customer purchased offered a core refund upon return of a rebuildable core. As our Help page explains, cores are not refundable if they can not be rebuilt. The core this customer returned was inspected by the manufacturer (who specializes in... these products). Unfortunately, the manufacturer determined his specific core is not rebuildable. We offered to return the core to the customer at his expense or dispose of the not-rebuildable core. The customer let us know it could be disposed of, so we disposed of it. No core refund will be issued for this unusable part.

On 2/11, Mr [redacted] , who lives on an overseas military base, ordered a part and chose SmartMail shippingWe shipped his part the next business day and the USPS delivered it to the Military Postal Service (the end carrier for military shipments) 2/On 3/10, he reported that he did not receive his part on our Order Status & Returns pageWe immediately started a trace with the carrierMr [redacted] contacted us on 3/saying he still did not have his part, so we shipped a replacementOn 3/24, tracking showed that he received the first part we shippedSince we had already shipped him a replacement which was still in transit, we asked the customer if he wanted to pay for the extra part and keep it or return itHe did not respondHe has since contacted us and we allowed him to keep the extra part for free

We are sorry that Ms***'s vehicle reports an error code, but converters that fail due to a performance defect are relatively rareTypically, a performance failure is due to a problem with the vehicle's engine management system, causing the fuel to burn too rich which breaks down the catalytic converter and doesn’t allow it to function properlyExcessive carbon and soot can also lower the efficiency of the converterOur Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the productWarranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs, or other expenses.When Ms [redacted] called on 7/5, she told us that she had written documentation of the failure from her mechanicShe said that she would send this documentation via email so that we could confirm if the failure would be covered under the manufacturer's warrantyWe also requested this documentation by email, but we have not yet received a responseOnce Ms [redacted] provides this information, we can proceed with warranty options, if covered

RevDex.com: In regards to my refund options that I did refuse, I refused only because I can not take defective parts off and return to wait days until a new product delivery. I do have work and can not take weeks off to keep "fixing" the problems. I needed new parts to put on right after the others were taken off so my vehicle would be drivable. They would not even do store credit so I could purchase at the same time as returned. They were not trying to work with me and my problem. I did go out of my way to reach out to the manufacturer, got the replacement parts to try to get a refund then. They still refused and would not accept for refund. I refuse to put something that already had a defect problem back on to my vehicle only to get the same outcome in a few months. I also never reported installing anything on a 1995 Chevy Blazer, which I don't have. All I wanted out of this was my right to a refund. They were defective parts, not my fault. I should not have such an issue getting a return. They do not have customer service skills on dealing with these issues, nor the skills on talking to anyone in general. They are rude and do not return phone calls when they say they will do so. No communication whatsoever. They will no longer get my business that's for sure. I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are sorry if our representatives were less
than professionalThe store credit has been reversed and the refund
issued to Mr***'s Visa on 8/12/

On 7/5, Mr*** contacted us because the belt he ordered did not fitOur representative determined an error in our catalogWe issued a full refund (part and the original shipping cost) later that day

This company continues to exercise its arrogance and disdain for honestyIn no time did I agree to the dialogue stated by themIf they taped the session Rockauto may come to terms that the issue here is that they advertised on the website a part that did not fit my carTwisting language around is not only irresponsible but not consistent with million dollar ads of HONESTY and RETURN POLICY"You sold the wrong part and you are blaming the consumer who TRUSTED your judgement" In my profession as a Doctor if I had committed a judgement error, I would have risked losing my licenseBlaming the consumer is simply childish and ignoring all communication thus far is an old business game that I thought was dead in AmericaJust face the fact that you sold the wrong part, change it in the catalog and send a letter of apology along with a FULL reimbursement of the itemWalmart, SEARS, Amazon and many others do it without all of this drama and confabulations

We are sorry Mr*** did not receive his package when he hoped! He ordered at 5:PM Monday evening and chose Next Business Day ExpressWe shipped his order on TuesdayHe received it the next business day on WednesdayWe are not sure why he thought the order would arrive sooner, since we show
a "You should receive by" date in his shopping cart before checkoutWe apologize if our representatives were less than professional when explaining the facts.Shipping costs reflect the size and weight of the parts, part and customer location, and current carrier rates (including discounts we receive as a high-volume shipper)Actual shipping costs vary depending on what you buy, where it is in stock (which may change from day to day), and where the customer is